Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Groupon App to purchase 6 tickets for ************** Park, in **. My first attempt using the Groupon App stated that the sale did not process, and to try another card. I did that, and that sale did process. However, both transactions were processed in the amount of $161.49 each. I sent several emails to Groupon, explaining the issue. They will not refund my money of $161.49 b/c they say it was a final sale for the tickets. I understand final sale. I do not understand why there app charged me while stating that sale did not process and prompted me to do it again. Now I have 12 tickets (I need 6) and they are saying they can only refund in form of Groupon bucks. I need a refund back to my card, that their app stated the sale did not process. I would not have "attempted a second sale/purchase" if their app did not state that the first attempt did not process. I contacted Groupon via email the same day as the transaction, 9-19-23.

  Business Response

  Date: 10/02/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your initial failed order was also processed  resulting in duplicate purchase. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************. We recommend reaching back out to your financial institution directly to discuss a resolution. 
   
  In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Groupons. They were redeemed and the services were not rendered. I have been unable to speak to anyone in customer service as they do not have a call line. I have been shuttled from one Groupon representative to another and no resolution has occurred despite multiple emails and photo attachments.

  Business Response

  Date: 09/30/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
   
  I checked all your previous conversations and I can see that you've provided the screenshot of the message you sent to the merchant. However, when we contacted them, they responded stating that the Groupon was used and service provided. 
   
  In this case, I'll need written confirmation from the merchant that you haven't received any services and are eligible for a refund. After a voucher is marked "Redeemed," Groupon cant modify the status of a voucher without this confirmation.
   
  Can you please try contacting the merchant at ************** OR via email at ************************************** ?
   
  You can better try reaching them via phone at ************** and ask for the email confirmation stating that the service is not provided. 
   
  Once we have the email confirmation, we can look into the refund request for you. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a beauty service for $90, only to find out that the merchant does not have the availability for months out. When I tried to get a refund from Groupon, I was told no because I waited longer than 3 days. I was told repeatedly to reach out to the merchant (which I did because thats how I confirmed her availability) I am being told there is nothing they can do about it and they dont have the option to refund, which is a lie. The services were not used and will not ever be used due to the merchant not having availability.

  Business Response

  Date: 10/02/2023

  Hello Laurren,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that the merchant doesn't have availability in your preferred time.
   
  As we informed you in our earlier communication that we are unable to refund the Groupon since it is outside the 3-days return policy.
   
  Here is the refund policy's link for your reference: ***************************************************************************;
   
  However, given the circumstances, I want to make sure youre taken care of this. 
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

  Customer Answer

  Date: 10/04/2023

   
  Complaint: 20635142
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked For a refund of **** as I did not mean or know I purchased from Groupon they advised me they could issue Groupon bucks and hung up on me. I want a refund back to my card not Groupon bucks

  Business Response

  Date: 09/29/2023

  Hello Sahala,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your order details and noticed that it was purchased as a guest, so any details which were already saved on your account could not be used in this case like a saved credit card. All details including the payment information were provided at the time of checkout which would make it impossible for this to be an accidental order.
   
  You made the order on Sep 08 and reported it on Sep 21, which is way past the 3 day return window. Our team still made an exception for you as you're a new customer and offered you an alternative in the form of Groupon bucks, but I'm afraid that is the most we can offer in this case. This was a completely valid purchase for which a cancellation request was submitted outside the agreed upon refund policy.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Approx. $95.00 missing from Groupon Bucks and items not ordered by me (2 purses and a pet/dog pen) marked Delivered. Sometime after Covid precautions ended (October, 2022?), I returned an approx. $125 purchase to Groupon ad the business was still not open. I received approx. $125 in Bucks and soon after spent approx. $30 on 2 items (purse and pet floor mats) which I received and was satisfied with. I did not not make a purchase from the remaining about $95 for over 4 months due to family and personal health issues. When I signed back into Groupon, my $95 was missing and 3 items we listed as Delivered. The 2 purses and a bet cage were NOT ordered by me and definitely NOT delivered to my home! I tried repeatedly to contact Groupon by phone, bot chat, chat with an agent, email. I shared this long message each time and have yet to receive an explanation or resolution. When it did appear I might be chatting with an actual human being and I explained my situation but also mentioned that I felt some sort of fraud or theft may have occurred within Groupon, I was abruptly disconnected each time! This has gone on for over 4 months now, I am disgusted, angry and completely mistrusting of any association with Groupon now and prefer a refund of my missing $95. If Groupon refuses to return I will consider the Bucks if a Groupon official will be involved until I order and receive whatever items I choose to purchase and verification is confirmed. I have used Groupon off and on for at least ************************************************ the past, I was reassured personally Groupon would rectify problems for their clients. Now it is impossible to reach anyone so I will not be a consumer with Groupon again. Thank you, I keep hoping someone will respond after I notify them of my report to the BBB. *************************

  Business Response

  Date: 09/28/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the missing Groupon Bucks in your account.
   
  Regarding the Soft Leather Crossbody Bag and ****** Portable Foldable Pet Dog:
   
  These orders are not successfully processed and you are not charged on your PayPal for this purchases. You can double check your PayPal statement on     06/24/2023 to make sure that you are not charged by Groupon.
   
  Regarding the missing Groupon Bucks:
   
  I checked and see that there is no Groupon Bucks which got expired OR voided in your account.
   
  I've attached the screenshot of the bucks history in my direct email to you. Ive sent more specific information about the Bucks in your account in my direct email to you. If you have any additional questions, please reply to me there. 
   
  Thanks for understanding! 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
   

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20633636
  
  I am rejecting this response because: 

  If you had read my complaint thoroughly- no where did I mention my items were charged to my PayPal account. I have NEVER had or used PayPal on Groupon or anywhere. 

  I clearly, I thought, stated the items (2 purses and a peg enclosure) were NOT ordered by me, nor delivered to my address. After an absence from Groupon, I signed in to use my REMAINING Groupon bucks from a returned purchase at a closed business. I found the 3 items mentioned above on my Groupon history marked DELIVERED. They had to have been purchased with my remaining $94 Groupon bucks as my **** account does not have any charges to Groupon. I must assume someone within your organization with access to Groupon clients account used my remaining Bucks to purchase those items for themselves. It seems too coincidental that 3 delivered items appear on my order history at the same time my Bucks disappeared!! 
  

  Your first message/reply to me via the BBB is disjointed and inaccurate like those I received on your website everytime I tried to communicate with someone! Now I want a refund, as I will not use your site ever again!

  *************************

  Business Response

  Date: 10/09/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
  
  Regarding your complaint: I reviewed your case details and see that the PayPal order discussed in our last reply was, as indicated, "not successfully processed". You were not charged in any way for this transaction, and this is the order for the 3 items. Again, the payment was never processed, no orders were confirmed, and no deliveries were made.
   
  If you select PayPal as your payment method at checkout by mistake and then abandon the transaction, the order will show up under your account as not successful, which seems to be the case here. You don't have to own a PayPal account to choose that as a payment method, but only when confirming the payment on the next step.
   
  Regarding the missing credits, we have provided you with a full list of credits ever issued to your account confirming that no credits were voided. 
   
  If you can provide the order numbers which you cancelled towards the credits that you're claiming to be missing, we will review those order information for you.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7th I made a purchase on groupon for 6 laser lipo treatments. I made an appointment for September, 14th, 2023. On the morning of September 14th (9:13am) I called to confirm the address and appointment. I did not get a response. I get to the appointment and knock on the door and no one answers.After a few minutes of standing outside I call at 11:17, 11:21(left a voicemail), and again at 11:22 again no response. I then contact groupon immediately (11:38 am) and no answer I reach out again 11:39 am I get a agent by the name of ******* says he will escalate the issue when I get a response via email I am told they can not refund me because my groupon was redeemed when I did not receive any of my treatments. Every time I answered with all evidence that I in fact was not seen I would get a different representative to tell me that I need to reach out to the merchant when the merchant did not answer any of my calls or return my calls from my prior voicemails. That there is nothing they can do when I went to an appointment that I never went to. They just tossed me back and forth to different virtual assistant.I spoke to *****, sunil, *****, **********, ushmita, ********, *********. I am furious that groupon can house scammers like this and do nothing about it. I am very disappointed in this company making it impossible to get a refund. I refuse to throw away money on a service I never received. Groupon needs to refund me after this nightmare of speaking to several people in the course of a week!

  Business Response

  Date: 09/29/2023

  Hello Francesseca,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
   
  I checked and see that this order was canceled and refunded to you as Groupon Bucks on 09/07/2023. 
   
  In general, it is not our policy to refund the Groupon that is outside the cancellation window back to the original form of payment . However, in your case, we have made an exception.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. 
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/7/2023, I purchased a Groupon for an oil change to Metro **************** located at *****************************************************************. The Groupon was purchased for $63.49. On 9/12 I contacted Metro Extreme to schedule an appointment for a car oil change and let them know that I had a Groupon. I was informed that I did not need an appointment and that I could walk in. I drove to Metro Extreme and requested an oil change. The customer representative informed me that I was unable to use Groupon and that I would have to pay for the services rendered. At that point, I had to pay with my checking account. I have been trying to get a refund from Groupon explaining that the merchant refused to accept the Groupon and Groupon continues to deny my refund. I want Groupon to refund me for the purchase of the $63.49 Groupon purchase that Metro **************** refuses to honor as payment. Thank you.

  Business Response

  Date: 09/29/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and see that though you've indicated through your BBB complaint that the merchant refused to accept your Groupon, you had informed our team that it was due to a fine print violation.
   
  Please note that this deal was specifically sold with a limit of 1 per person, and 2 additional vouchers can be purchased for gifts. The reason merchant was unable to take your voucher was because you had used another voucher in April. A fine print violation cannot be considered as a merchant refusing to provide services.
   
  Since the voucher is valid as per the initial terms of sale, we're unable to refund it past the cancellation window.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased services from Groupon for Deka Lashes Salon. They refused to honor one of the services saying that they do not allow more than 1 groupon per customer within 9 months. I emailed ********************** and they refused to give me refund. There was no disclaimer provided from Groupon that I as a customer cannot purchase 2 different services for the vendor. *********** says its not their policy to honor more than 1 groupon in 9 months. My groupon expires Nov 5 2023 and I paid 64.78$ for it. Order no: VS-VVBW-2YN4-GYYS-G63T

  Business Response

  Date: 09/29/2023

  Hello Hajara,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and see that this offer does indicate the restriction of usage per customer. 
  
  The Fine Print includes these restrictions : Limit 1 per person, may buy 1 additional as gift(s). Limit 1 redemption per person (gift option may not be purchased for self if you have already redeemed a voucher).
   
  Since the offer is valid as per the terms accepted at the time of purchase, we're unable to process this cancellation outside the return window.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 10/02/2023

   
  Complaint: 20631499
  
  I am rejecting this response because:
  
  I complained about the Eyebrow Lamination with tint service and I only purchased 1 of it. I did not purchase additional same services. Your disclaimer should clearly say not to purchase more than ANY 1 service per person from the vendor. All it does is say not to purchase additional service, under the same service only.

   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/07/2023

  Hello Hajara,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that the merchant denied honoring the Groupon for the second time based on the fine print restriction.
   
  As we informed you earlier, this Groupon is not eligible for a refund since this is outside the 3-days cancellation deadline. 
  
  Here is the refund policy's link for your reference: ***************************************************************************;
   
  However, given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 
   

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They decided to refund me the money. The vendor denied the service based on the fact, that it is not their policy to allow more than any two groupon coupons per customer per *******. ********************** fine print only says 1 per customer but it is per service. So it is definitely flawed. But in order to close this, I have accepted the refund they offered me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Groupon number 1000-146284-696093. On September 13 I purchased a Groupon for window cleaning and scheduled it. The merchant did not show up at the scheduled time. I reached out to the merchant using the email address that Groupon provided *********************. The email came back to me as undeliverable. The error message stated, "The email account that you tried to reach does not exist." I doublechecked the email address and tried to reach the merchant a second time and third time--receiving the same undeliverable message each time. Next, I reached out to Groupon **************** and requested a refund since the merchant didn't show up and I was unable to reach the merchant with the email address provided by Groupon to schedule the service. The first reply from the Groupon customer service rep said it was past the cancellation deadline set by the merchant and directed me to the same email I had told them didn't work. I reached out a second time and was told that they could process a refund in Groupon bucks. I did not want to accept that offer because I do not wish to make future purchases with them. The third and fourth replies were basically cut and pasted canned responses that stated "the designated 'cooling off period' within which refund processing is viable has lapsed" and that they are not able to issue a refund. I feel like Groupon stole $128 from me. They sold something to me that can't be used. They have done absolutely nothing to help me get the service that they sold to me. As of today, this Groupon is still being offered to others who will not be able to purchase it successfully given that the vendor contact information is bogus. The phone # provided to me by my bank and the one listed on this page is no longer in service. I would like a full refund since I received nothing for this purchase. Thank you for any help you can give. Thank you,********************* Groupon #: 1000-146284-696093

  Business Response

  Date: 09/29/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on September 9th for a 2-Park 3-Day Park-to-Park + 2 Days after Promo Ticket Dated from 10/30/2023 through 11/6/2023 for 2 Adults (Lead Guest - ***********************, Ph: **********) - ************************. The charge was made to a credit card for the amount of $779.56. I received a confirmation for my purchase right after making the purchase and the money was taken from my account. However, I cannot login to my account anymore. My account is through my email so I usually choose the sign in through ****** option. Every time I do this I get a message that says "oops this page cannot be found." Groupon took my money and now I can't access my account to use the **********************. I contacted customer service but I haven't gotten a solution/response.

  Business Response

  Date: 09/29/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that your are unable to login to your account and redeem the Groupon as planned. 
   
  I checked and see that your account was temporarily deactivated for security reasons. No worries, it is now reactivated. You should be able to login now without any issues using your email address **********************.
  . 
  Also, I can see that your Order # ********** was not processed successfully. The funds authorized by Groupon was released on 09/09/2023. You will not be able to locate the charge in your statement. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support