Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,810 total complaints in the last 3 years.
1,293 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/18/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a client/merchant of Groupon since 2015. On Jan 19 2023 Groupon was made aware and confirmed that they had an issue with their platform. All clients purchasing orders were being invoiced/charged and Groupon was not relaying any orders to the merchants for order processing. Clients were being charged for their orders and never receiving their goods. As a client and merchant I have been sending emails, a few discussions since Feb 8 2023. Groupon has been relaying the same message to me, "I have escalated the issue to our technical department. We will get back to you as soon as possible". We are now Sept 18 2023, clients continue to get charged for goods that they will never receive. These types of transactions is fraud especially when Groupon is aware of this. I have all the email exchanges with Groupon demonstrating this. I do not know what else to do, no one at Groupon cares about this case despite letters to the Chairman and President. Please help!
Business Response
Date: 09/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the problem in featuring the deal on our website regarding your business.

You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).

If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

You can give a call to Merchant Suport team at ************ and reslve your issue.

Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/03/2023

Complaint: 20619462

I am rejecting this response because:

Please note that the message from Groupon mentions that they "responded to me a moment ago via email from Groupon.com" this is false they have not sent me any emails. Again, you can see that they are trying to avoid and divert the problem into their company - they mentioned that I should contact Groupon *************** (I have for the last 9 months with no resolution - mostly robotic responses and promises that they would resolve the issue shortly) As a client. a merchant and representing clients whom made several complaints please see attached. I do not know what else to do in this case. Clients are being charged for items that never get shipped out, Groupon knows about this issue and is continuing selling goods to clients by charging them and never shipping the goods. I do not know why someone at Groupon cannot be assigned with this case and resolve it once and for all. This case is pending since January 2023! What Groupon is doing is an illegal practice, they cannot charge clients and not ship the goods when they know and admitted there is an issue on their platform. I really hope they can assign someone to fix this issue, I have emailed and called their departments without any response. I have contacted their ********** ******** of the board as well without any reply. Please see their ratings on your BBB site, someone must do something about this case, how can a company like this continue to operate as a public company?
My sincere thanks for you and your team at BBB for your intervention. I do not know what else to do, your assistance is so much appreciated!

Sincerely,

***********************
Business Response
Date: 10/11/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I sincerely apologize for the delay in resolving your issue. I understand how the issue with Groupon has damaged your company's reputation and I take this seriously.

I will make sure to escalate this to the Merchant operations team from my end and make sure it is resolved under high priority.

Thank you for bringing this to our attention and for giving us this feedback. I am confident that we will be able to find a resolution soon. Rest assured, I am doing everything possible from my end to ensure your issue is addressed quickly and efficiently.

Once again, I apologize for the trouble caused. Please dont hesitate to reach out to me if you have any further questions.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/13/2023

Complaint: 20619462

I am rejecting this response because:
Groupon has acknowledged that the issue and damage it has caused however when I asked whom within the department is taking care of this issue, they do not know. Again, a false promise but nothing has been done for over 10 months. If this case changes, I will notify you however, I am not optimistic at all since I cannot even get a name of a responsible who is handling my case and find it very awkward that it has been close to a week without any communications from their initial email. I simply cannot comprehend why they cannot resolve this issue for over 10 months!
Again I am really grateful that you are involved in this case!

Sincerely,

***********************
Initial Complaint
Date:09/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a service from Groupon that was a scam. Now, in order to refund my money, they want me to get a statement from the scammer stating the coupon was never used! Insane!
Business Response
Date: 09/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that you have complained in all your replies to our support team that this merchant is a scam but have failed to provide any details on what the exact issue is that you faced with them, which led to you believing that they're a scam.

Your voucher is marked as redeemed as of 09/13/2023, so we're unable to refund it without further details on your case. Please note that this merchant requires register using the form provided in the Redemption Instructions of your voucher. If you use your voucher code to fill in that form and register, your voucher is considered used.

If you register for the course using your Groupon and then decide to not participate without proper cancellation, your voucher will not be eligible for a refund.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20619003

I am rejecting this response because:
They are not being honest and saying the Groupon has been used. That is false!

Sincerely,

*********************
Business Response
Date: 10/05/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

As we informed you earlier, your Groupon was marked as redeemed on 09/13/2023. In this case, this Groupon is not eligible for a refund. We also requested for the written confirmation from the merchant stating that the voucher was not used. However, it is not provided from your end.

In this case, I will escalate the issue to the concern team and they will check the redemption status and get back to you with an update on the refund request.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/16/2023
Complaint: 20619003

I am rejecting this response because: I am not satisfied and did respond!

Sincerely,

**********************;
Business Response
Date: 10/18/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble.

I got an update from our Internal team that the merchant will reach out to you directly and sort out the issue.

Can you please confirm if the merchant contacted you and the issue was taken care of?

With this information, I'll be able to look into the issue for you.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/19/2023

Complaint: 20619003

I am rejecting this response because:

First you said I redeemed the Groupon and now you are saying the merchant reached out to me.
Both false claims on your part!
Refund my money!
Sincerely,

*********************
Initial Complaint
Date:09/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction is August 5, 2023. The amount $44.95. Groupon was for ****/Sonoma County. I live in Mendocino County. I ordered 6" bully sticks and received an error message. I never received any confirmation nor did I receive the item. Fraud is going on. I contacted ********* to reverse the charges of $44.95. I have requested in writing email, to Groupon to unsubscribe numerous times and they refuse to unsubscribe me. I do not want to do business with Groupon. Please help me with Groupon as my request is going to ************************************* Groupon Customer Support and this person or persons that receive my request refuses to unsubscribe me or want information I do not feel comfortable giving as they have all my info when I ordered the item. Help!!My desired resolution is for them to return the $44.95 and unsubscribe me.
Business Response
Date: 09/29/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that on your initial contact, you had not provided any details on the order you were referring to. The additional information requested by our agent was to help us locate your order so we could review it. All the requested information was in reference to your purchase, no sensitive personal information was requested that did not have any reference to your purchase.

I see you contacted again under a different request with the order details, and you reported that the item was not received. The offer you purchased is for a discount code to be used on the merchant website when making your order with them, it is not for a delivery from Groupon. This information is available on the deal page: "After purchasing this deal, you'll need to visit the merchant's website to complete redemption"

Since this is a valid voucher per the deal terms and your cancellation request was made outside the return window, we will not be able to offer a refund towards this order.

I also see that your account has been unsubscribed from receiving promotional emails as of 09/02/2023. Please note that you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may also receive an email if we update our privacy statement or our terms of service.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2023
Complaint: ********

I am rejecting this response because:
Greetings,

This is in reply to Groupon email to me. 9/29/2023 Again, I write the same information and no one at Groupon is listening. Hence, I am being called a liar.

Groupon Support re: BBB
complaint #********

Manager to Groupon- scared to use
your name. Manager that does not
know what he is talking about! Who
feeds you these lies.

Your statement below is false. You have
no idea what you are saying. Your
merchant is lying. I can not cancel an
order when the order was invalid. I did
not receive any information on the said
order that you refuse to cancel now. I
never received any emails from date of
August 5, 2023. How I found out about
the invalid order was when the
merchant charged me for the item on
my credit card. Then I have been
bombarded with emails from Groupon
requesting private information like my
credit card number and information you
have that I gave you on August 5, 2023.

Saying my email address is invalid is
another lie. Saying you never received
any contact from me after the
cancellation date is false. How can I
reply to nothing, no emails until I
requested a fraud alert on my credit
card account.

Cancel this order immediately. I will not
do business with cheaters, liars and I
will contact the BBB with this reply. You
have no morals. What kind of business
are you running.

The item was for Napa and ******
Counties not Mendocino County.
Hence, the "invalid order". It did not
have to turn out this way. I have used
your services in the past so I know how
it works. But never again! Your people
are not telling the truth. I guess they are
scared of losing their jobs.
No longer a satisfied customer!

Sincerely,

******* Dauer
Business Response
Date: 10/06/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: As discussed in our previous correspondence, the details requested by our team initially was due to the fact that no order information was provided from your end. The information requested was specifically towards the transaction in question, no additional details were collected.

Additionally, the purchase in question is for an online order of Bully Sticks at vetsapproved.com. We're unsure of your statement "The item was for Napa and Sonoma Counties not Mendocino County" as this is a delivery and not a voucher used at a store.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/11/2023

Complaint: 20616973

I am rejecting this response because:

Sincerely,

*************************
Customer Answer
Date: 10/11/2023
Complaint: 20616973

I am rejecting this response because: I went into the internet and VetsApproved.com is a scam. The ************************ and Groupon are doing false advertising. After my phone call with ******, from *******, who stated my items were shipped out September 1, 2023, and she gave me the tracking number as the information you mailed to me cannot be read as it is a blurry fax and small, tiny print. The tracking # TNSB9Q7QSXKVMM42 from Groupon is an invalid number. I have not received any items from Groupon. I wrote to Groupon on numerous days in August 19, 20, 22, 2023. September 16, 17, 2023. I am so frustrated with Groupon because they did not handle my request. They go off on the same info that they have. They want my credit card number, email, items they have already. Yet they do not hear me. 1. The item purchased was cancelled by them as the item was only for Napa/Sonoma Counties. Not Mendocino County. 2. Faxing you some documents from numerous correspondence. Sending most current. As Groupon has lied about me not replying back. They just ignore me and my request for help. Get my money back from them.

Sincerely,

******* Dauer
Business Response
Date: 10/17/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for the trouble with this purchase.

As we informed you earlier, this order is not eligible for refund since this is outside the 3-days cancellation deadline. Here is the refund policy's link for your reference: ****************************************************************.

Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/19/2023

Complaint: 20616973

I am rejecting this response because: On October 18, 2023, I read Groupons reply and I am rejecting Groupons as I want a full refund credited back to my credit card. The item was canceled by Groupon on Aug 5, 2023 when I received an invalid transaction from them. To finally cancel the order when it did not exist, well makes no sense. I want the total refund returned. I am sending you more attachments. I sent these on Oct 17, 2023, or very early Oct 18, 2023. I do not know if you received them all. The correct response from Groupon is to refund back to my credit card company as I no longer will do business after what Groupon has put me through. Groupon does not verify if a business/company they represent is legitimate or not. This is fraud. There is no website for VetsApproved.com. Documents have been attached on Oct 18, 2023. I can not believe how Groupon has acted over a non-existing company that they represented and to refuse me my money back in the amount of $44.95. Shame on them. I dont like using the age card, but I am over 70 years old and cheating seniors is terrible. We are on limited funds as it is. Thank you.

Sincerely,

*************************
Initial Complaint
Date:09/17/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought an experience from Groupon with another company. The company I had scheduled with cancelled my experience with no option of using the Groupon. I contacted Groupon to get a refund and spent days retelling my story and arguing with customer service that I should get a refund because everything that occurred was out of my control, to no avail.
Business Response
Date: 09/29/2023
Hello Page,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Page *******
Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: July 5th, 2023 Expiration Date: Jan 02, **** Service Date: August 28, 2023 I acquired a Groupon deal for a full synthetic oil change, but upon reaching the store, I was informed that they no longer accepted Groupons. However, they made an exception for me. During the oil change, it became clear that they used a synthetic blend instead of the full synthetic oil I had purchased. This was concerning as I have always used full synthetic oil for my car.I contacted Groupon for assistance regarding the use of synthetic blend oil. The representative assured me I would receive an email from the merchant and a refund process would follow. However, I received no such communication from the merchant, leading me to contact Groupon's customer support via email.In response, I received an email stating they couldn't take action because the Groupon was redeemed. They offered $10 in Groupon credit, unaware of the significant service discrepancy. They suggested I visit the merchant, which was frustrating as I paid Groupon, not the merchant.Expressing my frustration, I reiterated my request for either the correct service or a refund. Another set of representatives echoed the inability to take action due to the redeemed Groupon. I persisted, requesting my complaint be escalated to a supervisor.A supervisor, AKShetty, contacted me, reiterating the same stance that she could not help as the Groupon was marked redeemed. I asked if she reviewed my email correspondence with all associates before writing me an email. I declined her $10 credit offer and informed her of my intent to file a complaint with the BBB.I am seeking a complete refund for the Groupon or a full synthetic oil change near *****. Unfortunately, this company appears to employ representatives who lack awareness of customer needs, leading to less helpful interactions than expected.
Business Response
Date: 09/29/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and understand your concern, however we will not be able to process a full refund in this case.

When a voucher is redeemed, it indicate that the merchant has been paid in full towards the provided service. Please note that as indicated with the deal, Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

We understand that you may find some differences with the merchant over a service, and in those cases it is required that you not use your Groupon voucher. Once the voucher is redeemed, the payment is initiated to the merchant and cannot be reversed from our end.

If you feel that the merchant provided the wrong oil change, you will have to discuss it directly with them, and possibly have them reach out to us confirming that they're approving to return the payment towards this voucher, so we can put it back in your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like a refund for some groupons I purchased and they will not refund me there was no statement saying no refund allowed or final sales. I am not going to use them I want my money back for all groupons I have available because I will not be using Groupon ever again.
Business Response
Date: 09/29/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your account details and see that your last order was made on 09/02/2023, so we can assume that all the purchases you're requesting a refund for are outside the listed return window.

Please note that as you accepted at the time of purchase, our refund policy for unused and non final sale vouchers is 3 days from purchase. Since none of your purchases meet this condition, we will not be able to accept your request to refund all available purchases in your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Order # ********** on Sep 10, 2023 for Tours Around Paradise. This transaction was fraud detected by my bank and the transaction was cancelled at the time.I reviewed my Groupon page, and this transaction was listed as "Failed".And as a result, I made another purchase of Order # **********, and this transaction was successful.However, when I reviewed my bank statement, Groupon charged me for both transactions. When I contacted Groupon, they refused to refund the 1st transaction.In my opinion, if the transaction was not shown as "failed" on the system, I would not have made the second transaction. Also, because the bank statement won't show the transaction history real-time, so I have no way of knowing myself being double-charged ahead of time.I think Groupon should be responsible for their technical error of showing a "failed" transaction and refund that purchase to me.
Business Response
Date: 09/26/2023
Hello Junwei,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your failed order was processed automatcailly resulting in 2 vouchers for the same deal.

Actually, when the card is declined, you need to cancel the transaction if you no longer need it since the system will try to automatically process it after 24 hours. Our system will automatically try running your card again for a limited time after you place your order to allow for this.

Also, I checked and see that this order is outside the cancellation window. In this case, this is not eligible for a refund.

Here is the refund policy's link for your reference: *********************************************************************;

Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wasnt notified about when a Groupon would be expiring . Im still waiting on my refund .
Business Response
Date: 09/27/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that this offer was specifically listed with an expiration date of Sep 15, 2023. All the necessary restrictions of the deal are always listed in the Fine Print and by confirming your order, you accept the Terms of use and the refund policy.

Unfortunately we're unable to process this out of policy refund. Your voucher is still valid to be used with the merchant for the paid value towards the service you purchased.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20613437

I am rejecting this response because:
why wasnt I notified beforehand about the Groupon expiration date .

Sincerely,

*********************
Business Response
Date: 10/05/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us.

My apologies for the trouble. Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Business Response
Date: 10/05/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us.

My apologies for the trouble. Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for ****** skydiving. The coupon has expired through Groupon, however its value still remains. I called GoJump to book. They said to reach out to Groupon to provide me with a new voucher number to use. They said this is the process and Groupon needs to take care of that.I contacted Groupon and explained the above. It was clear from the response I received that the representative couldnt care less to read my email because they provided a generic response failing to address any of my concerns, thus leading to this complaint. I would like this issue resolved so I can book what I paid for. If they are unable to do that, I would like a full refund from Groupon.
Business Response
Date: 09/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that our team had requested some details before escalating your case, but did not receive an update from your end.

Please note that when a voucher is purchased, the redemption code is assigned with an expiration date, so it is automatically detected once it has expired and the paid value is used after that. New codes are not required after expiration.

If we issue a new code, it will just be a regular one with a new expiration date of ~4 months from now. There is no new expired redemption code.

If you can confirm the following details, we will be happy to have our team contact the merchant from our end and sort this out for you

The phone number you used to contact the merchant
The name of the staff you spoke with
Were you trying to use the voucher for the service initially purchased(One Tandem Skydiving Jump) or a different offer
Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stopped buying from Groupon years ago but against my will I gave them another chance. I ordered two tickets to Tears for Fears but I realized that I had ticket to another concert on that day and when I went to the app where I bought it there was no way to return them. The directs say to go to the groupon and hit details and then return button - but of coarse those directions do not work, there is no details field. Then i tried to call them, all of the phone numbers online are disconnected. There are not functioning phone number since Covid. Oh how convenient for the business to ignore their customers requests. Then it was impossible to find the email and when i finally got back to doing this task after spending countless hours trying to return them, they tell me they cannot refund tickets at all. Not even on the same day that they are sold. It was an accidents that I bought them, and there is no reasonable excuse why Groupon does not make it simple to get a hold of someone.. i want my money back. They need to make it easier to return something.
Business Response
Date: 09/27/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that the offer you purchased was advertised as Final Sale. Please note that if a sale is final it cannot be returned once confirmed. Contacting us on the same day does not change this. Customers purchasing multiple tickets for different events on the same day is out of our control.

I see that our team has since made an exception and refunded your order. You will receive it on your statement within a few days.

Have a nice day.

Regards,

Harish
Manager
Groupon Customer Support

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