Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,856 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to ********** spa and they denied my ability to use another Groupon. I also had a problem with sunrise massage therapy. Groupon refuses to refund the voucher. I asked customer service before buying if there was a limit and I was told no. Both places said they would not accept a second Groupon. I would like a refund or Groupon bucks. **************** also said they would not do anything
Business Response
Date: 08/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Regarding Order # **********:

I understand that the merchant is not accepting the second Groupon though there is no fine print restriction on limit one per person.

Under the circumstances, our team will reach out to the merchant on your behalf. Once we have more information, we'll follow up with a resolution via email as quickly as possible.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regarding Order # **********:

From your message, I can see that you've an issue with this purchase. May I know your exact issue? Could you please elaborate for me?

With this information, I will be able to look into the issue further.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/07/2023

Better Business Bureau:

You can close the complaint as satisfied

Sincerely,

******************
Initial Complaint
Date:08/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged twice for the voucher that was never provided to me. I am requesting a refund of $112.00: of which $56 back to my credit card ending #**** and $56 back to my Groupon Bucks for two orders that were simultaneously charged twice while I was using Gorupon App on my cell phone. The vouchers have never been provided to me. On July 28, 2023, I bought a ticket for two people to ********************************** in ********. While buying the tickets on the app, I received an error message stating that I should try to complete the order again. I clicked "ok" and was returned to the home page of Groupon. No purchases appeared under "My Groupons" but I saw that the amount of Groupon bucks decreased by $56. I checked the email and saw that two confirmation emails were delivered to my email address with different order numbers: #****-145936-195282 and #****-146010-679560. Although the confirmation email was stating that the voucher can be found under my orders in my Groupon account, non of the vouchers were there (and never have appeared there). When I came to the museum counter and showed the order ID #, the museum personal told me they needed an actual voucher with the code to scan. I had to purchase the museum tickets at the door. Groupon refuses the refund claiming that the sale was final. I never received the voucher, and was charged twice for this order. I feel scammed by Groupon, that once used to be a great provider of deals with great customer service. I'm requesting ********************** to refund me for the vouchers that were double-charged and have never been provided to me.
Business Response
Date: 08/28/2023
Hello Ola,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. I have responded to you directly from Groupon, I will kindly urge you to take a moment to review the email and respond back to me directly.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a few things from Groupon. I was never informed of their NEW cancellation policy. I purchased one for ****** Cafe, the establishment doesnt exist. Apparently they went out of business REVE hydration doesnt have any times available that fit my schedule Mastah tee fitness said that I cant come because of health issues City cruises I accidentally purchased it twice
Business Response
Date: 08/28/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that your order for ****** Cafe has already been refunded to Groupon bucks.

RVE ************************ voucher was successfully traded-in for a new order.

I wasn't able to find any order for City cruises but I see you had previously reported a duplicate order being placed for ***********. I hope you're referring to this instead. I see that our team had addressed this concern and confirmed that the additional order was due to your first attempt being declined by your card provider. You were only charged for one order.

Mastah Tee Fitness And Dance : Could you please confirm if you're unable to use this due to a health issue, or if the merchant has asked you not to visit them? Please note that this is a "Virtual and or ********** ******** so if you're unable to visit the merchant directly, the voucher is still usable for Virtual sessions.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a coupon from Groupon.The coupon expired and the merchant refused to owner it and i contacted Groupon regarding that but they refused to make any adjustments or work with me to resolve the situation.
Business Response
Date: 08/28/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

From your message, I'm unable to find the exact order you are referring to. Can you please help me with the order number or the exact deal name so that we can look into the issue further?

Looking forard to assisting you.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a groupon for $130 for 3 massages on 4/20. Got first massage 4/25. They marked my groupon as redeemed. From that point up to now I continuously called to reschedule the additional 2. They never answered the phone and when they would callback they would not leave any information. I also requested that they call after 1 pm since we continued to play phone tag. Requested this on more than 4 occasions. Groupon advised to get a letter stating I did not get the additional massages. The company finally answered today and said they will not provide me a letter because I would get a full refund. They advised that I would need to pay them an additional $70. I was called a grifter among other things, and then hung up on. I recorded the call.
Business Response
Date: 08/11/2023
If someone leaves a message we always call back and most of our call nacks are after 1:00. This person purchased a groupon coupon at a discounted price from Groupon. Groupon has a lenient refund policy. They never require any response from the merchant before issuing a refund to the customer. We have not received any emails from Goupon requesting information about this customer. If ********************** issues a refund, any services received will need to be paid by the customer at the normal rate. This person called and made alot of inflammatory accusations that did not make any sense. If she recorded the call it was without permission.
Business Response
Date: 08/28/2023
Hello KiaShine,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I have escalated your request internally, we will get back to you within 7 working days.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for my wife on June 13,2023. It was to ********************** for an oil change. The company kept cancelling appointments so I wanted a refund of $43.61. I did the chat several times and never got this resolved. The last time, the chat person just stopped communicating after taking all the information because they couldn't find the order. I want a refund for the unused Groupon gift that expires September 12, 2023. The voucher number is VS-4NNS-YKPX-Z5YC-MXPX. The order number is **********. The email address used was ********************** and it was paid with a debit card.
Business Response
Date: 08/28/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I apologize for the trouble in this case. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Yahkeskyah Ysrael
Initial Complaint
Date:08/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for laser hair removal. I called to book an appointment and asked to have a certain area lasered. The person at the lasering business said their prices have gone up and told me they could charge an extra $200 to accommodate my request. I told her I didnt want to pay extra and asked for a refund through Groupon. It took them several days to get back to me and then they said the cooling off period was passed and they couldnt process a refund of my initial purchase.
Business Response
Date: 08/28/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Customer Answer
Date: 09/22/2023

Complaint: 20464735

I am rejecting this response because:

I have not received my refund from Groupon and it has been well-over a few days Ive followed up twice and although I receive an automated 24 hr response email I have NOT been contacted by ****************** Groupon Customer Support

***********************************
Business Response
Date: 09/23/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us. My apologies.

I've sent you a direct email to you from Groupon, please respond back to the same.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/28/2023

Complaint: 20464735

I am rejecting this response because:
I do not want to disclose personal and bank information when there is no reason a refund to original mode of payment should not be an issue. If the refund cannot be done to the original mode of payment I am requesting this matter be escalated to a representative who can issue a payment by cheque. The company should have my address on file along with my full name. I can reiterate my address if necessary but I wont disclose confidential information on a platform that is not secured.
Sincerely,

***********************************
Initial Complaint
Date:08/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought Groupon. Called vendor to schedule. Vendor would not schedule during regular business hours (weekends). Contacted Groupon. Requested refund. They then offered a voucher but then did not communicate how to get the voucher. Contacted them how to do that then they refused both the refund offered and the exchange voucher offered. After trying the schedule with merchant again, ******** wrote this message to us: Hi there , We no longer accept new clients at this time. Please reach back to Groupon for a refund. Sorry for the inconvenience. Contacted Groupon for refund again but they have refused even though the service they sold is not accepted.
Business Response
Date: 08/25/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

Unfortunately , I'm unable to locate your order using your email address: ******************. Could you please help me with little more details to locate your order and look into the issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased 5 tickets from Groupon for a cruise ride at ********* for the sea dog on *****. 1st transaction was for 4 tickets and second transaction was for 1 ticket. The day for cruise was *****. The company canceled the cruise few hours prior. I contacted Groupon and they offered no help. Told me it was not thier problem. I called city cruises they said they cannot help because Groupon buys in bulk from us and they control the dates. We tried to go Sunday again to use our tickets Groupon wouldnt help us with rebooking. We went to ********* to see if they would allow us to use the tickets the boat ride was canceled again. Upon checking it looks like Groupon marked my tickets used on a cancel cruise day and refunded me 1 ticket. Not sure how that is possible when the cruise was not even running. They advised us the sea dog will most likely not cruise for another couple weeks due to weather. Groupon sold us false tickets for a cruise that it is not working. Upon checking further they refunded me 1 ticket and put it on Groupon bucks. I want my full refund back to my card for all 5 tickets. I dont want any other compensation from this company as I would never do business with them. They are scammers and are selling false advertisement products and tickets. I need your help to get my refund issued back to my card.
Business Response
Date: 08/25/2023
Hello Sumera,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I will reach out to the merchant and will directly respond back to you in a direct email from Groupon when I've heard back from them.

Again, I can't apologize enough for the trouble.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/13/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/12/23, I purchased a trolley tour for 4 people in ****** *******. When I processed the transaction it said there was an error with payment that it declined the transaction. I started the process again and attempted to purchase this tour. This time it did go through and I landed on a confirmation page with my order information. I then noticed this purchase was listed and processed twice in my Groupon account and populated two orders. The first one that stated it did not process, did in fact process. I reached out to Groupon immediately to notify them of this system error on their end, and no one was willing to help me. I drove to the trolley tour company myself and the person there asked if Groupon processed my purchase twice. I confirmed they did and she apologized and said this has been happening and she has had numerous patrons this had happened to recently. She said she can cancel it on her end and to cancel Groupon and they will call her and she will confirm. I reached out to Groupon, and again they refused to refund the duplicate ticket and refused to speak with the person at the company. I have escalated this within Groupon with no help. Every agent has refused to correct an issue that is a system error on their end, and with the support of the cancellation of the actually tour company itself.
Business Response
Date: 08/28/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and understand your concern.

Checking the order information, we did not find any errors when the order was originally processed. If you received a cancellation email indicating that the order could not be processed, please do forward it to us and we will review it.

Unfortunately, unless we have that, we will consider this a regular order and as it is final sale, it is not refundable.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/30/2023

Complaint: 20463127

I am rejecting this response because: This is incorrect and is a Groupon system error. When I purchased this Groupon, it said there was an error as I was processing it, and then I processed once more and it created two orders and I was charged twice. The first one that gave me an error message and said it did not process, did, in fact process. That one needs to be refunded! That is a Groupon system error and not my error. On 8/12/23, I purchased a trolley tour for 4 people in ****** *******. When I processed the transaction it said there was an error with payment that it declined the transaction. I started the process again and attempted to purchase this tour. This time it did go through and I landed on a confirmation page with my order information. I then noticed this purchase was listed and processed twice in my Groupon account and populated two orders. The first one that stated it did not process, did in fact process. I reached out to Groupon immediately to notify them of this system error on their end, and no one was willing to help me. I drove to the trolley tour company myself and the person there asked if Groupon processed my purchase twice. I confirmed they did and she apologized and said this has been happening and she has had numerous patrons this had happened to recently. She said she can cancel it on her end and to cancel Groupon and they will call her and she will confirm. I reached out to Groupon, and again they refused to refund the duplicate ticket and refused to speak with the person at the company. I have escalated this within Groupon with no help. Every agent has refused to correct an issue that is a system error on their end, and with the support of the cancellation of the actually tour company itself. 1000-146109-529888 and 1000-146109-538858

Sincerely,

***************************
Business Response
Date: 09/04/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I can confirm that our system processed your refund successfully on 09/01/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Groupon, Inc. is NOT a BBB Accredited Business.