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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3,809 total complaints in the last 3 years.
    • 1,301 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lashes extension service from Groupon in May 2023 for a $42.50 coupon that will expire on September 12, 2023. I called the vendor in August 2023 to book an appointment, but the vendor said she had an emergency and is now in the hospital and will not be able to do the lashes at all for the foreseeable future. The vendor asked me to contact Groupon to get a refund since she won't be able to provide the services. I contacted Groupon - ticket # *********; Groupon refused to refund the amount and also refused to give me a trade in. I explained to them that the vendor cannot provide the services. Groupon said I had to call them within 3 days of the purchase in May to get a refund. I tried to explain to them that their vendor had an emergency and is no longer providing any services going forward, which is not something that anyone would have foreseen in May, and that the coupon does not expire until September 12. If I cannot receive the services in August or September because of Groupon's vendor, Groupon should be refunding me the amount I paid. By refusing to refund, Groupon scammed me and charged me for something that I will never receive.

      Business Response

      Date: 09/22/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 09/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
       
      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a package of 5 classes to Hustle **************** Factory on March 30, 2023 for $39.20. Order# ********** When attempting to schedule the class the owner apologized and said it should not have shown up as available on Groupon because she is no longer in business. I got a credit for the account but after awhile Groupon added it back to my account as an active voucher. It will expire soon. There is no way to use this voucher and I want my credit back so I can use it on something else and lose my money. I've emailed Groupon multiple times since no phone gets me to a human.

      Business Response

      Date: 09/18/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. 

      I can confirm that your order was refunded to Groupon Bucks on 09/15/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
       
      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

      And you used the same Groupon Bucks to make a new purchase a little while ago today. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon sold me a product that I couldnt use and refuses to give me my money back. The only thing theyre giving me is Groupon bucks which I do not want to do any more business with this company. They told me twice that I was going to get my money back first on the credit card used. Then they wanted my banking information to put it in my checking account. All lies.

      Business Response

      Date: 09/25/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I can confirm that our team processed your refund successfully. Refunds can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/17/23 I purchased a *************************** Groupon for six laser hair removal session on a medium area. The order has been stuck in processing since. The order total was $320.00. I paid with Groupon bucks ($3.24), PayPal ($176.76), Groupon bucks - trade in ($90.00) and received a discount with a code ($50.00). In total I paid $270.00. My first email to Groupon was 5/19/23. I have received multiple responses saying it is still being worked on. Ive sent more emails than I can count. Each time the email is resent by someone else with incorrect information as they do not read previous emails. I would like a refund for this issue as I have asked since the beginning.

      Business Response

      Date: 09/18/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. 

      I've sent a direct email to you from Groupon, please take a moment to review the same and respond to me. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, September 2nd, I purchased a Groupon for a massage. I went, had the massage but it was awful. The lady doing the massage had super long nails that scratched my entire body up. I have scratches all over my body. Also, she kept taking breaks doing the massage. Also, at the end for ***** min, she kept warming up a wet wash cloth and wiping off the massage from my skin. It wasnt a gentle rub in anyway, she was rough. For example, she would do my calf, take a break, heat the washcloth up for 3 min then rub the washcloth on my thigh. She went super slow and I only had about 25 min of a true massage for a 60 min massage. As soon as I left, I messaged Groupon about this and everything that happened. At first, they were willing to refund the entire massage, ** of all the severe problems. (I have had over 100 massages in my lifetime and never experienced this bad of a massage, it was traumatic.) Groupon even asked me if I wanted it back to my debit card or Groupon bucks. But then I got an email from another Groupon associate and they denied the refund and offered to give me $15 Groupon bucks. I spent around $65 on this massage that was awful. I want Groupon to refund my entire purchase, ** they sold me a massage to a place that was not decent at all, to say the least- and then denied to help me.

      Business Response

      Date: 09/20/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      Unfortunately, using your email ************************* I'm uanble to locate your order. In this case, can you please help me with little more information to look into the issue for you.
       
      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased an Irobot Roomba on Groupon, accidentally clicking twice on the same item, with no option to cancel, so I had to receive it and then return the extra one, which I did send back on the following day August 24th via ***** and had to pay $26 for shipping. I did not hear back from them. On the 26th i sent an email checking to see if they received the package. No reponse. Sent another email 28th and they respond by saying, "we show refund issued". But I didn't receive any refund. I asked them to send me a copy showing the refund and they stopped responding. I tried getting in touch again and no response.

      Business Response

      Date: 09/21/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that your refund for the returned item is still not received.
       
      I checked and see that your refund for one of the returned item was processed to the card used on 09/18/2023. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

       Ive provided more specific details about the refund in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/9/23 $69.00 1000-145899-72003 AAA6054B952C VS-W91X-H3TB-YVVH-VJGX I paid $69.00 on Groupon.com for airport parking, it stated it included all airport taxes and fees for airport parking. I also bought this deal several times before and that was the case because I read the fine print. I went to possibly buy the deal again a few weeks after purchase and noticed they changed the deal to $55.00 but you pay taxes and fees at checkout at ********** upon pickup of vehicle. I thought thats fine. I bought the $69.00 deal on 7/9, on 8/22 Groupon sent me a new redemption code that aligned with the updated taxes and fees you had to pay upon checkout at **********. At checkout at ********** they said they couldnt do anything and my Groupon code was the new code and not the old one, my Groupon code came up as a value as $53.97, and I had to pay $11.97 in taxes and fees at **********. Also I paid $69.00 for that deal, why did the code come up as only $53.97? So Groupon changed terms and conditions of the deal after I purchased it. I had to pay $11.97 and with that I paid regular ********** airport parking prices.

      Business Response

      Date: 09/18/2023

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
       
      To help make up for the trouble, I've issued $11.97 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
       
      I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/24/2023

       
      Complaint: 20560099

      I am rejecting this response because:
      I am not going to use your service again, so Groupon bucks are useless to me. I will not use Groupon ever again in the future after not guaranteeing the terms and services I purchased previously, as this may happen again. I want the $11.97 back to my credit card. Groupon did not provide the services I purchased and didnt acknowledge that they even made a mistake.
      Sincerely,

      ***********************

      Business Response

      Date: 09/29/2023

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Thanks for getting back and my apologies. 

      Please know that we mention, "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." in the fine print section of the purchase. 

      We are unable to give a direct refund to the card for any charges directly charged by the merchant. We are only able to give you Groupon Bucks as good will gesture. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I PURCHASED 2 DIFFERENT GROUPONS AS ****S FOR A RELATIVE. 1: 60 MINUTE DELUXE BODY MASSAGE WITH HOT STONE TREATMENT AT *******, **************************************************************** PH: ************ $55.00 EXP. SEPT 10, 2023. THE **** RECEIVER WENT TO THE PHYSICAL LOCATION OF THE ESTABLISHMENT 08/26/2023 DUE TO BEING UNABLE TO REACH THE BUSINESS BY PHONE, AT WHICH POINT SHE DISCOVERED THE BUSINES WAS NO LONGER IN BUSINESS AND THE NEW SPA SAID THEY WOULD NOT HONOR THE GROUPON. UPON CONTACTING GROUPON AND EXPLAINING THE ISSUE, I WAS TOLD THERE IS NOTHING THEY CAN DO BECAUSE THE 3 DAY "COOL DOWN PERIOD" HAS PASSED. I HAVE RECEIVED NO GOODS AND NO REFUND! 2: ORGANIC SEA SALT PEDICURE & REGULAR MANICURE AT ******************* SP AND NAILS ***************************************************************************************************************** PH: ************ $$40.59 EXP. 09/10/2023 THE **** RECEIVER TRIED TO SCHEDULE AN APPOINTMENT 08/26/2023 AND WAS TOLD BY THE ***** OWNER, SHE WAS UNABLE TO ACCOMADATE HER AS SHE ONLY EXCEPTS 1 GROUPON VOUCHER PER DAY AND HAD NO OPENINGS TO ACCOMADATE HER BY 09/10/2023. UPON CONTACTING GROUPON AND EXPLAINING THE ISSUE, I WAS TOLD THERE IS NOTHING THEY CAN DO BECAUSE THE 3 DAY "COOL DOWN PERIOD" HAS PASSED. I HAVE RECEIVED NO GOODS AND NO REFUND!

      Business Response

      Date: 09/21/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that the Gift recipients are unable to redeem the Groupon as planned.
       
      Regarding the Order # **********:

      I checked and see that this Groupon was canceled and refunded to Groupon Bucks on 09/06/2023. You can check your balance any time from your [My Groupons](***************************************************************) page.
       
      Regarding Order # **********:

      The deal redempotion instruction has the info, "Appointment required, call and mention your Groupon." So this Groupon can be redeeme based on the merchant availability.
       
      I understand the Gift Recipient was unable to redeem due to availability issue. Here is the refund policy's link for your reference: ****************************************************************. In this case, this Groupon is not eligible for a refund. 

      Given the circumstances, I want to make sure youre taken care of this.
       
      Ive provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support   
       

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon as advertised Hot Wheels Monster Trucks Live - Glow Party on September 23 at 12:30 PM ************************************************************** delivered to me via Groupon voucher Sun, Sep 24, 2023 at 02:30 PM, T24 - 1 ticket to Hot Wheels Monster Trucks LiveNo glow party access, entirely different day and time. Also they are marked up from the face value even after fees from the venue.

      Business Response

      Date: 09/24/2023

      Hello Alyss,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. 
       
      Regarding your complaint: We reviewed the account under the email address provided but were unable to find the order in question. It looks like you've purchased this order under a different account.
       
      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon from Groupon. The Groupon I purchased clearly states that it is good for two vouchers for restaurants.com plus e movie tickets I have pictures showing that it says you will receive 2 movie tickets and 2 restaurants vouchers Upon redemption of my Groupon I only received one movie ticket and one restaurant voucher per groupon (I actually purchased two of these so in reality I am owed four of each) I have pictures supporting my claims groupon has Been contacted more than ****************************************************************************** saying one agent finally helping me for her to say let me fix this for you and then she never returned to the chat like it was a funny game truly toying with my emotions the amount of people who were rip-off by this are out of this world groupon refuses to fix it and plays word games saying anything from maybe Im redeemed it wrong all the way to completely denying that its suppose to have two codes I would love to send pictures of how they have played games in these chats and have acted stupid like they dont understand I have photos of the Groupons and what the offer was suppose to be groupon is being absurd playing word games when they simply could have refunded me this truly is their mess up and they are stealing from people over and over from overseas and just laughing about it this is unbelievable and had to stop

      Business Response

      Date: 09/18/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. 

      I'm afraid since this is a Final sale purchase, a refund is not possible. But you reach out to Restaurant.com at ************************ or call ************** to make use of the secondary purchase. 
       
      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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