Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

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  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

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  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

Review Details

• Review fromLeta J

  Date: 01/11/2023

  1 star
  Groupon has a strict refund policy. If you purchase from Groupon, you are at risk of losing your money if something goes wrong with the purchase. Also, Groupon does not provide a way to speak with them by phone. If you find their number on the web, a recording directs you to their website for email or chat support.Once I purchased a large canvas for a personal photo. There was an option to purchase different sizes. I paid the price to purchase a large canvas. When I redeemed the voucher, the company only honored the purchase of the smallest canvas. I did not receive the product I paid for, but I did not complain because the smaller canvas was still nice. My last purchase mishap is not one that I can REMOVEDpaid $382 for 3 discounted laser body sculpt sessions from a specific merchant. I was skeptical about this type of service through Groupon. Before I purchased, I read the merchant reviews and read the Groupon customer reviews. Based on those reviews, I purchased 3, not 1, sessions because the reviews said that Groupon doesn't explain that you need at least 3 or more sessions to see results. There were some bad and Groupon reviews. So I took a chance. To redeem I had to contact the company for a consult. I never got to the consult. Upon contacting the company, they declined the voucher and told me to get a refund. The consultant said Groupon clients become upset when they learn they need more than one session for results. In my case, even though I purchased t3 sessions, I'd probably need 6 or more. I could pay the merchant directly for the services, but not through Groupon. When I contacted Groupon by chat, the agent offered a $382 credit per their agreement terms, even though Groupon is at fault for offering a voucher that is impossible to redeem. Also, the agent would not give an address or phone number to file a grievance to seek a refund.WARNING The discount you may receive through Groupon is not worth it if something goes wrong.

• Review fromcourtney r

  Date: 01/04/2023

  1 star
  I feel as if I have been completely scammed by this company. On 1/3/23 I went online to Groupon and purchased TWO 120 minute bounce passes for a local place called Uptown Jungle. The 120 minute session was on sale for $12/each. I selected 2 for the quantity and said it was for 2 people. I was charged $24 minus $10 (coupon)= total of about $16 after tax. I went to go print my voucher and there was only ONE voucher. I thought maybe this was an error or they included both vouchers on one. I contacted support TWICE and both times they failed to take my concern seriously. It was as if they didn't even read my concern or look into it. I was told that I only purchased one . I tried to explain that isn't correct and if it were I would've only been charged $12 (minus $10 for coupon)= $2 but that wasn't the case. They refuse to look into it more for me and they also are refusing to issue me a refund! I will not be making any more purchases off of Groupon, especially after being a long time customer and seeing how unwilling they are to offer any support or help to their customers. CONSUMERS BEWARE!!!!!

• Review fromBernadette F

  Date: 12/30/2022

  1 star
  I purchased two vouchers from Groupon. I followed the How to Use the vouchers on the back of the voucher. The voucher is invalid and the company will not honor it. I called Groupon and they say they can not give me a refund. Its illegal to sell someone something that is invalid or fraudulent. I will continue to post and contact their customer service until they refund me my money. Its not a lot of money, but its the principle of the matter. They can not continue to go on with these unlawful practices. I feel like I have been scammed and they could care less.