Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,324 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Window Cleaning on 9/10/23 for $90.30. I called the merchant on 9/12/23 and left a message but they did not return my call. I called again on 9/18 after not hearing back from the merchant and got someone on the phone who said they could not set up an appointment because I was outside their service area. He told me to contact Groupon for a refund or cancel it in the app. I contacted Group about a refund but was told that since it was not within 3 days of purchase, they would not refund the purchase price even though I am not able to receive any services and was not aware of the issue within 3 days.
Business Response
Date: 09/29/2023
Hello Ginger,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I seek to turn in one voucher for Groupon's deal bucks to use to purchase another voucher (as they advertise).I have called Groupon repeatedly but have been unable to speak to a human.I have emailed and received the response that I can turn in my old voucher for credit towards anew voucher -- repeatedly.I wrote to Groupon Customer Support <************************************************************>: PLEASE convert to Deal Bucks Order # ********** which was Purchased on May 30, 2023 I have been trying to get this addressed by Groupon since Friday, September 15th! THEN it was offered by Groupon on Wednesday, September 20th to CONVERT to DEAL BUCKS! (see the following) PLEASE take care of this now. Thank you and CALL ME if necessary, at ************ Groupon had written: GROUPON Eeeeek! Your Groupon Expires in 8 Days Cant make it by then? No worries. Just trade it in for another Groupon to use later.It just goes in circles.Thank you.***********************, Ph.D.************ ************** BTW: I called the ************ number listed for Groupon on the BBB website to try to resolve the issue before filing this complaint. The number led to an automated " Congratulations!" and an offer for "a special medical device."
Business Response
Date: 09/29/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

To make things right, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive sent them emails and messages showing I didnt redeem these vouchers but theyre marked as redeemed and I cant reach them in the app
Business Response
Date: 09/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Regarding Order # **********:

I checked and see that this Groupon was already refunded on 09/24/2023 and the refunded Groupon Bucks was used for the new purchase as well.

Regarding Order # **********:

I'm sorry to hear about the canceled reservation and unable to redeem your Groupon as planned.

Ive provided more specific resolution in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/10/2023

Complaint: 20642759

I am rejecting this response because: This wasnt resolved

Sincerely,

***** *****
Business Response
Date: 10/12/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your reply and letting us know your preference.

I checked and see that this Groupon is outside of 3-days refund policy and this is now eligible for refund now. Here is the refund policy's link for your reference: **********************************************************************;

Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought TWO Groupons approx Nov 2022. According to Groupon's policy, a Groupon may expire, but the money you paid into it can always be applied for goods and services.I used one in Nov 2022. The second one wasn't used and expired in May 2023. Meaning, if the Groupon offered the discounted service for $20, but without the discount the service is $30, I could apply what I paid . and pay the difference.I called the Salon ******. They refused to honor a expired Groupon and told me to resolve it with Groupon.I reached out to Groupon and explained that on the web site, under "My Groupons", it showed both groupons redeemed on the same day., which was in error. The groupon response was that, "sorry, you used them" and another was, "Go call Salon ****** and see if they remember using both groupons." SERIOUSLY? I also got a generic reply as to how to redeem a Groupon.I relayed # VS-SRSY-IP7B-4H5B-PPF6 # ******* and crickets.I will not go broke over $20 but the lack of respect and attention to an issue is ridiculous!The back and forth with random responses all ignoring the issue makes me wonder the mental capacity of employees representing Groupon.
Business Response
Date: 09/29/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

We did reach out to the merchant on your behalf and got an update that "they haven't recevied any contact from your and they are happy to help you in redeeming the Groupon".

In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception based on the issue with the merchant.

Here is the refund policy's link for your reference: ***************************************************************************;

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Total refund amount for one voucher is: $15.60.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/10/23 there was a pending charge from Groupon on my debit card for $162.There was also a charge from a different company that I wasnt familiar with.These were fraudulent charges.Ive never had a Groupon account & didnt purchase anything.I reported it to my bank & received a refund.The case is just closing now,& I hadnt received any further info from my bank so I called them.They said Groupon refused to refund and the charge is being reposted to my account,& Im responsible to pay.They say Groupon has a tracking number from fedex,that I was sent ****************** was delivered to my address.Its some kind of computer game tower? Not sure.I NEVER ordered or received anything.I tried to contact Groupon,but they didnt respond to emails until. I hit the cancel accounttab,then I got a chat person.I believe their policy is you have to notify them within 3 days of problems,but I thought my bank was handling it.The bank told me Groupon said they sent notifications to an email at a ****** acct-I have one I never use,but no messages were there.I tried to check if someone made a phony acct in my name at ************************** was unable to find any acct with ********************** under any of my emails.I want them to refund to me,this was a fraud purchase.They havent gotten back to me,and the charge is reposting to my bank account.I also told them I want to cancel any Groupon acct in my name,because it wasnt opened by me,and they refused to verify that they would do this.
Business Response
Date: 09/29/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that it was escalated to our Account Specialists team for a fraud review.

They will get back to you with an update as soon as possible.

Thank you for your patience in the meantime.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 10/02/2023

Complaint: 20639685

I am rejecting this response because:
I have not heard from Groupon recently and will not be satisfied until they refund the fraudulent charge.
Sincerely,

***************************
Business Response
Date: 10/07/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I"m sorry that your account was deactivated due to security reasons.

Since the account was still in deactivate status, I will escalate the issue to the concern team. They will check about the account status and update you on the refund request for the Order # **********.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/09/2023

Complaint: 20639685

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 10/09/2023

Complaint: 20639685

I am rejecting this response because:
I have received NO communications from Groupon in weeks.I have NEVER had an account with them or purchased anything using Groupon.Maybe they are sending messages to FRAUDULENT account who stole my information and made unauthorized purchases.This theft was committed using an email account that did not belong to me. If you look at the purchase you will see the card wasnt present and no CVV provided.I did not make the purchase,it was a theft,J want them to refund me.
Sincerely,

***************************
Business Response
Date: 10/15/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for the delay in resolving your issue.

I checked and see that what you mentioned was right. All the correspondence was sent to the email address **********************. No worries, I've now added your email address *************** so that all the correspondence will be sent to this as well.

Actually, our internal team has requested few information to look into the issue for you and resolve this.

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/16/2023

Complaint: 20639685

I am rejecting this response because:
I HAVE NOT RECEIVED any emails from this company asking for further information.Again,I NEVER made any purchase from Groupon.This was a fraudulent purchase.Perhaps you should use better verification when conducting sales.This is your companys mistake.I am still in possession of the card ,never gave permission to anyone to use it,and received no product from this sale.
Sincerely,

***************************
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon at a spa for $135 & have not been able to get a. Appt. I was assured someone would get back to me & since then they have never answered the phone, I dont know how to proceed.
Business Response
Date: 09/30/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've sent you a direct email from Groupon, I will kindly urge you to review the same and write back to me.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher ,Order # ********** , for a face treatment at **** Esthetic. I have contacted the business for several times, trying to schedule an appointment. No anybody ever picks up the phone. I contacted Groupon for a refund and never got a response, they kept asking me the same question "who I contacted the business", but the business is never available. I am requesting a full refund of $146.25. Attached is the order detail and communications to Groupon
Business Response
Date: 09/28/2023
Hello Jing,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to the merchant being unresponsive and not responding.

Option 1: If youd prefer to try to use this deal as planned, we can contact the merchant to reach the best possible solution for this issue. Just know that it may take up to a week for us to have an update.

Option 2: We can explore refund options.

Which of those options would you prefer?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Groupon for three personalized Happy Birthday story books that Groupon advertise through a business called put me in the story.After purchase, I followed the Groupon directions to complete the order. For each individualized book you are to submit the name of the child that you want in the book along with the pictures of that child youd like displayed in the book. I did this for three different children each their own book for the three individual story books I purchased a Groupon. I received only 2 of the 3 books I purchased. The two books that I purchased had the wrong names and pictures throughout the book.. it had the name and picture on the cover of the child that I submitted but throughout the book it has names and pictures of a completely different child. It obviously a misprint and a mistake on the companys behalf. I spent the next two weeks calling the company to find out where my third book was and to ask if they could re-issue the two books that I ordered and send them with the correct names/pictures throughout.No one ever answered the phone through the two weeks that I called. I left numerous voicemails and never received a return call. These three books were purchased as birthday gifts again I only received two of the three and the two that I received were complete misprints that I was unable to give because they had the wrong childs name and picture throughout the books.In addition to the over $30 I spent on Groupon. I also spent over $21 on shipping directly to the put me in the story company.I have been going back-and-forth with Groupon for over a week numerous emails and live chats only to be told that they will not refund me. They will just give me a $10 Groupon credit.Since I spent the money through Groupon, they should be accountable for the merchants they sell products for.I understand Groupon not refunding my shipping costs because I did not pay them directly to Groupon. I did spend over $30 to groupon
Business Response
Date: 09/29/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that our Internal team has reached out to the merchant on your behalf and the merchant has informed us that two orders for her under this email address: *********************** none of those orders are under your name. Orders are ********** & 1001542848.

The merchant asked to send a EMAIL showing that the book received is not correct, will need to send photos attached to your email. Then they will have the book reprinted. Either way they will need a photo showing it's wrong.

Please use this link to contact the merchant via Call, E-mail or Chat option: ****************************************************************************

The merchant will be able to help you with a resolution. If you still need any assistance from Groupon, please let us know.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for laser hair removal on June 25, 2023. I decided to cancel the order and requested a refund. Groupon issued the refund in Grouponbucks instead of returning the money in the original form of payment and denied my additional request for a refund to the original payment method.
Business Response
Date: 09/29/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're uanble to redeem the Groupon due to fine print restrcition.

Unfortunately, we're unable to refund this order to the original form of payment since the refund request was made outsde of the 3-day cancellation window.

Here is the refund policy's link for your reference: ****************************************************************

The refunded Groupon Bucks will never expire and you can use for any and all the Groupon purchases.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/02/2023

Complaint: 20637595

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:09/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They gave me tickets for seats in a different section than advertised. They advertised the seats to be in Section Balcony 6 and instead they gave me seats in Balcony 9. I would never had paid for seats in Section Balcony 9. I reached out to the company and they refused to rectify the situation.
Business Response
Date: 10/02/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your seating section was incorrectly purchased.

I checked all the possibilities from our end and unfortunately, we can't make any changes to the reservation you made after the order is processed completely since this is a "Final sale" deal.

Also, tickets are usually distributed and seating is assigned on a first-come, first-served basis or as described in the Fine Print.

The sections are assigned based on the option you choose on the deal page. Once the order is confirmed, the allocation can't be modified.

I once again apologize for the inconvenience this has caused. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.