Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally purchased same service twice, tried to get a refund was outside the refund window was not issued refund

  Business Response

  Date: 10/30/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble with the accidental double purchase.
   
  In an effort to make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Thank you BBB!!

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 2 separate orders for bowling at Bowl 360 for a total of 8 people. I called to ensure that they were open due to the holiday and they confirmed that they were. I explained that I was using a Groupon and I was told it was fine. Upon arrival I was refused service because of the holiday they said they were not add any Groupons. I reached out to Groupon and explained what had occurred, they then refused my refund. My Groupon doesnt expire for another 102 days there shouldnt be any reason I should not be able to get reimbursed after wasting my time going to the location and being turned away.

  Business Response

  Date: 10/30/2023

  Hello Jahnae,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for a 1 hour massage with ***************** in ************. However, ***************** is refusing to provide the service (their reasoning is that I do not live in the county, even though NO residency requirement was posted and it is local to where I live). Gropon is refusing to refund my money and only willing to offer me another groupon purchse. However, no other similar deals are availble at that price and I want my money back as I paid for a serice that is being refused

  Business Response

  Date: 10/30/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We have recently been informed by your bank that a dispute has been raised regarding a purchase you made, specifically the Groupon for New Health Centers. We kindly suggest that you contact your bank directly to discuss the resolution of this matter.
   
  We are always here to assist you in redeeming your Groupons. If you encounter any issues with a purchase in the future, please reach out to us first so that we can work to resolve the matter on your behalf.
  Thank you for your understanding.
   
  With care and kindest regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20745413
  
  I am rejecting this response because: they did not issue the refund and instead I had to have my credit card company issue a chargeback. This ghas caused much time and stress on my part. They should not allow this vendor to engage in false advertising (ie, Vitality will only service people in Sussex County but do NOT disclose this anywhere on thier site). I should have been issued a refunbd by groupoon and should not have had to spend so much time and enrgy to get a refund back for a service that the provider refused to provide. Groupon offered me groupon bucks but there were no similar services offered for that price and still they refused to offer a refund. Groupon should not allow false advertising on their site and should hnor  refunds when their vendor engages in false advertising. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/04/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that the redemption location mentioned on the deal page is: ********************** ******************************************************************* In this case, you need to make the reservation by calling ************ and visit the location mentioned above to redeem the Groupon.
   
  In this case, can you please call this number and try redeeming a Groupon at the mentioned location.
  
  Alternatively, if you prefer to explore the refund options, let me know. 
  
  Please let me know how you like to proceed? Looking forward to assistng you further. 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20745413
  
  I am rejecting this response because:
  Groupon refused to refund my money. THey are telling me to go to Vitality to redeem my groupon but Vitality refuses to service people out Sussex County. They do not disclose any residency requirements on their site. Vitality told me to get my refund from Groupon. Groupon is telling me to go to Vitality, who refuse to honor my purchase. Groupon must refund my money as there is NO similarly priced products, so "Groupon bucks" do not work. This is just a scam to get people's money. I do not wish to but an even more expensive product from yet another provider because Groupon refuses to issue a refund. I do not plan to ever buy anything from Groupon again after this scam, so I just want my refund back. Telling me to contact the vendor as they refuse to provide the service. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/15/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for the trouble with this purchase and I understand that you are unhappy with our previous response. 
  
  In general, it is not our policy to refund the Groupon that is outside the cancellation deadline to the original form of payment. Here is the refund policy's link for your reference: ****************************************************************.  
  
  However, in your case, we have made an exception.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. 
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 
  
  

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* was cancelled by Groupon but there is no record of a refund, I am dying of liver cancer and do not want a Groupon Credit. I want a refund

  Business Response

  Date: 10/30/2023

  ********************,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm so sorry to hear about that. Please accept the best of my healing thoughts and I wish you a speedy recovery. 
  
  I've sent you a direct email from Groupon, please take a moment to review and respond back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/2023 I was looking at an overnight package to stay at ************** **. The would have been for 7/2/2023. While scrolling through the details and showing my husband, I accidentally hit the "buy now" button. Since the date of the check-in was within 48 hours, there was no way to cancel it. Within minutes I contacted Groupon via the chat function. I was told that I would need to contact the vendor to provide proof that the groupon hadn't been redeemed. (Doesn't make sense, since the check-in date was 2 days in the future). Nevertheless, I called the hotel who was confused, and said they never heard of such a thing. I was transferred to a supervisor at the hotel, who said that they never heard of this practice. Furthermore, the supervisor said that they were not allowed (due to privacy) to write an email saying that certain guests had not yet stayed at the hotel. Keep in mind, that the check-in date was still 2 days away. I contacted Groupon 2 more times explaining the situation and was told that I would need written confirmation that we had not yet stayed there yet. I explained that the hotel wouldn't provide it, but the message wasn't getting through. I sent correspondence to both Groupon and the hotel on 7/1/23 letting them know that we would not be staying at the hotel on the reservation date.

  Business Response

  Date: 10/30/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I will reach out to the merchant and write back to you in the same thread from Groupon directly. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a full refund by the company and everytime I contact Groupon I get the run around and they refuse my refund

  Business Response

  Date: 10/30/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 10/18/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, myself, our daughter, and granddaughter were visiting family near *************. We wanted to go on a bus tour of ** at night. Before leaving to visit I purchased bus tour tickets through Groupon. $91.00 worth to be exact! Once we arriving at our families home that is near ** we decided what day we would go on our tour. When calling to check on times of the tour we were told all seats were sold out! So obviously this bus tour company over booked! When I told Groupon what happened they only offered what they refer to as Groupon Bucks/credit. I told them this was no fault of mine and that I wanted my money back! They will not refund my money!! I feel this is very unfair because this was no fault of mine!!! I feel they should refund my money then deal with the company that has caused this!!! There is nothing on this site that I wish to purchase!

  Business Response

  Date: 10/30/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  In an effort to make things right, I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Groupon account for over 6 years under my email address *********************** I has expired transactions and accumulated a little over $****.00 in Groupon bucks. Out of nowhere last week my account was completely deleted and gone along with my **** dollars! I dont know if it was hacked or an issue on Groupons part but I have spent THOUSANDS AND THOUSANDS of dollars with them and I want whats right. I want my **** dollars back! Thats a LARGE amount of money to just poor and disappear in thin air and I cant call them no one will help me. Ill go to the news stations Im very upset that money was sitting in that account for over 4 years! And one day my account is just deleted and the money I spent and was refunded to Groupon bucks is just gone! No I will not stand for it I want my **** dollars in Groupon bucks back. THATS IT!

  Business Response

  Date: 10/28/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologzie for the confusion.
   
  I checked and see that you've 2 different Groupon accounts under 2 email addresses. The one you're currently logged into was a newly created Groupon account under the email address **********************. 
   
  However, the Groupon Bucks you re referring to was under a different account with the email address ***************************. 
   
  Can you please logout of the incorrect ********************** account and Login to the correct account with the email address *************************** to use the Groupon Bucks?
   
  Also, to avoid such confusion in the future and to comply with the Groupon terms of use, I request you to deactivate the ***************************************;account. 
   
  In order for us to fulfill your request, you will need to submit through Groupon's Data Privacy Portal [here](**********************************************************). Select "Data Request" and then follow the steps to complete your request. 
  
  Please make sure you're signed in to the duplicate account first, rather than the account you'd like to keep--and selecting "Delete all my data," and then confirming when you're ready.
  
  I hope this clears up the confusion. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on October 10. I just noticed upon using another Groupon, that one of my Groupons was marked redeemed on October 13. This Groupon was for a Massage from the company La Viva Spa. When I contacted Groupon via their online chat support (ZenDesk), I was told I needed to contact the merchant to resolve the issue. I was given a number, which was non functional. I looked up La Viva Spa, and this business appears to be non existent. I looked in multiple places trying to locate contact information, and their last review is from 2019. I believe Groupon actively promoted a business with fraudulent practices (marking Groupon's as redeemed) without a way to remedy this "mistake". No one in Groupon support was able to adequately assist me in rectifying this issue. I am owed $65 for this purchase of services which I never received.

  Business Response

  Date: 10/28/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
   
  I checked and see that your Groupon was refunded from our end to the original form of payment (PayPal) on 10/18/2023. 
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement. 
  
  I hope the issue is now resolved. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 
  
  

  Customer Answer

  Date: 10/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a voucher from Groupon to change ********** pads( Redemption code: ********) .The mechanic wasnt able to honor what was promised on the voucher and wanted to charge additional non-justified fees for rotors change(extra $240!). I double checked with 3 other mechanics as well and they said changing rotors in not necessary at this point. As a result, I decided not to change rotors and the mechanic refused to change break pads. I reached out to Groupon asking for refund. However, they refused to do that. They didnt even add that amount to my Groupon account so I can use it for a different purchase.

  Business Response

  Date: 10/26/2023

  Hello Dara,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: We would like to extend our sincerest apologies for the inconvenience you experienced during your recent visit to Alpha Complete Auto Repair, in relation to your Groupon voucher with Redemption Code: 47451715.
  
  In our commitment to regain your trust and ensure your satisfaction, we have taken immediate action. We have issued a full refund of $87.38, which includes $87.38 back to your original payment method, and a refund of $9.37 in Groupon Bucks, as per your initial purchase. Please note that we can only refund the mode of payment used for the purchase.
  
  We also recognize your use of the discount code PT75G5, which granted you a discount of $32.25, resulting in a total payment of $96.75. Accordingly, we have refunded the full amount of $96.75 to your original payment method.
  
  Additionally, an automated email from Groupon confirming the refund should already be in your inbox.
  
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************