Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12/23, I bought a Groupon voucher (Item #**********) for tree work of $425 from ****************** I called for an appointment to get an estimate from **** and they asked me how I found them. I told them on Groupon. They made an appointment to come out and do the estimate on 7/18/23. Of course, this is out of the 3-day Groupon refund period. **** wanted $575 to remove one medium sized limb from an ash tree. Since their quote seemed rather high, I requested quotes from four other companies. All of the other four companies told me that THE WHOLE **** WAS DISEASED AND NEEDED TO COME DOWN and quoted $500 to take the whole tree down (less than **** would charge for one limb). **** DIDN'T EVEN BOTHER TO TELL ME THAT THE **** SHOULD BE COMPLETELY REMOVED DUE TO ASH BORER DISEASE. MAYBE THEY THOUGHT THEY'D GET ME NOW FOR THE **** AND LATER FOR THE REST OF THE ****. I BELIEVE **** THINKS YOU'RE STUCK WITH USING THEM, IF YOU'VE ALREADY BOUGHT A GROUPON VOUCHER AND THAT THEY TAKE ADVANTAGE OF THAT BY STICKING YOU WITH HIGHER PRICES. NOT TO MENTION THEIR DISHONESTY REGARDING THE HEALTH OF THE ****. I have contacted Groupon regarding this and asked for a refund. All I've received back are form letter responses regarding the 3-day cancellation period. I would think Groupon would care about the integrity of the companies they are selling vouchers for.

  Business Response

  Date: 10/21/2023

  Hello,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and the order information and it looks like you're referring to services directly with the merchant. Unfortunately, we're unable to pitch in regarding any services that the merchant provides that is not part of the Groupon deal or their prices.
   
  If you face any issues with receiving the service listed with your Groupon voucher, we will be happy to help. I'm afraid as long as your Groupon voucher is valid and is being accepted for the listed services, we will not be able to honor any cancellation requests that are outside the return window.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 20690901
  
  I am rejecting this response because: Buying a groupon voucher for this company is the same as throwing your money away. My prior notification explained why this is true.  I will not be using this groupon voucher, as I would be losing more money that I already have by buying it in the first place.  I will certainly be more careful in purchasing any of groupon's so-called "DEALS" in the future.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/01/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Thanks a lot for getting back to us and many apologies for the continued trouble.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had $139 worth of Groupon Bucks from a previous purchase that a vendor refused to accept and Groupon said it could not refund me the money I paid, but could use the Groupon Bucks for future purchases.On 9/22/23, I purchased a groupon from a vendor, LightRX, and used $69 worth of the $139 Groupon Bucks I had to purchase it. It was my first time using my Groupon Bucks. 2 days later the vendor shared not seeing any record of the Groupon that was purchased so I attempted to log back into my account to try to provide proof, but wasn't able to login. I thought it was a password issue. In trying to reset it, I received an email saying there was no account found with my email (I've had the same email address since opening the account 6 years ago).I reached out to Groupon for support on both my purchase and issue with my account. I was told that I need to provide details of my credit card to look into the issue. I was concerned about this because I've never had to do that before and I did not feel comfortable providing that via email. Also, the credit card they referred to is an expired credit card that I no longer have. I also did not understand what that had to do with me both accessing my account or verifying the purchase I made and I said as much.I was told that I could have my Groupon Bucks emailed to me if I didn't want to provide my card details and this would deactivate the account fully. I agreed to this and stated I want my Groupon Bucks mailed to me because I planned to start a new Groupon account to use the ********************** Bucks I have since they weren't able to explain why my current account had an issues/was deactivated. I received an email today saying that I will no longer have access to my account and that they attached my "available" Groupons, which in looking at it were Groupons of what I purchased before of vouchers that weren't accepted by vendors in the first place meaning there is nothing I can do with it and my money or value thereof is lost.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12, I decided to purchase a massage for my mother's birthday on Groupon. I selected the business, and went to check out. My shopping cart only showed this one Groupon (the massage) and the total of that. I completed the purchase. A few days later, I logged into groupon to give my mom the certificate, and noticed other groupons (3 additional with purchases over $500) in my "My Groupons" area. I did not purchase these and they were not shown in my cart when checking out. This was a malfunction of the system. I believe this may be because I entered the site through a search for the specific massage business but that shouldn't have happened regardless. Groupon is refusing to refund to my original payment method, first citing that they can't do that if it was an "accidental purchase," which I proved it wasn't, and now they are finding a new reason, which is that you have to enact this within 3 days to get a refund. I do not want Groupon credit, this was a large amount of money which I need back. They are just giving me the runaround and refuse to escalate the issue although I have asked twice to speak to someone who can make decisions and this has not happened. I would like to get a full refund to my payment method as this was an issue with their system.

  Business Response

  Date: 10/21/2023

  Hello Chelsea,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that our system processed your refund successfully on 10/04/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on sept 23 2023 i received two groupon clients i completed both services and on the 2nd of oct learned that my account was on hold and i had not been paid for the services i completed i am requesting that groupon pay me for my services asap

  Business Response

  Date: 10/21/2023

  Hello Nijah,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
   
  The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).
   
  If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was logged into the Groupon app, looking for things to do for the weekend. While scrolling, a message popped up saying that I purchased a Groupon. I did not agree to purchase that Groupon. The Groupon is for a child ticket and I don't even have children. There was no button asking me to confirm, just a message saying that I purchased a Groupon. I have contacted Groupon and they are refusing to refund me, saying that the sale was final. I never agreed to this purchase. I have since removed my credit card info from their app, because I believe this charge was a scam or a bug on their app.The charge happened on 8/23/23, and I immediately emailed Groupon, within minutes. I have several emails back and forth from them, saying they hadn't had a chance to get to my request, and finally a customer service person on 9/18/23 said they were not going to refund the charge, as it was a final sale. The date the charge hit my credit card was 8/24/23.This seems totally scammy and predatory to me because I never agreed to purchase that. I IMMEDIATELY requested a refund, before it even hit my credit card, and then 3 weeks later when they finally got around to emailing me back, they refused.

  Business Response

  Date: 10/19/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that this purchase was done accidetnally and unable to cancel due to fine print restriction.
   
  I checked and see that the deal fine print has the restriction, "All sales final". In this case, this is not eligible for a refund.
   
  Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20686070
  
  I am rejecting this response because:
  

  The email I received states that they are still unwilling to refund my money. Again, I never agreed to this purchase. This Groupon is for a child pass in *******. I do not even have children, and I never would have purchased that. They are treating this as a case of buyers remorse, when that is not what this is.  When I was scrolling through  the Groupon app and saw the pop up purchase confirmed or however it was worded, I IMMEDIATELY emailed Groupon to let them know that I was charged for something I did not agree to.
  

  The email from Groupon says that the fine print of the deal states all sales final, which would assume that I entered into that agreement with Groupon by making this purchase. I ALWAYS read the fine print when purchasing something like this. Since I did not KNOWINGLY purchase this Groupon, there is no way I would have known what the fine print said. The Groupon manager said that they could refund me in Groupon credits, and that hopefully a similar deal to this one will come up soon. I have no desire to use a similar deal to that one or to buy more things from Groupon with their credits. I just want back the money that they have taken from me.

   

  Sincerely,
  

  
  *****************************

  Business Response

  Date: 10/28/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry that my previous response was not satisfactory and the issue is not resolved.
   
  As we mentioned earlier, we are unable to process the refund for a Final Sale Groupon irrespective of the reason. However, we went ahead and made an exception in your case because you're a loyal customer of **********************.
   
  As per the Groupon policy, the exception refund can be given only as Groupon Bucks and not to the original form of payment.
   
  In your case, I've gone one step ahead and refunded this Groupon to the original form of payment.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a smog check Groupon on August 17, 2023 for $21.75. I wanted to use the Groupon and visiting ************* but ************* refused to honor the Groupon and mentioned that it is valid only for out of state cars. When I went through additional information on the Groupon I found that they had not mentioned that it is Not valid for in-state cars. They have clearly mentioned not valid for other specific types of vehicles. Now smog shop is not honoring the Groupon and Groupon is not ready to refund the amount. I think Groupon and ************* are wrong here is not clearly putting in Title that this Groupon is only for out of state cars. This is false advertising.

  Business Response

  Date: 10/19/2023

  Hello Harish,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to the fine print restriction.
   
  I checked and see that this Groupon is outside the cancellation window and hence not eligible for a refund. Here is the refund policy's link for your reference: ****************************************************************  
   
   Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 6th, I was browsing Groupon for hotel stays when I found one that interested me. I clicked on the info and when I went to see how much a ONE night stay would be, the screen automatically took me to the confirmation page and booked the stay for 4 nights on a random week in September. It was a total glitch on the app and it was a complete mistake purchase. The order # is 1000-146251-515546. I called the hotel immediately to let them know it was a mistake, and they had no record of the reservation. I then tried calling Groupon (minutes after the mistake purchase) but found that there is no call center for customer service. Options for customer service is chat or email only. Through chat, Groupon suggested that I call the resort, which I had already done. After that, I instantly went through the dispute steps with Groupon and was told an investigation was opened. The reservation was made on Sept 6th and the fine print says that you can cancel the reservation until Sept 5th. How is that even possible?? The cancellation date is past the purchase date! How is that even legal?? PLUS it was the app that glitched. I never even wanted to make this purchase, especially since I was only browsing for ONE night stays. Now, a month later, Groupon is keeping the $1035 saying that the purchase was beyond the cancellation policy. The real issue is that the app glitched, I called immediately to let them know it was a mistake, and I never intended on staying there, never ended up staying there, and now I have no option than to pay the mistake $$$$. I am beyond frustrated, broke, and will never use Groupon again!! I will also be sure to deter others from using it too. I hope Groupon will do the right thing and refund my money. If they actually do a thorough investigation, they will find that my dispute was minutes after the mistake purchase, and that the resort will also have a complaint on file too.

  Business Response

  Date: 10/19/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to cancel the reservation that was processed by mistake. 
   
  Actually, the reservation you made is after the cacellation deadline. In this case, this reservation is non-refundable. The deal fine print has the restriction, "72-hour cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable."
   
  In your case, the restriction that wil apply is, "Reservations made within cancellation window are non-refundable". Hence we are unable to refund the reservation without the hotel approval. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **********************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  I can see that the dispute was won by your bank and they have took care of the refund for this reservation. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20684900
  
  I am rejecting this response because: Nothing was resolved, and im out $1035 for a glitch in Groupons system.  A little guy cant win a fight against a big corporate company, sad.
  
  Sent from my iPhone
  

  
  

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/02/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear about the accidental puchase. 
   
  I checked and see that the cancellation deadline, chck-in and the check-out has passed. In this case, we're unable to refund the Groupon without the hotel approval. 
  
  I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
  
  The refund willl be taken care of only if the hotel approves the refund. If you prefer, you can also try reaching them to get the approval for the refund from your end.  
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday September 30th I purchased a swan boat ride voucher from the website for approximntly **** and my voucher was never emailed to me but I was charged the full amount that same day I emailed the customer support team and have since gone back and forth with no resulotion, refund, or my voucher I have provided with all the info they asked for except what I could not provide them because I never received my recipes/voucher

  Business Response

  Date: 10/19/2023

  Hello ***********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I apologize that you are unable to locate your order to redeem.
   
  We've located your purchase earlier and have sent through a PDF of the voucher for you. The voucher is also marked as redeemed on 10/09/2023. 
   
  Could you please confirm if the Groupon has been successfully redeemed as planned? 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***** bought a ticket to visits water park with my entire family unfortunately I became disabled due to my severe spinal stenosis related back pain and Doctor told me to refrain from prolonged walking and even sitting. I am not even working due to this.so I asked many times for a refund and explained my situations,Groupon never listened and refunded my money.Here are the order informations.The order confirmation number 1000-145750-283867 Any alternate email addresses that *** have been used to make the ********************************** The amount of the charge(s)210 dollars The date of charge(s)June 13th 2023

  Business Response

  Date: 10/19/2023

  Hello Lijomma,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're uanble to redeem the Groupon due to health issues, 
   
  I checked and see that the deal fine print has the restriction, "All sales final". In this case, this deal is not eligible for a refund under any circumstances.
   
  I would like to offer an alternate option. this Groupons can always be given as gifts to your friends and family members. So you can Gift this Groupon to your loved ones. 
   
  I once again apolohzie for not honoring your refund request this time. We wish you a speedy receovery. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20682521
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Groupon account for over a decade. I had several things I had purchased, but never had time to use them before their expiration dates. You are therefore supposed to be able to always use them for the value you purchased them for. So I had several groupons that I wanted to use and apply towards my purchases. All of the sudden my account is GONE. Nowhere to be found. I tried to call them to no avail. They have terrible customer service and there is NO number to call unless you are one of their merchants. I opened another groupon account. I purchased some things and when I went to get them, this account also is no longer! This HAS to be illegal. I am not giving them hundreds of dollars for things and then my accounts just go missing and I'm just supposed to forget about it? No. I won't be. If they cannot find my accounts that have the attached groupons to them showing I purchased them, I will estimate they have $400 of mine. I also bought 2 sky chairs with 2 warranties 1 year ago. Account nowhere to be found. There are lots more, I just cannot remember from 10 years ago everything I got! It is NOT possible for me to find the credit cards and bank debit cards I have had over the last decade. Impossible.

  Business Response

  Date: 10/18/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies. 
  
  I've sent a direct email from Groupon, please take a moment to review and respond back to me in the same thread. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support