Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,847 total complaints in the last 3 years.
1,317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December I purchased a Groupon voucher for 20 units of *****. I called today for an appointment and they indicated they dont offer ***** and there is an additional cost of $25 for a consultation fee. This information was not disclosed. Since the information was not disclosed I want a refund of my original purchase.Thank you ****** ************
Business Response
Date: 04/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your experience with your recent Groupon purchase for ***** treatments. I'm so sorry for any trouble or inconvenience this has caused you. This is not the experience we want you to have, and I assure you that we are committed to finding a resolution that will meet your expectations.

I understand how important it is to receive clear and accurate information when making a purchase, and its concerning to hear that there was a discrepancy. We greatly appreciate any additional details you can provide so we can effectively address this issue with the business. Specifically, if you can let us know:

- How and when you learned that the business was not accepting Groupons.
- The name of the person you spoke with and the reason provided for not accepting your voucher.
- Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you.
- The address of the location you contacted or visited.
- The phone number you called.

If there's anything else you'd like to share about your experience, please feel free to include it in your reply.

Looking forward to your response so we can get this resolved for you as quickly as possible.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi there! I purchased a class on GroupOn for Valentines Day and then asked to cancel that class and sign up for a different one on February 17th. They notified me they dont refund but would credit to my account, which was totally fine as I just wanted to switch the glass blowing/making class. They told me to check my account, theyd email me when the refund processed and it would appear in my account. Ive been checking for months, both current and an older account I had and nothing. I keep asking for a refund to the account or just refund the money because I cant access it. They keep responding that its there, and replying with directions that have not a lot to do with the issue. Ive sent screenshots after each email to show them. Nothing is changing and I cant schedule the new class and use the refunded money because it says zero in my account. Ive sent screenshots of both accounts. They keep responding with directions that arent changing anything. Today I told them that would be contacting you all. They stated that they escalated the issue and that I should just update my email address. Im not sure how updating my email address will change but I tried and it did nothing. I still have zero dollars as a balance. I will absolutely give you all of the emails and logins even, I just want to be able to get my money and use it towards another class. Now theyre telling me how to fix my account access issue and I dont have any issue accessing my account. Ive never even received the email saying the refund processed. Please help :)
Business Response
Date: 04/07/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the ongoing frustration youve experienced regarding your refund and credit balance. I completely understand how this issue has impacted your ability to book a new class, and I want to assure you that we are taking your concerns seriously.

Upon reviewing your order, #**********, I can confirm that your refund was initially issued as Groupon credits. However, we later processed the refund back to your original form of payment on April 3, 2025. Please note that while we process all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.

I deeply regret the confusion caused by our previous communication and understand that this has not been an ideal experience for you. I appreciate your patience in this matter.

If you do not see the refund reflected in your account within the next few days, or if you encounter any further issues, please don't hesitate to reach out. We are here to assist you in any way we can.

Thank you for your continued understanding, and we look forward to resolving this to your satisfaction.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out to Groupon about two purchases and was informed via the chat that I will get a refund for both of the purchases. However, the links that I have been provided do not work and I have requested via email and via the chat that Groupon proceeds with giving me the refund via the credit card.
Business Response
Date: 04/08/2025
Hello Iris,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any trouble you encountered with claiming your refund using the links provided.

I reviewed your case details on my end and I'm happy to address all three orders.

1604492157 - I see that your concern was related to a specific location not being available anymore, but that location was not part of this deal. So even though your purchase is outside the 3 day cancellation window, our team had offered a refund in Groupon bucks, which you had accepted.

Since you've indicated that the refund link did not work, I've manually canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.

1604492154 - You had reported that the service was not currently available due to the provider being on an emergency leave. Since the deal is still valid and the voucher is valid through Jun 01, 2025, our team had not provided a refund in this case.

But I'll make an exception and issue a full refund to your Groupon account for this voucher as well.

********** - I wasn't able to find any previous cancellation requests for this order in your account. The only other refund link that was provided to you was for Order # **********(*****************) instead, which was successfully claimed to get a refund.

Unfortunately, Order # **********(Top Aesthetics Laser) is not eligible for a refund. As this is not just past the 3 day cancellation window, but has also expired, we're unable to make any further exceptions towards it.

This voucher is still valid for the paid value to be used with the merchant for One Customized Facial.

If you have any questions, please do let me know.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, Groupon should review there posting and refund policies. If a vendor is no longer providing a service or the expected timeframe of the service is unknown, Groupon should not list the vendor or the Groupon voucher on their website site. Groupon should confirm locations available for their vouchers and if locations are no longer available, those locations should be removed from the Groupon vouchers. If Groupon has not paid a vendor, then they should refrain from posting the vendors Groupon vouchers until the matter is resolved. Groupons should have a longer timeframe than a month for expiration. If a customer requests a refund under the specific circumstances above they should not require the customer to use links that do not work, but be able to provide a verbal request as to whether they want a refund to their credit card or Groupon bucks.

These suggestions would help Groupon run a better business and also build a better relationship with their customers.

Sincerely,

**** *****
Initial Complaint
Date:04/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**************** 365 Pro Plus | Lifetime Account | 100GB Storage on up to 5 Devices. Five attempts to secure the download which was to be e-mailed to me. My ability to download expires 4/9/25. No attempt to e-mail me.
Business Response
Date: 04/08/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

I reviewed the order in question and unfortunately we've had to close this deal as the merchant is no longer able to provide the product.

Ive provided more specific instructions on how to claim your refund in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Radiant Medspa on March 25th for the amount of $687.74 for a facial treatment. I called business and made an appointment for March 29th as that was the soonest they could see me. The merchant failed to provide the service as they made me wait over 2 hours and they were very unprofessional. On the same day (03/29/25) I filed a complaint with Groupon to let them know my experience and requested a full refund as I don't plan to return to merchant. Their customer service told me that they can't provide me with a full refund because I'm out of their 3-day refund policy, but they can refund my money on Groupon bucks so technically that is not a refund as I'm still forced to spend my money with Groupon which I do not wish to do. I find this practice extremely unsettling and upsetting as there is no way to get an appointment with merchants within their 3-day refund policy. I would like someone to please help me get my money back as I do not wish to do business with Groupon and find their refund policy ludicrous.
Business Response
Date: 04/04/2025
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your experience. I understand how frustrating this situation must have been, and I sincerely apologize for the inconvenience youve faced.

After reviewing your case, I see from your initial contact with our team that the issue arose due to your late arrival to the appointment, which caused the merchant to become busy with another client. As a result, you had to wait for the next available slot. I completely understand how this may have added to your frustration, and I regret that the experience didnt meet your expectations.

In light of this, I have issued a full refund to your original form of payment and canceled the Groupon Bucks. Please note that while the refund is processed immediately, it may take a few business days for your financial institution to post the credit to your statement.

If theres anything else I can do to assist you, or if you have any further questions, please dont hesitate to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a "Haircut with Wash and Style" for $36 from Groupon on March 6. 2025. It was to be done at the Salons at the Green by ******** I never received a voucher or coupon for the service but my credit card was immediately charged on March 6, 2025. When I attempted to book this service I was directed to text ******* and book through her scheduling service. When I attempted to do this I was had to agree to a $40 charge for the appointment. I have tried to contact ******* to insure that she would be paid by Groupon becasue I don't wish to pay an additional $40 when I have already been charged $36 for this booking. I have attempted to contact Groupon but their website shows no transactions in my name for this purchase. It only shows older purchases that I have made. Because it does not acknowledge this purchase there is no way to communicate with them about itl I tried to find a phone # or email with their contact us link but there is no option
Business Response
Date: 04/02/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I am truly sorry to hear about the inconvenience you've faced and understand how frustrating this situation must be for you. I appreciate your patience and understanding as we work to resolve this matter.

I apologize that you have not received the voucher for your purchase and for the confusion caused when attempting to book your appointment. It is our priority to ensure that our customers have seamless access to their purchases and are not subject to unexpected charges.

I understand the difficulty you've encountered while attempting to reach out to us through our available support channels. While we currently do not offer phone support, we are committed to providing assistance around the clock through both chat and email. You can contact our customer support team anytime using the link:(******************************************).

After reviewing the account associated with your email address **************************** we couldn't locate any recent purchases. To help us resolve this issue promptly, I have sent you a direct email requesting some additional information. This information is crucial for us to thoroughly examine your account and address the issue of the missing voucher. Kindly respond to my email at your earliest convenience, so we can proceed with resolving this matter for you.

Again, I apologize for any inconvenience this has caused, and I appreciate your patience and cooperation as we work to find a solution.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/05/2025

Complaint: 23148255

I am rejecting this response because:

Sincerely,

***** *****
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 31st, 2025. I purchased a Groupon for some canvas prints. The deal never loaded to my account. Might be because I later realized that I used my current email when placing the order, but Groupon has old which is ************************ However there is NO way to describe this problem (billed but didn't get), using the choices they give. And there no chats, emails or customer phone numbers. I cannot ask for a return because the item doesn't show in my account, My Stuff. Otherwise I would not have needed to go to the BBB. I was charged $35.94. Mar 31 2025 Groupon *************** -$35.94$552.79 Summary Unrecognized description? Description Debit Card Groupon, Inc. ************************** IL Date 03/31/25 ***** 7299 Transaction Type Card Account GROW BUSINESS CHECKING ************ Posting Date 03/31/2025 TransactionID ******* Transaction Categories ***************
Business Response
Date: 04/04/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you so much for sharing your concerns with us. I understand how frustrating it can be when things dont appear as expected in your account, and I sincerely apologize for the confusion this has caused.

After looking into your account, I see that the order was actually processed under the email address ************************* rather than the email you mentioned, ************************ I can understand how this might have led to some confusion, especially if you were expecting to find the order under your old email.

To help you locate your order, please log in to your Groupon account using ************************* Heres how you can do that:

1 Go to ******************************.

2 Click on the Sign In button in the top-right corner.

3 Enter ************************ as your email address.

If you have not yet set a password for this account (which may be the case since youve made purchases as a guest), please use the Forgot Password option to create one and gain access to your account.

4 Once logged in, go to My Stuff to view your order details.

If youre still having trouble finding the order, we have a helpful article on our website that may provide additional guidance. You can find the relevant troubleshooting steps under the Account Troubleshooting section on our Help Page.

I genuinely hope this resolves the issue for you. If you continue to experience any difficulties or need further assistance, please dont hesitate to reach out, and well be more than happy to help.

Thanks again for your patience and understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 27th, 2025 my ****** was charged $331.42 for what I thought was only two Groupons but in my Groupon voucher app I saw that it was two vouchers for one Groupon. I contacted Groupon to ask if I was charged twice they said that they only see it one time. When I contacted the merchant they said that they saw two vouchers but cannot tell if I was charged for two and I would have to ask Groupon as the information that they have on their side is limited. Again, Groupon told me that I was charged one time. I was charged twice. And now I cannot get in contact with anyone on Groupon. Additionally, I wasn't able to redeem the Groupon anyway because the merchant was unable to do the activity for the same that we scheduled with them! We waited an hour. The employee of the company said that she will try to get my money back from Groupon. To date, I haven't received a refund. I want my money back asap!!! This is ridiculous I am never using Groupon again. I am missing $200.00 for an activity that I was initially overcharged for by Groupon and wasn't able to do due to the merchant.
Business Response
Date: 04/02/2025
Hello ******,

Thank you for reaching out through the Better Business Bureau. I have reviewed your latest comment and all internal Groupon correspondence. I also sent you a detailed response via email from **************************.

Regarding your complaint, I have confirmed the following charges and refunds on your account:

1h JETCAR Rental for up to 2 people $200 due at check-in. Order #********** ($34.02 refunded on Feb 27, 2025). You should see this refund reflected in your account.

Miami 90-Minute Boat Tour The Homes of the **** & Famous Order #********** ($158.40 refunded on Apr 01, 2025). The refund has been processed and should appear in your account within a few business days.

Tandem Skydiving Jump for One Order #********** ($139, redeemed on Mar 17, 2025, at 12:49 PM CDT).

I hope this provides clarity. If you have any further questions, please refer to my direct email and reply there if needed.

Thank you for your patience and understanding.

Best Regards,
********
Manager, Groupon Customer Support
Customer Answer
Date: 04/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:03/31/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 4 *** yellow movie Groupon vouchers, 4 St. Julian Winery Groupon vouchers and 1 Printer pix customized polar one personalized went into my Groupon account and they were all there on March 29th 2025 I then made an attempt to use my Printer pix Groupon and everything was gone I have been trying to retrieve my groupons and report missing info to Groupon but website is not allowing me to enter the pertinent info that I need to have a live chat with customer service
Business Response
Date: 04/02/2025
Hi Laviva,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how concerning it must be to find your vouchers missing from your Groupon account. I apologize for the inconvenience you have experienced.

Upon review, it appears that there are no purchases associated with the email address *********************** To assist you better, I will need some more information to locate your vouchers. I have sent you a direct email requesting additional details about your vouchers. This information is crucial for us to locate your order and resolve the issue as swiftly as possible.

Please respond to that email at your earliest convenience so we can carefully review your situation and work towards a resolution. I apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this.

Thank you for your cooperation.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a black Friday special for ***** club from Groupon for $70.00 discount for the plus membership fee ($110.00). Never received voucher for membership to shop at ***** club my membership was not valid.
Business Response
Date: 04/02/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out regarding the issue with your Black Friday special purchase from Groupon for a ***** Club Plus membership. I understand how frustrating it must be not to receive the voucher for a membership you've been eagerly anticipating, and I apologize for any inconvenience this has caused you.

I have carefully reviewed your account associated with the email address ********************** Unfortunately, we were unable to locate any purchases linked to this account. To assist you further, I have sent you a direct email requesting additional information. Providing this information is essential for us to locate your purchase and resolve the issue promptly.

Please respond to that email at your earliest convenience so we can proceed with a solution. Thank you for your understanding and patience as we work to address this matter.

Regards,

******* *********
Manager
Groupon Customer Support

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