Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/23 I purchased (3) Groupon vouchers for a ***************** boat tour. Order number: 1000-146263-113627. On 9/29/23, I went to the Groupon website to look at my vouchers and begin the process of scheduling our boat tour. What I found on that day is that according to Groupon, the vouchers had ironically been redeemed the day before (9/28/23). The vouchers are marked as redeemed/used. This was of course troubling to me, as I was nowhere near ********************* on that date and it was not me who redeemed the vouchers. I immediately emailed Groupon customer service to express my concern. To their credit, they did respond, and they advised me to contact the vendor to request proof from them that I did not receive any service from them, and from there they could initiate a refund. I have tried on (3) occasions to reach the vendor via email- the method prescribed by Groupon at the email address prescribed by Groupon- and I've received no response from the merchant providing the boat tours (statueoflibertyboat.com). The first two emails to the merchant (boat tour company) was an attempt to find out how/why my vouchers are showing as redeemed, I requested a response. The third attempt- at Groupon's urging- was simply an attempt to book the tour based on their insistence the merchant would honor the vouchers. I emailed them (3rd attempt) with every intention of booking the tour, provided my voucher numbers and contact information, I have no response. I'm out $93.60 and hours of frustration. I do not want a credit from either Groupon or the boat tour company, as I've lost faith in both entities and don't wish to conduct business with either. I am requesting a full refund. I have the numerous emails between myself and Groupon, as well as the emails I've sent to the boat tour company that I'd be happy to share if requested. Thank you.

  Business Response

  Date: 11/08/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent you a direct email from Groupon, please take a moment to review it and I will resolve your concern directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20820047
  
  I am rejecting this response because: I see no other emails as referenced by Groupon.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/13/2023

  Hello again,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With that, had the business simply worked with me from the onset, this process wouldn't have been necessary. I thank you for mediating and bringing this to resolution.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used Groupon to by myself and some friends tickets for a tough mudder race. I had 5 people including myself in my group. When trying to purchase the five tickets on Groupons site, the transaction kept failing and would not go through. After a few attempts, with no luck, I tried to buy a lesser amount of tickets. The drop down menu on their site allowed a maximum of 3, so I proceeded with purchasing 3 tickets, and the two other members in my group purchased theirs separately. Fast forward a bit to looking at my card statement, I see multiple failed charges on my card for $545.00, the cost of 5 tickets, then one charge for $327.00 for 3 tickets, which was what I intended to buy. I tried contacting my credit card to figured out why I was being charge for $545 and $327 for both 5 and 3 ticket options. Groupon has been very rude and not helpful and I feel that I have been stolen from.

  Business Response

  Date: 11/08/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a spa voucher for 20 units of Botox and 1 syringe of juvaderm ultra at a local medspa. There was no term or condition that mentioned that you could only use one per year, screenshots attached. I called to book at the salon and upon arriving, learned that I could not use them. The service at the spa was actually cheaper than GroupOn was advertising, which is also misleading. The spa accommodated me allowing me to use one voucher as an exception but the other would not accepted. Ive been going back and forth with Groupon for a week and keep receiving the same copy/paste response will only honor groupon credits. Not only is the customer service incredibly frustrating but there was no fine print listing the spas policy on the voucher. Its also incredibly misleading marketing to advertise a service as a deal when it is cheaper at the spa. I can never trust GroupOn again and therefore will not be using the credits. GroupOn is refusing to refund me $432 and failed to list any restrictions in their fineprint. I feel incredibly mislead and these marketing tactics are almost borderlining a scam

  Business Response

  Date: 11/08/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  In an effort to regain your trust, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 4, 2023, I purchased a Groupon voucher for a massage as a merchant called '**************************' in ******, **. This is essentially like buying a coupon. I then contact the merchant on my own to schedule the service, and during payment, I present the Groupon/coupon for a discount on the service. I purchased the Groupon for $36.00. I then scheduled a massage with the merchant, which they cancelled. I scheduled a massage for another time, and they canceled again. At this time I could not make another appointment prior to the Groupon expiring. I reached out to Groupon prior to the coupon expiring to request a refund, citing that the merchant has failed to honor the coupon after multiple attempts on my end. Groupon then responded after the coupon was expired (10/31/23), citing that they could not issue me a refund because their "Cooling off period" had expired. Apparently their Cooling off period is a time they allow for a purchase to be canceled after purchase. I explained to them that I wanted the service but was not being the opportunity to get it at no fault of my own so their cooling off period should not apply. They responded by saying they can't honor my request because my coupon was expired even though I filed the complaint to them prior to it expiring.

  Business Response

  Date: 11/07/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can see that you were already provided with Groupon Bucks on 11/03/2023.
   
  Groupon Bucks are available in your account immediately after they've been issued. When making your purchase, there will be a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase. You can combine your Groupon Bucks with promo codes and other discounts--just make sure you're logged in to the account where you received the Groupon Bucks.
   
  While Groupon Bucks apply to most deals, they currently cannot be used on gift cards or any deals where the use of Bucks is prohibited in the Fine Print.
   
  You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the website or mobile app.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a go city pass for Oahu for 2 adults and 1 child. When I tried to redeem 2 minutes later the voucher said expired in **** and I was not able to redeem the voucher. I reached out to Groupon and they refused to refund my original payment because it was final sale. However the expiration was beyond me and was not I had anything to do with. it was the companys mistake for selling a service that was expired in ****. I feel in the case of this situation they should have refund my money instead of giving me a hard time about it.

  Business Response

  Date: 11/08/2023

  Hello Trang,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can confirm that your order was refunded to Groupon Bucks on 11/02/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #********* I purchased a massage for myself in August. The same day I purchased it the business owner redeemed my voucher? I call Groupon and they they tell me to call the business and get an email from the business stating I did not receive services I paid for. It was a hassle getting the business staff to send me an email with the information Groupon requested it took from August- mid October to finally get that email and wasting more than enough of my valuable time getting the run around from Groupon and the massage place. I send Groupon the email from the business stating I didnt receive services yet my voucher was redeemed from the business ( which is sketchy) and now I am still waiting on Groupon to refund me my $$ and were now in November! They have kept my $70 too long and I just keep getting emails from Groupon saying they are working on it. I want my money back and I want to stop wasting my valuable time. I will never use Groupon or recommend it ever again. Horrible handling of a business. Im over it I just want my money thats it!

  Business Response

  Date: 11/07/2023

  Hello Cristal,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can confirm that our system processed your refund successfully on 11/04/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a group and then traded it in for another deal. They transferred the money I paid as "Groupon bucks" and refuse to refund the groupon bucks, insisting I can spend them on another deal. There are no other deals I want and I have received so many complaints from businesses that I no longer want to use their services anymore. It's a substantial amount of money and I should be refunded .

  Business Response

  Date: 11/08/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent you a direct email from Groupon, please take a moment to review the email and respond back to me directly over there. 
  
  Thanks for understanding. 
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept ******* @9;52 AM Expires Dec 9-2023 Bought a Groupon for ************** change on Groupon site on 9-10-2023 $49.99.Went to ********** to use the Groupon on Sept 16,2023 and was then told that this was jiffy lubes in ******* ******. I am in ************** **. I came hone and called Groupon and they said there was a three day window I had to use the groupon. So they would not do anything about this. Could not use the Groupon and could not get a refund. ******************************* ******************

  Business Response

  Date: 11/08/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your order was purchased for the incorrect location by misake. 
  
  I checked and see that the 3-days ******* off period for this oder is crossd. In this case, this is no eligible for a refund. 
   
  Here is the refund policy's link for your reference:  ****************************************************************
   
  Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa 
  Manager  - Groupon Customer Support 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in ***** September 29 until October 6th, 2023. On October 2nd, in the morning, I went on Groupon and purchased 4 adult and 2 child tickets to *************** on my dad's account. Half an hour later, I still hadn't received my vouchers, and after calling *********, I was informed that they were having problems with Groupon, and that I'd have to pay full price at the location because the vouchers would most probably be cancelled and my money refunded. So, knowing we still had over 2 hours until we got to the gallery, we tried purchasing the same tickets on my mom's, sister's, and ultimately, my card. 3 hours later, physically at *********, and as expected all the vouchers had been cancelled with a promised refund. Except mine, which was showing as processing. That was what the other vouchers were showing before they got refunded, so we didn't think twice about it. Keep in mind, Groupon states on their site that vouchers should be ready to go within 2 hours of purchase, and this was well past that threshold. With all signs pointing to a 4th refund, my family and I decided to just pay the actual museum price to get in. Come to check the next day, and the vouchers are actually there. Obviously, they're no use to me at this point, and I relayed all this information over to Groupon who promptly declined my request for a refund. I never got any coherent reason on why from them, so I decided to just go straight to my bank. Who gave me a temporary credit before snatching it back saying Groupon provided evidence of providing the voucher on the same day; which couldn't have been the case. Unless it was after the 2 hour ***** which is again their fault. So, after threatening to close my bank account with ***** in response to all this stupidity, they gave me the suggestion to write to the BBB. Lo and behold, here I am. I really hope you can help, because closing and opening a new bank account would be quite a hassle. Details in images Account: **********************

  Business Response

  Date: 11/08/2023

   Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the delay in processing your order.
   
  I checked and see that the *** fine print has the restricion, "All Sales Final". In this case, this ***l is not eligible for a refund. 
  
  Here is the refund policy's link for your reference:  ****************************************************************.
  
  Given the circumstances, I want to make sure youre taken care of this.   Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely, here's a sample template for a complaint you can submit to the Better Business Bureau (BBB):Subject: Complaint Regarding Non-Delivery of Services and Request for Refund To Whom It May ********* am writing to file a formal complaint against [Vendor's Name] purchased through Groupon, Inc. regarding a transaction that did not result in the delivery of services. I am seeking the BBB's assistance in obtaining a refund for this undelivered service.Complaint Details:Purchaser: *********************** Groupon Account Email: ******************** Transaction Date: 9/30/23 Groupon Voucher Number: vs-6vzw-h1cc-15kr-znb6 (&) vs-g71j-r5lk-gz9z-9f5s Amount Paid: ***** Vendor's Name and Contact Details: Bliss Bodysculpting Description of the Issue: I purchased two Groupons for body contouring service for the amount of $***** from Bliss Bodysculpting through Groupon. The initial appointment for service was canceled by the vendor due to illness. Subsequent attempts to reschedule have been unsuccessful as the vendor remains unresponsive to communications. Groupon has been contacted for support, but they have denied the request for a refund.Desired Resolution: A full refund of the $***** paid for the service that has been unfulfilled and a review of the vendor's practices on the Groupon platform to prevent future customer detriment.

  Business Response

  Date: 11/08/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can confirm that our system processed your refund successfully on 11/03/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********,
  
  ***********************