Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,909 total complaints in the last 3 years.
1,303 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reached out to Groupon numerous times about a purchase I made for *************** I was told to get a letter from the hotel stating I didn't stay there which I did and forwarded it to Groupon for my refund and they are giving me the run around.Good Evening,Please see response from ******************* stating they have processed the refund and to reach out to Groupon to get my refund. Please issue refund as soon as possible.Thank You ***** ----- Forwarded Message -----From: days inn <***************************>To: ********************** <**********************>Sent: Tuesday, October 10, 2023 at 11:25:23 AM EDT Subject: Re: Refund We have already processed the refund. You would have to contact 3rd party for refund. From our end we have already processed the refund.
Business Response
Date: 11/23/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I will reach out to the merchant and write back to you in a direct email from Groupon.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 12/05/2023
Complaint: 20888917

I am rejecting this response because: This needs to be reopened. I'm not sure why I received your response that it was closed. The last email I received from the BBB stated you are still working on resolving my issue. I am waiting on my refund.

Sincerely,

***********************;
Business Response
Date: 12/05/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies.

We reached out to the property but they denied a refund request so we are unable to refund it from our end. If you wish to look into this further, I will kindly urge you to reach out to the property and get back to us with the name of the manager approving the refund and the cancellation number.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 12/15/2023

Complaint: 20888917

I am rejecting this response because:
This case needs to be reopened. I am entitled to my refund. I was asked by Groupon to get a letter from ************** which I did and forwarded it to both Groupon and the BBB stating Days in issued my refund. Where is it.
Sincerely,

*************************
Business Response
Date: 12/20/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Groupon for $76.99 for an oil change (25% off original price for oil change) but when the Groupon was scanned it only took off $23 (or the 25%) instead of the $76.99 I paid to Groupon for the oil change. I paid $76.99 to Groupon and $76.99 at the merchant despite scanning the Groupon voucher. The Groupon did not apply correctly when scanned.
Business Response
Date: 11/28/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your order was canceled and refunded to Groupon Bucks on 11/27/2023.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 29th Groupon billed me for a 10 day trip to ********, thru **************** Tours. However I didn't use their codes, the process was confusing.On August 31st I booked the tour directly with the ************* I've requested refund, and have been corresponding with 9 different customer service representatives. They gave different reasons and options, they wanted an **mail from the ************* on their letter head,date, time stating that no Groupon codes were used.I forwarded it to the **mail address they provided, it was not sent back to me,so I assume it was delivered. Disputed this with my Credit card, no resolution, even though I submitted pages correspondence. These are the names&date of chats with Groupon. ****************,***********************,08/31(yes to remove). ************** S,09/05,********,09/07, *******,09/16,*************************************** 09/19,requested letter from *************I forwarded it.************************* C,09/23,**********,10/03,********,10/16&11/15. They should be able to find a solution through this information.My Groupon account page shows, expired/refunded. And in one correspondence talked about Groupon Bucks that doesn't show up on page Bucks 000
Business Response
Date: 11/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

I have escalated your request internally, we will get back to you within 7 working days.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to address my concern with Groupon, and they have failed to assist me with my concern. I purchased a Groupon to an event and was unable to attend the event due to being turned away at the door. The venue was not allowing certain handbag sizes and was telling customers to place their bags outside near a trash can to be able to enter. I had arrived by uber and was not able to take my handbag back to a vehicle and informed the business of this. I told Groupon that I was unable to attend the event due to this and requested a refund. Groupon has refused to refund my money which has cause me to file this complaint. Groupon was aware that this complaint would be filed and has failed to give me the requested refund.
Business Response
Date: 11/23/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:11/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel reservation through Groupon. This was mistakenly double booked and charges through by them. They further used a partner (Expedia) to complete this reservation. When attempting to contact them, they do not have a customer service contact to be able to cancel and refund the duplicate charge. Expedia was given a phantom non existent number and email address.
Business Response
Date: 11/25/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you accidentally made the purchase twice for the same reservation.

We acknowledge the frustration that arises from the situation regarding your getaway deal purchase and its utilization within the designated timeframe.

Regrettably, in accordance with the cancellation policy governing this specific deal and our established agreements with our partner enterprises, I am regrettably unable to ***** a refund in this instance.

We fully comprehend the inconveniences this may pose for you. If you find yourself in need of additional assistance, kindly reach out to our dedicated customer service team.

Thank you for your understanding and consideration.

Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 11/27/2023

Complaint: 20885644

I am rejecting this response because:
I was charged $700 for services that were not used. Groupon declined my initial booking and duplicated the charge without authorization or consent. A company shouldnt be able to commit fraudulent charges. Beyond that, they provided Expedia false contact information so that the customer has no ability for recourse.

Sincerely,

*****************************
Business Response
Date: 12/02/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for the trouble with this purchase.

As I mentioned earlier, the cancellation deadline, check-in and check-out has passed. In this case, this reservation can't be refunded from our end without the hotel approval.

However, if you've spoken with someone at the hotel who has approved an exception to their refund policy, please reply with the name and title of the manager you spoke with, and we can reach out on your behalf. If the hotel can help you with the email, please forward the email to us and we will take care of this issue.

With this information, I'll be able to look into the issue further. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 12/04/2023

Complaint: 20885644

Hi Deepa:
I responded to this by email to this as well. The manager at the hotel is ***. The refund prior to the check in/ check out time couldnt be fulfilled because after spending 3 hours attempting to contact Groupon via Expedia & other resources, it was determined that Groupon does not provide legitimate contact information or customer support information. Hence the need for a claim via BBB. I provided the contact number in my email to you.

Sincerely,

*****************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bufor the ****** clinic. Groupon said i can purchase the inspection voucher three times for $7. But when I went to the ******, they said the groupon is only new customers. I used one already at ****** and I couldnt use the other two its tied to my Groupon account its only for inspections which is once a year. The website won't let me trade in even though I bought the Groupon back in August. Expiring Nov 24. I want to trade in back to Groupok bucks Voucher VS-1KL9-H19Y-GLBB-G53P and VS-3FXT-BTB9-R6LJ-XS26
Business Response
Date: 11/28/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

I checked and see that the purchase was under the account assocaited with the name ************ Due to our [privacy policy](**********************************************************), were unable to discuss an issue or purchase related to another customers account.

In this case, can you please ask the purchaser of the Groupon to contact us from the concern Groupon account to take care of this issue.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a vacation rental service through Groupon, but for some unknown reason, I was charged the same amount twice at the same time. I immediately contacted Groupon customer service, and the automated response said they would investigate. Four to five days later, they informed me that a third-party vacation rental would deduct a $100 fine and then refund it to me. I also contacted the vacation rental, and they stated that they wouldn't impose any fines. I find it unacceptable that Groupon's system error is causing me to be fined. However, my emails to them have gone unanswered, they don't have a customer service phone number, and the online support asks me to contact the third-party vacation rental. Yet, the vacation rental says that since I purchased the service through Groupon, only Groupon has the authority to request proof for a refund. However, Groupon claims they cannot issue a refund, and the customer service repeatedly terminates the conversation.Subsequently, the customer service terminates the chat as soon as they see the refund issue. Please assist me in obtaining this refund; it's not my fault, and the service attitude of the merchant is extremely poor! To review their service, I can not send a one-star negative review; the system fails with any lower rating, and only a five-star positive review can be submitted.
Business Response
Date: 11/27/2023
Hello Yachen,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that our system processed your refund successfully on 11/17/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a voucher for a local bowling establishment. I took my wife and two children on November 11 at 3:30pm to the establishment and we were rudely turned away and faced with vulgar attacks and discrimination from the staff there. I reached out to Groupon but their solution is for us to go back at another date. I will not take my family to an establishment where my 5 and 6 year old have already been berated and belittled by the staff nor does our schedule permit us to use the voucher on any other dates than when we went on November 11. I clearly explained this to Groupon but they outsource all of their customer service and no resolution was reached.
Business Response
Date: 11/23/2023
************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a coupon for a facial service of $165.20. At the date of the appointment the business refused to provide service saying that it was 1 per person per year and that I should request a refund to Groupon. I requested Groupon to either a refund or some "credit points" to apply to another service but they said that it has been my fault to buy it incorrectly and that I should have requested the refund just 3 days after the purchased.??? (I just did not even know that it was wrongly purchased...) The business is still open and operating ....so Groupon could claw back the amount.I offered to be discounted a % for Groupon from the value of the coupon but they are keeping it all.This is not the law. I paid to the facial business for a service thru Groupon. The Business did not performed...and told me to claim the refund to Groupon which seems ok since I paid Groupon in the first place. Groupon does not refund anything.I had never had an intermediary business retained a wrong payment in Full in the USA.My intention is that this practice be known to stop it.Groupon should have a clear policy that on these cases they retain a % but refund the rest, which I would take ok.I will try to request the credit card company to refund it but I think it is unlikely.Thank you for your attention,***************** ************ *************
Business Response
Date: 11/23/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that your order was refunded to Groupon Bucks on 11/18/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/7/23, I was trying to order a Groupon for Lux laser. It was $399. I used $6.29 of my Groupon bucks towards one of the charges since they charged me twice for the same order. So one was ****** the other was 399. When trying to purchase it stated it didn't go through and to try again. I did and it went through. They then without permission later charged for the original order. I was not notified of this plan to later charge when payment failed, only later by email. I did not okay a 9:34pm transaction and I definitely did not okay 2. Every time I contact them they give me the "3 day cooling off period" which does not apply to me. I thought I purchased one and only noticed when I went to schedule and checked my CC statement to confirm. So basically the $399 charge is fraudulent. It also states on the Groupon first thing you can only use if not a customer in the past 12 months and it expires within ***** so a second shouldn't even be allowed to be purchased. I do want the SINGLE groupon I can actually use that was $393.71 with my Groupon bucks only. Problem reported to Groupon when noticed 11/14/23. Also note was very difficult contacting Groupon. Numbers on their own site don't work and the number provided to my credit company is fake. That's a problem.
Business Response
Date: 11/28/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with the purchase due to card decline error.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Lux Skin Lasers. We recommend reaching back out to your financial institution directly to discuss a resolution.

Also, the Groupon you're requesting and disputed is also showing as redeemed on 11/25/2023. In this case, instead of resolving the issue with us, you should work with them directly with the bank to discuss a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 11/30/2023

Complaint: 20882709

I am rejecting this response because:
They note that I used ONE of my Groupon's, it was clearly stated that I wanted ONE but was charged for TWO. It further demonstrates the screenshots and my complaint was not actually read or looked over.

Sincerely,

*************************
Business Response
Date: 12/05/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.