Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14, I purchased a white vanity set for a Xmas gift for my daughter off Groupon. I received an order confirmation to my email. I tried to log into my Groupon account Im getting an error message that my account doesnt exist? Please unlock my account and ship my order. There was no reason to lock my account.

  Business Response

  Date: 11/27/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review it and respond back to me directly. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not logged into my Groupon account for 6 months, and on 11/12/23 I received an email notifcation about two groupons that were purchased. I immediately login to my Groupon account and checked my bank transactions, and saw the two purchases. These were not authorized and no one else has access to my Groupon account or credit card information. I immediately reached out to Groupon customer service and they said that, "after investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner. Before I can unredeem your Groupon, I just need to confirm with the merchant that it hasn't been used. As soon as they confirm, I'll go ahead and unredeem it."I shared with them that, "I did not buy the two groupons, and I definitely did not go in and redeem either of them. Someone hacked into my account and purchased them. I've changed my password and I've let my credit card company know."They responded, "Since you've disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution."Groupon should be responsible for canceling the unauthorized purchase that was made and then redeemed through my account. I'm reporting it over to them for a reason, because there is active fraud happening on their website. Someone is able to access my payment information stored here, and it's extremely concerning.

  Business Response

  Date: 11/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  Our Account Specialist team conducted a thorough investigation into your concern to ensure we address this matter with utmost diligence.
   
  After a meticulous review, we did not identify any indications of a compromised account. Our security measures are designed to safeguard your information, and we continuously monitor for any irregular activities. However, I understand the importance of resolving this issue to your satisfaction.
   
  Given that the charges have been disputed, I recommend contacting your bank or card issuer at your earliest convenience. They possess the necessary tools and expertise to further investigate and facilitate a resolution regarding the transactions.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon with a Groupon number: VS-TRC1-WF4R-P9TP-N493 on November 8, 2023 I set an an appointment accordingly On the day of my appointment November 14, 2023 I drove two hours to the ACCORDING TO *******************. I sat on the chair and she checked my hair. She said that she CANNOT perform the services that were indicated on the Groupon that I PURCHASED due to the status of my hair. She asked when the last time I had my hair done and I said 2.5 weeks ago which the roots have already started showing. She immediately REFUSED to give this service to me but instead she offered me a different service that I HAVE TO PAY OUTSIDE OF THE GROUPON which is (Mask, treatment, etc.) I mentioned to her that I drove two hours to get my a PARTIAL HIGHLIGHT, TONER and BLOW DRY. She said SHE CANNOT render these services because she is not capable of doing so. At this point, I am completely done as I drove all the to her salon and wasn't expecting to get NO SERVICE that's indicated on my Groupon. So I left because I was refused service and prefer not to be EXTORTED with other service that she was suggesting.I reached out to Groupon and reached the Live Chat voicing out my concern. Groupon DOES NOT have any customer service representative that are reachable. At this point, I AM OUT $86.49 plus NO SERVICE WAS RENDERED. They're customer service STOPPED responding which I must say VERY UNPROFESSIONAL and BEYOND UNRELIABLE by the way. Due to REFUSAL OF SERVICE by an incompetent stylist. I would like to get my MONEY BACK to the original form of payment because I WILL NOT BE SCHEDULING nor will I use Groupon ever in my entire life. The amount of gas that was spent driving two hours just to be refused of service is beyond unacceptable. I went to a *************** on the same day and that specific salon DID THE RIGHT SERVICE TO my hair. Therefore the reason this stylist refused service is because she is INCOMPETENT.I want my money refunded back TODAY.

  Business Response

  Date: 11/27/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 11/18/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a voucher purchased on 11/1/2023 that was bought by someone else who had access to my account. *********************************************. I am trying to get a credit for it to use on another Groupon. **************** has not been helpful and refuse to help me

  Business Response

  Date: 11/23/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for hotel using Groupon. They did not show or mention a charge associated with getting this coupon. Ive contacted them the best I can its all done online. They keep sending me to this website where I have to give them a credit card and pay for just answer. When I try to use the service, I got a notification from my credit card asking if this was a valid or a fraudulent charge which isnt very comfortably. Im not able to deal with these people directly or get any resolution to this problem. *** contacted my credit card company and since they said this with a coupon they cant dispute the charge, very frustrating with all of this. I feel Groupon deceive me by not showing me there was a charge associated with using this and excuse my ignorance, but I do not do the web. I get online that often to know all these details. I would just like to get off the mailing list theres not a place where I can unsubscribe. Id like to get out of this group. And never deal with them again.

  Business Response

  Date: 11/22/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Also, I've unsubscribed this email address, so you'll stop receiving Groupon promotional emails within 72 hours.
   
  Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may also receive an email if we update our privacy statement or our terms of service.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid roughly $22.00. This was the email i sent them:No, when I purchased it did not ask me to pick a day.After I bought it it said a countdown that is starts in 7 days but that was after I bought it it says no where on Groupon before purchasing what the dates are. Theres no link to ur website. It is misleading it says thru Jan 1st. If its thru until something it implies that its NOW thru Jan 1st. Or else they would have specified a start date.I was from out of town visiting the ****** area by airplane. I had a rental car and decided to buy the tickets I checked Groupon they advertise drive thru light show thru January first. So to my understanding is was now u til Jan 1. I understand if they closed in weekend but they hadnt opened at all the open mid November and only after I purchased the tickets it gave me the dates, that should have been clear before I bought them. Now I am home in ******************* and will not be able to use them. I immediately emailed them and they said only if I bought trip protection could I get a refund. I told them it wasnt a need to buy it. Protection should protect a customer from unforeseen circumstances, not misleading advertisements. If I had known the date wasnt u til a week from now I would not have purchased the ticket because I know I wouldnt be there at that time. The website is misleading. They did not clearly specify when they start or say they werent open yet. They were selling tickets a week before they were open. I would like a full refund plus a few extra dollars for the inconvenience of having less available cash to spend on my trip. Redemption Code GPMOAFTKCCYX Groupon VS-4VZ2-TV47-55PP-PFRH Original Price $42.54 Groupon Price $26.95 Amount Paid $26.95 Expires January 1, ****

  Business Response

  Date: 11/27/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Also to make up for the trouble, I've gone ahead and issued $10 in Groupon Bucks to your account. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I would like Groupon to show the dates on the same page as the ticket so the customer knows the dates before purchasing. 
  thank you 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Groupon to purchase a microneedling package for $164 back in July 2023. We never received the redeemable voucher needed to use services. We contacted Groupon to find out what happened. They told us initially the transaction failed and was not processed. However Groupon was still taking payments from our Klarna account. When we contacted them in regards to this we were told it went through and the voucher had been sent to our email ************************** We explained we NEVER received it. At first they tried to blame our ****** account saying the problem was on their end. After speaking with ****** and reviewing our account we can clearly see the transaction went through fine and the issue is on their end. Come to find out they sent the voucher to the wrong email. When we tried to correct it and have them resend it they refused and said they can only do a credit to our Groupon account. It's now November 2023 and we have yet to see our Groupon credit. They argue they sent the refund via email as well, but we NEVER received it. If a refund was emailed it was emailed to the wrong address and they refuse to do what they need to do to correct it. All we want is the $164 worth of services we paid for.

  Business Response

  Date: 11/23/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review and respond back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the hotel reservation from Groupon on October 27th, it stated that I could get a full refund up to one day prior to arrival. So I purchased. My credit card company reached out stating that my card was declined because they had concerns it was fraudulent. So I booked a second reservation. When I went to go cancel. There was no way to cancel except to get Groupon Bucks. But I wanted my card refunded as this was fully refundable. Groupon has no way to reach them Via email nor phone. The only option is live chat. Every time I start a live chat, the person, or bot, stops responding or never responds in the first place. So they are holding my money hostage and there is no way to reach them. Its criminal. I have spent hours trying to get this resolved. I have reached out to my credit card company but there is no guarantee there. Inwant BOTH reservations cancelled but there is no way to reach them.

  Business Response

  Date: 11/21/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ************************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20865294
  
  I am rejecting this response because my financial institution rejected the dispute. I have emails from Groupon stating that they will refund BOTH reservations yet they only refunded one. 

  
  Sincerely,
  
  ***************

  Business Response

  Date: 11/27/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 11/26/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved by the vendor.  Thank you so much for your help in getting this matter resolved.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, November 11, 2023, I paid Groupon $25 for a 2-for-1 laser tag deal at a local business, *************. I did not have the app on my phone, so I attempted to access the voucher via the email Groupon sent. The Groupon website would not pull up the code - I kept getting an error message (see attachment). This was not a case of buyer's remorse or me not going to the location. I was holding up the line at ************* attempting to get the website to work on my phone - it would not, no matter how many times I signed out of my email on my phone and reopened. THIS WAS GROUPON'S ISSUE. I had no choice except to pay the regular price for another laser tag pass at the desk so my son could participate with his friends. I contacted Groupon customer service the next morning, presented the facts (with the screenshot), and was denied my requested refund because this deal was "Final Sale after purchase." While I understand the meaning of this, the reason the voucher was not used is because Groupon's website did not work. It is bad business for Groupon to hide behind a bad policy when the error or issue was caused by Groupon. There was nothing I could do to access the product I bought FROM Groupon. As a result, I am out $25 and I am seeking a full refund from Groupon for the product I was not able to use because of their own faulty website.

  Business Response

  Date: 11/21/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Two Laser Vein Treatments for ******. However, when I tried to book an appointment, the facility informed me that I am not a candidate for this treatment because I am on Blood thinners. I emailed Groupon asking for my refund but never heard from them. When I never heard back from Groupon, I then reach out to customer service via Live Chat. The customer service person refused to give me a refund because by that time the Groupon had expired. Then I was given a credit with 24 hours to use to purchase another deal. That credit never came available to allow me to use it. I have tried to contact **************** again, but they refuse to give me a refund or to make the money available in the way of a credit.

  Business Response

  Date: 11/21/2023

  Hello Alena,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support