Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: May 25, 2023 Amount paid: $67.5 Order number: ********** Issue: I was not able to use this groupon but the business refused for refund. The business did issue trade-in value but it expires with 24 hours which will force me to purchase something if I don't want to lose my money.When I purchased this groupon back to a couple months ago, Groupon has a trade-in feature which allows users to get the credit in their account and it expires in 60 days. This article is still available. (**************************************************************************************). However, I couldn't find trade-in option, and even when I reached out to the customer service, they said the policy has changed to only allow customers to trade-in within 3 days of purchase, and the trade-in value expires in 24 hrs.Basically, Groupon changed the policy without updating the website nor notifying customers. Second, Groupon doesn't honor the terms when I purchased the voucher.

  Business Response

  Date: 11/27/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon of Hair by ******* on October 1st for $55.30. It was for a haircut, style w/contioning treatment and half hair highlights. I started calling her on October 2nd and 3rd. I started texting on October 6th and 7th. I looked up her hours prior to purchasing. They are Tuesday and Thursday 8:30-8:00, Wednesday 8:30-5:00 and Friday 8:30-2:00. When she got in touch on October 12th she told me that the latest appt she would take would be 2:30-3:00. After a few days of texting back and forth we decided on November 10 at 12:30(I had to take half a day off). On October 30th she said I have to change your hair appointment. After a few texts she rescheduled for November 14th at 12:15. On November 8th she texted I am going to have to change ur hair date. On November 9th she tried to rebook again. After taking another half day off for nothing I decided to stop making appts she wont or cant keep and decided to ask you for help. Ive contacted Groupon numerous times only to get the same generic messages about the 2 day cooling off period being expired . I have tried again and again to ask for a refund of my original $55.30 but they stopped responding to me. I am struggling to make ends meet and cant afford a haircut until I get a refund. Please help me Im not asking for anything more than my original charge.

  Business Response

  Date: 11/27/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought $33 Groupon. Later thought it was odd Groupon kept prompting me to rate my experience, given that I hadn't used the Groupon. Then discovered the unused Groupon was marked redeemed on November 6. I wrote Groupon. They responded instructing me on all sorts of measures that I (ME!) would have to take in order for them to refund me. First off: NEVER asked for a refund. I want the Groupon. Second, I am not taking out MY time to correct an error they made. I informed them of this. They again replied stating in order to refund (again ignoring that I do not want a refund), I would be the one who would have to verify w/ merchant that the offer was not used, and have to screen shot & send various proof to Groupon or they would not do anything. I AGAIN informed them I did not want a refund & that it is THEIR job to contact merchant & correct their error. It's what they get paid to do. I have an issue with your company. Your company has stolen $33 from me. Your company needs to fix it. On another matter, I signed up for Groupon texts to receive a 25 or 20% off (cant remember which one) promo code. When code wasn't sent, I signed up for emails to receive the advertised promo code. That was never sent, either. I emailed Groupon. Weve been going back & forth 6 weeks. They eventually sent me a code that didnt work. Then, they finally said they would reach out to merchant so they could provide me the discount (even though it was 2 merchants I was going to use the promo code on). But that agent never did a thing; never applied the discount or followed up on promise of discount. Next several emails I got were from different Groupon ppl asking me what the issue is. WHAT? Ive been emailing for SIX WEEKS. READ the emails! They then came back & stated I should use the promo code given me. WHAT? Now someone keeps sending the same msg stating Ill have to write a letter and mail it, discussing my issue. Groupon is promising promo codes & not delivering, as a scam.

  Business Response

  Date: 11/27/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20909849
  
  This is really preposterous. Groupon is a total fail on every level. Groupon responds: "I've gone ahead and issued a full refund." Note in my complaint the NUMEROUS times I state that I do NOT want a refund; that I want the Groupon. Yet, they've gone ahead and issued me a refund. Now, I won't be able to buy the Groupon, because I cannot get it at the price I originally paid. So now, not only do I lose out, but the merchant loses out on a customer. Good riddance, **********************!
  
  ************************************************

• Initial Complaint

  Date:11/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ********** | Purchased on Nov 23, 2023 Total $25.20 I purchased 4 groupons in a single transaction for a total of $25.20. These groupons were each for priority pass standard plus membership with 10 visits free.Upon trying to redeem one, I discovered they did not ***** me the membership but the opportunity to then go purchase that membership at an exorbitant rate. I asked for a refund but the merchant refused to refund.

  Business Response

  Date: 11/27/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16, 2023 I purchased two Groupon deals from the same vendor (one for me and one as a gift) which was a completely false advertisement of the service. On the same day, I attempted to redeem the deal purchased on the website as instructed within the Groupon deal. During my redemption attempt, I found it was not as advertised. The Groupon is written to give the impression a person is purchasing an "Airport Lounge Membership with Priority Pass". There were 3 options available, I purchased the 3rd available option, which is written accordingly: "$223 Standard Plus Membership with Ten Visits FREE ($299 value)". However, I have not actually purchased a membership at all. During the attempted redemption with the vendor, it was revealed (on the vendor's website) that all I had purchased was a coupon that reduced the price of the membership.A representative got back to me on November 17, 2023. There was absolutely no attempt on the part of Groupon to rectify the situation. I then attempted to get my money back using the app, but the app would not offer the refunding option found in the "Help" section of Groupon's website. I attempted once more to use the chat feature, but was told no one was available. So I sent another 2 emails; one using the app and one by replying to the useless response I received on November 17. My final attempts for help and a refund took place on November 18. No one responded to my November 18 query until November 20, wherein I was told I had missed the deadline for a refund (3 days). I next reached out to Groupon's legal department (November 21) to point out the issue of false advertisement on their site, the issue with their vendor's ad, the issue with their customer service, and a list of my expectations with a deadline for response. No one has replied. The issues remain the same (within the ad they are still falsely selling) and I have not received a refund.

  Business Response

  Date: 11/27/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have three expired Groupons. I have been emailing with support for 4 months and it's still not resolved. Last a supervisor finally got involved but made the wrong refund and doesn't respond any longer. Four follow up emails an no answer. The Groupons expired but the company has this language advertised on their site "The amount you paid never expires and can be used at any time." Unfortunately neither the merchant nor Groupon is honoring the value after months of back and forth. The merchants have no clue how resolve it and sent me back to Groupon which is not helpful at all in resolving the matter. Still unresolved **************** $269 Item # ************ ************************** $38 value Item # **********

  Business Response

  Date: 11/27/2023

  Hello Torsten,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Groupon customer service early November because the business where I bought the Groupon for is closed due to renovation. They didn't believe me and said that they have customers redeeming Groupon in their system for that business. I then spent time and gas to go to the location to take picture of their closing sign and closed business front. Groupon then came back and said because my Groupon has expired, there is nothing else they can do. To my knowledge. the Groupon should still be able to be used for the money I paid for, even if it has expired (just don't get the discount). Groupon is now forfeiting all my rights to use it because "it has expired", instead of acknowledging that the business is closed and I can't use it.This is not the first time this happens. The last time, there was a hurricane with state wide shutdown and warning (so the business was closed) which made me unable to use the Groupon on the last day. I contacted Groupon on the same day (before my Groupon expires), but the customer service only responded the next day and gave the same excused that it has expired, therefore no credit or refund would be given.This seems to be a pattern and common practice of Groupon, not acknowledging extenuating circumstances and inclement weather posed on businesses and wanted their customers to bear the full loss instead.

  Business Response

  Date: 11/27/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11.21.23 I requested a groupon buck for a purchase that i can no longer use Initially I was informed the the following:Unfortunately, I'm unable to issue a refund for this voucher because it has expired. Since the deal's validity is one of the conditions that we agree upon with the business in order to feature the deal on our site, we're not able to refund or offer flexibility on the expiration date.I hope you're able to take advantage of your next Groupon voucher. If there's anything else I can do for you, please let me know.( 7m 7s ) ******************* it is expired, You can still use the voucher for paid value.( 7m 10s ) ********: As per the fine print in the deal page, ****** paid never expires.( 8m 2s ) ************ youre facing any issues in using this voucher at the business, please get back to us.I did get back to them and let them I can not use voucher and requested a replacement of groupon bucks. Suddenly Now I can not get a refund I only requested groupon bucks to use for another merchant in my local srea

  Business Response

  Date: 11/27/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 ice cream store coupon couple months ago, about 3 weeks before expiration date, on weekend, I try to use them. The store closed, so I ****** them, it said the ice cream store temporary closed. I called the store couple times, no answer. so I contact groupon **. Their phone number only redirect you to spam call. so I email them. they answer and reply many times asking the detail what happen and kept telling me that the store is open and I have to call them during working hour. which is weird. an ice cream store, during business day/hour means I am working and my kids are in school. they refuse to refund to do anything. basically they just claim the store is open. I asked them if they called the store, they won't tell me when they try to contact the store and just insist that the store is open. They won't do anything and just changing the ** person to ask again why I contact them. over and over. I am tired. and now the coupon is expired with no solution. Even some store that listed on groupon I notice have "special business hour/day" if you use groupon.

  Business Response

  Date: 11/27/2023

  Hello **********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried signing into my account with correct password which is storage in ****** and it's not working i was trying to reset the password and it doesn't work! I would like a refund check for all my Groupon bucks mailed thanks

  Business Response

  Date: 11/27/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can see that your request was already completed and our team helped you gain access to the account. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I hope in future i shall not run into this situation again. As it has happened several times in the past however now you're customer service line is not working it was harder to get access to service.
  
  Sincerely,
  
  *********************************