Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have ran continuous ads/deals for a company that is no longer in business under the ads name of **************** center. And from what I can find not under the name ***'s Massage which is on the huge storefront sign of her new location in *********, **. Either way it is causing great confusion with a different business with a similar name. The owner and Groupon have both been made aware. The reason for the inundation of Groupon purchasers being unable to reach the proper people is because she won't call back the people who have purchased the Groupons. Her add states to call before purchase to "check availability". That way she can steal the business from Groupon and never had to accept the fraction of payment that Groupon compensates with.(vie text message the owner literally told me this herself, savvy? Maybe. Dishonest? Definitely! I've tried to make groupon aware they do nothing. I wanted to file this complaint under ***'s massage or Harmony ******** center but neither seem to exist even more of a reason that the burden of this complaint is hopefully of concern. I just want the ads removed.

  Business Response

  Date: 02/17/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for $599.20 for Revive Studios and quickly realized I bought the wrong Groupon. I cancelled it and got a full refund. Then I purchased the correct Groupon for $***** dollars and I thought I was set. When I went to Revive Studios yesterday, they stated my Groupon for $***** was refunded. I had no idea Groupon did this. When I checked my credit card statements, I was still charged and NEVER refunded by my credit card. After attempting to contact Groupon and talked to multiple agents thru "live chat" (there is zero option to physically speak to anyone over the phone about it), they stated the $***** was never charged on their end. Even before this, on December 5, when I purchased the Groupon, I live texted an agent to explain the situation that I cancelled the first one Groupon and wished to use the $1046 Groupon. The individual stated, "yes I see you cancelled one, and your second order is in process." So, I thought all was well. Yesterday, when I went to redeem my Groupon, it stated refunded, although it was never refunded in my account. They auto-refunded it, which I never asked for. I have all my bank statements and live text chats threads for proof. Also, Groupon never ever gets back to their customers. Every time I talked to several "live agent" thru text chat they stated the $ ***** was refunded and when I asked for them to check alternative methods, like a glitch in their system, or talk to their accounting, they said to contact my bank. Not only terrible customer service, but they are not there for their customers. They "autorefunded" the $1046 without my knowledge on the Groupon site, but it was never refunded in my account. As I said, I have all the statements and messages for proof.

  Business Response

  Date: 02/17/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Regarding your order for Revive Studios #**********, $1,046.40 - I have verified that no charges were processed due to a general Paypal decline. Any charges shown on your Paypal statement should disappear within 35 business days. If you still cannot locate your money, I recommend contacting claims department directly for further assistance.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *DATE OF ORDER: 1-9-2023 *DELIVERED DATE: 1-15-2023 *Order#:1562232855 Carrier: ***MI *** Mail Innovations Expedited # ************************** ITEM: $23.52 DIRECT DEALS OLAFUS WiFi Smart LED Strip Lights with 44 Mode Remote ********************************************************************************************************************************ALTHOUGH THE TRACKING INFORMATION SAY IT WAS DELIVERED AT MY HOME (A CONDO) I NEVER RECEIVED IT. I HAVE WRITTEN TO THEM 4 OR 5 TIMES TELLING THEM THAT I NEVER RECEIVED IT. THIS WAS THE FINAL EMAIL FROM THEM BELOW: IN ALL MY 60 YEARS ON EARTH, I HAVE NEVER REC'D THIS TYPE OF CUSTOMER SERVICE, CAN YOU HELP ME!!? I ASKED FOR A REFUND OR A REPLACEMENT 4XS ALREADY. WE'RE TALKING A LOT OF MONEY. PLEASE SEE THEIR REPLY B?E?L?O?W?******************** (Groupon)Feb 2, 2023, 11:59 PM GMT+5:30 Hello *****,Thanks for reaching back to us!We would love to help you but unfortunately, we are not able to help in this matter. As per the tracking information, the order has been delivered to the shipping address provided.Have a good day!Thank you.

  Business Response

  Date: 02/17/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vacation package via Groupon on 12/25/2022 for a total of $4346.00. When trying to book flights, the confirmation codes did not work. I reached out via email because this business does not provide a customer call number and was not answered until a week later when the code had already expired. I attempted to get a refund which the company claims they did on 1.8.2023 but never actually had the money returned to my account. I reached out again, they suggested I dispute with my bank after 10 business days which I did. My dispute ended up being 'valid' for the initial charge which was not the intention, it was for the refund. I opened the dispute again with my bank, reached out multiple times to groupon only to be met with ignorance. I have asked multiple times for a number to escalate my grievance further and have been denied with continued claims that they had already refunded me. This company has stolen $4346 from me without remorse and has done it to countless others as well. They deserve to be taken down as legitimate business for their failings to actually provide their customers with the aforementioned services.

  Business Response

  Date: 02/17/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 02/09/2023. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for some towels from Groupon. I used my Apple ID payment - my information is correct with apple. Somehow when I placed my order, my old address popped into the order. I had already submitted the order and tried to cancel. There was a system error and the order would not cancel and i immediately contacted customer support. It took them 3 days to get back to me to simply state the towels already shipped and to call Federal Express. I did and Federal Express asked for the shipper to contact them for a pickup. I just heard back from the company and they are unwilling to replace the towels and offered $10 in Groupon bucks for an order well over $60. Now Im out my money and I dont get the product.

  Business Response

  Date: 02/17/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly. To do so: 
  
  1. Head to www.groupon.com/support and sign in to your account.
  2. Select your order.
  3. Under your order details, use the search bar to search for your issue.
  4. Of the help articles that appear, select the one that best matches your issue.
  5. Beneath the article, select the link that says "Still need help?"
  6. You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.
  7. Submit the email and the merchant will follow up with you within 72 hours.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flights to our destination were cancelled on the day of departure due to weather conditions. We got our new flights booked for two days later. I've contacted Groupon customer service to see if our hotel reservations would be forfeited if we didn't arrive on our original date. They said to contact the hotel directly (Gran Oasis Palms ******), which we did. The hotel said to contact the ************* in charge of the reservation ****************************** which I did. The travel agency stated that Groupon would need to reach out to them to resolve the issue. I contacted customer once again via Chat and they stated they would "escalate this to the Resolutions Team to further look into this issue and provide a resolution, It may be up to 7 days to provide an update."I asked if I could have the contact info for the resolutions team, or, if I could forward the contact info to the travel agency coordinator, as our flights were booked two days later. There has been no response from the customer service agent. After multiple attempts to re-engage the conversation, I stopped waiting.

  Business Response

  Date: 02/09/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of headphones and was sent an empty box. I when I tried reported the issue with a police report they still didnt do anything about it.

  Business Response

  Date: 02/09/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any inconvenience you may have experienced. We really appreciate your feedback.
  
  We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.
  
  If you close the dispute we will be happy to provide further assistance. We will be checking the situation on our end as well.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased several hundred dollars of groupons and they have restricted my account and now I can't have access to it, they won't tell me what is going on or let me access my groupons. They say the same thing over and over again. They have hired people who don't understand English as usual. I want my money back or access to my groupons.

  Business Response

  Date: 02/07/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. In the conversation #********, your issue was escalated. Our Specialty Team reactivated your account. It is ready to use.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 26, 2022 ***************** ordered house cleaning services of $180. Miriman Cleaners did not show for their appointment Thursday, November 17, 2022. ******* confirmed the 11-17-22 cleaning date 10-31-22 twice by email and 11-1-22. We contacted ******* after the "No Show" 11-17-22 several times and no response. 5 other victims (at least) online after 11-17-22 didn't receive service and expressed angry at Groupon for continuing to advertise Miriman Cleaners.Summary: ***************** paid Groupon $180 for cleaning services.Groupon paid Miriman Cleaners 11-2-22 (called voucher redeemed).******* did not show for the 11-17-22 appointment and didnt answer calls and emails.Groupon email 12-8-22 Upon reaching out to the Merchant, there is no update from them and hence we have unredeemed the voucher. Refund should be offered.No refund to ***************** from Groupon.

  Business Response

  Date: 02/07/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a some vouchers that expired before I could use them, I had the Groupon credits but then they were removed, they should be refunded

  Business Response

  Date: 02/07/2023

  Hello Czarina ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding purchase #**********and #**********  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support