Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,858 total complaints in the last 3 years.
1,332 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 19 we purchase a groupon for a couples massage. Order # ********** When we tried to use it, we were told by the vendor that they only do couples massage on Fridays and that we would have to schedule a date far out in order to use it. When it came time, they reached out and moved it again. Then the day of, they cancelled the appointment. We reached out a couple of times after to reschedule, but they never got back to us. I reached out to Groupon and told them I would like a refund. They told me they would escalate and get back to me within 48 hours. A couple of days later I received and email thanking me for my patience and stating they are trying to communicate with the vendor. The email said if I had concerns to respond back. I emailed back stating at this point we just wanted a refund to the original form of payment. That email was kicked back to be saying that is not an address.A couple of days later I received another email similar to the first stating the exact same thing. Another couple of days and I received another. Soon after receiving this one, I received another stating they had reached out to the vendor who said they would honor the groupon. At this point, we want nothing to do with the vendor or with groupon. We just want our refund back to our original form of payment.
Business Response
Date: 12/10/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us regarding your experience with the couples massage voucher. We sincerely apologize for the inconvenience youve faced with the merchant and the delays in communication.

After reviewing your case, I have processed a full refund to your original form of payment. You will receive a separate automated email confirmation shortly. Please note that while we initiate all refunds immediately, it may take a few days for your financial institution to reflect the credit on your statement.

We truly appreciate your patience throughout this process, and we regret that we were unable to resolve this matter with the merchant to your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for giving us the opportunity to resolve this for you.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:12/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon was contacted about several vouchers. The requested action was to refund the money as the restaurants went out of business. Groupon refuses to refund anything but issued Groupon bucks instead. Groupon was contacted on Nov 1, Nov 4, Nov 10, and Nov 15. All emails were saved and available for reference. Groupon ignored each one. I want them to issue refunds to my credit card. The card info will be provided. - ***** *******
Business Response
Date: 12/17/2024
Hi *****,

Thank you for reaching out through the Better Business Bureau. Ive carefully reviewed your recent comments and all previous correspondence related to your case.

As per our refund policy, we typically do not issue refunds for expired vouchers. However, in your case, due to the unfortunate situation with the merchant going out of business for Order # 164870868, we issued a refund in the form of Groupon Bucks as a gesture of goodwill.

We understand your preference for a refund to your original form of payment for the other orders, but unfortunately, due to our policy limitations, we are unable to accommodate that request. The Groupon Bucks provided are available for use on any future purchases, and they do not expire.

We appreciate your understanding, and if you need any further assistance or clarification, please don't hesitate to reach out.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 12/17/2024

Complaint: 22657034

I am rejecting this response because:
What she's referring to is no exception to the rule. Why is it my problem that the business closed? They should provide compensation if there's no opportunity to redeem the vouchers. I'm not interested in their version of store credit as my experience with them has been subpar. I am yet to meet such resistance for a pretty common customer service situation. I don't want to do any more business with Groupon if that's how they operate.

Ill accept a mailed check or refund to a cc. The address will need to be provided or cc number.

Sincerely,

***** *******
Business Response
Date: 12/27/2024
Hello *****,

Thank you for reaching out through the Better Business Bureau. I have reviewed your recent comment, along with all internal Groupon correspondence, and Ive also sent you a detailed response via email directly from **************************.
I understand that the resolution we provided may not align with your preferred option, and I truly empathize with your frustration given the situation. We have carefully explored all available solutions based on the current circumstances, and I regret to inform you that we are unable to issue a refund to your original form of payment.

However, as we truly value your business, Ive added $10 Groupon Bucks to your account as a gesture of goodwill. I hope this helps, and we want to ensure that your future experiences with Groupon are more positive.

If you have any further concerns or need assistance with other purchases, please don't hesitate to reach out. You can find more specific details in the direct email Ive sent, and Ill be happy to assist you there.

Thank you for your understanding.

Best regards,
********
Manager, Groupon
Customer Answer
Date: 01/03/2025

Complaint: 22657034

I am rejecting this response because:

The $10 is insulting. The business asked for my bank account info to issue a refund. Full refund of $65. Until it's done, the issue isn't resolved.

Sincerely,

***** *******
Business Response
Date: 01/16/2025
Hi *****,

Thank you for your continued patience and understanding throughout this process. Im truly sorry for any inconvenience or frustration this situation may have caused you.

As mentioned previously, we submitted your refund request on December 29, 2024. The process typically takes 7-10 business days. I understand that this timeline can be frustrating, and Im empathetic to the wait you are experiencing.

Please rest assured that the refund is on its way, and I will be happy to assist if you have any further questions or concerns. We greatly value your experience and appreciate your understanding.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 01/21/2025

Complaint: 22657034

I am rejecting this response because:
Please confirm once the refund is processed. Please email me a copy of the transaction record. I would also appreciate more than $10 for this inconvenience and the back and forth. We started this process back in October if you recall and now it's end of January.

Sincerely,

***** *******
Business Response
Date: 02/04/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience and the back-and-forth that youve experienced since October. I understand how frustrating this situation must have been.

I can confirm that the refund of $65 has been processed successfully, and Ive attached a screenshot of the transaction record for your reference.
Regarding your request for additional compensation, I see that $30 in Groupon Bucks has already been issued as a gesture of goodwill. Unfortunately, this is the maximum we are able to offer from our end at this time.

Once again, Im truly sorry for the delay and any frustration caused. Please dont hesitate to reach out if you need further assistance.

Kind regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 02/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.

Sincerely,

***** *******
Initial Complaint
Date:12/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subtotal$62.10 Discount-$6.21 Total$55.89 Groupon Order Number:1000-148792-846050 Visit My Groupons within 1 day of purchase to review or update your order. Still have questions? Visit our Buying FAQ here.Your order is governed by Groupon's Terms of Use and Privacy Statement. For more information about refunds, click here.I made an order try to redeem coupon website said by cart is empty. I want my money back,
Business Response
Date: 12/18/2024
Hi Lernin,

Thank you for reaching out through the Better Business Bureau. Ive carefully reviewed your recent comments and all internal correspondence related to your case.

Im sorry to hear about the difficulty you experienced when trying to redeem your voucher. After testing it, I was able to successfully apply the coupon code at checkout. For your reference, Ive attached a screenshot showing the voucher applied to the order.

Here are the steps for online redemption:

(i) Visit the Splash Wines Redemption Page:*********************************************************************************************;
(ii) Select your desired item(s), click "REDEEM GROUPON," and choose "ADD TO CART"
(iii) Enter the redemption code GRPN18TOP-af83qzjkr in the "Voucher code or discount code" field and click "Apply"
(iv) Complete the checkout process

If you decide not to redeem this deal and would prefer a refund, you can initiate it via this Refund Link(****************************************************************). Please make sure you're logged into your Groupon account with the email address: ******************************* before accessing the refund options. Youll be able to choose between:
(i) Groupon Credits: These are easy to use and never expire, so you can find another great deal in the future.
(ii) Original Payment Method: Depending on your bank, this refund may take up to two weeks to appear on your statement.

Please note that refunds will be processed for the amount paid, excluding any applied discounts.
Once youve accessed the refund page, kindly confirm if you were redirected properly. Should you face any issues, please let us know by referencing case ID ********, and well promptly assist you.

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ****************************************** .
Thank you, and please dont hesitate to reach out with any further questions or concerns.

Best regards,
********
Manager
Groupon
Initial Complaint
Date:12/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Quickbooks Desktop for Mac 2024 from Groupon. After making the purchase I opened and redeemed the "Groupon" to obtain the product. I subsequently, received an email from a private person's email, ************************ containing the link. Although this did not feel right to me, I trusted Groupon as a trusted source and went ahead and clicked on the link provided. The link gave me a download of the product, however, even thought the link contains the words download intuit Quickbooks Mac ************************* to the Quickbooks site for the download. Having purchased Quickbooks products in the past and knowing that the download is provided directly from the Quickbooks website, I did not trust opening and installing this product to my computer due to risk of identity theft and hacking by inputting my financial data to it. I then began to do some research and learned that QB is no longer selling Desktop versions for Mac as of 9/30/24. ****************************************************************************************************************************************. Their site states: Can I purchase QuickBooks Desktop software online? No, after September 30, 2024 ****** stopped selling QuickBooks Desktop software online. If you bought QuickBooks Desktop online from a vendor other than ***********, please call 1-800-4INTUIT so we can take action against the fraudulent site. I immediately contacted Groupon to make them aware of the issue and request a refund since the product they sold me is fraudulent and cannot be utilized. Their response was to offer me a Groupon credit of $56 which frankly I will never use since I now no longer trust their services.
Business Response
Date: 12/29/2024
Dear ******,

Thank you for reaching out to us through the Better Business Bureau and for your patience while I reviewed your most recent comment, along with all internal Groupon correspondence. I have also just responded to you via email from **************************.

Regarding your recent purchase of QuickBooks Desktop for Mac 2024, I sincerely apologize for the confusion and frustration youve experienced. I understand how concerning it must have been to receive unexpected communication, and I deeply regret any discomfort this situation may have caused.

Since youve already filed a dispute with your financial institution, we may not be able to process any refunds directly at this time. In cases like this, we must allow the dispute process to take its course, and you'll need to continue working with your financial institution to resolve the matter.

For further assistance, we also recommend contacting the merchant directly. The merchant responsible for this deal is Key's Empire, and their contact information is listed below:

Merchants webpage: ***********************
You can also find confirmation of Key's Empire being an authorized seller of this product here:
Authorized seller page: ***********************************************************************************************************

Once again, I apologize for any inconvenience this has caused, and while we are limited in what we can do during an active dispute, were here to assist in any other way possible. If you have any additional questions, please feel free to respond to my email.

Thank you for your understanding.

Best regards,
********
Manager, Groupon
Initial Complaint
Date:12/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 23, 2024, I experienced an unsatisfactory customer service situation with a merchant who refused to honor my Groupon. The merchant denied service and demanded a significantly higher price for the same service. When I visited the store, the associate was discourteous. I promptly reported the issue to Groupon with Case #********, but after two weeks, no resolution has been provided. Please help honor a full refund.
Business Response
Date: 12/11/2024
Hi Zongfang,

Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your recent comments and all internal correspondence related to your case. I want to sincerely apologize for the frustrating experience youve had, especially with the delay in providing you a resolution.

I completely understand how disappointing it must have been to deal with the merchants refusal to honor your Groupon and the added frustration of waiting for a response from us. While this deal is marked as a final sale and typically doesnt qualify for refunds, I recognize the importance of addressing your concerns.

As a one-time exception and as a gesture of goodwill, I have issued a refund of $31.99 in the form of Groupon Bucks to your account. These Bucks will never expire and can be used for any future purchases on Groupon, giving you more flexibility.

I truly appreciate your patience, and Im here if you need any further assistance. Again, Im sorry for the inconvenience youve faced, and I hope this resolution helps.

Kind regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 12/19/2024

Complaint: ********

I am rejecting this response because:
Dear BBB,

The case ******** has not been fully resolved yet. Groupon had their customer, like me, to take lost, instead of having their merchant partner to take responsibility. I asked escalation of Groupon internal management review but they didn't do it.

Hope this case will be further escalated.
Sincerely,

Zongfang ***
Business Response
Date: 12/29/2024
Dear Zongfang,

Thank you for taking the time to share your concerns. I sincerely apologize for the delay in responding to your inquiry and regret the frustration this situation has caused. Please rest assured that we take such matters very seriously.

After thoroughly reviewing your case, I can confirm that we have taken the necessary steps and issued a refund to your original form of payment. The refund should be processed shortly, and you will receive a confirmation email once it has been completed.

Please note that you used $22.86 via ****** Pay and $9.13 in Groupon Bucks. The Groupon Bucks will remain in your account and can be applied to future purchases.

We understand the importance of protecting our customers' rights and appreciate your feedback regarding merchant accountability. While we strive to ensure a positive experience with all our merchants, we also appreciate your patience as we work to improve our processes.

Should you require any further assistance or wish to discuss this matter in more detail, I would be happy to escalate it further for internal review.

Thank you again for your understanding, and we hope to restore your confidence in Groupon.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 12/31/2024

Complaint: 22656360

I am rejecting this response because:
Groupon did NOT refund " $22.86 via ****** Pay" back to my original payment. If Groupon keep my cash into Groupon bucks, I will further experience pains from non-compliant merchants.
Request:
PLEASE refund $22.86 back to ****** Pay.

Sincerely,

Zongfang Lin
Initial Complaint
Date:12/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon customer service has unfortunately become very unhelpful (it was actually good in the past). This voucher has not been able to be used due to communication issues with the merchant. Please cancel and refund the Groupon Bucks back to the account. Order #**********
Business Response
Date: 12/10/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience, and we apologize for the inconvenience youve experienced.

We understand that the reason you're unable to use the voucher is due to your vehicle not being eligible for the service, as confirmed by the merchant. The eligibility requirements, including exclusions for certain vehicle types, were outlined in the fine print of the offer. Unfortunately, this put your request outside of the standard return policy, which is why your initial cancellation request was not approved.

However, as an exception, I have cancelled your order and issue a refund in Groupon Bucks to your account. You will receive a confirmation email once the refund has been fully processed.

These Groupon Bucks are available for immediate use and never expire. You can check your balance at any time from your My Groupons page. When you're ready to use your Bucks, simply select the option to apply them during checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the Bucks will be deducted from your total.

We hope this resolves the issue for you. We truly appreciate your understanding and patience throughout this process. Should you have any further questions or need assistance, please don't hesitate to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in August for carpet cleaning. I repeatedly tried to access the business website and telephone number. The website gives an error every time or the screen is totally white. I cannot reach the company via telephone either. I went on Groupon no less than 5 times to request a refund but their customer service send an email doesnt work and neither does the live chat. It stays on loading and never changes.I want a full refund for this purchase.
Business Response
Date: 12/10/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for the frustration and inconvenience this situation has caused you.

I understand that you've been unable to reach the business for your carpet cleaning service and have faced technical issues with both the businesss website and our customer support channels. We sincerely apologize for these difficulties.

Ive escalated your request internally to ensure it is handled promptly. You can expect an update within 48 to 72 hours, but in rare cases, it may take up to 7 days. Please be assured that we are working to resolve this as quickly as possible.

We appreciate your patience and understanding during this process. If you have any further questions or concerns in the meantime, feel free to reach out, and well be happy to assist.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/06/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/22/24, I purchased from Groupon a voucher for a year long ***** Club Plus membership for $70. The terms of the offer stated that this is valid for new members or returning members who had not had an active ***** Club membership in the past 6 months. I PERSONALLY had a membership that had expired days earlier. My wife has not had one in over a year. They ***** Club refused to honor the voucher because our address was the same. NOWHERE in the offer terms did it state anything about an address having an impact on the validity of the offer. I purchased it on 11/22 and attempted to use it on 11/29, 7 days later. Groupon refused to refund because they offer a 3 day return period, however, this falls outside of it because I paid for a service from THEM that the merchant they agreed to work with is refusing to offer. I have now contacted them twice and both times they claim there is an escalated ticket. I has been over a week since my first contact and I have heard nothing from them.
Business Response
Date: 12/08/2024
Hi ******,

Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused.

Regarding your issue, I sincerely apologize for the inconvenience youve encountered with your ***** Club Plus membership voucher. I completely understand how frustrating this situation must be, especially since the terms did not specify anything regarding shared addresses.
Please know that we are actively investigating this issue, and our team is currently awaiting a response from the merchant to resolve the matter. Were doing everything we can to ensure a prompt resolution, and I kindly ask for your patience as we work through this with the merchant.

We will keep you updated as soon as we receive any further information. If you have any additional questions or concerns in the meantime, please dont hesitate to reach out.

Thank you again for your understanding, and I apologize for the delay in resolving this issue.

Best regards,
********
Manager
Groupon
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Groupon for failing to issue a refund to my original method of payment, despite repeated assurances from their team that this would be done. Groupon even sent an email on November 4th stating I would be refunded in my original method of payment.On October 17th, I purchased Item # ********** Healthogenics *********** +B12 or Tirzepatide Weight Loss Program with Consultation for $199. I redeemed the deal and after working with Healthogenics the deal I purchased could not be redeemed in the manner I purchased. They refunded my shipping fee and stated the remainder would have to be direct from Groupon. I contacted Groupon on October 18th for my refund to be credited to my original method of payment. Over the past 45 days, my case has been escalated multiple times and I was repeatedly told the refund would be processed to my credit card. However, the refund issued was for Groupon Bucks which is unacceptable and a direct contradiction to my original request and the response I received they will credit my original method of payment. Most recently, Groupon claimed that they are now "unable" to process the refund back to my credit card.This explanation is entirely false. I have previously had a refund of $318 from Groupon successfully credited back to my original form of payment. This demonstrates that such a refund is not only possible but also standard practice for this company.The lack of resolution, transparency, and accountability in this matter is unacceptable. I am requesting immediate action to refund my purchase to my original payment method, as was promised.Thank you for your time and attention to this matter. Please feel free to contact me for further details or documentation regarding my case.
Business Response
Date: 12/09/2024
Hi Ishawna,

Thank you for reaching out, and I sincerely apologize for the frustration this situation has caused. I understand your disappointment regarding the refund process, and I want to ensure that your concerns are addressed.

After reviewing your case, it appears that a dispute has been filed with your financial institution. Since a formal dispute is in place, we are unable to process the refund directly at this time. In this situation, the best course of action would be to continue working with your bank or credit card company, as they will now handle the dispute and any refund processing moving forward.

We truly regret any inconvenience this may have caused and appreciate your understanding. If you have any further questions or need additional information, please dont hesitate to reach out. We're here to help in any way we can.

Best regards,
********
Manager
Groupon
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 1, 2024, I noticed an unauthorized charge of $259.15 on my credit card from Groupon. I immediately contacted Groupon to address the issue. However, Groupon stated they could not find evidence of unauthorized activity on my account.I also reached out to the company associated with the Groupon voucher, but they informed me that they could not issue a refund since they do not have access to Groupon's system. They advised me to contact Groupon again.Despite following up with Groupon and taking necessary precautionssuch as requesting a new credit card and updating my Groupon account ********************************* continues to deny the possibility of issuing a refund or credit. This is despite the fact that the company involved has approved the refund on their end.I have been a loyal Groupon customer for many years and have never experienced such a lack of resolution or care regarding an issue. I am requesting a refund of $259.15 and the closure of my Groupon account.Thank you for your attention to this matter.
Business Response
Date: 12/11/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment and all of our internal correspondence regarding this issue. Im truly sorry for any frustration or inconvenience this situation has caused you.

After a thorough review of your account, we were unable to find any evidence of unauthorized activity related to the purchase in question. As such, and in line with our non-refundable policy, were unfortunately unable to offer a refund for this transaction.

I understand that this isnt the outcome you were hoping for, and I regret that we couldnt provide a resolution that meets your expectations. Your feedback is very important to us, and we value your loyalty as a customer. Its disappointing to hear that youre considering closing your Groupon account, but I completely respect your decision. If theres anything we can do to help you reconsider, please let us know. Wed love the chance to serve you again in the future.

If you still wish to proceed with closing your account, you can submit your request through Groupon's Data Privacy Portal. Please visit the link below, select "Data Request," and follow the steps to complete the process:
*********************************************************

You will receive an email confirmation once the request is processed. Please check your spam folder if the confirmation does not arrive in your inbox.

Again, I truly regret any inconvenience this has caused, and were here to assist you with any further questions or concerns.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 12/12/2024

Complaint: 22651703

I am rejecting this response because I did not authorize this charge and the company associated with the voucher has expressed willingness to reverse the charge if they had access.

Sincerely,

****** ****
Business Response
Date: 12/17/2024
Hi ******,

Thank you for your response.

I apologize for any frustration this may have caused. However, after reviewing the situation thoroughly, we are unable to assist further with a refund. Since the charge was made directly through our system, we are bound by our non-refundable policy, and as previously stated, we have no evidence of unauthorized activity on your account.

I understand that this isn't the outcome you were hoping for, and I regret that we could not resolve this to your satisfaction. If there is anything else we can assist you with, please don't hesitate to reach out.

Thank you for your understanding.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 12/17/2024

Complaint: 22651703

I am rejecting this response because Groupon is refusing to return funds.

Sincerely,

****** ****

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