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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3,818 total complaints in the last 3 years.
    • 1,311 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Groupon through email since this is the only option they offer. I tried to purchase 1 spray tan and then it charged me for 3 spray tans and a bunch of other items I have no idea where it came from. I contacted the company the second it happened and explained I did not purchase this order. For months I have been going back in forth. They send me in a circle. I still havent received my full refund. I will never order from Groupon again and I want my refund. The customer service is horrible. Everytime i send a response the next message has no relation to what I have asked.

      Business Response

      Date: 09/07/2023

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear about the accidental purchase in your shopping cart.
       
      I checked and see that the following orders are canceled and refunded from our end:
       
      1. Order # **********
      2. Order # **********
      3. Order # **********
       
      I can also see there are 2 remaining items that is not refunded (Order # ********** and Order # **********).
       
      Product eligible for free returns within 30 days if in new/unused condition.
       
      May I know have you received these 2 items and returned it back to the seller for a refund?
       
      With this information, I will be able to look into the issue further.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support
    • Initial Complaint

      Date:08/26/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date August 25th 2023 *****************/ Halloween Horror Night cost $181.03. I had a recent trade in credit for $29.99 making the updated amount $151.04. I didn't receive a confirmation email and I wasn't able to view my voucher do to the site stating we're processing your order. I reach out to someone through chat stating there manager will reach out to me. I didn't receive any other information and now it's been 24 hours since I purchased it and I cannot view the voucher. I have tried sending a email to the support team and they keep sending instructions on how to view the voucher. I keep having to tell the representative that the issue is I cannot view the voucher because it's still processing. My money has been taken and there is nothing I can do. Trying to communicate with groupon is impossible at this point. I would like for someone to take a look at my issue. Order # **********

      Business Response

      Date: 09/11/2023

      Hello Chalace,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: We noted that you have confirmed to our team that the issue has since been resolved. If you need help with anything else, please let us know.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 09/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:08/26/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Groupon #****-146151-157984 on Saturday, 8/19/2023, for an Advanced Body Scan (ABS) Preventative ************ scan for two people. The Groupon does not state that recording/video taping is a requirement of the appointment or we would not have purchased. We contacted ABS multiple times, scheduled the appointment for 8/25/2023, and finally received their paperwork on Wednesday, 8/23/2023. After seeing the requirement for recording/video taping, we cancelled the 8/25/2023 appointment on 8/23/2023 and requested a refund. The Groupon states " ... "other refund requests will be honored before service provided". Our request for refund was made within 3 business days, the Groupon language states we can get a refund, and ABS has agreed to refund. *** has agreed we should get a refund, however Groupon has refused to issue one, even after multiple contacts.

      Customer Answer

      Date: 08/29/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB of *******, we appreciate your assistance in contacting Groupon. We would like to withdraw this case, since Groupon has issued the requested refund. Thank you, *********************

      Sincerely,

      *********************
    • Initial Complaint

      Date:08/26/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon on Sunday, August 12, 2023 for **********. It was a discounted ticket for the park. That night I attempted several times to utilize the groupon. ********** continued to not accept the Groupon. The next morning, the day of my trip, I tried again. The groupon continued to not be expected by the merchant. When I arrived o ********** on Monday the merchant told me that they do not accept that groupon. I emailed groupon that night. I was told that that they would refund me in 7 days. Several emails followed that they were investigating my case. I received my last email from groupon on August 25th stating that they will not refund my money.

      Business Response

      Date: 09/11/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your case details and apologize for any trouble with this. I'm afraid our team has confirmed that there is no issue with redeeming this code and it was completely valid for redemption, so in this case we will not be able to offer any refunds.
       
      I noted that our team did request you to provide a screenshot of the exact error you were receiving when trying to use your code, but you did not provide that. Since we did not see any error with the code on our end, we needed that to verify the exact issue you were facing. It is possible that you were trying the incorrect website or the wrong code for redemption which we would've been able to confirm if we had received a screenshot of the error page from your end. 
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 09/13/2023

       
      Complaint: 20525026

      I am rejecting this response because:
      The service that was purchased was not provided by Groupon.  Deeps if you are going to look back at the history of out exchanges please note the response from the beginning stating that  you would refund my $30.  

      what is ingesting on the stance that you are taking , your services are a discount for purchasing l products with coupons from your organization.  Why would I not use a coupon for a discount on tickets.  You Groupon code did not work. You did not provide the service I paid for.  As researching this organization. I come to see this is now a practice of Groupon.  You should be held accountable when situations arise when your codes do work as advertised.  
      Sincerely,

      *** *****************

      Business Response

      Date: 09/18/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry for the trouble with this purchase and understand that my previous response was not satisfactory.
       
      I checked and see that you've filed a dipute for this order and it was resolved by your Bank. I could see that your Bank took care of the refund and they processed it for you. 
       
      Since the issue is resolved by them, I request you to contact your bank directly for a resolution. 

      Also, I've voided the refunded Groupon Bucks from your account since the refund was processed by your Bank. 
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 09/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****************
    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in ******, **. In May of 2023 I purchased a Groupon for a business in ********, **. I was scheduled to take a trip in June of 2023 that would bring me through ******** and because it was a 90 minute to 2 hour drive, planned to stop for my dog and get food. Due to unforseen circumstances, my dog could not come becuase I was not able to stop on my trip. I knew I could swap my Groupon, since that was allowed at the time of purchase. I kept the Groupon just in case I had the opportunity to use it. Well the expiration was approaching and I had no plans that would take me to ******** so I attempted to swap my Groupon. At that time I learned that without notifying customers, Groupon had taken away the ability to swap and it was well past the refund date. I contacted support and was refused a refund in the form of Groupon bucks. So I attempted to go out of my way to visit the establishment on a Friday so flustered I forgot I could only use Monday - Thursday. After I was unable to use the Groupon at the restaurant I contacted Groupon again. I explained that swap was an option when I purchased the Groupon and asked for an extension to use it or Groupon bucks to use on something else. They refused.

      Business Response

      Date: 09/11/2023

      Hello **********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon prior to expiration. 

      In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception.
       
      Here is the refund policy's link for your reference: ****************************************************************  
       
      I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
       
      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 09/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. I must have missed an email but I am satisfied with the Groupon bucks.

      Sincerely,

      **********************************;  

    • Initial Complaint

      Date:08/25/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We got a coupon from Groupon for vent cleaning. The guy from the coupon seller showed up and gave us a fresh quote for $1049 saying he will do extra work and the coupon is not enough to cover his work. We said we do not want any extra work but just what we paid for. The guy got upset and said I am not providing any service and left without doing anything. When I contacted Groupon and told them the guy left without doing anything and I want my money back, Groupon responded with "we contacted the business and they were able to provide the service. We cannot issue a refund". I emailed Groupon back detailing what had happened, they just sent the same email back from before as a response. Is Groupon even reading what I am saying in the email? Your merchant was a scammer, they sold a coupon on your site, came to our house, said they cannot honor the coupon, gave a fresh quote and when we did not buy it, found a reason to deny services and left without opening a single vent let alone clean it. This is ridiculous, maybe groupon should do better to keep such scammers away from the site so that people like us don't get scammed and run around for refunds. Disappointed with Groupon and their customer service.

      Business Response

      Date: 09/11/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the additional charge by the merchant.
       
      I checked and see that you've already traded this Groupon for Groupon Bucks from your end on 08/27/2023 and also used the traded bucks for the new purchase.
       
      I hope this issue is now resolved.  Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 09/16/2023

       
      Complaint: 20524020

      I am rejecting this response because: your customer service arm twisted me into the trade in and I was told that I have to use the trade in within the old due date otherwise the trade in would be invalid too. I had no option of getting a refund and I was told that if I reject the offer of trade in then I won't be able to get the trade in option as well. I made the choice of trade in only because you would not give me back my money. So good luck trying to make it look like you took care of it.

      Sincerely,

      *************************************

      Business Response

      Date: 09/19/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry for the trouble with this order and I understand that you're not happy with the trade-in option offered. 
       
      Unforutnately, we'e unable to refund the Groupon to the original form of payment which is outside the 3-days return policy. I can see that you've used the traded Groupon Bucks towards your new purchase.  
       
      Here is the refund policy's link for your reference: ***************************************************************************;
       
      No worries, to help you with the trouble, I've gone ahead and issued $7in Groupon Bucks to your account.

      Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.  
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 
    • Initial Complaint

      Date:08/25/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Groupon tickets on July 20th, 2023 to an ******** Museum Event held on July 28th, 2023. The total purchase price for the tickets is $73.50. This is my ticket number for the order 1000-145967-025313. The tickets were for an event sponsored through the ***************. I became sick and had to be isolated with COVID. On July 28th I reached out to Groupon to inform them about my sickness and needed a cancellation for credit or refund. Groupon has given me credit in the past. for future purchases. I have been exchanging information and emails back and forth with Groupon and still have not gotten this resolved. I asked for credit if a refund was not *****ed. Yet, Groupon continued to insist that I could still use this voucher although it was expired and the ticket date passed, Groupon assured me I was still able to use these coupons for the ******** Museum. However, on Thursday, August 24, 2023, I went to visit the ******** Museum to use the 2 vouchers and the museum representative informed me they could not be used to the museum since these tickets expired and could only be used for the event held on July 28th. Once again, I reached out to Groupon to inform them I could not use the expired vouchers and I am willing to get credit on my Groupon bucks since I cannot get a refund. In the last email Groupon sent, they informed me I could sell these tickets. However, these tickets are NO LONGER valid because it was a one-time event. If I sell these tickets, I will be doing fraud and scamming off people's money which is not the proper thing to do. Groupon is refusing to help and provide credit or refund for this purchase. I feel depleted and discouraged since I have been a Groupon member for a long time. I thought Groupon shopping was secure, yet this experience proved Groupon does not satisfy their customers needs. This purchase has been a dissatisfaction. All I want is credit if they cannot ***** me a refund. Can you please help solve this matter with Groupon?

      Business Response

      Date: 09/11/2023

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that the merchant denied honoring the expired Groupon for the paid value though the fine print has the info, "Amount paid never expires".

      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *************** Summer ***** Wine & Spirits Fest. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 09/21/2023

       
      Complaint: 20521553

      I am rejecting this response because:  Thank you for contacting me regarding my  dispute with Groupon and the 2 voucherticketsi purchased for a onr time event held at the intrepidmuseum. No, I  have not resolved this matter, And the creditor has not even given me credit for the purchased that I am unable to use. I also filed, A complaint and a dispute with PayPal. Which is the creditor I purchased the 2 tickets. And they were not able to help me because they insist that the 2 tickets or voucher would be still use at the ***************. However,  the *************** continues to tell me i cannot use these vouchers because the event ended. Once again, I cannot use these 2 vouchers. It was a one time event. **************** will not allow me to use these vouchers. I was requesting to get credit so I can purchase something else. But unfortunately, Groupon is Refusing. I was unable to attend because I was sick and isolated for 1 week with COVID. attach is my proof..

      Sincerely,

      ***********************************

      Customer Answer

      Date: 09/22/2023

      Please see attached

      Business Response

      Date: 09/25/2023

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned and also not satisfied with my previous response. 
       
      As I mentioned to you in my last response that we are unable to look into the issue when the dispute is still active with PayPal. In this case, I request you to contact your PayPal for a resolution. 
       
      Unfortunately, we're unable to help you in this case when the dispute is active. In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20521553

      I am rejecting this response because: I want a refund or an even exchange (credit) from Groupon regarding 2 of one time voucher that I cannot use because it expired and was a one time event. 

      Sincerely,

      ***********************************
    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a fishing groupon on July 26, 2023 to take my aging father while he was visiting me. The groupon has never been usable due to their technical problems. They've sent me letters apologizing but I would like my money back. Its been a month and I never got to take my father fishing. So I do not need this groupon. They took $168 out of my bank account on 7/26/23. They have offered groupon credit but I want my money back.

      Business Response

      Date: 09/12/2023

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can't apologize enough for the trouble.

      To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to improve our services.

      If there's anything else, please get back to me and I assure you the best of my attention and unwavering support. If not, I wish you a great rest of your day.

      With care and kind regards,

      ******
      Manager
      Groupon Customer Support
    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/24/23 I bought a Groupon for 2 vouchers for 2 movie tickets and 2 $25 gift cards for participating restaurants. After reading the Groupon description i spent the $43 because it seemed like a good deal. Well come time to use it the website for the restaurants makes you split the gift card into $5 increments that cannot be all used at one restaurant within the same month same or different checks. After that I didnt even bother with the movie tickets. The Groupon description did not explain this is how it worked at all I paid for a 25$ gift card and im being forced to use it in 5$ sections and its final sale? Thats a load of c*** The Groupon was an absolute scam and I would like my money back granted its only 43$ I literally cannot use the Groupon the way it was displayed to be used its a flat out scame and im pretty upset with this. If I need to provide screenshot of the Groupon description and purchase I can.

      Business Response

      Date: 09/12/2023

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: My apologies for the continued trouble.

      To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Thank you for your understanding.

      With care and kind regards,

      ******
      Manager
      Groupon Customer Support
    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday 8/23/23 I purchased a Groupon for Big Bus Tours in ***. We were 2 adults and 4 children. (Although I accidently clicked 3 adults and 4 children). When I clicked "Buy" the app was glitchy and it did not go through. My cell phone screen went blank and when it came back on, it did not show up in "my groupons", so I clicked "buy" again and then it came up twice, at $416 each!!! I immediately contacted Groupon through a live cell phone chat, and explained what happened and was told that it was non-refundable. I want to be refunded the additional $416 that was charged to me due to Groupon's faulty app. I also want a refund of the $64 for the additional adult that was accidently added to the group. I realize that was my error, but I contacted Groupon immediately after hitting "buy" to rectify it. The ticket with the bar code KW4S7EQJ was not used. and I would like a Groupon credit in it's place. In total I want a $480 credit card refund. At the very least, I expect a $416 credit card refund and a $64 Groupon credit for the mistake that was due to user error (fat fingers on a cellphone)

      Business Response

      Date: 09/11/2023

      Hello there,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble and the mishap. 

      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Big Bus Tours. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      Please let me know if I can help you with anything else.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/15/2023

       
      Complaint: 20518699

      I am rejecting this response because:

      I received a letter from my credit card that they reapplied the charge I disputed based on incorrect information provided to them from Groupon. Now I have two charges of $416 on my credit card  from Groupon. I was double charged for the same thing within a minute from each interaction. I immediately contacted Groupon customer support (text chat) on 8/23/23 & they said I couldnt be refunded. I screen shot my Groupons following that day. On the day after the event/charge, the Groupon I redeemed indicated redeemed and the one that was double-charged and not used said expired on 8/23/23. It was only good for one day. I have had Groupons expire in the past and they always indicate expired. However, when I looked at my Groupons today, the Groupon I never authorized and never used is labeled redeemed and it is labeled redeemed on 8/25/23The day after I made this BBB complaint & 2 DAYS AFTER IT WAS EXPIRED. How was an expired Groupon redeemed???

      I want a full refund of the $416 

      Sincerely,

      *******************************

      Business Response

      Date: 09/18/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the continued trouble. 

      If you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

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