Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,858 total complaints in the last 3 years.
1,332 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon and when I reached out to the merchant to use the groupon, they refused to honor it. I reached out to Groupon for a refund and they are refusing. They are only offering Groupon bucks which is not sufficient as there is nothing on Groupon I want other than what I purchased and cant use
Business Response
Date: 11/17/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Unfortunately, from yur emal, I'm uanble to find the exact order yu are referrin to? In this case, can you please help me with he below details to look into the issue:

1. Order Number
2. Deal Name
3. Reason provided by the merchant for not honoring
4. Date and time you Contacted / Visited the business

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April of this year I purchased a deal from Groupon for L.u.r.me Project Four Ultrasonic Cavitation + Radiofrequency Lipo with Wood therapy + Lymphatic drainage massage.I then spent 6 months attempting to call the business at the # on the Groupon during their listed hours to speak with a practitioner to make an appointment to no avail. No one ever answered the phone or returned my calls to facilitate an appointment. During this time I contacted Groupon about my difficulty and concern and while they responded to me that they had reached out to the business on my behalf, nothing changed. No one from the business contacted me and my calls and voicemails remained unanswered despite my continued attempts to reach them. After the expiration date I reached out to Groupon again to see if they could at least reach out to the business to honor my deal and help me make an appointment and the response I received was simply that they would not give me a refund. It feels like theft and dishonesty to sell me a coupon for a business that is unreachable and unwilling to respond to messages for months and then refuse to assist or compensate me in any way once the coupon date has expired despite my best efforts to make an appointment before then.I would still like to receive the services purchased at the Groupon rate on the deal if possible, because it is not my fault that the business was unreachable. If they cannot honor the deal then I would like to at least have the money I paid credited to the purchase of a deal with a different business. Simply giving me credit in the amount paid to use at a business that has proven unreachable is much the same as having done nothing at all to resolve the problem.
Business Response
Date: 11/15/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent a direct email from Groupon, please take a moment to review it and respond back to me directly over there.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a facial treatment from Groupon. This voucher doesnt expire until January 31, ****. I saw my doctor a week after I purchased it and they advised me against getting this treatment done on my face. They refuse to refund me for a service I cannot partake in.
Business Response
Date: 12/22/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

We were notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Holistic Medspa & Aesthetics. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 12/27/2023

Complaint: 20838804

I am rejecting this response because this situation has been on going since October and I still dont have a refund.
1. you guys told me on December 1st, 2023 that if I end my dispute with my bank and provided you with proof that I did so that my refund would be issued to me. I did exactly what was requested and provided you all with proof the same day it was requested on December 1st. for you to tell me that my refund would on the way in 2-4 business days. It has been 23 days since the 4th business day and I still have not received my refund.
2. You guys have requested my bank information multiple times and have been provided it with it multiple times and still nothing.
3. When I reached out to you guys after the date I was supposed to receive my refund and didnt. I was ignored and didnt hear back from anyone for at least a week. i sent several emails asking where my refund. You guys made me end the dispute and did not hold up your end. Which is horrible.
4.i am a student and im unemployed.. that refund was going to get me back home to my family for Christmas. I never received it and was unable to go back home. You guys have caused so much stress and have robbed me of memories with my family. With everything going on in the world we dont know if another Christmas will come.
5. you guys keep saying that there is a dispute currently open with my bank. That is completely false. Once I ended the first dispute my bank informed me that I would not be able to open another dispute over the transaction. There is no dispute open yet you guys keep saying thats the reason why I havent received it. Plus what about the first time I ended the dispute and was told to wait 2-4 days to not receive my refund. You guys have manipulated and tricked me.
i have every screenshot and email saved. You guys have been unbelievably unprofessional and have really violated my rights as a consumer.

Sincerely,

***********************
Business Response
Date: 12/31/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the delay in resolving your issue and thank you for your patience.

I checked with our Internal team regarding the dispute you raised for Order # ********** and found that your bank won the dispute and took care of your refund.

Since the dispute was Won by your bank, Groupon is unable to help you with this refund again. Can you please check with your bank regarding this refund status once again?

They should be able to help you in this case and with a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 01/03/2024

Complaint: 20838804

I am rejecting this response because:
I am being told by my bank that once the dispute was closed that it was returned back to your company. why did you guys ask me for my banking information?
when was the case won by my bank?
I closed the dispute December 1st. All this time has passed and you guys are now telling me that its over the dispute that was allegedly won but I still dont see the money from? Something is not adding up here

Sincerely,

***********************
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9 Oct 23, I purchased four (4) Groupon Massages at Longevity Massage, ********. I confirmed a massage for 13 Oct 23 at 12 pm. and had a horrible experience. The person at the front desk did not speak English, and acted like they'd never seen a Groupon. The facility smelled of cooking food which was very unpleasant. Finally, after much chatter between the people in the spa, I was shown a room with just a sheer curtain and the therapist left the door open. I closed the door so I could disrobe. The therapist spoke no English either. During the entire massage, people were talking loudly in the hallway and it was very distracting. As I was leaving, the massage therapist ASKED ME FOR TIP!!! I have never been asked for a tip! I contacted Groupon and asked for the other 3 massages to be refunded. Was told that the 3 days grace ****** had lapsed, and I could only get Groupon Bucks. I sent back an email and asked if my email was even read about the experience & was told no refunds; only Groupon Bucks. I never could figure out how to convert the remaining $141.00 to Groupon Bucks & tried the massage facility again. This time was worse. I had a confirmed appt at 12 and arrived about 10 minutes early. I was met by a man who spoke no English. He had to use his cell phone to convert my English to his language. No one in the entire facility spoke English. Then he gestured to me 5 minutes and showed me into a massage room. I waited 15 in the massage room and finally went outside looking for someone to update me. The man was roaming the hallway and said 15 more minutes. It was now almost 12:30 so I left. I prefer to be reimbursed for the unused vouchers.
Business Response
Date: 11/15/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 4 tickets to the zoo totaling $101.38. I tried to cancel my tickets within 10 minutes of purchasing due to someone in our group bought my families tickets so I was refunding the ones I got off of Groupon. They have a return with no questions asked within 3 days so I met their timeframe but they refuse to refund me stating I need to contact the world wildlife zoo to get permission for the refund. I bought tickets through Groupon, if they need conformation they can conact the zoo. I explained this to them multipole times but they keep responding with the same genreic email that I need to get the zoo to approve this. It is not my problem to do, if they want zoo conformetion they can do the work and get it. I did cancel within their timeframe and they are just giving me the run around
Business Response
Date: 11/16/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I will reach out to the merchant on this and write back to you in the direct email from Groupon, once I have heard back from them.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/17/2023

Complaint: 20836992

I am rejecting this response because:
This does not solve my issue. I don't need a personal response, I need my refund. Reach out to whoever you need to but I need my refund.
Sincerely,

*********************
Business Response
Date: 11/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the wait.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a a Groupon and the city was incorrect. I specifically searched the location I was anticipating purchasing. I received an email with an alternate address. I called the hotel who advised they couldnt change location but they accommodate cancelation so I can rebook. Groupon emailed me saying they will refund but I need written confirmation from the hotel. The hotel emailed and said they confirm cancelation. Groupon are now refusing to cancel or refund so I can rebook.
Business Response
Date: 11/15/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies.

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello- I purchased a Groupon Voucher on 9/7/23 for an acne treatment at a company called Dr ***** from 9/7- 10/7 I called, left voicemails and used their website in hopes of dr ***** reaching out to me to schedule a time for me to use the voucher however i never heard from them. Therefore i went somewhere else to help with my acne where i was put on medicine/ prescriptions and was recommended to not get this treatment done on medication. I then reached out to Groupon asking for a refund as i never was able to schedule the treatment and now i cant even get the treatment done. Groupon then kept telling me i already used the voucher which i never did and on ***** Dr laser asked me to reach call dr ***** at a number they provided and have them prove that i didnt use the voucher, cant use the voucher and should be refunded. The employee at Dr ****** ******* saw i never used it and emailed me and groupon stating that i need to be refunded. Groupon now continues to tell me they reached out to dr laser and that the vouvher was used and isnt refunding me. I have attached the emailed asking me to just provide proof i didnt use the voucher, ********** ******* email) telling them i need to be refunded and their email today telling me they still wont refund me. I have also summarized all the emails and who i talked to on another attachment.
Business Response
Date: 11/16/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent you a direct email from Groupon, I will kindly urge you to check the same and respond back to me directly over there if you need any further help as well.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/17/2023

Complaint: 20834027

I am rejecting this response because: They are not refunding me and are telling me the window of a return has closed by they were taking months to respond to me hence why i believe the window has closed.

Sincerely,

***************************
Business Response
Date: 11/22/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the mix-up.

I can confirm that our system processed your refund successfully on 11/21/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: November 6, 2023 Total amount for three orders $812.25 Order numbers: 1000-146558-041389 1000-146558-071806 1000-146557-989024 Groupon misled me and, in fact, lied to me. I was searching for discounted tickets to Kingdom Magic Park, and Groupon displayed them as available. I clicked the link and made the purchase, only to discover that this particular park was not included in the offer. Groupons false representation led me to spend $812 on unusable tickets. They refused to issue a refund, claiming it was a final sale, even though I didnt see any warning about this being a final sale. This is a clear case of fraud. I hadnt even activated the tickets and requested a refund immediately, not even 24 hours after the purchase. I insist on a full refund to my original payment method without delay!
Business Response
Date: 11/16/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble and the mix-up.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Mobile car detailing services. I eventually scheduled an appointment for service after leaving 3 voice-mail with the company. My appointment was confirmed via text message. On the scheduled day the company no call, no showed and has yet to respond to me since. I inquired about a refund from Groupon and was told I was not eligible since it was over the 3 days of purchase date... I do not think it is fair to loose out on $77 due to a business not showing up to provide the services paid for. I don't see how myself as the customer has to be penalized for such incident happening. Doesn't Groupon have insurance and/ or procedures with the merchants they work with to cover these situations?
Business Response
Date: 11/15/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a six-hour Cozy Maids (CM) DEEP clean voucher from Groupon on 11/2 in the amount of $149.62. When I scheduled with Cozy Maids, I elected an extra service (baseboards) which suggested I purchase another hour. Altogether, seven hours of deep cleaning were purchased. My appointment was scheduled for 11/4 at 9:00 AM with a "preferred" cleaner. My cleaner arrived around 11:10 AM. She barely had cleaning supplies. I offered my own. She moved at a snail's pace and failed to clean several areas in my home. She did NOT clean my kitchen. Supposedly she swept and mopped. However, I had to sweep and remop while she was there. It was obvious she could not physically do the work and or never professionally cleaned a home a day in her life. Food was on the counters and floors. Dishes in the sink and counters. Large appliance surfaces were not wiped. My rugs had debris on them. When I pulled back the throw on my bed, there laid socks. The bathrooms were untouched. Mold and soap scum still remains. I even offered a bleach cleaner, but she never touched it. I explained to her that I was pregnant and could not safely deep clean, which is why I hired CM. I asked what I had to request to get what I paid for, which was a deep clean - because my home is not clean. She replied, "Uh 6, 7, or 8 hours - maybe two cleaners." I was furious because we were taken advantage of. She knew the details before accepting the job. She knew she was not capable of cleaning a home, yet she still accepted the job. She didn't even do basic things like move items back to their place, or move small objects to sweep and mop. She didn't sweep/mop under the table. My feet were sticking to the floor. She left items on the floors and basically skipped my daughter's room and bathroom. Now I am in so much pain and am stressed trying to find a resolution. Order Number - 1000-146537-275155
Business Response
Date: 11/09/2023
Hello Kortney,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

To help make up for the trouble, I've issued $75 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/10/2023

Complaint: 20830711

I am rejecting this response because I did not use an account to make the purchase. I purchased the Groupon as a gust. Therefore, I cannot access the $75 credit that is being offered.

Sincerely,

*************************
Business Response
Date: 11/15/2023
Hello Kortney,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the mix-up. You will need to create an account with us with the same email that you used to make the purchase to view the Groupon Bucks.

Groupon Bucks are available in your account immediately after they've been issued. When making your purchase, there will be a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase. You can combine your Groupon Bucks with promo codes and other discounts--just make sure you're logged in to the account where you received the Groupon Bucks.

While Groupon Bucks apply to most deals, they currently cannot be used on gift cards or any deals where the use of Bucks is prohibited in the Fine Print.

You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the website or mobile ap

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support

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Business Response

Groupon, Inc. is NOT a BBB Accredited Business.