Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,821 total complaints in the last 3 years.
1,304 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/10/23 there was a pending charge from Groupon on my debit card for $162.There was also a charge from a different company that I wasnt familiar with.These were fraudulent charges.Ive never had a Groupon account & didnt purchase anything.I reported it to my bank & received a refund.The case is just closing now,& I hadnt received any further info from my bank so I called them.They said Groupon refused to refund and the charge is being reposted to my account,& Im responsible to pay.They say Groupon has a tracking number from fedex,that I was sent ****************** was delivered to my address.Its some kind of computer game tower? Not sure.I NEVER ordered or received anything.I tried to contact Groupon,but they didnt respond to emails until. I hit the cancel accounttab,then I got a chat person.I believe their policy is you have to notify them within 3 days of problems,but I thought my bank was handling it.The bank told me Groupon said they sent notifications to an email at a ****** acct-I have one I never use,but no messages were there.I tried to check if someone made a phony acct in my name at ************************** was unable to find any acct with ********************** under any of my emails.I want them to refund to me,this was a fraud purchase.They havent gotten back to me,and the charge is reposting to my bank account.I also told them I want to cancel any Groupon acct in my name,because it wasnt opened by me,and they refused to verify that they would do this.
Business Response
Date: 09/29/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that it was escalated to our Account Specialists team for a fraud review.

They will get back to you with an update as soon as possible.

Thank you for your patience in the meantime.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/02/2023

Complaint: 20639685

I am rejecting this response because:
I have not heard from Groupon recently and will not be satisfied until they refund the fraudulent charge.
Sincerely,

***************************
Business Response
Date: 10/07/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I"m sorry that your account was deactivated due to security reasons.

Since the account was still in deactivate status, I will escalate the issue to the concern team. They will check about the account status and update you on the refund request for the Order # **********.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/09/2023

Complaint: 20639685

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 10/09/2023

Complaint: 20639685

I am rejecting this response because:
I have received NO communications from Groupon in weeks.I have NEVER had an account with them or purchased anything using Groupon.Maybe they are sending messages to FRAUDULENT account who stole my information and made unauthorized purchases.This theft was committed using an email account that did not belong to me. If you look at the purchase you will see the card wasnt present and no CVV provided.I did not make the purchase,it was a theft,J want them to refund me.
Sincerely,

***************************
Business Response
Date: 10/15/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for the delay in resolving your issue.

I checked and see that what you mentioned was right. All the correspondence was sent to the email address **********************. No worries, I've now added your email address *************** so that all the correspondence will be sent to this as well.

Actually, our internal team has requested few information to look into the issue for you and resolve this.

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/16/2023

Complaint: 20639685

I am rejecting this response because:
I HAVE NOT RECEIVED any emails from this company asking for further information.Again,I NEVER made any purchase from Groupon.This was a fraudulent purchase.Perhaps you should use better verification when conducting sales.This is your companys mistake.I am still in possession of the card ,never gave permission to anyone to use it,and received no product from this sale.
Sincerely,

***************************
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon at a spa for $135 & have not been able to get a. Appt. I was assured someone would get back to me & since then they have never answered the phone, I dont know how to proceed.
Business Response
Date: 09/30/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've sent you a direct email from Groupon, I will kindly urge you to review the same and write back to me.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher ,Order # ********** , for a face treatment at **** Esthetic. I have contacted the business for several times, trying to schedule an appointment. No anybody ever picks up the phone. I contacted Groupon for a refund and never got a response, they kept asking me the same question "who I contacted the business", but the business is never available. I am requesting a full refund of $146.25. Attached is the order detail and communications to Groupon
Business Response
Date: 09/28/2023
Hello Jing,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to the merchant being unresponsive and not responding.

Option 1: If youd prefer to try to use this deal as planned, we can contact the merchant to reach the best possible solution for this issue. Just know that it may take up to a week for us to have an update.

Option 2: We can explore refund options.

Which of those options would you prefer?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Groupon for three personalized Happy Birthday story books that Groupon advertise through a business called put me in the story.After purchase, I followed the Groupon directions to complete the order. For each individualized book you are to submit the name of the child that you want in the book along with the pictures of that child youd like displayed in the book. I did this for three different children each their own book for the three individual story books I purchased a Groupon. I received only 2 of the 3 books I purchased. The two books that I purchased had the wrong names and pictures throughout the book.. it had the name and picture on the cover of the child that I submitted but throughout the book it has names and pictures of a completely different child. It obviously a misprint and a mistake on the companys behalf. I spent the next two weeks calling the company to find out where my third book was and to ask if they could re-issue the two books that I ordered and send them with the correct names/pictures throughout.No one ever answered the phone through the two weeks that I called. I left numerous voicemails and never received a return call. These three books were purchased as birthday gifts again I only received two of the three and the two that I received were complete misprints that I was unable to give because they had the wrong childs name and picture throughout the books.In addition to the over $30 I spent on Groupon. I also spent over $21 on shipping directly to the put me in the story company.I have been going back-and-forth with Groupon for over a week numerous emails and live chats only to be told that they will not refund me. They will just give me a $10 Groupon credit.Since I spent the money through Groupon, they should be accountable for the merchants they sell products for.I understand Groupon not refunding my shipping costs because I did not pay them directly to Groupon. I did spend over $30 to groupon
Business Response
Date: 09/29/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that our Internal team has reached out to the merchant on your behalf and the merchant has informed us that two orders for her under this email address: *********************** none of those orders are under your name. Orders are ********** & 1001542848.

The merchant asked to send a EMAIL showing that the book received is not correct, will need to send photos attached to your email. Then they will have the book reprinted. Either way they will need a photo showing it's wrong.

Please use this link to contact the merchant via Call, E-mail or Chat option: ****************************************************************************

The merchant will be able to help you with a resolution. If you still need any assistance from Groupon, please let us know.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for laser hair removal on June 25, 2023. I decided to cancel the order and requested a refund. Groupon issued the refund in Grouponbucks instead of returning the money in the original form of payment and denied my additional request for a refund to the original payment method.
Business Response
Date: 09/29/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're uanble to redeem the Groupon due to fine print restrcition.

Unfortunately, we're unable to refund this order to the original form of payment since the refund request was made outsde of the 3-day cancellation window.

Here is the refund policy's link for your reference: ****************************************************************

The refunded Groupon Bucks will never expire and you can use for any and all the Groupon purchases.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/02/2023

Complaint: 20637595

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They gave me tickets for seats in a different section than advertised. They advertised the seats to be in Section Balcony 6 and instead they gave me seats in Balcony 9. I would never had paid for seats in Section Balcony 9. I reached out to the company and they refused to rectify the situation.
Business Response
Date: 10/02/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your seating section was incorrectly purchased.

I checked all the possibilities from our end and unfortunately, we can't make any changes to the reservation you made after the order is processed completely since this is a "Final sale" deal.

Also, tickets are usually distributed and seating is assigned on a first-come, first-served basis or as described in the Fine Print.

The sections are assigned based on the option you choose on the deal page. Once the order is confirmed, the allocation can't be modified.

I once again apologize for the inconvenience this has caused. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used the Groupon App to purchase 6 tickets for ************** Park, in **. My first attempt using the Groupon App stated that the sale did not process, and to try another card. I did that, and that sale did process. However, both transactions were processed in the amount of $161.49 each. I sent several emails to Groupon, explaining the issue. They will not refund my money of $161.49 b/c they say it was a final sale for the tickets. I understand final sale. I do not understand why there app charged me while stating that sale did not process and prompted me to do it again. Now I have 12 tickets (I need 6) and they are saying they can only refund in form of Groupon bucks. I need a refund back to my card, that their app stated the sale did not process. I would not have "attempted a second sale/purchase" if their app did not state that the first attempt did not process. I contacted Groupon via email the same day as the transaction, 9-19-23.
Business Response
Date: 10/02/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your initial failed order was also processed resulting in duplicate purchase.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************. We recommend reaching back out to your financial institution directly to discuss a resolution.

In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought Groupons. They were redeemed and the services were not rendered. I have been unable to speak to anyone in customer service as they do not have a call line. I have been shuttled from one Groupon representative to another and no resolution has occurred despite multiple emails and photo attachments.
Business Response
Date: 09/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked all your previous conversations and I can see that you've provided the screenshot of the message you sent to the merchant. However, when we contacted them, they responded stating that the Groupon was used and service provided.

In this case, I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon cant modify the status of a voucher without this confirmation.

Can you please try contacting the merchant at ************** OR via email at ************************************** ?

You can better try reaching them via phone at ************** and ask for the email confirmation stating that the service is not provided.

Once we have the email confirmation, we can look into the refund request for you.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a beauty service for $90, only to find out that the merchant does not have the availability for months out. When I tried to get a refund from Groupon, I was told no because I waited longer than 3 days. I was told repeatedly to reach out to the merchant (which I did because thats how I confirmed her availability) I am being told there is nothing they can do about it and they dont have the option to refund, which is a lie. The services were not used and will not ever be used due to the merchant not having availability.
Business Response
Date: 10/02/2023
Hello Laurren,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the merchant doesn't have availability in your preferred time.

As we informed you in our earlier communication that we are unable to refund the Groupon since it is outside the 3-days return policy.

Here is the refund policy's link for your reference: ***************************************************************************;

However, given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/04/2023

Complaint: 20635142

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked For a refund of **** as I did not mean or know I purchased from Groupon they advised me they could issue Groupon bucks and hung up on me. I want a refund back to my card not Groupon bucks
Business Response
Date: 09/29/2023
Hello Sahala,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your order details and noticed that it was purchased as a guest, so any details which were already saved on your account could not be used in this case like a saved credit card. All details including the payment information were provided at the time of checkout which would make it impossible for this to be an accidental order.

You made the order on Sep 08 and reported it on Sep 21, which is way past the 3 day return window. Our team still made an exception for you as you're a new customer and offered you an alternative in the form of Groupon bucks, but I'm afraid that is the most we can offer in this case. This was a completely valid purchase for which a cancellation request was submitted outside the agreed upon refund policy.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.