Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a hotel night for Great Wolf Lodge in early November. My family and two other families were supposed to go to the hotel on December 26, 2022. *******, **, where we all live, fell victim to a devastating blizzard where there was a multi-county driving ban. The blizzard even made national news. Groupon refused to allow ** to reschedule our hotel stay. We just want to get what we paid for. They told us we should have read the fine print.
Business Response
Date: 01/09/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/27/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/23/2022 I discovered my Groupon account had been deactivated. Upon contacting Groupon I was told there had been suspicious activity in Nov *************************************************** They keep asking me to verify my last purchase which I have done multiple times but then continue to say it has to be escalated and they cant re activate it. I have not received a response back in the ***** hour timeframe other than numerous new agents copying and pasting scripts asking me to verify a card number that isnt mine or telling me to give them credit card details from other purchases which I dont have from over a year ago. I have provided proof the email belongs to me via screenshots of prior transactions, offered to verify my email if they send a code, offered to show proof of my ID, provided all details of last authorized purchase and yet they will not re activate . I have over $300 in Groupon bucks from refunds for purchases. Ive also found this is happening to other customers who have made large purchases or have large amounts of Groupon dollars. They claim there is no phone number or anyone I can speak to other than using the email or chat function which continuously goes offline. *****************************************************************************************************
Business Response
Date: 01/05/2023
Hello Naliyah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/05/2023

Complaint: 18647924

I am rejecting this response because:
it is the same response Ive received from every agent that does not address the issue of my account being deactivated.
I am not disputing a fraudulent charge. Im trying to gain access to my account after having it deactivated without warning by Groupon who claimed suspicious activity. I provided state photo ID, emails of previous purchases and returns that I still have access to and again requested I be given access to my account and Groupon bucks.

Sincerely,

************
Business Response
Date: 01/09/2023
Hi Naliyah,

Please provide the full billing information as requested, otherwise I will not be able to offer further assistance.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/11/2023

Complaint: 18647924

I am rejecting this response because: there are no additional billing details to provide. As previously stated and shown in attachments, I have provided the last purchase was done using Groupon bucks for a tent that was later returned resulting in refunded Groupon bucks end of 2021, provided a state ID, provided my billing address, provided details on prior approved purchases.

Groupon continues to act in bad faith deactivating loyal customer accounts with hundreds of ********************** bucks and refusing to re activate our accounts demanding billing information of fraudulent charges we dont have access to, asking me to verify a bank card number that wasnt mine, and resending copied and pasted scripts over and over while providing no phone support and asking for people to give sensitive information via chat and email.
They now want purchase info from over two years ago that I dont have access to. Certainly photo ID , screenshots from my email of last approved purchase as well as additional purchases , verification of my address are enough to prove my identity and give me access to my account and Groupon bucks. The only resolution is to give me access to my account to use my Groupon Bucks.

Sincerely,

************
Business Response
Date: 01/17/2023
Hi *******,

I've passed your message on to our team of Account Specialists, who will be able to offer you expert help. They will contact you as soon as possible via your ************** email account.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/17/2023

Complaint: 18647924

I am rejecting this response because:
you have continuously asked me to verify a fraudulent card/purchase that was supposedly attempted on my account to which I have no knowledge as my account was deactivated without explanation or warning. I have verified my identity with a state ID, my email, address and prior purchases made with Groupon bucks. I continue to receive copied and pasted requests for my billing info and told what I have provided does not match. If state issued ID is not enough to verify identity then I dont know what else is. I cannot provide info on charges or an attempted charge Im unaware of. Im emailing from the account I use for Groupon, I have explained at length the issue and have not received any reasonable or coherent response.

Sincerely,

************
Business Response
Date: 01/30/2023
Hello *******,

Please be kindly informed that your account has been reactivated. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I was finally provided access to my account (complaint ID *********, and find that this resolution is satisfactory to me.

Sincerely,

************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two groupons for my family's christmas to go roller skating. Each groupon was for 6 people to skate while the rink was open and included a piece of pizza and a pop for each person. There were 12 of us. I purchased them for $68 total. When we arrived, they refused to honor the groupon certificates. I then had to pay $160+ for the 12 of us to go roller skating. We did not get food or drink. I did get a refund from Groupon, but paid much more money, and had to purchase food and drink on top of that. This was part of my family's christmas present from me, and I ended up spending a lot more money than I wanted to on the event. I expect to receive more money back from Groupon to cover the additional cost of the entry fees, along with the food money I had to spend.
Business Response
Date: 01/04/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.

To help make up for your inconvenience, I'm putting $10.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

I sincerely hope you find your next Groupon experience to be more enjoyable and thank you again for taking the time to send us your feedback.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/04/2023

Complaint: 18646681

I am rejecting this response because
I lost over $100 and they are offering $10 credit on their site. I have refused to accept and use the $10.

Sincerely,

*************************
Business Response
Date: 01/09/2023
Hi ******,

I am sorry that I wasn't able to provide you with your desired outcome in this matter.

While I understand that you are not satisfied with the previous replies you've received in other threads, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/11/2023

Complaint: 18646681

I am rejecting this response because:
I ended up spending an additional $160+ from what I expected and they are only offering $10 in Groupon bucks. Not interested, and I will NOT use the Groupon bucks.

Sincerely,

*************************
Initial Complaint
Date:12/27/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE DATE OF THE TRANSACTION WAS SEPT 8, 2022 THROUGH GROUPONS. Hitbeauty www.hitbeautystore.com. September 09 FOR $36,77 THROUGH GROUPONS. *** **.. I PURCHASED TWO BOTLE OF Kaleidoscope Miracle Drop *************** for Folicles and Strengthen 2oz 2oz, THEY MAILED IT OUT TO A VACANT PO BOX AND IT WAS RETURN BACK TO THE SENDER THIS IS THE TRACKING NUMBER ********************** Vacant ****************************** September 12, 2022, 10:56 am Return to Sender Processed ****************************** September 13, 2022, 9:36 am I HAVE CONTACT THEM SEVERAL TIMES AND GROUPONS GOING BACK AND FORTH THEY HAVE NOT OFFER TO RESEND IT TO THE CORRECT ADDRESS OR REFUND ME BACK MY MONEY OF $36.77. I HAVE BEEN TRYING TO RESOLVE THIS ISSUE S***E SEPTEMBER 2022 BUT IT HAVEN'T BEEN SOLVED. I DECIDED TO INVOLVE YOU BECAUSE THEY WON'T ISSUE ME ANY GROUPONS BUCKS OR MY REFUND HAVE REQUEST IT SEVERAL TIMES. COULD WE SOLVE THIS ISSUE BEFORE THE NEW YEARS .-
Business Response
Date: 01/10/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page at ***************************************************************.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:12/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made purchase on October 22 2022 tickets to San Antonio spurs game totaling $164.40 due to unforeseen circumstances of weather cancelled our flight and airline wasnt able to rebook it for days after back and forth with Groupon on chat because u cant reach an actual person in any way shape or form I have requested supervisor manager I have requested detailed receipt none could be provided so hours of back and forth they say they finally got approval to credit us in Groupon bucks which were to be available immediately 24 hours still nothing refunded however an email was sent saying they can no longer fulfill our spurs ticket vouchers they didnt refund or deposit Groupon bucks upon reaching out again I have been completely ignored with out any follow up or response it extremely unprofessional and Im so fed up with they way they handle business please help!!!! They have given me nothing but trouble after already having our Christmas ruined and absolutely nothing but a headache from them I have never in my life had such poor customer service or response times and supervisor wont even compensate what he said he would also after contacting card they said was used for purchase is was not I have asked for info multiple times I dont understood y I dont have access on Groupon to the transaction made amount and cards used. They are not doing things correctly
Business Response
Date: 01/05/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've verified that no charges were processed and removed the order from your account. Any charges shown on your card's statement should disappear within 35 business days.

In addition, if you are still interested in purchasing this offer, it is still available on our website.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/05/2023

Complaint: 18639979

I am rejecting this response because:I have asked several times for receipts or confirmations on which card was supposed declined there were 2 cards on file used for several transactions within thise few days the 1 st time it was declined but I went and repurchased with another card yet u arent able to provide customers their receipt records or transaction details or any type of documentation I have been waiting and waiting with out any updates I was originally told I would receive Groupon bucks which never processed then I was directed to call 3rd party for details in which they said that is absolutely incorrect all concerns needed addressed with Groupon however nothing besides contracdicting info was provided I have proof of transaction where purchase was processed and tickets were produced I even contacted u guys after purchase because ati had issues I find it completely hard to believe the transaction wasnt processed in 2nd attempt how else would the Groupon even be generated to my account I find it ridiculous and very unprofessional it had to come to this because I had no option trying for weeks to get answers and u still havent provided my request.

Sincerely,

*****************
Business Response
Date: 01/09/2023
Hi *******,

I have double-checked your account and can confirm that the two cards that were used for the transactions were declined making the transactions fail. Unfortunately, we are unable to provide you with any confirmation or receipt that your cards were not used. I recommend contacting bank directly for further assistance.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/10/2023

Complaint: 18639979

I am rejecting this response because:
I have confirmation the transaction did process and was sent ticket that are expired now how did it not process and how do u not have proof of the process then cant I see whatever it is u r supposed to be seeing to say it wasnt processed?? Absolutely none of this makes any sense at all what do ever
Sincerely,

*****************
Initial Complaint
Date:12/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed 3 orders for a 60-minute therapeutic massage using my Groupon Bucks.1. Groupon does not provide notice on the checkout or cart page of 3 to 24 hours of processing time. 2. You are required to provide credit card information even if using an in-store credit which is unheard of. 3. After almost 20 hours of processing my order(s) was canceled. In the email, it stated for me to double check my payment information which was accurate as it was the same information used in 2 previous orders done that same day and again, I was using Groupon Bucks 4. I contacted customer service who asked me to confirm my billing information which again shouldn't be necessary since I am using a store credit but I did and now they can't place my order using the credits still on my account. Then they proceed to say they escalated it and now I have to wait 7 days and could not provide me with a phone number for customer service. 5. I want my order placed or I would like to cash out my Groupon bucks. I really do not want to do business with Groupon any further.
Business Response
Date: 01/04/2023
Hello Amexem,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I found your order and attached the voucher to this email. Your order is in the account registered under ***********************.

Just to let you know, sometimes our system prevents orders from processing if it thinks they might not comply with our terms of use. Your order did not process because some information from this order matched a purchase in a different account. If you believe this was order was blocked in error, here are some troubleshooting steps to retry your order:

* Wait 72 hours before attempting another purchase
* Clear your cache and cookies
* Retry your order on a different browser
* Retry your order on a different device or on our mobile app.
* Use an alternate method of payment

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:12/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Groupon gift card on Dec. 17th, 2022 for $60.00 but instead of completing my order and groupon cancelled my account a couple days later. Stealing both my initial $64.80 and $60.00 My initial complaint case number is ******** is for $64.80 from groupon seller, *************
Business Response
Date: 01/03/2023
Hello Marivett,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am sorry about the trouble you have experienced while using Groupon. I would like to confirm that we have received and responded to your original complaint # ********.

We have also sent you an answer via email in conversation #********.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An authorized use of my Groupon account occurred on November 18, 2022. ****** stole my account information and made a purchase worth $200.33 cad. When I contacted Groupon, they provided me a partial refund of the amount of $190. I have contacted Groupon 4 times during the past month and they refused to take action in returning my money back.
Business Response
Date: 01/03/2023
Hello Tarun,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

I can confirm that our system processed your refund successfully on 11/19/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

The refund was processed successfully for the order, however, as the purchase was for a Groupon US deal made using ******** currency, you may see a small difference between the charge you initiated and what was actually collected.

Purchases made on Groupon.com are charged in US dollars unless specified otherwise. If you will be charged in ******** dollars for a specific deal, there will be a "C" before the dollar sign.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received my 20 bed in the bag that I ordered on last month that was suppose to be here by the 16th in which I still have yet to get
Business Response
Date: 01/03/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. In conversation #******** you received the response from the merchant responsible for that order. Please continue the interaction and they will assist you further.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:12/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** signed up for a number of Groupon+ deals which are supposed give you 8% cash back to your credit card. Despite getting email confirmations that Im receiving the cash back, I have not received any cash back. Their C/S is now impossible to navigate with a chat engine that constantly disconnects and no way to actually talk to a person directly. This is frustrating and seems like a scam to get you to go to businesses that are paying them, but they never give the money to the consumer. The agent at one point offered Groupon bucks but I dont want those. I want them to honor the cash back that they promise. Their agents are clueless and one said I spent the cash back which is not accurate. I had a refund of a prior Groupon that I used for a new Groupon, but this is completely separate from the Groupon+ which puts cash back directly to your credit card.
Business Response
Date: 01/03/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

According to our terms and conditions, there is the possibility to receive Groupon Bucks for cash back:

If you do not receive your statement credit, please contact us, in which case the value of your statement credit may be issued to you in the form of Groupon Bucks or another form of reward.

You may find more information about our Terms of Use here: ***********************************************************

We have already issued Groupon Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.