Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,845 total complaints in the last 3 years.
1,314 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: July 5th, 2023 Expiration Date: Jan 02, **** Service Date: August 28, 2023 I acquired a Groupon deal for a full synthetic oil change, but upon reaching the store, I was informed that they no longer accepted Groupons. However, they made an exception for me. During the oil change, it became clear that they used a synthetic blend instead of the full synthetic oil I had purchased. This was concerning as I have always used full synthetic oil for my car.I contacted Groupon for assistance regarding the use of synthetic blend oil. The representative assured me I would receive an email from the merchant and a refund process would follow. However, I received no such communication from the merchant, leading me to contact Groupon's customer support via email.In response, I received an email stating they couldn't take action because the Groupon was redeemed. They offered $10 in Groupon credit, unaware of the significant service discrepancy. They suggested I visit the merchant, which was frustrating as I paid Groupon, not the merchant.Expressing my frustration, I reiterated my request for either the correct service or a refund. Another set of representatives echoed the inability to take action due to the redeemed Groupon. I persisted, requesting my complaint be escalated to a supervisor.A supervisor, AKShetty, contacted me, reiterating the same stance that she could not help as the Groupon was marked redeemed. I asked if she reviewed my email correspondence with all associates before writing me an email. I declined her $10 credit offer and informed her of my intent to file a complaint with the BBB.I am seeking a complete refund for the Groupon or a full synthetic oil change near *****. Unfortunately, this company appears to employ representatives who lack awareness of customer needs, leading to less helpful interactions than expected.
Business Response
Date: 09/29/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and understand your concern, however we will not be able to process a full refund in this case.

When a voucher is redeemed, it indicate that the merchant has been paid in full towards the provided service. Please note that as indicated with the deal, Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

We understand that you may find some differences with the merchant over a service, and in those cases it is required that you not use your Groupon voucher. Once the voucher is redeemed, the payment is initiated to the merchant and cannot be reversed from our end.

If you feel that the merchant provided the wrong oil change, you will have to discuss it directly with them, and possibly have them reach out to us confirming that they're approving to return the payment towards this voucher, so we can put it back in your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like a refund for some groupons I purchased and they will not refund me there was no statement saying no refund allowed or final sales. I am not going to use them I want my money back for all groupons I have available because I will not be using Groupon ever again.
Business Response
Date: 09/29/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your account details and see that your last order was made on 09/02/2023, so we can assume that all the purchases you're requesting a refund for are outside the listed return window.

Please note that as you accepted at the time of purchase, our refund policy for unused and non final sale vouchers is 3 days from purchase. Since none of your purchases meet this condition, we will not be able to accept your request to refund all available purchases in your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Order # ********** on Sep 10, 2023 for Tours Around Paradise. This transaction was fraud detected by my bank and the transaction was cancelled at the time.I reviewed my Groupon page, and this transaction was listed as "Failed".And as a result, I made another purchase of Order # **********, and this transaction was successful.However, when I reviewed my bank statement, Groupon charged me for both transactions. When I contacted Groupon, they refused to refund the 1st transaction.In my opinion, if the transaction was not shown as "failed" on the system, I would not have made the second transaction. Also, because the bank statement won't show the transaction history real-time, so I have no way of knowing myself being double-charged ahead of time.I think Groupon should be responsible for their technical error of showing a "failed" transaction and refund that purchase to me.
Business Response
Date: 09/26/2023
Hello Junwei,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your failed order was processed automatcailly resulting in 2 vouchers for the same deal.

Actually, when the card is declined, you need to cancel the transaction if you no longer need it since the system will try to automatically process it after 24 hours. Our system will automatically try running your card again for a limited time after you place your order to allow for this.

Also, I checked and see that this order is outside the cancellation window. In this case, this is not eligible for a refund.

Here is the refund policy's link for your reference: *********************************************************************;

Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wasnt notified about when a Groupon would be expiring . Im still waiting on my refund .
Business Response
Date: 09/27/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that this offer was specifically listed with an expiration date of Sep 15, 2023. All the necessary restrictions of the deal are always listed in the Fine Print and by confirming your order, you accept the Terms of use and the refund policy.

Unfortunately we're unable to process this out of policy refund. Your voucher is still valid to be used with the merchant for the paid value towards the service you purchased.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20613437

I am rejecting this response because:
why wasnt I notified beforehand about the Groupon expiration date .

Sincerely,

*********************
Business Response
Date: 10/05/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us.

My apologies for the trouble. Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Business Response
Date: 10/05/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us.

My apologies for the trouble. Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon voucher for ****** skydiving. The coupon has expired through Groupon, however its value still remains. I called GoJump to book. They said to reach out to Groupon to provide me with a new voucher number to use. They said this is the process and Groupon needs to take care of that.I contacted Groupon and explained the above. It was clear from the response I received that the representative couldnt care less to read my email because they provided a generic response failing to address any of my concerns, thus leading to this complaint. I would like this issue resolved so I can book what I paid for. If they are unable to do that, I would like a full refund from Groupon.
Business Response
Date: 09/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that our team had requested some details before escalating your case, but did not receive an update from your end.

Please note that when a voucher is purchased, the redemption code is assigned with an expiration date, so it is automatically detected once it has expired and the paid value is used after that. New codes are not required after expiration.

If we issue a new code, it will just be a regular one with a new expiration date of ~4 months from now. There is no new expired redemption code.

If you can confirm the following details, we will be happy to have our team contact the merchant from our end and sort this out for you

The phone number you used to contact the merchant
The name of the staff you spoke with
Were you trying to use the voucher for the service initially purchased(One Tandem Skydiving Jump) or a different offer
Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stopped buying from Groupon years ago but against my will I gave them another chance. I ordered two tickets to Tears for Fears but I realized that I had ticket to another concert on that day and when I went to the app where I bought it there was no way to return them. The directs say to go to the groupon and hit details and then return button - but of coarse those directions do not work, there is no details field. Then i tried to call them, all of the phone numbers online are disconnected. There are not functioning phone number since Covid. Oh how convenient for the business to ignore their customers requests. Then it was impossible to find the email and when i finally got back to doing this task after spending countless hours trying to return them, they tell me they cannot refund tickets at all. Not even on the same day that they are sold. It was an accidents that I bought them, and there is no reasonable excuse why Groupon does not make it simple to get a hold of someone.. i want my money back. They need to make it easier to return something.
Business Response
Date: 09/27/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that the offer you purchased was advertised as Final Sale. Please note that if a sale is final it cannot be returned once confirmed. Contacting us on the same day does not change this. Customers purchasing multiple tickets for different events on the same day is out of our control.

I see that our team has since made an exception and refunded your order. You will receive it on your statement within a few days.

Have a nice day.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Customer support kept giving me the run around. Ive lost out on ~$400 from not being able to use my Groupons. I was told they could exchange/give Groupon bucks, but they didnt.
Business Response
Date: 09/27/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and several recent contacts with out support team and it looks like you have just submitted cancellation requests for various expired vouchers.

Unfortunately expired vouchers are not eligible for cancellation. Please note that most vouchers are only refundable within 3 days of purchase.

I see one of the vouchers you raised a support request was due to the merchant being closed, and that voucher was refunded promptly. Our team made an exception and offered a trade-in on another expired voucher as well, but it looks like you're looking for several more out of policy cancellations.

Unfortunately there are no further exceptions we can make in this case. If you're facing any issue with redeeming your vouchers, please do let us know and we will be happy to have our team contact those merchant's individually and sort out your concerns.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon last week for a mens haircut. The business (*************** ********* located on ****************************************************) is refusing to provide that service.Groupon is not processing a refund.My Groupon redemption code is *******.
Business Response
Date: 09/26/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to make the reservation and redeem your Groupon as planned.

I can confirm that your order was refunded to Groupon Bucks on 09/23/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for upholstery cleaning from a company called Hollywood Carpet back in August. I contacted the company to verify they service my area and they scheduled me for 8/21. The morning of that appointment I was told they could not come and would need to fix their cleaning machine. I was advised they should be able to come 2 days later. Then they said they couldnt come then and would need to schedule me for later. They ended up scheduling me for 9/12. That morning when I checked to see what time they would arrive, I was told they werent able to come. They said they could t provide service and I should get a refund. At that pointed I contact Groupon and explained the situation and requested a refund. Groupon made no real effort to resolve the issue and advised that since it was more than 3 days since I o bought the Groupon they would not give me a refund. I purchased the voucher for a company Groupon advertises and associates with, and this service wasnt provided to me. When Groupon was made aware they did not step up and do the right thing and basically advised me that it was my problem. This is unprofessional and unethical. Why should I have to pay for a service that Im not receiving it. If groupon does business with this company - this should all be in good faith and yet that has not been my experience with either company.
Business Response
Date: 09/26/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Hollywood carpet cleaning. We recommend reaching back out to your financial institution directly to discuss a resolution.

In this case,instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20606800

I am rejecting this response because:

Groupon has not agreed to issue a refund for the services which I was unable to redeem.
I would like a verbal/written acceptance by Groupon to issue me a full refund for the Groupon in question.
Sincerely,

*******************************
Business Response
Date: 10/05/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** is still not refunded and it is still active. Our Internal Team already reached out to the merchant and confirmed that they open and honoring Groupon vouchers.

Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The groupon says its for a list of things the merchant will do.The merchant refuses to do anything unless you pay for a service.Groupon sells deals of merchants that have no reputation and these merchants are simply there to scam consumers.I want both deals purchased for this merchant refunded as well as their business credentials to provide feedback as the information you Groupon share isnt available anywhere. Their website doesnt have any company information. This doesnt even appear to be a real company. Groupon is only interested in getting their money from absolutely anyone without the minimal concern for its users.
Business Response
Date: 09/26/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Unfortunately, I'm unable to locate your order under the email address ********************. In this case, can you please help me with little more information to locate your order and look into the issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/29/2023

Complaint: 20606586

I am rejecting this response because: I have provided the information via email and received no response. The email ln the account is *********************** and the merchant is ***** breeze for $14.00 each.
AC Tune-Up ********************** Furnace Tune-Up 21 point inspection ***** Breeze

Redemption Code 65443886

Groupon

VS-7WRC-61YM-THTP-****

Original Price $75.00

Groupon Price $14.00

Amount Paid $14.00

Expires

February 22, 2024

CUSTOMER *********************

AC Tune-Up ********************** Furnace Tune-Up 21 point inspection ***** Breeze

Groupon

VS-4Z43-X499-TTZ3-ZJBM

Original Price $75.00

Groupon Price $14.00

Amount Paid $14.00

Redeemed

September 15, 2023

CUSTOMER *********************

Sincerely,

*****************************
Business Response
Date: 10/05/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Groupon voucher was marked as redeemed on 09/15/2023. Our Internal Team also confirmed with the merchant that the service was provided. In this case, we are unable to cancel and refund this Groupon.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/09/2023

Complaint: 20606586

I am rejecting this response because: this is a lie! Groupon and the merchant are lying. Only one Groupon was marked as redeemed by the merchant but the service was never provided.

Sincerely,

*****************************
Business Response
Date: 10/15/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for thr trouble with this trouble.

As we mentioned earlier, when we contacted the merchant they confirmed that the service was provided for this voucher and this is actually not eligible for a refund.

However, Given the circumstances, I want to make sure youre taken care of this.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Groupon, Inc. is NOT a BBB Accredited Business.