Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased "Groupons" that say one thing but once paid for they are different than advertised. Now I want my money back and they REFUSE and instead will only provide 'Groupon bucks' and I don't want to do business with this company. They even sell deals for places that are out of business!

  Business Response

  Date: 02/21/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for understanding. Please let me know if you have any questions.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Groupon on January 24, 2023. I had a total of $71.20 of Groupon bucks to use for a future purchase. I chose to order a juicer that would have cost me $60.60 with the discount and taxes. Once I placed the order, I went back to the website and was locked out of my account. I contacted Groupon and they have been giving me the runaround. I did not use a credit card for the purchase because I had Groupon bucks already in my account. When I reached out to customer service, they kept sending the same request, different person. I provided them a copy of the receipt I have from the order placement. Please help me.

  Business Response

  Date: 02/17/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. Your issue was escalated in conversation #********. Our specialty team reactivated the account and now it is ready to use.
  
  If you have any questions please let me know.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** for over 10 years. I looked at my account and realized that some of the Groupons I had purchased, many of them given as gifts to others, were never used and I had paid for them so I asked for refunds. I emailed Groupon customer service and was given ********************** Bucks which is what I had requested (not a refund to my credit card which I did not expect them to do) so I could purchase something else on Groupon. As you can see in the emails they did it up to the same day that they shut down my account stating some ridiculous violation of their terms which I don't even understand what I did wrong. This is ludicrous and they kept over $500 of Groupon credits and I can't log in anymore to even see my Groupon vouchers I paid for so I can use them. They said their decision is not reversible but I had no explanation as to what I did wrong and there were mixed messages because other Groupon employees gave me Groupon bucks with no issue up until the end. I appreciate you looking into this unfair practice and decision Groupon made against me. Thank you!******

  Business Response

  Date: 02/21/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  For more information, please refer to our Terms of Service.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 18700091
  
  I am rejecting this response because:
  

  They are repeating the same automated verbiage without addressing the concerns I raised in my complaint as to the miscommunication and mixed messages within their own company by their employees. Employees were crediting me back up to the very end and no one explained clearly what I was violating. This is an abuse of power. 
  Sincerely,
  
  *********************

  Business Response

  Date: 03/02/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for contacting us. I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time. 
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 18700091
  
  I am rejecting this response because:

  They are repeating themselves and not addressing the concerns I raised of unfair practices. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GHD hair straightener in Dec 2022 and have been given a tracking number **********************. **** employed third party to deliver my package and it is not been delivered so far. I talked to **** and they cannot locate the package. I talked to Groupon and they referred to Marketplace, which then told me we cant do much here. Totally irresponsible. I am demanding a refund.

  Business Response

  Date: 02/17/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. Your issue was escalated in conversation #********. The tracking shows that the order was delivered to you. In this situation, we are not able to issue a refund.
  
  However, as an exception, we have issued you an amount of Groupon Bucks, equal to the purchase price. 
  
  These Bucks are available immediately and will not expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  If you have any questions please let me know.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19363353
  
  I am rejecting this response because:

  I have been trying to log in to the website to used the so call Groupon bucks. However I am not able to log in and I cannot use any of the credits. Forget password doesnt work. I request a refund.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/02/2023

  Hello,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We can see that you used a different email address to purchase on Groupon. I have sent you the proper email address in a private message.
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had accumulated $1000 in deal bucks as the vendors I had purchased from were either out of business, had no availability, etc. I noticed on my charge card charges were being processed for the same items I had placed in deal bucks, basically I was being double billed. The charges were from Groupon but my transactions were from Living Social so since my card had been compromised many times prior I called AmX and disputed. I reserved two facials for my sister and I and my bank was empty. I then found out that Groupon had purchased Living Social so I sent numerous emails and spoke with a supervisor who would not provide his name. He said too bad they get to keep all of my money because I broke their rules. $1000 is alot of money. I tried to explain I was double billed he kept saying too bad never use us again and we get to keep your money. This is FRAUD in my opinion. I have the emails. Here is one:Karikalan P (Groupon)Jun 6, 2022, 4:50 PM GMT+5:30 Hello, For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed. We do ask that you discontinue use of our website going forward. If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms. Karikalan P Account Specialist Groupon Inc.They need to refund my deal bucks or reactivate the account. You cannot keep $1000. ESPECIALLY since my card had been compromised in the past AND I had no idea Groupon is NOW Living Social.Thank you.I HAVE ALL OF THE EMAILS IF NEEDED

  Business Response

  Date: 02/17/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
   
  Regarding your complaint: After reviewing your account, we have determined that you are in violation of our Terms of Use. For this reason, we have closed your account and ask you to immediately stop using our website and services, and note that we retain all rights to take further action - if necessary - to preserve the integrity of our program and the best interests of our company.
   
  For more information, please see our Terms of Service.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19347622
  
  I am rejecting this response because:

   

  There is no way to respond to that. I totally disagree. Please help me.

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/03/2023

  Hi ******,
  
  I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
  
  Regards,
  
  ****************
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19347622
  
  I am rejecting this response because:
  

  REJECT THE RESPONSE I had no other way to write this to you and very disappointed. It is obvious you are not protecting the consumer as if you read what I wrote and that they kept $1000 of my money!!! DOUBLE BILLED me. Please help the consumer as you are supposed to do. I thank you.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have ran continuous ads/deals for a company that is no longer in business under the ads name of **************** center. And from what I can find not under the name ***'s Massage which is on the huge storefront sign of her new location in *********, **. Either way it is causing great confusion with a different business with a similar name. The owner and Groupon have both been made aware. The reason for the inundation of Groupon purchasers being unable to reach the proper people is because she won't call back the people who have purchased the Groupons. Her add states to call before purchase to "check availability". That way she can steal the business from Groupon and never had to accept the fraction of payment that Groupon compensates with.(vie text message the owner literally told me this herself, savvy? Maybe. Dishonest? Definitely! I've tried to make groupon aware they do nothing. I wanted to file this complaint under ***'s massage or Harmony ******** center but neither seem to exist even more of a reason that the burden of this complaint is hopefully of concern. I just want the ads removed.

  Business Response

  Date: 02/17/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *DATE OF ORDER: 1-9-2023 *DELIVERED DATE: 1-15-2023 *Order#:1562232855 Carrier: ***MI *** Mail Innovations Expedited # ************************** ITEM: $23.52 DIRECT DEALS OLAFUS WiFi Smart LED Strip Lights with 44 Mode Remote ********************************************************************************************************************************ALTHOUGH THE TRACKING INFORMATION SAY IT WAS DELIVERED AT MY HOME (A CONDO) I NEVER RECEIVED IT. I HAVE WRITTEN TO THEM 4 OR 5 TIMES TELLING THEM THAT I NEVER RECEIVED IT. THIS WAS THE FINAL EMAIL FROM THEM BELOW: IN ALL MY 60 YEARS ON EARTH, I HAVE NEVER REC'D THIS TYPE OF CUSTOMER SERVICE, CAN YOU HELP ME!!? I ASKED FOR A REFUND OR A REPLACEMENT 4XS ALREADY. WE'RE TALKING A LOT OF MONEY. PLEASE SEE THEIR REPLY B?E?L?O?W?******************** (Groupon)Feb 2, 2023, 11:59 PM GMT+5:30 Hello *****,Thanks for reaching back to us!We would love to help you but unfortunately, we are not able to help in this matter. As per the tracking information, the order has been delivered to the shipping address provided.Have a good day!Thank you.

  Business Response

  Date: 02/17/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flights to our destination were cancelled on the day of departure due to weather conditions. We got our new flights booked for two days later. I've contacted Groupon customer service to see if our hotel reservations would be forfeited if we didn't arrive on our original date. They said to contact the hotel directly (Gran Oasis Palms ******), which we did. The hotel said to contact the ************* in charge of the reservation ****************************** which I did. The travel agency stated that Groupon would need to reach out to them to resolve the issue. I contacted customer once again via Chat and they stated they would "escalate this to the Resolutions Team to further look into this issue and provide a resolution, It may be up to 7 days to provide an update."I asked if I could have the contact info for the resolutions team, or, if I could forward the contact info to the travel agency coordinator, as our flights were booked two days later. There has been no response from the customer service agent. After multiple attempts to re-engage the conversation, I stopped waiting.

  Business Response

  Date: 02/09/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of headphones and was sent an empty box. I when I tried reported the issue with a police report they still didnt do anything about it.

  Business Response

  Date: 02/09/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any inconvenience you may have experienced. We really appreciate your feedback.
  
  We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.
  
  If you close the dispute we will be happy to provide further assistance. We will be checking the situation on our end as well.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 26, 2022 ***************** ordered house cleaning services of $180. Miriman Cleaners did not show for their appointment Thursday, November 17, 2022. ******* confirmed the 11-17-22 cleaning date 10-31-22 twice by email and 11-1-22. We contacted ******* after the "No Show" 11-17-22 several times and no response. 5 other victims (at least) online after 11-17-22 didn't receive service and expressed angry at Groupon for continuing to advertise Miriman Cleaners.Summary: ***************** paid Groupon $180 for cleaning services.Groupon paid Miriman Cleaners 11-2-22 (called voucher redeemed).******* did not show for the 11-17-22 appointment and didnt answer calls and emails.Groupon email 12-8-22 Upon reaching out to the Merchant, there is no update from them and hence we have unredeemed the voucher. Refund should be offered.No refund to ***************** from Groupon.

  Business Response

  Date: 02/07/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support