Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,815 total complaints in the last 3 years.
1,310 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/07/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have used my name to make money and take money from people when this business had been closed for over 5 years and Ive begged them to remove it
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

We have a dedicated page at ********************************************************** to report concerns of this nature. I will kindly urge you to make use of the same. Once you've done that our team will review the request.

You can also reach out to our merchant support line at ************, Mon-Fri ***** - ***** CST

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/23/2023 I purchased two Groupon's for BOTOX at Laser Loft. One Groupon was for 20 units of Botox and the other was for 40 units of Botox. The way that it was advertised was that you could only purchase 1 Groupon of 20 units of Botox and 1 Groupon of 40 units of Botox per person not that you could only purchase 1 Groupon of any amount of Botox per person. Groupon let me check out purchasing both amounts. I did not learn that Laser Loft would only honor 1 Groupon and not both. When I went to fill out the client forms this evening for Laser Loft I got to a page that requested that I agree to pay a gratuity for the full amount of Botox and not the amount I paid on Groupon. The need to pay a gratuity was not included in the advertisement for Laser Loft on Groupon nor was it included in the fine print. I contacted Groupon this evening and they would only speak with me in a chat and said it was past the 3 day cancelation period and that they can't do a refund and that it says Limit 1 per person and they have 20 units and 40 units listed a separate deals. So, when clicking on the first deal the limit 1 per person was taken as I can only get 1 Groupon deal for 20 units and only 1 Groupon deal for 40 units. I explained that nothing was included in the advertisement explaining that I was going to need to pay additional money in the form of gratuity and that it would need to be on the full amount not the Groupon amount. I explained that if that had been included in the advertisement I would have never ever purchased the Groupon for Laser Loft.
Customer Answer
Date: 09/13/2023
Hello,

I received an email from Groupon. They said something about refunding $400 in Groupon bucks. After, the way I was treated prior to making complaint with better business I will never ever use Groupon again. I mean this. They neglected to included important information in the add regarding having to pay gratuity at the place and clear language around what limit 1 per person means as the way it was written indicated limit of 1 20 units Botox and limit 1 40 units per person. When I stated I wanted refund I would like refund to my form of original payment not Groupon bucks. Again, after the experience I had I can morally never ever support or give my buisness to them. There is absolutely nothing else on Groupon that I will or would ever use $400 on. Thank you.
Business Response
Date: 09/26/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

In general, it is not our policy to refund the Groupon that is outside the 3-days cancellation window back to the original form of payment. However, in your case, we have made an exception.

Here is the refund policy's link for your reference: ***************************************************************************;

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 30, 2023 Purchased a groupon for Precision Door Tune up and I paid $59.25. I called to make appointment but Precision Door in my area does not participate in Groupon. Since Precision Door cannot come to *** Nuys from92614 zip Groupon should refund my purchase or issue a credit for use at later time. Spoke to Precision Door and got nowhere and emailed groupon which I trusted for many years that when purchased isn't used money is refunded or credited for other merchandise and we don't lose our money. I am 76 years old and a veteran that is being pushed around and not heard. They did not provide service cause I'm more than 25 miles from their office and local precision Door will not honor the groupon. Groupon supposed to pay them when they scan barcode as used. so they need to refund or credit as I understood in the past
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your service.

My apologies for the trouble. I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon offered a deal for dance fitness classes and I purchased it. I called the company to get info and sign up for the classes. I was informed they were not offering the classes anymore and to go back to Groupon for a refund. I contacted Groupon and explained what happened. They asked me a bunch of questions like what they offered who I talked to ame when, and I replied as best I could. I got another message asking more questions about the business and I replied that I didnt know the answers and was told I would get a refund. None was issued and I went through the process again. I was asked the same questions again and then a couple weeks later did it again. 5 times I have asked for a refund and been responded to by asking questions about the business that I do not know. All the while, I get emails weekly about this same deal they are offing for the dance fitness classes that are not available. I was sold a product that I cannot use all I am asking for is a refund!
Business Response
Date: 09/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My daughter was attending a birthday party at Bowlero so I found a deal on Groupon for my husband, son and I to bowl while she attended the party. I purchased a Groupon for 2 hours of bowling and shoes for 4 guests for $38. Right after purchasing, I realized that the Groupon said *** Bowling so I contacted Groupon thinking that I purchased for the wrong location, requested a refund for the error, and right away purchased a Groupon that was titled Bowlero for 2 hours of bowling and shoes for 4 guests but the purchase price was $61. After purchasing the Bowlero Groupon, I was curios to see where the *** locations were. To my surprise, when I clicked on the *** website, I realized that *** is actually Bowlero and the same exact location for *************************************** came up for both *** and Bowlero. I contacted Groupon again and asked that I be refunded for the $61 Groupon because they are charging two separate prices for the same exact service under two different entity names when in fact it is the same business. They refunded me the $38 Groupon and I am demanding a refund for the difference of the $61 and $38. Groupon owes me an additional $23 for the excess amount that I paid for the same exact Groupon that is being promoted under two different entity names. Groupon is refusing to refund me. These are deceptive, unfair business practices where they are using false advertising and deceptive pricing.
Business Response
Date: 09/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've issued $23.00 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks. This is in addition to the previously issued, $10 which expires on 03/03/2024. The $23.00 that I've issued won't expire.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very dissatisfied with the lack of service I have received from Living Social (owned by Groupon). Their website states that the amount paid for vouchers from Living Social shall be good even if the voucher expires. So if I purchase a $50 off voucher for $24 and the voucher expires, then I can still get $24 worth of services from the vendor by using the voucher. Living Social has also informed me that if the vendor goes out of business prior to the voucher being redeemed, I can get credit for the paid amount in "Deal *ucks" (credit to be used for future voucher purchases). I have used Living Social for years and during the pandemic, many businesses closed down. In addition, some businesses have changed hands and no longer accept the paid amount of vouchers that have expired. I have run into these issues with multiple vendors ( out of business OR not accepting the cash value of expired vouchers). I have written Living Social / Groupon over and over and over. They often dont even respond to my message. One of the responses requested the exact date of the businesses closing and wanted to know what day I went there to redeem the vouchers, as well as other questions that were ridiculous and impossible to answer. LS/Groupon cannot be reached by phone and their email responses are absolutely ridiculous.The vouchers listed below expired and the vendor either went out of business or refused to honor the paid amount. They have all been sent to Living Social / Groupon with no response:Ivory Restaurant item ********* $28.00 **** Restaurant item ********* $59.00 ********** item ********** $22.00 ******************** item ********** $12.00 Texas *ar * Que item *********** $24.00 Texan *ar * Que item ********** $24.00 Sushi Yam ******** (closed) item ********** $***** OC ****************** $ ***** Texas *ar * Que item ********** $16.00 Total $228.50
Business Response
Date: 09/25/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem your vouchers due to merchant issues for certain Living Social deals.

I've processed the refund for the vouchers where the merchant issue was already confirmed from our end and I've requested for more information on the exact reason for the refund request for the remaining vouchers.

Ive provided more specific information about each order in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/28/2023

Complaint: 20569973

I am rejecting this response because: The case is not closed. I already emailed you the reasons for the vendors not accepting the vouchers ( out of business or the business no longer accepts Groupons/Living Social vouchers). Despite this, you continue to ask for the same information that I already provided. This is just one more example of your horrible service. In any case, I have once again sent you an email explaining the reasons why the vendors that you have not credited me for would not take the vouchers. I sent that yesterday. I truly believe that your ineptitude knows no limits. I look forward to your next inane response.

Sincerely,

*********************
Business Response
Date: 10/08/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for helping is with the requested details. I'm sorry that you're uanble to redeem few Groupons due to merchanrt issue.

I've just canceled all the above orders and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if there is anything else I can help you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/10/2023

Complaint: 20569973

I am rejecting this response because:

While your response is professional and seems kind, the reality is that I have been contacting your company over and over about this issue for a very long time and your company's responses have been ridiculous. Your company kept having different people responding to me and the respondants seemingly did not know what I had emailed Groupon the time before. Furthermore, sevreal requests were made by you/your company to provide information that was COMPLETELY UNREASONABLE, like what day did I go to the restaurants and find out that they were closed or if open would not accept the vouchers. As mentioned, these events happened many months ago. To expect me to remember the exact dates is a testament to how unreasonable you and your company are. As an example, do you remember how many times you urinated on Feb 4, 2023? Can you recall what clothes you wore on March 18, 2022?? Those questions are as ridiculous as what you were asking me. You put me through an unreasonable process that did not have to be unreasonable. For this, I request a goodwill gesture of awarding me $50 additional in Deal Bucks. That is the least you can do for what you put me through.

Sincerely,

*********************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a license code for **************** 2021. I later changed my mind and requested a refund. Groupon told me I couldn't get a refund because the deal says "all sales final." But right underneath "all sales final," there is a big "Groupon Guarantee" that says: Trade-in: Within 3 days from purchase, you can trade-in your unviewed voucher for any other Local deal. Full Refund: Cancel an unredeemed voucher within 3 days from purchase for a full refund. Nowhere in there "Groupon Guarantee" does it say items marked final sale don't qualify for the guarantee. I think they should make that clear under their "guarantee."
Business Response
Date: 09/21/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble with the final sale purchase.

I've sent you a direct email from Groupon, please take a moment to review it and respond back to me directly over there. I will do my best to make this right for you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/22/2023

Complaint: 20569046

I am rejecting this response because:
Hello. Thank you for the reply. I checked my BBB email address and my Groupon email address along with the spam folders, but I don't see any emails from Groupon. After SEVERAL unanswered emails to Groupon customer support, someone finally replied a few days ago and allowed me to exchange my Groupon for another one, which I did. I was told I would have to choose an exchange within 24 hours, so I rushed to pick out enough Groupons to equal the amount I spent. I still have a dollar and some change left over in Groupon bucks. I ended up having to buy 3 groupons. I used one of them. However, I really would just like a refund for my 2 unused Groupons along with my Groupon bucks balance. I also think the Groupon Guarantee should be removed from all deals marked final sale. Having it there is deceptive.

Sincerely,

***************************
Business Response
Date: 09/29/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've responded to you directly from Groupon. Please take a moment to review it and respond back to me.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/03/2023

Complaint: 20569046

I am rejecting this response because: Swagat has been very responsive to my concern and has offered a refund. Unfortunately, he keeps saying the only option they can offer is for me to email them my checking account number and routing number. I asked if I can call them and give them this information over the phone. He said no. I asked if they can just refund my original method of payment. He said no. I asked if they can mail me a check. He said no. My only option is to use my regular email to send them my checking account information and that just doesn't seem secure to me. I told Groupon I would just file a dispute with my credit card company. I didn't want to have to resort to that, but Groupon is leaving me with no other option. This BBB case can be closed. I will ask my credit card company for further assistance.

Sincerely,

***************************
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The groupon site wasn't working properly. It showed that my order was not placed...so I kept trying. Now I see that it indeed went through and they will not refund me my money for the duplicates. It was for a resort/hotel.
Business Response
Date: 09/25/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I checked your account under the provided email address and see that the last purchase was in 2018. No recent orders are made under this email, so it looks like you may be referring to transactions made with a different email.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two hotel rooms via Groupon. We arrived to the hotel at 10:30pm before a 6:00am flight. They only had one room showing in their system. They told us we wouldn't have problems like this if we had gone through their website in lieu of Groupon. We had to pay hundreds more to get their one remaining room, despite having already paid for two rooms. The hotel was unsanitary and the employees very rude. I informed Groupon of all of this. They said that the hotel refused to refund us, so they were unable to help. The issue is that the hotel never redeemed the second room. I would have loved to be refunded both rooms (the one we never got to use and the one we used and was unsanitary), but I only expected to be refunded the second room, which the hotel never honored, by Groupon. Groupon did not try to assist me whatsoever. They should not be accepting money from customers for services they cannot even have redeemed.
Business Response
Date: 09/25/2023
Hello Madison,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that one of your reservation was missing from the hotel system.

I checked and see that you have 2 different reservation under 2 different names (****************** and *********************).

May I know which reservation and under whose name was missing from the hotel system?

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased three (3) vouchers for a spa service through Groupon. Item # ********** *********** was to be redeemed at a spa - Sculpted Beauty by *****. Address given on Groupon is ***************************************************************** and phone number is ************. I have made an appointment for a first treatment there via Groupon, for August 25th at 12:15pm. I showed up there on time to discover that the address is just a house in a community. I was not contacted by this business prior, no calls no emails. I searched around and called the number that apparently is not the number for this business. I reached out to Groupons customer service immediately asking for resolution. I wanted a refund for all three vouchers. The customer service was going back and forth with me, doing their investigations that took over a week. In the end, they said they cannot process the refund because its over 3 days since I bought it. They literally took their time doing investigations to push me well over the 3 day refund period. That is a horrible and unethical tactic agains a customer. I've got in touch with the spa service, and it seems like they operate from home, which is not what was advertised. I do not feel comfortable receiving these services from someones house. Nor is it what was advertised on Groupon. This was very misleading and pretty much false advertising. I am deeply disappointed that Groupon has such predatory tactics. I am requesting a full refund for the vouchers in the amount of $112.50.
Business Response
Date: 09/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that all the 3 vouchers are showing as redeemed on 09/14/2023. Can you please let me know whether you able to successfuly redeem the Groupon with the merchant?

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/22/2023

Complaint: 20567263

For the first voucher I have set appointment with the business through Groupon. When I showed up - the whole issue started - business was not there to be found. Apparently they take customers from their home.
I have not received services for this voucher even though it was marked redeemed. Must have happened automatically.
The other two - no idea how they got marked redeemed - all on the same day? Not sure what Groupon is doing here to me. Maybe someone from many people in customer service Ive talked to marked them by accident?
To reiterate- I have not, nor I plan to receive any services from that business.

Sincerely,

*******************************
Business Response
Date: 09/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

I understand that the Groupon was not redeemed. First I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon cant modify the status of a voucher without this confirmation.

You can contact the merchant at ************** or email *******************************.

Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to us as an attachment to this reply email.

When we receive that forwarded email with the required information, we'll be able to look into the refund request.

I look forward to hearing from you. If you have any further questions, please let me know.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/05/2023

Complaint: 20567263

Ive forwarded the merchants response to Groupon manager as requested.
After few days I still havent heard from Groupon.
the merchant stopped responding to me after few emails so if Groupon wants anything from them, Id suggest a direct contact from Groupon.

Sincerely,

*******************************
Business Response
Date: 10/12/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you prefer to cancel the Groupon.

I checked and see that the deal fine print has the restriction, "Redeemed vouchers may not be refunded or rescheduled - this also applies to no-shows".

Also, this Groupon is outside of 3-days cancellation deadline. Here is the refund policy's link for your reference: ***************************************************************************;

Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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