Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,821 total complaints in the last 3 years.
1,304 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #****-144925-140224 Amount I paid: $45.60 I purchased a Groupon on 1/21/23 good for one oil change at a local gas station. I went to the business to redeem before it expired on a weekend and was told I couldnt use the Groupon because the owner wasnt there to process it, I looked at the fine print and there wasnt any restrictions about day of the week, but I really needed the oil change that day so I purchased at full price and decided to ask Groupon for a credit back. I was told by Groupon they wouldnt refund but I could use the amount I paid at the business for the next time. I was fine with this and the Groupon expired 5/21/23, I wasnt anywhere close to needing another oil change that soon, so I went in the next time I needed an oil change on 8/25/23 on a Friday at 12pm expecting to pay the full amount with $45.60 off as the amount I already paid. The person behind the counter refused because it was expired. I explained that Groupon told me I could use the amount I paid. The employee called the owner who again was not there and they also refused to take the amount off from the voucher claiming they wont get paid for it from Groupon. I then went back to Groupons customer service which is only email, no phone number or even the same representative, and I keep getting the run around. All Im asking them for is either a credit for another Groupon or a refund and they keep ignoring my requests. My car needs the oil change badly at this point and Im frustrated because $45 is a lot for them to keep for no service and I cant afford to fork out the full price somewhere else right now.
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I can see that you were provided with Groupon Bucks for the purchase and you have used the same to make a new purchase as well.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction August 10th 2023 ******** dollars was paid to Groupon Inc.Order #******* Purchase were (4) - 4 day pass and they were used only 3 days, Two weeks before the passes were expired I contacted Groupon via text message to get information about a refund for the unused days and they were willing to make the refund,(Chat conversation, screenshot will be attached) *********************************, the agent Groupon are requiring GoCity to issue an approval letter, but this letter will never come so long as Groupon themselves do not request it. Irrationally, Groupon are not willing to make this request as a byproduct of their policies. In this system of back-and-forth conversations, I'm receiving the short end of the stick. I requested to talk with their supervisor and he was able to escalate this case (*********) I've been consistently referred to different agents from both Gocity and Groupon. It is impossible to carry a steady, ongoing conversation with any of their associates because they simply aren't the same people. It has been more than 3 weeks since the first conversation and I have not received nothing else but pointless apologies for the inconveniences.The last interaction with both parties was yesterday September the 8th. 2023. I copied ********************************** and ****************** to confront them this last company replied again with same history to contact Groupon and additionally they mentioned the passes would only been refundable within the expiration dates (15 days) and as a result of their slow communication as today this passes are expired and unusable. Groupon simply did not respond the last email.Other supporting documents such as email conversations contains personally identifiable info. Fell free to contact for further documentation
Business Response
Date: 09/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

To make things right, I've issued a partial refund of $284.05 back to the same PayPal account that you used to make the purchase.

You will receive an email from PayPal confirming the refund and if you login to your PayPal account, you will be able to see the refund as well.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Order # ********** on May 13, 2023. I received an email on Sunday, September 3, 2023 1:59 PM that my Groupon is to expire in 8 days. Also stated "Cant make it by then? No worries. Just trade it in for another Groupon to use later." I contacted Groupon customer service for this request and received the following response.******** ***************************** (Groupon)Sep 7, 2023, 4:33?AM GMT+5:30 Hi ****** ***** you for contacting Groupon Customer Support. I apologize for the inconvenience you've experienced. In light of the circumstances, I can offer the following options here. Option 1: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use it to place a new order for you now. If the deal is eligible for promotions, I can place the order at an exclusive discount. Option 2: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire. Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution a few days to post the credit to your statement. Which of those options would you prefer? Regards, ******** Groupon Customer Support I responded with a response for option #2 to trade in for Groupon Bucks and have since received responses directing me to the refund policy and an offer for $10 in Groupon ***************** is unwilling to follow through with stated resolution and promises made via email.The emails I have received are attached.
Business Response
Date: 09/23/2023
Hello Angel,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made a purchase with Groupon for a **** Club Deal and it did not seem the payment went thru so I attempted a second time but found out it did go thru the first and second time. So I paid twice for the same voucher. I requested to cancel one of the vouchers and ended up with a credit. I thought to myself I could request a refund or maybe Ill need the credit when later thinking that a credit of my own money shouldnt expire nor was there any indication of expiration of my own money. I tried seeing what Groupon deals were available as I always do just in case and saw my $20 credit was gone, I reached out to Groupon to find out what happened and was told my credit expires within 60 days. We had communication back and forth about this credit and ultimately are at a stand still on getting my $20 back. Why keep my money when I had not even used it and it was sitting in my Groupon account for 60 days. Why not return my money if has not been promised to a deal purchased.
Business Response
Date: 09/23/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Complaint: 20573627

I am rejecting this response because: I would just prefer a refund not Groupon Bucks.

Sincerely,

*******************************
Business Response
Date: 09/29/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have used my name to make money and take money from people when this business had been closed for over 5 years and Ive begged them to remove it
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

We have a dedicated page at ********************************************************** to report concerns of this nature. I will kindly urge you to make use of the same. Once you've done that our team will review the request.

You can also reach out to our merchant support line at ************, Mon-Fri ***** - ***** CST

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/23/2023 I purchased two Groupon's for BOTOX at Laser Loft. One Groupon was for 20 units of Botox and the other was for 40 units of Botox. The way that it was advertised was that you could only purchase 1 Groupon of 20 units of Botox and 1 Groupon of 40 units of Botox per person not that you could only purchase 1 Groupon of any amount of Botox per person. Groupon let me check out purchasing both amounts. I did not learn that Laser Loft would only honor 1 Groupon and not both. When I went to fill out the client forms this evening for Laser Loft I got to a page that requested that I agree to pay a gratuity for the full amount of Botox and not the amount I paid on Groupon. The need to pay a gratuity was not included in the advertisement for Laser Loft on Groupon nor was it included in the fine print. I contacted Groupon this evening and they would only speak with me in a chat and said it was past the 3 day cancelation period and that they can't do a refund and that it says Limit 1 per person and they have 20 units and 40 units listed a separate deals. So, when clicking on the first deal the limit 1 per person was taken as I can only get 1 Groupon deal for 20 units and only 1 Groupon deal for 40 units. I explained that nothing was included in the advertisement explaining that I was going to need to pay additional money in the form of gratuity and that it would need to be on the full amount not the Groupon amount. I explained that if that had been included in the advertisement I would have never ever purchased the Groupon for Laser Loft.
Customer Answer
Date: 09/13/2023
Hello,

I received an email from Groupon. They said something about refunding $400 in Groupon bucks. After, the way I was treated prior to making complaint with better business I will never ever use Groupon again. I mean this. They neglected to included important information in the add regarding having to pay gratuity at the place and clear language around what limit 1 per person means as the way it was written indicated limit of 1 20 units Botox and limit 1 40 units per person. When I stated I wanted refund I would like refund to my form of original payment not Groupon bucks. Again, after the experience I had I can morally never ever support or give my buisness to them. There is absolutely nothing else on Groupon that I will or would ever use $400 on. Thank you.
Business Response
Date: 09/26/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window back to the original form of payment. However, in your case, we have made an exception.

Here is the refund policy's link for your reference: ***************************************************************************;

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 30, 2023 Purchased a groupon for Precision Door Tune up and I paid $59.25. I called to make appointment but Precision Door in my area does not participate in Groupon. Since Precision Door cannot come to *** Nuys from92614 zip Groupon should refund my purchase or issue a credit for use at later time. Spoke to Precision Door and got nowhere and emailed groupon which I trusted for many years that when purchased isn't used money is refunded or credited for other merchandise and we don't lose our money. I am 76 years old and a veteran that is being pushed around and not heard. They did not provide service cause I'm more than 25 miles from their office and local precision Door will not honor the groupon. Groupon supposed to pay them when they scan barcode as used. so they need to refund or credit as I understood in the past
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your service.

My apologies for the trouble. I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon offered a deal for dance fitness classes and I purchased it. I called the company to get info and sign up for the classes. I was informed they were not offering the classes anymore and to go back to Groupon for a refund. I contacted Groupon and explained what happened. They asked me a bunch of questions like what they offered who I talked to ame when, and I replied as best I could. I got another message asking more questions about the business and I replied that I didnt know the answers and was told I would get a refund. None was issued and I went through the process again. I was asked the same questions again and then a couple weeks later did it again. 5 times I have asked for a refund and been responded to by asking questions about the business that I do not know. All the while, I get emails weekly about this same deal they are offing for the dance fitness classes that are not available. I was sold a product that I cannot use all I am asking for is a refund!
Business Response
Date: 09/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My daughter was attending a birthday party at Bowlero so I found a deal on Groupon for my husband, son and I to bowl while she attended the party. I purchased a Groupon for 2 hours of bowling and shoes for 4 guests for $38. Right after purchasing, I realized that the Groupon said *** Bowling so I contacted Groupon thinking that I purchased for the wrong location, requested a refund for the error, and right away purchased a Groupon that was titled Bowlero for 2 hours of bowling and shoes for 4 guests but the purchase price was $61. After purchasing the Bowlero Groupon, I was curios to see where the *** locations were. To my surprise, when I clicked on the *** website, I realized that *** is actually Bowlero and the same exact location for *************************************** came up for both *** and Bowlero. I contacted Groupon again and asked that I be refunded for the $61 Groupon because they are charging two separate prices for the same exact service under two different entity names when in fact it is the same business. They refunded me the $38 Groupon and I am demanding a refund for the difference of the $61 and $38. Groupon owes me an additional $23 for the excess amount that I paid for the same exact Groupon that is being promoted under two different entity names. Groupon is refusing to refund me. These are deceptive, unfair business practices where they are using false advertising and deceptive pricing.
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've issued $23.00 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks. This is in addition to the previously issued, $10 which expires on 03/03/2024. The $23.00 that I've issued won't expire.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very dissatisfied with the lack of service I have received from Living Social (owned by Groupon). Their website states that the amount paid for vouchers from Living Social shall be good even if the voucher expires. So if I purchase a $50 off voucher for $24 and the voucher expires, then I can still get $24 worth of services from the vendor by using the voucher. Living Social has also informed me that if the vendor goes out of business prior to the voucher being redeemed, I can get credit for the paid amount in "Deal *ucks" (credit to be used for future voucher purchases). I have used Living Social for years and during the pandemic, many businesses closed down. In addition, some businesses have changed hands and no longer accept the paid amount of vouchers that have expired. I have run into these issues with multiple vendors ( out of business OR not accepting the cash value of expired vouchers). I have written Living Social / Groupon over and over and over. They often dont even respond to my message. One of the responses requested the exact date of the businesses closing and wanted to know what day I went there to redeem the vouchers, as well as other questions that were ridiculous and impossible to answer. LS/Groupon cannot be reached by phone and their email responses are absolutely ridiculous.The vouchers listed below expired and the vendor either went out of business or refused to honor the paid amount. They have all been sent to Living Social / Groupon with no response:Ivory Restaurant item ********* $28.00 **** Restaurant item ********* $59.00 ********** item ********** $22.00 ******************** item ********** $12.00 Texas *ar * Que item *********** $24.00 Texan *ar * Que item ********** $24.00 Sushi Yam ******** (closed) item ********** $***** OC ****************** $ ***** Texas *ar * Que item ********** $16.00 Total $228.50
Business Response
Date: 09/25/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem your vouchers due to merchant issues for certain Living Social deals.

I've processed the refund for the vouchers where the merchant issue was already confirmed from our end and I've requested for more information on the exact reason for the refund request for the remaining vouchers.

Ive provided more specific information about each order in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/28/2023

Complaint: 20569973

I am rejecting this response because: The case is not closed. I already emailed you the reasons for the vendors not accepting the vouchers ( out of business or the business no longer accepts Groupons/Living Social vouchers). Despite this, you continue to ask for the same information that I already provided. This is just one more example of your horrible service. In any case, I have once again sent you an email explaining the reasons why the vendors that you have not credited me for would not take the vouchers. I sent that yesterday. I truly believe that your ineptitude knows no limits. I look forward to your next inane response.

Sincerely,

*********************
Business Response
Date: 10/08/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for helping is with the requested details. I'm sorry that you're uanble to redeem few Groupons due to merchanrt issue.

I've just canceled all the above orders and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if there is anything else I can help you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/10/2023

Complaint: 20569973

I am rejecting this response because:

While your response is professional and seems kind, the reality is that I have been contacting your company over and over about this issue for a very long time and your company's responses have been ridiculous. Your company kept having different people responding to me and the respondants seemingly did not know what I had emailed Groupon the time before. Furthermore, sevreal requests were made by you/your company to provide information that was COMPLETELY UNREASONABLE, like what day did I go to the restaurants and find out that they were closed or if open would not accept the vouchers. As mentioned, these events happened many months ago. To expect me to remember the exact dates is a testament to how unreasonable you and your company are. As an example, do you remember how many times you urinated on Feb 4, 2023? Can you recall what clothes you wore on March 18, 2022?? Those questions are as ridiculous as what you were asking me. You put me through an unreasonable process that did not have to be unreasonable. For this, I request a goodwill gesture of awarding me $50 additional in Deal Bucks. That is the least you can do for what you put me through.

Sincerely,

*********************

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Groupon, Inc. is NOT a BBB Accredited Business.