Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,821 total complaints in the last 3 years.
1,304 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for ****** skydiving. The coupon has expired through Groupon, however its value still remains. I called GoJump to book. They said to reach out to Groupon to provide me with a new voucher number to use. They said this is the process and Groupon needs to take care of that.I contacted Groupon and explained the above. It was clear from the response I received that the representative couldnt care less to read my email because they provided a generic response failing to address any of my concerns, thus leading to this complaint. I would like this issue resolved so I can book what I paid for. If they are unable to do that, I would like a full refund from Groupon.
Business Response
Date: 09/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that our team had requested some details before escalating your case, but did not receive an update from your end.

Please note that when a voucher is purchased, the redemption code is assigned with an expiration date, so it is automatically detected once it has expired and the paid value is used after that. New codes are not required after expiration.

If we issue a new code, it will just be a regular one with a new expiration date of ~4 months from now. There is no new expired redemption code.

If you can confirm the following details, we will be happy to have our team contact the merchant from our end and sort this out for you

The phone number you used to contact the merchant
The name of the staff you spoke with
Were you trying to use the voucher for the service initially purchased(One Tandem Skydiving Jump) or a different offer
Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stopped buying from Groupon years ago but against my will I gave them another chance. I ordered two tickets to Tears for Fears but I realized that I had ticket to another concert on that day and when I went to the app where I bought it there was no way to return them. The directs say to go to the groupon and hit details and then return button - but of coarse those directions do not work, there is no details field. Then i tried to call them, all of the phone numbers online are disconnected. There are not functioning phone number since Covid. Oh how convenient for the business to ignore their customers requests. Then it was impossible to find the email and when i finally got back to doing this task after spending countless hours trying to return them, they tell me they cannot refund tickets at all. Not even on the same day that they are sold. It was an accidents that I bought them, and there is no reasonable excuse why Groupon does not make it simple to get a hold of someone.. i want my money back. They need to make it easier to return something.
Business Response
Date: 09/27/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that the offer you purchased was advertised as Final Sale. Please note that if a sale is final it cannot be returned once confirmed. Contacting us on the same day does not change this. Customers purchasing multiple tickets for different events on the same day is out of our control.

I see that our team has since made an exception and refunded your order. You will receive it on your statement within a few days.

Have a nice day.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer support kept giving me the run around. Ive lost out on ~$400 from not being able to use my Groupons. I was told they could exchange/give Groupon bucks, but they didnt.
Business Response
Date: 09/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and several recent contacts with out support team and it looks like you have just submitted cancellation requests for various expired vouchers.

Unfortunately expired vouchers are not eligible for cancellation. Please note that most vouchers are only refundable within 3 days of purchase.

I see one of the vouchers you raised a support request was due to the merchant being closed, and that voucher was refunded promptly. Our team made an exception and offered a trade-in on another expired voucher as well, but it looks like you're looking for several more out of policy cancellations.

Unfortunately there are no further exceptions we can make in this case. If you're facing any issue with redeeming your vouchers, please do let us know and we will be happy to have our team contact those merchant's individually and sort out your concerns.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon last week for a mens haircut. The business (*************** ********* located on ****************************************************) is refusing to provide that service.Groupon is not processing a refund.My Groupon redemption code is *******.
Business Response
Date: 09/26/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to make the reservation and redeem your Groupon as planned.

I can confirm that your order was refunded to Groupon Bucks on 09/23/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for upholstery cleaning from a company called Hollywood Carpet back in August. I contacted the company to verify they service my area and they scheduled me for 8/21. The morning of that appointment I was told they could not come and would need to fix their cleaning machine. I was advised they should be able to come 2 days later. Then they said they couldnt come then and would need to schedule me for later. They ended up scheduling me for 9/12. That morning when I checked to see what time they would arrive, I was told they werent able to come. They said they could t provide service and I should get a refund. At that pointed I contact Groupon and explained the situation and requested a refund. Groupon made no real effort to resolve the issue and advised that since it was more than 3 days since I o bought the Groupon they would not give me a refund. I purchased the voucher for a company Groupon advertises and associates with, and this service wasnt provided to me. When Groupon was made aware they did not step up and do the right thing and basically advised me that it was my problem. This is unprofessional and unethical. Why should I have to pay for a service that Im not receiving it. If groupon does business with this company - this should all be in good faith and yet that has not been my experience with either company.
Business Response
Date: 09/26/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Hollywood carpet cleaning. We recommend reaching back out to your financial institution directly to discuss a resolution.

In this case,instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20606800

I am rejecting this response because:

Groupon has not agreed to issue a refund for the services which I was unable to redeem.
I would like a verbal/written acceptance by Groupon to issue me a full refund for the Groupon in question.
Sincerely,

*******************************
Business Response
Date: 10/05/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** is still not refunded and it is still active. Our Internal Team already reached out to the merchant and confirmed that they open and honoring Groupon vouchers.

Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The groupon says its for a list of things the merchant will do.The merchant refuses to do anything unless you pay for a service.Groupon sells deals of merchants that have no reputation and these merchants are simply there to scam consumers.I want both deals purchased for this merchant refunded as well as their business credentials to provide feedback as the information you Groupon share isnt available anywhere. Their website doesnt have any company information. This doesnt even appear to be a real company. Groupon is only interested in getting their money from absolutely anyone without the minimal concern for its users.
Business Response
Date: 09/26/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Unfortunately, I'm unable to locate your order under the email address ********************. In this case, can you please help me with little more information to locate your order and look into the issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20606586

I am rejecting this response because: I have provided the information via email and received no response. The email ln the account is *********************** and the merchant is ***** breeze for $14.00 each.
AC Tune-Up ********************** Furnace Tune-Up 21 point inspection ***** Breeze

Redemption Code 65443886

Groupon

VS-7WRC-61YM-THTP-****

Original Price $75.00

Groupon Price $14.00

Amount Paid $14.00

Expires

February 22, 2024

CUSTOMER *********************

AC Tune-Up ********************** Furnace Tune-Up 21 point inspection ***** Breeze

Groupon

VS-4Z43-X499-TTZ3-ZJBM

Original Price $75.00

Groupon Price $14.00

Amount Paid $14.00

Redeemed

September 15, 2023

CUSTOMER *********************

Sincerely,

*****************************
Business Response
Date: 10/05/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Groupon voucher was marked as redeemed on 09/15/2023. Our Internal Team also confirmed with the merchant that the service was provided. In this case, we are unable to cancel and refund this Groupon.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/09/2023

Complaint: 20606586

I am rejecting this response because: this is a lie! Groupon and the merchant are lying. Only one Groupon was marked as redeemed by the merchant but the service was never provided.

Sincerely,

*****************************
Business Response
Date: 10/15/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for thr trouble with this trouble.

As we mentioned earlier, when we contacted the merchant they confirmed that the service was provided for this voucher and this is actually not eligible for a refund.

However, Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **************** through Groupon on 7/24/2023. The provider name is:******************************************* - One Men's Haircut ********************************************************************************************* The provider is refusing to honor my voucher claiming that I had previously cancel the appointment. However, I cancel the appointment with a 24 hour notice. He still refused to give me an appointment and asked me to contact Groupon to get my refund. However, Groupon customer service is really bad. After numerous attempt, I never got help and keep getting the run around. I want a refund back for the service that I will never get from the provider.
Business Response
Date: 09/26/2023
Hello Ajay,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************************************. We recommend reaching back out to your financial institution directly to discuss a resolution.

I can also see that your Bank won the dispute and they have processed the refund for this order and taken care of the issue. In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon for ************ (Order # **********). But the salon only open Tuesday till Friday and they need me to come before 1pm. But I have to work during their hour. So basically, any time I am available they are closed.I want to trade it in to change to some other salon that are open during the time I am available. When I purchased the groupon, there is an option for trade-in.But not that is not an option. Any customer service online are robots. All customer service emails don't even seem to be about my issue but some other customers.
Business Response
Date: 09/26/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the scheduling and availablity issue with this merchant.

I checked and see that this Groupon is now showing as redeemed on 09/22/2023.

Can you please confrm if you are able to redeem the Groupon with the merchat and avail the service?

Lookign forward to assisting you further.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 18, 2023 I purchased 2 ************************* Racing Experience vouchers from Groupon for a 10-Lap Race Experience. I went to book the race on the provided website and the website did not take the voucher code provided by Groupon. I then called racewithrusty.com to figure out why and they stated that the code provided was only for the 6-Lap experience. I then emailed back and forth with Groupon asking for either the correct code or at least to refund my money. After multiple tries of new codes and speaking with the merchant, I got on to Groupon Chat and both times I entered the chat they would not help out or left me on the chat for over two hours. I have even gotten an email from the merchant to show Groupon, but they refuse to refund my money. I have attached a screen shot of the voucher codes for the different length of races, the vouchers themselves that show a 10-lap experience as well as the email directly from the merchant to further prove my case. Not only has this been a terrible experience from Groupon, but they are falsely advertising their product.
Business Response
Date: 10/03/2023
Hello Bill,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the confusion with the voucher description.

I checked and see that the option you've purchased is for "6-Lap Qualifier Driving Experience". The redemption code will work only for 6-Lap.

The deal fine print has the info, "All sales final after voucher is viewed". In this case, this is not eligible for a refund.

Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific resolution in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon charged me ***** on a transaction locked me out of my account so I cannot use the voucher and their customer service team will not provide log in or refund.
Business Response
Date: 09/26/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your account was deactivated due to security reasons and uanble to redeem the Groupon.

Sometimes, our system will block the orders and deactivate the account as a security measures to prevent any fraudulent activity in customer's account. In your case, the same issue happened and the account was locked.

No worries, we've now reactivated your Groupon account and the order is also refunded to card used for the purchase on 09/19/2023.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Please login to your account and make the new purchase. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.