Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,890 total complaints in the last 3 years.
1,282 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/21/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried signing into my account with correct password which is storage in ****** and it's not working i was trying to reset the password and it doesn't work! I would like a refund check for all my Groupon bucks mailed thanks
Business Response
Date: 11/27/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can see that your request was already completed and our team helped you gain access to the account.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I hope in future i shall not run into this situation again. As it has happened several times in the past however now you're customer service line is not working it was harder to get access to service.

Sincerely,

*********************************
Initial Complaint
Date:11/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon completely deactivated my account sometime within the last month or so, as I was logged in prior to that. I read other complaints online and they had this same problem- Groupon deactivating accounts that have Groupon cash. My current phone as well as my 2 previous phones have my Groupon login saved with the email: ********************** That is the email I have with Groupon. However, Groupon now says that email doesnt have an account with them. The issue with this is that 1. I am trying to book something with Groupon currently and 2. I have around $1,500 Groupon Bucks, give or take, in my account. I have been active on that account recently, and again, still had Groupon Bucks to spend of my own money. This amount was a credit from a cancelled trip during Covid-19. I booked a trip to **** through Groupon with **************** Tours in 2019, but it was cancelled in March of 2020 because of Covid. The funds I had towards that **** trip went to my Groupon Bucks. I have emailed Groupon multiple times and they are of no help whatsoever.My goal in writing this is to get help reactivating my account so that I can login to my Groupon account again. Thank you.
Business Response
Date: 11/24/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent you a direct email from Groupon, please take a moment to review it and respond back to me directly over there.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/21/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon keeps playing games and commiting fraud. Bouche city voucher had no availability in my town. They said they wont refund. If you dont buy the voucher you have no way of knowing if they have availavility or not because the link comes with the voucher. Its king of cheating custumers to buy to then stay with the money. I requested a refund for cozy maid voucher because cozy maid customer service *** was being retaliatory after I reported they were trying to charge me a service fee they cant charge me for because its voided when you have a voucher. I ended up not using and not wanting to use the voucher because of the terrible experience I had. Groupon has to refund me and itd making excuses to not do it.
Business Response
Date: 11/27/2023
Hello Mia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies.

I can confirm that your order was refunded to Groupon Bucks on 11/24/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Complaint: 20899352

I am rejecting this response because:

Im still waiting for *********** refunds and radiesse voucher refund. The bussiness told me I can ask groupon for a refund

Sincerely,

*****************
Business Response
Date: 12/05/2023
Hello Mia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the continued trouble.

I've gone ahead and issued a full refund to your original form of payment and removed those Groupons from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- I purchased a Groupon for Gentle Giant Massage on 10/9/2023 for $88.00. An appointment to redeem the voucher is required and the only contact information provided on the voucher was a phone number. (No address or storefront that I could find). - I called the number provided on 10/16. It was answered and I was told it was a wrong number. I have no other official way to contact this merchant. -Therefore, I filed a customer service case with ********************** on 10/16/2023 requesting a refund. I was told that I was outside the refund window. -I did some research and found a ******** page for this merchant on which was listed an email. I also happened to see other customers also saying the number provided does not work. I sent an email on 10/31/2023 to the merchant which has not been responded to. -I filed another customer service case with ********************** on 11/06/2023 and have been going back and forth with their customer service agents a few times. I've been asked to provide screenshots of emails/ calls, which I have provided. The consistent responses I have received are to contact the merchant, however I have continually clarified that I have no way of contacting the merchant and that my case is regarding the merchant being unresponsive. At this point, it appears as though Groupon customer service agents (if they are agents and not bots) are not reading any of my messages, but continually just replying the same answer which is not relevant to my concerns. They have refused a refund or to assist with the case at all, but continually direct me to contact the merchant, whom I am unable to contact and who is unresponsive.
Business Response
Date: 11/24/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Better Business Bureau:

Thank you for following up on this case and for looking out for customers. Without this intervention, I do not believe Groupon would have resolved the matter. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, prompted by Better Business Bureau, is satisfactory to me.

Sincerely,
*************************
Initial Complaint
Date:11/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Online Medical Marijuana card. I cannot use this Groupon as I cannot get a card. I contacted Groupon to request a refund (groupon bucks are fine.) I had reached out to an agent before, the agent said I was able to trade the Groupon in for groupon bucks since I can't use it. Now they are not assisting me in anyway.
Business Response
Date: 11/24/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:11/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Groupon for ***************************** that was never redeemed. I purchased one Groupon for **** Club that was never redeemed. I have repeatedly tried to get in touch with Groupon to resolve this issue. Their site has been down for days. I would like my money refunded for all of these coupons. I can be reached either by email or by my phone number.
Business Response
Date: 11/24/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent you a direct email from Groupon, please take a moment to review it and write back to me directly over there.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on September 19,2023 amount of $1395.60 at 4:26 am was informed the transaction failed however then at 10:27 pm & another charge of the same amount was processed at 11pm successfully however at 11:01 pm the charge was refunded but only in the amount of $1080.78. So now Groupon is charging me $314.82 per charge in fees. I received confirmation from Groupon that the amount was refunded because the event was cancelled by the merchant as they were not able to honor the purchase according to real time availability. However even if that is the case why would make the purchase back to back & have fees attached to both charges. I didnt cancel on any fault of my own Groupon cancelled but saying I owe over $600 in fees. *** filed a dispute with my credit card company & was informed that they do not handle the fees within the transaction. Ive reached out to GroupOn several times & receive rhe same generic email that they are sorry for in inconvenience. They had the event posted I purchased & they cancelled so why should I be responsible for $600 in fees for a service that was cancelled by GroupOn they are false advertising that the event was available. I would have purchased from Groupon and attended the event if they honored my purchase. You can only contact GroupOn by email no phone number unable to speak with any person. Ive chatted & they informed me my case was being escalated. Also they informed that I was refunded by Groupon Buck which is false information no bucks were issued to me at all.
Business Response
Date: 11/24/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for City Cruises. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Complaint: 20892937

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, November 18 me in a group of friends were in ********* trying to get in to the ******* resort. We purchased tickets for the polar express ice experience at the hotel for Saturday night at 7:30 after completing my purchase I went to look at my ticket and it was then for Sunday at 7:30. I could not use these and I realize this was a Groupons fault for switching the date, upon trying to plead my case with him and get my money back, they kept telling me they could not give me my money back because it was a final sale. I feel that I was done wrong and put out close to $200 in the scenario because of the mistake this business made and now they will not even hear my case out and they will not help me.
Business Response
Date: 11/24/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the mix-up.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchaed a Groupon for a Lego Brickfest event. The puchase was for 3 VIP tickets for $91.17. I made the puchase on Sept 15, 2023 for the event date of Nov 19, 2023. When I arrived at the event the line was about **** people long. I could tell immediately the event was oversold and potentially unsafe due to crowding. I walked to the front of the line thinking my VIP tickets would get me preferred entry - they did not. Most of the people I talked to in line were also VIP. I feel the building was over capacity and I left. What a scam.Groupon did nothing to resolve my complaint stating that the event states "no refund." Groupon should not allow these type of events on their platform. The event is misleading and is a total scam. I will never use Groupon again.I filed a credit card disput with *****.
Business Response
Date: 11/23/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Brick Fest Live: a Family Event for LEGO Fans. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Better Business Bureau:
I filed a credit card dispute and was refunded.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon Voucher on 11/01/23 for a beauty service with a local salon. After contacting the salon to book the appointment, they informed me the employee offering the beauty service no longer works there and they have been trying to get the offer deleted from Groupon for months, with no result. This is the second time this has happened to me using Groupon. The first time was months ago; the company was no longer even open and told me they also had been trying to get their offer deleted but it wasn't being removed. I decided to give it another shot. After reaching out to them for a refund, I was told, just like last time, that they will only refund the amount in "Groupon Bucks" or credit. It's ridiculous that I am forced to use my money again on a website that is no longer credible or valid, advertising fraudulent services by businesses that are either shut down or no longer honoring these vouchers, yet they are still able to be purchased. If the vendors and merchants themselves are trying to shut these offers down and have them removed, yet the website refuses, at what point has this now become a large-scale scam? I would like my money returned in full, not as a website credit, due to the circumstances of a fraudulent offer. Please help so this doesn't continue to happen to others.
Business Response
Date: 11/23/2023
Hello Lexie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that our system processed your refund successfully on 11/19/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Groupon, Inc. is NOT a BBB Accredited Business.