Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to love Rockin' Jump, but after the merger with ********, it's been a huge disappointment. I purchased a 90-minute Groupon for my kids, but when we got there, they told us they would only have 40 minutes to jump. On top of that, they informed us that the socks we had from Rockin' Jump were no longer allowed, and we had to buy new ones. The front desk guy was rude, making snide remarks and even saying he didnt care if it made the business look bad. The place was practically empty, and the experience was a far cry from what it used to be. If you try to call them for any questions, good luck they never pick up. Definitely will not be returning, and I wouldnt recommend this place to anyone. Don't waste your time or money!

  Business Response

  Date: 04/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly regret to hear that your visit did not meet your expectations, and I understand how frustrating this must have been for you and your family. Please accept my sincerest apologies for any inconvenience you encountered during your visit.
  
  Please know that we never intend to cause inconvenience to our customers, and your feedback is incredibly valuable to us. Ive made sure to share your comments with the appropriate teams so that they can take this into account moving forward.
  
  Regarding your Groupon purchase, we were unable to locate any purchases associated with the email address *************************** If you could provide the order number or voucher code of your Groupon purchase, it would help us to review the situation more thoroughly.
  
  Thanks again for taking the time to let us know what happened. We truly value your input and hope to resolve this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23068505
  
  I have attached a copy of my order number and conformation email. I am seeking a refund, Please see my original complaint for the details.

  The email I used was ***************************************

  groupon order# ****-149370-247687
  

   

   

  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 04/24/2025

  Hi *****,
  
  Thank you for providing the order information. I see that you are referring to this purchase: Sky Zone ******** Order #****-149370-247687. Im truly sorry to hear about the issues you experienced with your recent Groupon purchase. I completely understand your frustration, and I sincerely regret that this visit did not meet the expectations we strive to uphold.
  
  We greatly appreciate your feedback, as it helps us review the deals we offer and address any issues directly with the businesses involved to prevent future occurrences. Groupon strives to ensure that our customers have positive experiences, and I deeply regret that this was not the case for you.
  
  After reviewing your situation, I can confirm that the deal page does mention: Sky ***** not included; available for purchase at the time of check-in. Unfortunately, once a voucher has been redeemed or used, we are unable to issue a refund. However, as a gesture of goodwill, Ive credited your Groupon account with $7 in Groupon Bucks. These Bucks are available for you to use immediately and can be applied to any eligible deal on our site within 180 days. You can view your balance anytime on your My Groupons page, and when youre ready to use them, simply check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.
  
  I truly hope your next Groupon experience is much more enjoyable, and I appreciate your understanding in this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23068505
  
  I am rejecting this response because, We did not get to use the full time they only allowed us to jump for not even 40 mins.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ****** I ****** ****** contacted Minute ****************** located in ***********I spoke with a gentleman name ****** on Friday. I explained to ****** that I was needed services for Sunday April ****** at 8:00 in the morning. In the conversation I stated I found the company on Groupon and if they were still honoring the promotion. ****** stated to me please give me your pick location. ************************************. ****** reapplied back. Well since you live out distance no, but I will still accept the promotion. Now I understood I said that's fine. So, my next question was how much the service cost will to move me. ****** stated 129.00$ fate rates. He explained to me that I would have to pay a deposit to reserve the date. Which was ***** $ I paid from my checking account next he explained that $***** will be subtracted from 129.00$ and I will be responsible for the remaining balance. Now on April ****** I get a call at 8:49 a.m. form ****** stated that he didn't see my reservations until Sunday because he just happens to walk in early and they don't open for business until 9:00 a.m. and they can move me between 12:00-3:00. I said OK and he promised to put a rush on it and my moving man was name ***. Now I get a call between 1:30-2:50 from *** stating that the time frame will be push back between 3:00-4:00. I was highly upset I asked him to explain to me why.*** explained that on Saturday April ****** they stopped working because of the rain and that on April ****** they were still moving customers from yesterday. I told him this is the first time hearing this problem. Now it's after 3:00 nobody showed up, so I contacted the manger and ****** picked the phone I explained to him what I was told by *** and ****** acted like he didn't know what was going on. Vey unprofessional so he stated he would have a crew out in the next 44 mins they didn't arrive to a quarter to 5:00. The crew than started at 5:15 p.m. timing the move

  Business Response

  Date: 04/15/2025

  Dear ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comments as well as all internal Groupon correspondence related to your experience. I also responded to you a moment ago via email from **************************.
  
  Regarding the issue: I want to sincerely apologize for the frustration and inconvenience youve experiencedespecially with the merchant. I understand how disappointing this situation has been, and Im truly sorry it didnt meet your expectations.
  
  Upon reviewing your situation, we were unable to locate a purchase associated with the email address ********************** To help us better assist you, I have sent a direct email requesting additional information about your purchase. This information is crucial for us to accurately locate and verify your order, and I kindly ask you to provide the requested details at your earliest convenience.
  
  I also want to note that our customer support team is available 24/7 and always ready to help resolve concerns. You can reach them directly here: ******************************************.
  
  Once again, Im truly sorry for the trouble you've encountered, and I appreciate your patience as we work to assist you.
  
  Warm regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved a hotel room through Groupon. Showed up at the hotel late at night on the night of my reservation and they had no record of my reservation and were fully booked with no rooms available to offer me for the night. I contacted Groupon customer service for resolution and got none. Ended up having to sleep in my car in the hotel parking lot. Groupon still charged my credit card and have not offered a refund. I have disputed the charge with my credit card company.

  Business Response

  Date: 04/09/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about your recent experience with your hotel reservation through Groupon. I can only imagine how frustrating and inconvenient it must have been to arrive late at night and find that the hotel had no record of your booking, leaving you with no choice but to sleep in your car.
  
  I want to assure you that your feedback is taken seriously, and your experience is not reflective of the level of service we strive to provide. Your feedback is incredibly valuable to us, and we have already forwarded your concerns to the appropriate team to ensure improvements are made and similar issues are avoided in the future.
  
  We have escalated your issue to our concerned team for immediate attention. Please note that while we usually receive updates quite quickly, it may take up to 7 days as we need to thoroughly examine the situation with the merchants involved. Rest assured that we are committed to resolving this matter as promptly as possible.
  
  Once we have reviewed and addressed your case, we will contact you via email with the updates. Thank you for your patience and understanding as we work to make this right for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a big bus tour in *****. I had purchased a service with another provider which the location they provided would not accept my luggage. Thus I could not take tour. I contacted Groupon and they stated it was outside cancellation policy timeframe. They are also stating it was redeemed which is not accurate and there was no date of redemption

  Business Response

  Date: 04/09/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your concerns about your recent Big Bus Tour booking. We understand that travel plans can sometimes be unpredictable, and we regret that you were unable to use your ticket.
  
  After reviewing your request, I see that you had initially reported to our team that your trip was cut short, which resulted in you not using the Big Bus Tour ticket. As mentioned in our policy, the ticket you purchased is non-refundable. Since this is a ticket for a specific date, it does not hold any value regardless of whether it was used or not.
  
  As your reservation was for a fixed date, we are unable to offer a refund or transfer the ticket to another date, as it falls outside of our cancellation policy.
  
  If you have any further questions or would like assistance with future bookings, please dont hesitate to reach out. We're happy to help however we can.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a car service at ******* but my car was in an accident and out of service for several months. By the time my car was finally repaired and I was able to get to Meineke they refused to honor my Groupon, regardless if it had expired or not, because they didn't work with Groupon anymore. After trying to figure out how to contact someone and explain the situation I was told that due to the situation I would be receiving a refund. Several months went by and there wasn't a refund and I couldn't find where to contact anyone on Groupon again. Then tonight I finally figured it out only to have an agent, ********, tell me that I never got the refund because my credit card expired even though I was promised the refund months before. My current card on file wasn't good enough for ******** and he kept persistently asking for my bank account and routing number saying that he needed it in order to escalate my issue and to be able to refund my Groupon to the other card... even after telling me that refunding to the other card wasn't possible. ******** asked for my bank account and routing number 4 times! There was no relevant reason at all and I feel that they were using this refund issue to try and take advantage of me. Yet at the same time my issue has not been escalated and I did not receive my refund.

  Business Response

  Date: 04/08/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration this situation has caused, and I want to assure you that we take your issue seriously. We fully understand your disappointment, and I will do everything I can to help resolve this matter as quickly as possible.
  
  After reviewing your case, I found that the refund could not be processed because the card used for the original purchase in 2021 expired in 2024. As a result, the refund attempt was unsuccessful. Unfortunately, for privacy and security reasons, we are unable to view or process refunds to the new bank account or card you have now saved in your account/file.
  
  To resolve this, Id like to propose an alternative: we can issue the refund in the form of Groupon Bucks. This would prevent the expiration issue, and you could use them for any eligible future purchases on our site.
  
  If you prefer the refund to be issued to your original payment method, we can explore other options. In that case, we would require the following information to proceed with the refund:
  
  - Bank account holder's full name:
  - Account Number:
  - Routing Number:
  
  Please rest assured that we use industry-standard encryption technology to protect your billing information, and any details provided will be securely handled.
  
  Once again, I apologize for the inconvenience this has caused you. We truly appreciate your patience and understanding as we work to resolve this matter. Please let me know how you would like to proceed, and if theres anything else I can do to assist you, dont hesitate to reach out.
  
  Thank you for giving us the opportunity to resolve this issue.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23166575
  
  I am rejecting this response because: I no longer want anything to do with Groupon, therefore have no use for Groupon bucks, and you still keep persistently (both through here and in Groupon website correspondence) asking for my personal bank account information. 

  If you are truly willing to refund me I do not understand why you refuse to refund by the credit card on file or mail a check to me. Why do you insist on asking for my back account and routing number?

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/20/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you have experienced. I fully understand your concerns, and please know that we take them very seriously.
  
  At Groupon, the security of our customers is our highest priority. We adhere to industry-standard tools and best practices to protect your personal and financial information. For more details, please refer to our privacy policy here: *******************************************.
  
  Regarding your refund of $45, I would like to clarify that our standard process is to return funds to the original payment method. However, in your case, it appears that the card associated with your purchase has expired, which caused the initial refund attempt to fail.
  
  To ensure you receive your refund, our only available option is to process a manual refund via bank transfer. This is why we have previously requested the following details:
  
  1. Bank Account Holder's Full Name
  
  2. Bank Account Number
  
  3. Routing Number
  
  We completely understand your concerns about sharing this sensitive information. Please be assured that any details you provide will only be used to complete this refund. Your information will be handled securely and permanently deleted once the transaction is completed.
  
  We truly appreciate your patience and your feedback, and we are committed to resolving this matter for you. If you have any additional concerns or would like to verify this request further, feel free to contact our Customer Support team via email or live chat. We are here to assist you every step of the way.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23166575
  
  I am rejecting this response because:

  The excuse of my credit card being expired is just that. My crrdit card expired after the refund was supposed to have been issued and it only expired last December. The idea of giving ****** bank account and routing number to Groupon, who I couldn't trust for a simple refund, is completely out of the question and should not even be asked for by any legit company. I have another credit card on file that you can refund to but are refusing to do so. Why are you so adamant on getting my personal banking information from me?

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of expiration on all of these vouchers that I purchase with my heart earned money I asked for a refund Groupon would not give it to me and as far as the one on the front end alignment I went to the shop they told me they could not do an alignment on my car because there were other issues going on with it they still charge me to look at it therefore the voucher was useless I told Groupon about that they still didn't refund me my money to make a long story short I've been asked for a refund on all these purchases and which the month that they expired I think it's unfairl that Groupon gets to keep a customer small but they did not use the vouchers . The total amount on all the vouchers combined is ****** and I am asking for allof my money back

  Business Response

  Date: 04/07/2025

  Hi Neketia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I genuinely empathize with the frustration you've encountered regarding the vouchers and understand how disappointing this situation must be for you.
  
  Firstly, I want to sincerely apologize for any inconvenience you encountered with the usage of the voucher at the alignment shop. It must have been disappointing to discover that the service could not be fully rendered due to unforeseen issues with your vehicle.
  
  In general, we are unable to process refunds for Groupons once they have expired. However, please note that expired Groupons retain their value and can still be redeemed for the amount originally paid toward the same option at the same business. I encourage you to try using the vouchers for their paid value, and should you encounter any issues during this process, please let us know. We are here to assist you further to ensure you get the value you deserve.
  
  To prevent similar situations in the future, I recommend setting reminders for the vouchers you purchase. You can do this by clicking on See Details after making a purchase, then selecting Set Reminder to alert you before the expiration date, ensuring you enjoy the services intended.
  
  For more details on our refund policy, you may visit: [**************************************************************************]
  
  Thank you again for giving us the opportunity to address your concerns. If theres anything else we can assist you with, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with a cancellation policy stating I could cancel within 24 hours of the event. As it is 2 weeks away, I want to cancel it but Groupon will not allow it and there is no way to call or chat. When directed to chat it just brings you to a help page. The company the Groupon was for said only Groupon can provide refunds.

  Business Response

  Date: 04/07/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry for any frustration or inconvenience you've experienced with trying to cancel your order. We understand how disappointing it can be when things don't go as smoothly as expected.
  
  I want to acknowledge your concerns about not being able to reach us via phone. We understand that phone support can be your preferred method of communication, and while we don't currently offer this service, our customer support team is available around the clock through chat and email. You can always reach us by visiting (******************************************). Our team is committed to providing you with the assistance you need.
  
  Upon carefully reviewing your account, I can confirm that your refund was successfully processed to your original form of payment on April 5, 2025. An email confirmation regarding this refund was sent to you shortly afterward. If it's not in your inbox, I recommend checking your spam folder to ensure our emails haven't been misdirected. Please bear in mind that refunds issued to a credit or debit card may take a few days for your bank to process and reflect in your account, and they will appear as a refund from Groupon, Inc.
  
  If there's anything further I can do to assist you or if you have any other questions, please don't hesitate to reach out. We're here to help.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2025, I purchased four tickets to the ********************* through GroupOn as a gift for my child. The tickets were meant to be a memorable experience.After completing the purchase and making the payment, the tickets were not uploaded to my GroupOn app. I attempted to contact GroupOn's customer service multiple times via email, but I received no response or resolution.On the following day, I noticed that the tickets had been uploaded to my account; however, they were marked as "used", even though I had not used them at all. This labeling was fraudulent and made the tickets unavailable for future use.

  Business Response

  Date: 04/07/2025

  Hi Miosoty,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand how disappointing and frustrating this experience has been for you, especially as it was intended to be a memorable gift for your child. Im truly sorry for any inconvenience this may have caused you.
  
  I have reviewed our records and can confirm that the voucher was available and could be viewed through your account. As mentioned on the purchase page, the tickets are only valid for the date and time chosen at checkout. Since you selected February 15, 2025, and that date has now passed, the tickets are marked as "used" in our system, which prevents them from being refunded or used in the future.
  
  I genuinely apologize for any misunderstanding and the lack of response you experienced when trying to reach our customer service team. Your feedback is important to us, and I assure you that we will carefully review this situation to help prevent similar occurrences in the future.
  
  I also noticed that you have initiated a dispute with your financial institution regarding this transaction. At this point, the best course of action would be to continue working with them as they conduct their review. Theyll be in the best position to determine the outcome of your claim based on their findings.
  
  Thank you again for reaching out, and for your patience and understanding in this matter. If there's anything else I can assist you with, please don't hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23163116
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business Snatched Body Contouring used the ******** services. I received one payment for one of my campaigns and my other campaign I still have not received my payment. This has been since December 2024. Every time I reach out they tell me I will receive the payment on the next payout and it never comes. I got one person to tell me the information was put in wrong and they would fix it but it never gets fixed. Ive asked to speak with a supervisor and no one is ever available and no one calls me back. I just want the money that is owed to me.

  Business Response

  Date: 04/07/2025

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the ongoing delay in receiving your payment and the frustration this has caused.
  
  Your feedback is valuable to us, and I assure you that we take matters like these very seriously. Ive gone ahead and escalated your request as a priority to the appropriate team for a thorough review. They will be looking into this matter closely and will reach out to you directly with an update as soon as possible.
  
  We sincerely appreciate your patience and understanding while we work to resolve this for you. Please dont hesitate to reach out to me in the meantime if you have any further questions or concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** club membership was invalid. I have repeatedly reached out to Groupon, who no longer have a phone number for customers by chat and residual email. ***** club will not honor the amount paid to Groupon for advertised membership and attempts to bill me whenever I try to use the voucher from Groupon. I requested a refund as of the 1st day of buying this offer from Groupon as I noticed the discrepancy right away. However no refund was ever issued and Groupon has only followed up by email by sending an offer of remediation in the form of a web address that does not give either resolution in the form of making the voucher correct/ valid nor is there a commitment to issuing a refund.

  Business Response

  Date: 04/07/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you have experienced regarding your ***** Club membership purchase. I understand how disappointing this situation has been, and I regret the confusion caused.
  
  Upon reviewing your order #****-149381-355506, I can confirm that your refund was successfully processed to your original form of payment on April 4, 2025. Please note that while we process all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.
  
  I appreciate your patience and understanding throughout this process, and I assure you we are here to assist should you have any further questions or concerns. If you do not see the refund reflected in your account within the next few days, please feel free to reach out, and we will be happy to investigate further.
  
  Thank you for being a valued customer, and we hope to serve you again in the future.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support