Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,324 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for microblading. After purchasing, while trying to schedule an appointment, the reviews for this business (that Groupon hides) showed up and I realized that I would NEVER use this Groupon! The woman who runs the microblading company falsely marked my Groupon as redeemed - I contacted Groupon customer support and let them know it was never redeemed and they tried to argue with me about it before finally saying oh, she never used it. I have been trying to get the money I paid them refunded, but they have made it literally impossible to do anything on my side of things. I want my $200 back so I can close my Groupon account and never have to deal with this company ever again. VS-2KNG-HLY2-VXLH-FS6C
Business Response
Date: 10/02/2023
Hello Kayla,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that this purchase was made on 11/13/2022 and it was initially redeemed on 04/14/2023. Your initial contact regarding any concern with this voucher was in 07/18/2023, at which time your voucher had already expired(05/12/2023).

We contacted the merchant on your behalf when you reported that you did not use the service with the merchant, and they confirmed the same. This indicated that you might have clicked on redeem voucher by mistake when viewing this order.

We unredeemed your voucher promptly so you could still use it, but please note that a refund towards this order would not be available at this time. The general cancellation window for these vouchers is only 3 days from purchase.

Your order was made on 11/13/2022 and refund request was submitted on 07/18/2023. We have unredeemed your voucher after confirming that it was not used, so your voucher is valid for redemption at this time.

The user reviews for all our offers are available to view on the deal page before making any purchases. This merchant has a user rating of 4.7/5.0 with 31 user reviews.

If you change your mind about using a voucher for any reason after purchase, you must cancel it within the first 3 days, after which we will not be able to offer cancellations as long as the voucher is valid.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/11/2023

Complaint: 20648636

I am rejecting this response because:

Your shady business practices are unacceptable; its also completely unacceptable that you chose to respond to me via Groupon chat rather than through the BBB. Youre a million dollar company who can afford to refund the $200 that was shadily taken from me - a woman with a traumatic brain injury. I want my $200 back, and I want you people to stop acting like this is impossible. I will NOT drop this, and will continue to fight it for as long as possible.
Sincerely,

***************************
Business Response
Date: 10/17/2023
Hello Kayla,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon in august 2023. I reached out to the seller on Groupon to try to schedule for the service I booked. The seller of the Groupon was unable to accommodate any reservations as they were booked out past the date of the expiration. I asked the seller of the Groupon if I could get a refund, they said I just have to go through Groupon. I reached out to Groupons customer support and have been getting the run around and Groupon keeps trying to reject giving me my money back. They keep sending me the same form that Ive already completed with the situation and sellers number. Im beyond frustrated at their attempts to rob me of my funds.
Business Response
Date: 10/13/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ********************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

With care and kind regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sep 1, 2023, I purchased 4 masks for a total of $103.96. Before I received these masks, I decided to buy a 5th one on Sep 3, 2023, for $27.36, just in case the deal disappeared before I could get one more. My motivation for this was to provide masks for my family, who have health issues that make breathing in masks challenging. I believed these masks would be a great solution. All five masks were shipped together in one box. I opened just ONE mask to test, my face is so small, I need kids' masks for a proper fit. These masks didnt even fit me, let alone my family members, and it will allow dangerous pathogens into their airways. (These masks were supposedly designed for nail techs to protect them from nail dust.) I made sure to check their fine print, which stated they issue refunds. So, I attempted to initiate a return and obtain a refund since these masks were entirely unusable. I first contacted Groupon, who then connected me with the merchant (Forward Beauty/***************) The merchant initially confirmed that items were eligible for returns within 30 days if they were unopened and new. However, when I informed them that only one mask had been opened, leaving FOUR unopened boxes with intact plastic wrap, they changed their stance and stated that they do not accept returns for masks due to hygiene and safety concerns.I've reached out to Groupon multiple times for assistance, but they keep directing me back to the uncooperative merchant who refuses to honor their listing and the email confirmation they provided regarding refunds. On Sep 22, 2023, I contacted Groupon once again through live chat and attempted to seek resolution. Unfortunately, after requesting assistance from another representative, they stopped responding to me.In light of these circumstances, I am requesting a full refund for the masks. I believe Groupon should be held accountable for allowing their merchants to deceive and defraud their customers.order# GG-2YLY-JT6R-2XHY-GTGT
Business Response
Date: 09/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I can see that the merchant can't take a return because the order has been opened. I'm really sorry but we are unable to look into a refund or return request.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/03/2023

Complaint: 20648431

I am rejecting this response because:
I'll reiterate. I ordered 5 individually wrapped masks. I only opened 1 to look it over. They're unusable, so I want to return the unopened ones for a refund. The merchants listing says they give refunds on unopened items within 30 days and in an email they told me they give refunds but only take unopened items. After I said that I had 4 unopened ones they took back what they said. Groupon is still backing what *************** is doing to me.
Sincerely,

*********************
Business Response
Date: 10/05/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

For the four unopened orders, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I ordered the items on 4 Sep ******. The total of the order was $122.03. I had purchased a total of 9 items of clothing. My dispute is with the 7 items that came from BSGOO ($89.96).3. In the description it clearly stated the material is 60% cotton/40% polyester. I received 7 items; 3-100% cotton, 1-95%/polyester 5%/spandex and 3 unknown material (I cant open if Im returning). This is an error on the merchant for false advertising.4. The dispute is the items I received were not as stated in the description. I would not have purchased this type of material.5. According to Groupons website, I had to contact the merchant. Initially, the merchant responded to return the items. I stated that since this is not my error, Im requesting the following: Refund full price of all 7 items, shipping costs for 7 items ($6.99x7) and a RMA to return the items. I received two more responses from ***** stating the same thing. Each time I had requested confirmation that I receive the full price of the item, shipping and a RMA to return the item. Then, I contacted Groupon directly and ****** S. responded that I needed to contact the merchant. I replied stating that I had contacted the merchant three times with no resolution. ********* responded the same thing to contact the merchant. 6. Order/tracking #****-146242-165920.
Business Response
Date: 10/02/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm going to share this information with one of our Groupon Goods Goods Marketplace team to look into further. They'll be able to find the best resolution possible or locate more information if needed.

Thanks for reaching outyour feedback helps us to improve our customer experience. We appreciate your patience and will follow up soon!

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/04/2023

Complaint: 20648025

I am rejecting this response because:

The response did not address any of my issues/concerns. The company only stated they are looking into my complaint.

Sincerely,

*************************
Business Response
Date: 10/09/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I see the escalation promised in our previous reply was successful and the merchant has gotten back to you under that escalation. Please respond to them to proceed with your request.

If you're not seeing their reply, please search your inbox for the Groupon support request #*********.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2023

Complaint: 20648025

I am rejecting this response because: I have outlined my resolutions to my complaint. The business has responded however they have not provided any responses to my request. If the business would read the original complaint to BBB, then they will know how to resolve this issue. Please inform the merchant that I tried several times to resolve this issue prior to issuing a complaint through BBB. Since *** issued this complaint, all correspondence needs to be addressed through BBB. The merchant has not even tried to read my complaint and my resolution. Nothing has been done to resolve this issue either by Groupon or the merchant.
Sincerely,

*************************
Business Response
Date: 10/14/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

The merchant will not be able to respond to you through BBB as this request is posted to Groupon and only we can respond to you. The merchant had gotten back to you via the initial request that you submitted through your Groupon account, and any correspondence with them can only proceed under that request.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2023

Complaint: 20648025

I am rejecting this response because:

I contacted the merchant three times prior to starting this complaint. The merchant did not address my issues.
I contacted Groupon twice before starting this complaint.
Neither Groupon or the merchant has addressed any of my issues/concerns.
Since you say that the merchant cannot respond directly to this BBB complaint, why doesnt Groupon assist and try to solve my issues by discussing this with the merchant.
Both the merchant and Groupon have asked me what they need to do to resolve this issue. Ive written it at the beginning of the complaint. Also, Ive written through emails to Groupon and the merchant.
Sincerely,

*************************
Initial Complaint
Date:09/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid for a circus voucher for tickets twice and didnt receive any of them in time for the 7:30 event and contacted chat and they didnt respond until the next day and said they couldnt help me
Business Response
Date: 10/02/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that though you've indicated that the concern is not receiving the tickets on time, you had contacted our team with a different issue instead.

Please note that you contact with our team was a live chat, which was addressed in real time and not responded to later. Your had reported to our team that "It the circus tickets I ordered them twice and need a refund on one order" indicating that you purchased two by mistake and were looking to cancel one of those. No concerns regarding not receiving your tickets was raised.

Since this is a Final Sale offer, your request for refund was denied. I wasn't able to find any other support requests submitted from your end requesting assistance with any undelivered tickets.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a deluxe facial on Groupon on 7/30/2023. When I went to book the facial (valued at over $500), the vendor website did not allow me to book the service through the provided instructions on my voucher. There was no such named service on the website that I could book. I called the spa and they instructed me to choose the skin-balancing facial option (which was priced at $170). This made me nervous since its not the value or name of service that I initially paid for. At that point, I contacted Groupon for a credit or refund. They say that the spa wants me to call them but I already had and was not comfortable that the original deal was being honored. From my perspective, the instructions on the voucher dont work and I want my money back. I have just disputed the charge on my credit card because I have no other recourse. I will not use Groupon again ever. Very disappointing.
Business Response
Date: 09/29/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon. It was marked as redeemed but I didn't use it. I contacted Groupon support on September 13th. I spoke to the merchant, as requested, and they confirmed it wasn't used to me. I followed up with Groupon and they said I'd have my refund after 7 business days. Now they're wanting to start the **************** again and telling me to contact the merchant, yet again. The customer service is horrendous. They talk in circles. I waited the 7 days for my money like I was told to and still don't have my refund. I'm not going to contact the merchant again.
Business Response
Date: 10/02/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that the refund information was provided with the update that the case has been escalated to our team who will be contacting the merchant directly for an update. The refund was promised once the issue is resolved.

But when our team contacted the merchant towards your voucher, they informed us that services were indeed provided towards your voucher and it was not just redeemed by mistake.

Our team has reached out the merchant twice at this time upon your insistence, and both times the merchant has provided a confirmation that services were rendered.

Since you are assuring that you spoke with the merchant and they told you that they can confirm the service was not performed, please get that in writing and forward it to us if you'd like further escalation. We will not be proceeding with any further escalations on our end without a formal letter written to you from the merchant.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/05/2023

Complaint: 20646297

I am rejecting this response because: I have asked to see the "confirmation" from the merchant and Groupon refuses to provide me this "proof." I was OUT OF THE COUNTRY when the Groupon was redeemed and sent my flight receipt to Groupon, per their request. It is impossible for me to have redeemed my Groupon when I was in ******. The merchant can very easily say it was "redeemed" when it was not. I have shown proof of my whereabouts. What "proof" is the merchant providing?
This Groupon was not used. I need my money refunded. I can upload my flight receipt here as well, if needed.

Sincerely,

*************************
Business Response
Date: 10/09/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We understand your concern but as discussed, we've already considered your complaint and contacted the merchant twice, we will not be proceeding with any further investigation in this case.

Please note that Groupon vouchers are never limited to be used by the account owner only and are fully transferable unless specifically noted in the fine print. This purchase was eligible to be used by anyone so you being in a different country does not provide sufficient information confirming that the purchased voucher was not presented and redeemed at this merchant. In this case, I would recommend that you check with any family or friends who might have access to your account and may have used your voucher by mistake.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2023

Complaint: 20646297

I am rejecting this response because: no one else has access or was given permission to use my Groupon. I've requested you send me the "proof" the merchant gave you and you refuse. WHO supposably used it? WHEN? The merchant should be able to provide you this information.
I did not use it nor did anyone else I know. The merchant marked it as used. This is clearly a scam.

Sincerely,

*************************
Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a GROUPON on August 4, 2023, for a *******************************. Worst experience ever. The bus was ***** minutes late, was minutes ahead of the pre-recorded audio guide, the driver didn't speak English and about halfway through the tour told everyone to get off the bus because he was going to lunch (as much as we could understand). (Our intent was to ride the full route back to our starting point without getting off the bus, which I'd done many times before). The temperature was near 100 and we were dropped off at a park. The next bus was 45 minutes away so we ended up paying for an UBER to take us back rather than wait. I contacted BIG BUS management about the issue and the manager apologized and would have refunded if it had not been purchased via GROUPON, and advised me to contact GROUPON. I have reached out to GROUPON dozens of times and the customer service is horrendous. Initially, I was asked to have someone from BIG BUS email them at ************************************** with information about the experience, etc. which they did. GROUPON had agreed to a refund once they got the email. However, rather than a refund, they keep sending out form emails asking the same questions over and over and over. Some emails say "Please provide more information" or "We will refund you soon" and then a week later I'll get an email asking for me to respond with my issue. This has been going on for 8 + weeks and it is ridiculous. I'm guessing at this point that their "customer service" is offshore and no one is actually addressing the issue. I simply want my money refunded and I will surely NEVER use their services again and will spread the word to everyone.
Business Response
Date: 09/29/2023
********************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I can confirm that our system processed your refund successfully on 09/27/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Additionally, to encourage you to spend with us again and as a tangible means of acknowledging your disappointment, I have loaded your account with ************************** Bucks. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.

Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/04/2023

Complaint: 20645904

I am rejecting this response because:
I still have not seen the refund.

Sincerely,

***************************
Customer Answer
Date: 10/11/2023

Complaint: 20645904

I am rejecting this response because:
consumer responded on 10/4 that he had not rcvd refund ; case closed today 10/6

Contact Name - ***************************
Business Response
Date: 10/17/2023
********************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your refund is stil not reflecting in your Bank account.

I checked and see that your refund was successfully processed to the card used for the purchase on 09/27/2023. I can help you with the refund information with which you can reach your bank and track your refund. Your bank should be able to help you with this information.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me from the standpoint of refund received. I still will never use this company again and will discourage others from doing so due to the length of time it took to resolve my issue.

Sincerely,

***************************
Initial Complaint
Date:09/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mistakenly purchased a Valvoline Groupon in an area thats 100 miles from me. Its been h*** trying to get monies back to purchase correct location. Groupon does not answer phone and they also state because of COVID we have to message. Did that and still no response. I just want Moniies back. Please help
Business Response
Date: 09/29/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I can confirm that our system processed your refund successfully on 09/23/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS IS WHAT I WROTE TO GROUPON TODAY AFTER GETTING YHE EMAIL RUN AROUND From GROUPON CUSTOMER SERVICE! "********************** is lousy Groupon cancelled all of the Groupon Bucks which they had credited to me in NOV **************************** 2023 I want my GROUPON bucks RETURNED BACK TO ME I AM GOING TO DISPUTE THIS THROUGH MY CREDIT CARD AND THE AUTHORITIES OF ********* BECAUSE GROUPON SOLD ME GOODS THAT WERE ADVERTISED AND YET I NEVER RECEIVED AT LEAST TWO OF THE ***** AND I AM TOLD MY GROUPON BUCKS WOULD NOT EXPIRE. That was worth about $100 GROUPON IS A COMPANY OF SUCH LIARS AND DISHONORABLE TOO. IT IS PRETTY SAD.ALL I ASKED FOR HERE WAS A CALL TO ************ TO DISCUSS THIS WITH A SUPERVISOR.THE POLICY WHEN I MADE THESE PURCHASES AND CONVERTED ALL OF THEM TO GROUPON BUCKS WAS THAT GROUPON **************** WOULD NEVER EXPIRE.I DID NOT EVEN HAVE THOSE GROUPON BUCKS FOR ONE YEAR AND GROUPON TOOK THEM ALL AWAY!"
Business Response
Date: 09/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the confusion regarding the Groupon credit you had in your account.

I can see that you've traded few Groupons for Groupon Bucks. Those trade-in Bucks had an expiration date as 08/03/2023. Since the trade-in bucks was not used within the given timeframe, they expired and the original order was reinstated.

Now, you have all the original Groupon back in your account as active. So you can redeem those expired Groupons for the paid value with the same merchant and for the same option purchased. You can check your Groupon account for those available Groupons to redeem.

If you prefer not to use those expired Groupons, please let me know the exact reason for each order.

Also, I would like to inform you that the expired Groupons are not eligible for a refund or trade-in. Here is the refund policy's link for your reference: ****************************************************************

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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