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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 2,770 total complaints in the last 3 years.
    • 955 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with groupon re: refund to my original payment method. This is what I wrote to live chat ... I already canceled through the seller and they said go to groupon for refund. They offered to reimburse using credits, but I only used groupon for this one purchase (compounded semaglutide). I want to cancel now because after delving more into the company, they use a pharmacy that had many infractions. They said This can be refunded only within the first 3 days of purchase, but it does not say to whom????I actually cancelled this with the seller on 8/14 -- it was purchased on 8/11. the seller is not open on 8/13, a sunday.They told me to talk with groupon first

      Business Response

      Date: 08/30/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I can confirm that our system processed your refund successfully. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. 

      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 8/12/23 Amount: $76.00 Business was supposed to have a discounted service on ATVs but I wasnt aware that I would have to pay additional fees not mentioned by Groupon as well as a fee because I used Groupon. The merchant also didnt have the dates available that I needed. I requested a refund because the voucher stated that it does not expire until December. Groupon claimed that I only had a 3 day window even though I have been trying to contact them since Saturday. I am requesting a FULL REFUND

      Business Response

      Date: 08/30/2023

      Hello Jasmine,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your case details and apologize for any confusion with this.
       
      The deal terms listed under the Fine Print do indicate that "Tax and fees are not included."
       
      Additionally, I checked the booking website(*********************************) for this merchant and see that every single day throughout this year is available for booking. There are no dates that are completely sold out. Unfortunately we will not be able to offer a cancellation in this case as your purchase is still valid as originally advertised.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 09/08/2023

       
      Complaint: 20482068

      I am rejecting this response because:
      Issue has not been resolved. I still am owed a refund.
      Sincerely,

      ***************************

      Business Response

      Date: 09/11/2023

      Hello Jasmine,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry for the trouble with this purchase. 
       
      I checked and see that you've already raised a dispute for this order with your bank and this was now resolvedin your favour. This means that your bank took care of this issue and I can see that they have refunded this charge,
       
      I hope the issue is now resolved. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get a refund from Groupon on all ********* activities that has not been redeemed and also for one voucher that was redeemed and I never received my food for. I have constantly been ignored or either been brushed off without any issues being resolved.

      Business Response

      Date: 08/30/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your case details and see that the two purchases are for Go City - ********* Explorer Pass and ***********.
       
      Your Go City - ********* Explorer Pass orders are outside the return window which was accepted at the time of purchase, and as such it cannot be cancelled.
       
      Your *********** voucher has already been redeemed as of 08/10/2023. Used vouchers cannot be refunded.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have had a horrendous time with ****************** related to a voucher that I was unable to use. I was informed of this at the consult but the ticket had been erroneously redeemed but the merchant, the issue comes in when the customer service agent I spoke to requested for me to contact the merchant and ask for confirmation that there were no service that were done with the groupon purchase. I provided this but then got pushback stating that I needed to request them to explicitly state that I need to ask them to say I am eligible for a refund. This means I contacted them multiple times with different requests at the direction of Groupon. After a few days I received this confirmation and provided it to Groupon they then stated that they can only offer Groupon bucks which is a credit, I will not be using Groupon again with all the hoops and changing requests to get one thing addressed. The fine print on the Groupon shows no other info, and I am eligible for a refund. Not a credit to a site I will not be using again.

      Business Response

      Date: 08/30/2023

      Hello Karina,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned. 

      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. 

      Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Groupon for ******** ************ which expires Oct 17th. Since the Groupon is close to expiration I called the number on my Groupon & after many rings a message comes up saying Leave a message - then this mail box is full. The business address on my Groupon has a different telephone so I texted them & was told they do not do business with Groupon. I have contacted Groupon 3 times this week explaining I cant use the Groupon and asked them to put my $41.50 back into Groupon Bucks so I can buy something else. I have received 2 responses from 2 different people (***********************) and (******************) apologizing for the inconvenience but doing nothing about refunding my $41.50. I have dealt with Groupon for years & never had this issue. All I have is an email address Groupon Customer Support.

      Business Response

      Date: 08/30/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that you are unable to reach the merchant to redeem the Groupon. 

      Unfortunately, I'm unable to locate your order using the email address ****************. In this case, can you please help me with little more info to locate and look into the issue for you?

      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:08/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher through them for a deep tissue massage. Upon calling the merchant to use this voucher I discovered that the merchant didn't exist. After going through Groupon customer service repeatedly and being told I was going to get a refund through Groupon bucks they simply stopped replying to me and never refunded anything.

      Business Response

      Date: 08/30/2023

      Hello *********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned. 

      Unfortunately, I'm unable to locate your order using the email address *******************. In this case, can you please help me with little more info so that I can locate and resolve the issue for you. 

      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 08/31/2023

       
      Better Business Bureau:

      After the initial complaint and contact bybl BBB they eventually refunded me in Groupon bucks.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon on 06/01/2023 for $316 for snorkeling in Maui. We had a trip planned to Maui from 8/27-9/2 but unfortunately, it was cancelled due to a NATURAL DISASTER. **** caught on fire. Businesses burned down & people lost their homes. People DIED. I tried contacting Groupon for a refund as we had to cancel due to a natural disaster (we never redeemed the Groupon as I was waiting closer to our trip to book services). Groupon said it was out of the 3 day window for refunds. This was out of our control. IT WAS A NATURAL DISASTER. I have been unable to get anywhere through email or live chat. I have used Groupon throughout the years and this is the worst treatment Ive received. It was not intentional. It was a natural disaster. Im hoping to get a refund still.

      Business Response

      Date: 08/30/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed the case details and understand your concern.
       
      I see that your voucher was still valid through 09/29/2023 to be used later, but our team has already made an exception and refunded your order to Groupon bucks. Since the refund request was submitted past our regular refund window, it was not eligible for any cancellation, but given the nature of this case, we made an exception as Groupon bucks. 
       
      It looks like you've used part of the credits to purchase new deals as well, so I hope this issue is considered resolved.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon deleted my account without notice which has some credit left on it and when I contacted their customer care, I am being told that I deleted the account which is a blatant lie. I have emails on my email indicating my Groupon bucks used and unused.The refunded was for 60 dollars for me and they said these would never expire in 2021 email and would be available under my email ****************** .I don't have any email confirming account deletion. I did not delete account. They are cheating customers like me and a lot of accounts have been deleted without notice.as per some recent thread on Reddit, I want my money refunded and Groupon held liable for this fraudulent activity. If they checks their account activity log they can confirm who deleted the account.

      Business Response

      Date: 08/30/2023

      Hello Neyhee,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to login to your account since it was deactivated. 

      I checked and see that this account was deactivated due to account inactivity. Since there was no recent purchase or any activity on your account, it was deactivated automatically by our system. 

      No worries, I've now reactivated it. You are good to login using your email address ****************. I've also sent you a password reset link to your email address so that you can use it if you need to reset your password.  

      Also, you have a Groupon Bucks balance of $45.23 available in your account. You can check your balance any time from your [My Groupons](***************************************************************) page.

      Please make sure to check the box, "APPLY THE AVAILABLE GROUPON BUCKS" at check-out at the time of Groupon purchase. Only then your Groupon Bucks will be used.

      Please let me know if there is anything else I can help you with. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order number 1000-146078-601631.Asked to refund in to the original payment method. After multiple (way too many) email exchanges refused to refund to the original payment neither i see the refund to the Groupon points. *******

      Business Response

      Date: 08/30/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry for the trouble with this Groupon purchase. 

      I checked and see that your order 1000-146078-601631 was canceled and refunded to the Appe pay account on 08/16/2023. 

      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 08/31/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****************

    • Initial Complaint

      Date:08/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The concert we got tickets for during Groupon moved to a farther location the day prior - very little warning. The original venue was outdoor - I would have never bought three if Id known it eas going to be a farther out indoor venue. They dont care and told me too bad.

      Business Response

      Date: 08/30/2023

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that the event location was changed by the merchant with a short notice. 

      I checked and see that the deal fine print as a restriction, "Final sale". In this case, we are unable to cancel and refund this Groupon. 

      However, I do understand the situation. In this case, I've issued $20 in Groupon Bucks to your account as a partial reufnd.  

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

      Please make sure to check the box, "APPLY THE AVAILABLE GROUPON BUCKS" at check-out at the time of Groupon purchase. Only then your Groupon Bucks will be used.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 08/31/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Groupon, Inc. is NOT a BBB Accredited Business.

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