Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,811 total complaints in the last 3 years.
1,301 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon voucher which I was not able to use within the time frame provided as I was out of town a lot and the merchant did not have availability at the times which I was in town and tried redeeming it. When something like this happens, as I have experienced many times before, I am able to initiate a trade in to receive the money amount paid for the expired voucher as a credit to use towards a new voucher. This is standard procedure. However, with this voucher, Groupon is not allowing the trade in despite the fact that there are no stipulations as such in the fine print.
Business Response
Date: 09/08/2023
Hello Bella,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon before it expires.

Unfortunately, from your complaint, I'm unable to find the exact order you are referring to. Can you please either help me with the order number or the exact deal name?

With this information, I will be able to look into the issue further.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/12/2023

Complaint: 20533908

I responded to the email I received through Groupon.com however I don't have conformation that it was received so I am inserting it here as well.
Hello Deepa.
The voucher that I am having an issue with is for the couples massage at the ****************** which expired on June 30, 2023. I'm sorry I don't have the exact order number.
The was never a time for me to schedule to use it that worked with our schedule and with the spa. They did not have availability that worked for us. I have never had an issue before of losing the voucher - I have always had the trade in option if I wasn't able to use it before it expired. However, after this voucher expired, I tried to trade in and the option isn't there, but after reading the fine print multiple times, It doesn't say anywhere that the voucher is not trade in ineligible. I never would have purchased this if I didn't have the flexibility to trade in as I am at the mercy of the merchant and if they don't have availability, I should not be held liable.
I tried addressing this matter multiple times with customer service at ********************** asking to be connected with a supervisor but was refused.
All I am asking for is a trade in as using it before it expired was beyond my control.
I appreciate your help in this matter.

All the best
Bella

Sincerely,

*******************************
Business Response
Date: 09/20/2023
Hello Bella,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to availability issue.

In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception due to availiablity issue.

Here is the refund policy's link for your reference: ****************************************************************

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if there is anything else I can help you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have several Groupon complaints about purchases made that were not refunded. Please contact me to refund, thanks.
Business Response
Date: 09/08/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the issues with your Groupon purchases.

From your complaint, I'm uanble to locate the exact Groupon order you are referring to and also the exact reason for the refund request. Can you please help me with the below details to look into the refund request?

1. The order number OR the exact deal name

2. Exact reason for the refund request for each order seperately.

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/11/2023

Complaint: 20531850

I am rejecting this response because:
Please contact me via email about this, thank you.

Sincerely,

*************************
Business Response
Date: 09/18/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble. I guess you haven't got my previous response that was sent to your email address ***********************************.

I requested few details in my earlier response that are needed to look into your issue via email. I once again include the same information here:

From your complaint, I'm unable to locate the exact Groupon order you are referring to and also the exact reason for the refund request. Can you please help me with the details below to look into the refund request?

1. The order number OR the exact deal name

2. Exact reason for the refund request for each order separately.

Only with this information, I will be able to look into the issue further.

Please check your email under the address *********************************** and reply to the email with the requested details.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 vouchers for ziplining in ********** ******** and vouchers for a 7D attraction. I live in *********************. I had to cancel my vacation to **********. I have requested a refund more than once and was told that there was a 3 day no refund policy with the merchant. I pointed out that it states no where on the voucher that information. It states void after making reserverations. Which I did not do. That then changed when i pointed out it wasn't stated on the voucher there was a day refund policy now that is was their refund policy. I then pointed out that it states LOCAL DEALS. I am not local since I live in the ******* not ********. Now Local means spa, dining and activities. Their refund policy has changed every time I have pointed out to them it is not printed anywhere. I just wanted a refund of the $374 that I can't use since I don't live in ********. Even my Hotel canceled my reservations without all this trouble.
Business Response
Date: 09/08/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your trip cancellation and also about the Groupon that you purchased for the vacation.

Unfortunately, I'm uanble to locate your Groupon account under the email address ***************************************. In this case, can you please help me with little more information to find your order and look into the issue.

Ive requested more specific details in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/11/2023

Complaint: 20531137

I am rejecting this response because: they are trying to give me a credit to use their company again. I don't want to use a company that is known for stealing their customers money and forcing credits when they are the ones that are not posting their refund policy. Their refund policy is posted under managing accounts and orders. So you have to place an order to find out about their refund policy. They have numerous complaints on stealing money.

Sincerely,

****************************************
Business Response
Date: 09/18/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase. I understand that you are not happy with my previous response.

As per the deal restriction, we are unable to process the refund for this Groupon. However, I've made an exception and offered you the Groupon Bucks for the full purchase price.

If there is an option to refund the Groupon to the original form of payment, I would have definetly opted for that and resolved the issue for you.

The Groupon Bucks issued as a refund will never expire and can be used for all the future Groupon purchases. Please let me know how you like to proceed?

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/19/2023

Complaint: 20531137

I am rejecting this response because: I do not want Groupon Bucks. I do not want to use your company again, who would after all these issues with a purchase? This was not even 30 days from the purchase date that I requested a refund. Your refund policy is not posted anywhere on the vouchers or the actual site when making a purchase.NOBODY is aware that you keep their money if the voucher is not useable. I refuse to use your services again it is a complete and total scam because there is NO reason it cant be refunded to my paypal account.

Sincerely,

****************************************
Initial Complaint
Date:08/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon back in June, in which was set to expire in January ****. It was for Laser Hair removal services at a Josephine's **** It cost $68.00. In the fine print of the ad it stated the hours of operation for the spa and that i would have to call to schedule an appointment in advance. I got around to calling this month, August, to schedule. I was told that this spa only offers appointments for laser hair removal on Mondays. No where in Groupon's ad did it indicate this. I am not available on Mondays therefore i can not use this Groupon. I attempted to contact Groupon for a refund, the original ad of course was already taken down. And Groupon replied stating that the time has elapsed for them to provide me with a refund. But my voucher is still good until January? This does not make sense and i need help resolving this issue as i feel i was given false information for this purchase.
Business Response
Date: 09/08/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are uanble to redeem the Groupon at your preferred time.

I checked and see that this Groupon was canceled and refunded to your PayPal account on 08/31/2023.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Groupon was listed for 40$ including a 100$ gift certificate for local restaurants as well as two movie tickets to participating movie theaters. not only was the gift certificate, not valid at any restaurants listed every phone number listed for the restaurants was incorrect or invalid. after calling the phone number for the restaurant.com and getting no customer service representative available over a period of 48 hours are reached out to Groupon via email, and can provide the thread entirely .After reaching out to customer service, there has been no resolution only excuses apologies in refusal to return the refunded money without a long drawn out process of me contacting the merchant, which has already been done as a five days ago. I have tried to request specifically what I want to be done regarding this to no avail. *** been asked four times if I want a refund to which I have identified that I do to which no resolution has been given even after showing definite proof that this is not only a scam, but I am not the only person that has realized this after purchasing and getting no help to get our money back.
Business Response
Date: 09/07/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Unfortunately, I'm unable to locate your order that you're referring to under the email address ***********************.

In this case, can you please help me with little more info to look into the isuse for you.

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 17th 2023 I filed for a refund for a $96 purchase made in September. The purchase was Mermaid Seaweed Wrap.In December 2022 I closed my bank accounts and stopped being a member of ***** *********** I changed my banking to ************ a completely different bank establishment. My ***** Fargo account was linked to my Groupon account. When I filed for a refund, it was sent to my ***** Fargo account that no longer existed. ***** fargo claims they rerouted it back to groupon, and have no record of it at all, since my bank account no longer exists with *************************** claims that the refund has been processed and will not give me my money back unless I provide proof that it was rerouted back to them. ***** fargo does not have proof or record or the transaction, because i have no active accounts with them. They say it automatically gets sent back.Groupon is not understanding what I'm trying to explain to them.My old bank account with ***** Fargo is in no way affiliated with my new *********** account.I really need my $96 back from Groupon.
Business Response
Date: 09/07/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this refund due to Bank account closure.

I completely udnerstand your concern and given the circumstances, I want to make sure youre taken care of this.

If you prefer, I can process the full refund back to Groupon Bucks OR I can help you with the refund back to your active bank account.

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/19/2023

Complaint: 20528583

I am rejecting this response because:
Hi my issue has not been resolved.

Groupon responded to my complaint and requested my bank information on September 7th.
I gave them my bank information. They followed up again to let me know they recieved it.

I still have not gotten the refund and I have not gotten a response from them since then.
Sincerely,

***************************
Business Response
Date: 09/25/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the delay in resolving your issue.

I have passed the information to our Payments team and they are working on it. We kindly request you to allow them some time to look into the issue and resolve it for you.

Please let me know if there is anything else I can help you with in the meantime.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/06/2023

Complaint: ********

I am rejecting this response because:
Hello this is in regards to my complaint #********.

Alot of time has passed and my refund issue still has not beeen resolved nor has there been a follow ** in the past 8 days.

Attached is email from Sept 25th and then they followed up on 28th.
Sincerely,

***************************
Business Response
Date: 10/12/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your patience.

We got an update from our Internal Team stating that your refund was successfully processed as a wire transfer to your Bank account you've provided.

Ive provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon that never showed up in my Groupon App or in my Email all I have is a copy from my bank of the money taken from my account, date taken, who toke it, phone number of Groupon merchant. I have made several attempts to contact merchant with no response to email or unproductive chat and several attempts to call.. at this point Groupon has stolen my moneyThey keep asking for a coupon number when they have not given me one. The coupon never showed up. It has been a month of waiting. I had to pay extra money for my oil change. *** never had this problem with them before. I would warn buyers to no not use Groupon because they have no customer service and could careless about the money you are spending with them.
Business Response
Date: 09/07/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to access your voucher to redeem.

I checked and see that you made a typo in the email address provided at check-out and the Groupon was processed under an incorrect email address.

The new Groupon is under *******************. You made a typo in the numbers and entered as 6457 instead of 6447.

In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window. However, in your case, we have made an exception.

Here is the refund policy's link for your reference: ****************************************************************

If you prfer to redeem your Groupon, I can send you the *** of your voucher. If not, I can process the refund as an exception since this was a typo error from your end.

Please let me know how you like to proceed?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/27/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for P&G Massage. The merchant marked the Groupon as redeemed before I even used it. It took a few attempts to contact them before they admitted to accidentally doing that and working to schedule the massage. Then had issues confirming a massage appointment. When I got frustrated and tired of trying to get the service I paid for I contacted Groupon. My ability to write a review looks like its been disabled. The customer service from them has been ridiculously bad. Its all through email and a new person response each time. I cant get anywhere. I requested a refund or even a credit to use somewhere else. Im getting the runaround and about to give up so I wanted to report this and try to get some help. Ive included screenshots of all my emails with Groupon and some examples of the repeated responses Ive received. I also sent screen shots of the text exchanges with the merchant (that I already submitted to Groupon a few times).
Customer Answer
Date: 08/29/2023
Good evening,

I wanted to inform that today Groupon issued a refund/credit for my purchase and I am satisfied with that resolution.

*************************

Sent from my iPhone
Initial Complaint
Date:08/27/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can not access to my account after I purchased RedSox tickets by using Groupon Bucks. I have previously purchased products from Groupon, and I canceled the transaction. Groupon gave me Groupon Bucks instead of refund, which is like a store credit and worth more than $300., On 8/17, I used Groupon Bucks to buy Red Sox tickets for 8/28, and I cant access to my account since then. I tried to contact customer service by email and via ******** messenger services since 8/18, but nothing has been done. The customer service phone number listed on ******************** seems to be inactive.
Initial Complaint
Date:08/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon 8/23 and the merchant said my vehicle didnt qualify and to request a refund. I requested a refund with Groupon explaining the situation and they said no refund, even though it says refund if the merchant states you dont qualify
Business Response
Date: 09/07/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase and refund.

I checked and see that we've already processed the refund for this Groupon as Groupon Bucks on 08/22/2023.

We regret to inform you that a dispute has already been raised with the bank, and we are not able to handle the resolution regarding the refund to the original form of payment. We kindly ask that you contact the bank directly to further investigate and settle this issue.

We apologize for not being able to be of more assistance in this matter. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/11/2023

Complaint: 20527201

I am rejecting this response because:
Im am due a refund in the form of original payment not a credit to a Groupon account that is closed
Sincerely,

***************************************
Business Response
Date: 09/18/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this refund and understand that you are not happy with my previous resolution.

As I informed you earlier, there is an active dispute pending with PayPal for this order. In this case, we are unable to resolve this issue from our end,

I request you to contact PayPal for a resolution OR you can cancel the dispute with PayPal and reach us again.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.