Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased Groupons over the years. Most recently, I was trying to use a groupon and the business is no longer offering the service. I went to ask for the amount paid to be credited so I could use it for a different purchase. The total amount was $53. $50 of this was from a different groupon that I previously was not able to use and $3 of this was paid by credit card. Groupon is only offering to give me a credit for the $3.

  Business Response

  Date: 10/28/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: As you can see on the screenshot that you provided to BBB you had a $50 discount when you purchased this deal. You were charged only $3 and that is the whole sum that we can refund. I'm sorry but the discounts and promo codes are nonrefundable.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18312871
  
  I am rejecting this response because: I had other groupons that I purchased and I traded those in and used that credit for this purchase. The $50 was credited to my account for a reason. I was not able to use a different groupon and received a credit for it. I have attached other groupons that I purchased over the year. Often when I purchase a groupon I am not able to get an appointment or the service is not being offered and I need to exchange it. I am given a credit of sorts and then I am able to use that. I will look through my credit card statements and find the respective charges. I had a credit and I would like to still have that credit. I am not able to use the groupon in question because the business is no longer working with Groupon to offer the service. I am not physically able to use the groupon but I should still have access to the same amount that I paid for it.
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/01/2022

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm very sorry for the inconvenience. Unfortunately, you used a discount for the purchase of this deal, not Groupon Credits. 
   
  To check it, first, head to http://www.groupon.com/mygroupons on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."
   
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".
   
  I can confirm that our system processed your refund successfully on 10/28/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  I hope this clears everything up. Please let me know if you have any other questions.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18312871
  
  I am rejecting this response because: I was given a credit and I bought a groupon with that credit. The company that was offering the groupon is no longer offering the service. Through no fault of mine, I am not able to use the groupon. I would like to have the same credit that I was given before to be given to me again. I should not be penalized because a company no longer wants to work with Groupon.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/04/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding the order 1000-141856-794777 I'm very sorry for the inconvenience. Unfortunately, you used a discount for the purchase of this deal, not Groupon Credits.
  
  To check it, first, head to http://www.groupon.com/mygroupons on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."
  
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".
  
  The discounts and promo codes on Groupon are nonrefundable.
  
  I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.
  
  While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18312871
  
  I am rejecting this response because:I purchased a Groupon and to no fault of my own, I was not able to use it. The business is no longer offering the service. I should still be able to have the full benefit of the purchase. I was given this offer for that price for a reason. The business not offering the service should not invalid the money full benefit that I should be provided.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 8, 2022, I purchased 3 Groupons for eyebrow waxing and tint for $51 ($17/ea) for LyricBeauty. When I informed the owner that I had a Groupon, she informed me that she hasnt used them in 3 years. The Groupon had the wrong address on it as well. The only correct info was the ************ #. I contacted my cc company and disputed the charge because I was given false information for a service that I was not going to get. They reversed he charge, Groupon fought it, and they put the charge back. Groupon will not refund my money. They offered me Groupon bucks for a different service, but I just want a refund. They say I should reach back out to my financial institution. I informed Groupon that they were listing this business that stopped accepting their coupons three years ago on Oct 14th because the offer was still out there ( AND the offer was good til April 2023). Recd an email that they would pass the info to Resolutions, and I would hear something back (which I never did). The offer was gone the next day, so they know its not good! I have purchased many Groupons over the years, and am so disappointed with how they are handling this. No more!

  Business Response

  Date: 10/27/2022

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original date of my transaction with Groupon was April 2013 when I purchased a local foot care service for $180.00. This service was a scam and Groupon offered me a credit for the full amount applicable to any future purchase of goods or services they offered. After using nearly one-third of the amount on food purchases, I was informed that I could not purchase any future items in this area. So I began to purchase clothing, which I found to be subpar in quality, not exchangeable for other goods with the provider, even with assistance of Groupon, or just nothing which was of a decent quality available. After eight years of this, I managed one only one occasion to speak with a live customer representative who said they only would offer additional Groupon Bucks for future use, even though I stated that I was not able to find suitable good or service to spend my remaining money on. It's now been nearly ten years and I attempted to use some of the remaining balance of $64.70 on clothing yet again. I received horrible goods, jeans and polo jerseys. My attempts to return them were unsuccessful, even when Groupon intervened by contacting the merchant, would did not reply to Groupon. After that washing the garmets fell apart. My next attempt at reaching a customer rep bought this reply: "Hi *****, I'm sorry for the continued trouble. I just reviewed your account and it looks like you originally purchased most of the refunded deals using Groupon Bucks, which is why your refund was processed to Bucks. Unfortunately, I will not be able to transfer these Groupon bucks to your Credit card. If you'd like to delete your account, you will need to submit through Groupon's Data Privacy Portal here. Select "Data Request" and then follow the steps to complete your request. You will receive an email confirmation once the process has been completed. Regards, *********************************** Groupon Customer Support"

  Business Response

  Date: 10/27/2022

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Please be kindly informed that a refund has been processed for this transaction to the original form of payment and it was refunded back to Groupon Bucks.
   
  This particular transaction due to exchange was paid with Groupon Bucks so the refund was processed to credit as well.
   
  Please note that this refund cannot be converted to card refund as the system allows original form of payment refunds only for the particular transaction and not the previous one.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18307398
  
  I am rejecting this response because: The reply from the merchant (Groupon) is inaccurate and the same as the original reply from 2009 when the money spent was converted to "Groupon Bucks" at that time. Since then I have been forced to apply said "Bucks" to any purchase made. I initial purchase was via a credit card (see attached screenshot) and not by any other method of payment. After years of wasting my money on worthless goods and services, I am demanding the return of the balance on my account in credit or a valid check.  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/03/2022

  Hello *****,
   
  Sorry for continued trouble.
   
  We kindly inform you that, under the circumstances, we are unable to process a refund to credit card since when you placed an original order, you paid using Groupon Bucks. Because of that, we were only able to issue a refund back to the original form of payment, in this case Groupon Bucks.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18307398
  
  I am rejecting this response because: This reply states that I have been reimbursed with "GROUPON BUCKS" for my purchase, since this is where my purchase originated from. The last time I checked, the only type of currency used by the general public was dollars and bitcoin, the latter of which did not exist at the time of my "original" purchase. This "original" initial purchase was via a credit card for valuable GROUPON merchandise.  A credit card was the vehicle for this initial purchase. I am now demanding that my initial purchase refunded at a negotiable, publicly acceptable, legal tender. REFEND MY MY MONEY IN A CERTIFIED CHECK ONLY! 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a $30 and $10 certificate on 7/26/22 for, unknowingly at the time, a business that was temporarily closed. I placed this order with a $20 promotional code that was personally offered to me by Groupon specifically for my account. Once I found out this business was temporarily closed, even a few weeks before I placed the order, I waited 3 months hoping that they would reopen. However they did not yet reopen and my certificates were set to expire in a month. So I contacted Groupon support on 10/23/22 asking what my options were. They gave me these two options.Option 1: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use them to place a new order for you now. If the deal is eligible for promotions, I can place the order with an exclusive discount.Option 2: I can process a refund in Groupon Bucks for you to use at a later date instead. These Bucks will be available immediately and will never expire, so you'll have plenty of time to choose another deal that's right for you.I chose option 2 expecting to get Groupon Bucks (Store Credit) equivalent to what the value of the certificates were for and use them on a different deal when I was ready. What I received was nothing. They cancelled the certificates and provided me a $0 refund. When I pressed customer service on why I didn't get anything they said since I used a promotional code on my order my refund is $0. I should have been told this before they cancelled my certificates that they basically could offer me nothing. At that point I might as well just wait it out hoping for the business to reopen. Groupon lied and conned me out of the certificates. After pressing customer service several times about this bad business practice, and asking them to at least reissue the certificates, they tried to offer me a paltry one-time courtesy code of 30% off a new deal. This doesn't even come close to what the value of the certificates were.

  Business Response

  Date: 10/27/2022

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.
  
  Due to the fact that you used promotional code that covered the entire amount of your purchase, the refund amount was $0.00. Given the circumstances, we were unable to issue a refund in Groupon Bucks, sorry for any confusion.
  
  To help make up for your inconvenience, I'm putting $10.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/28/2022

   
  Complaint: 18306918
  
  I am rejecting this response because:

  You've completely missed the point of the complaint and I am very disappointed. A refund of 0 isn't a refund at all and an offer for business not open is no offer at all. Here are the bottom lines. First you should not have sold (and still are selling) an offer for a business that is not open. Second you should not offer a "refund" to a customer when that refund is 0. It doesn't make sense. It is pointless. It is baffling you don't understand what I thought it meant by a refund in groupon bucks when I was offered that by customer service. ********************** bucks are essentially a promotional credit toward the next order correct? What I used on my order was for a $20 promotional credit in the form of a limited one time promotional code. I can understand why you wouldn't want to provide any compensation for this type of order, even in groupon bucks, since the promotional code was a limited time offer only valid for a few days and groupon bucks don't expire for 180 days or never depending on the situation. However I assumed in good faith that customer service was being generous in my behalf, since the offer I ordered was basically unusable for the entire time I had the certificate. In fact if you would of read my original contact to customer service you would have seen that I didn't ask or demand a "refund". I explained the situation and asked if they could help me. In their response I was only given two options both involved a "refund" into groupon bucks. If there was nothing they could have or wanted to do then that should have been what was clearly stated to the customer. It is unacceptable for customer service to be this incompetent and/or not caring. However by your response you prove why it is so.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/03/2022

  Hello ********,
   
  Sorry for any inconvenience.
   
  Please be kindly informed that you used promotional code that covered the entire amount of your purchase, $19.20 ($14.40 for $30 Toward Food and Drink for Four at *************************** and Mac's Ice Cream and $4.80 for $10 Toward Food and Drink at ******************** and Mac's Ice Cream). Since the promo code covered the full amount of your purchase, the refund amount was $0.00. Even though you were offered a refund in Bucks, we were unable to refund any amount as you didn't pay anything for your order.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18306918
  
  I am rejecting this response because:

  Why do you keep repeating the same things I already know? You obviously dont care about your customer. Your customer care provides awful support and the wrong information and you fail to do what is right. You reluctantly provide half of what should have been provided and act like you are doing me some great favor. I am done with this.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered a groupon for a valvoline oil change and they sold me an expired groupon ive tried getting customer support and a refund and one one texted or email and got nothing back

  Business Response

  Date: 10/27/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Please be kindly informed that your voucher's expiration date is 12/20/2022 which means you didn't purchase an expired voucher. Because the decision to participate in this offer ultimately lies with each of our merchants, I'm unable to change the expiration date for you.
  
  Just know that expired Groupons can still be used with the merchant for the original price of the deal. So if this business is not currently offering any services, you'll be able to support them when their doors reopen.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Halloween sweater from Groupon on 10/3/2022. I received notification that it was shipped on 10/6/2022. However, the shipping stopped on 10/12/2022 when it was received at the ****************** and no further shipping since then. I have tried on several to contact Groupon by phone (all customer support is now done online. I have typed in my problem on three occasions and have gotten on response. At this time I am just looking for a refund and will no longer purchase from Groupon.

  Business Response

  Date: 10/28/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: In correspondence #******** our Specialty Team contacted the merchant on 10/27/2022 to expedite the resolution of the issue. We are working with the merchant to find a suitable solution for you.
  
  Thank you for your patience and understanding. 
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support