Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a complaint about a month ago for another Groupon account I need my other Groupon account monitored and refunded for things that I was not able to use I emailed somebody when your customer service agency was supposed to get back to me and they never did ALSO ON MY ACCOUNT FOR ************************ I SEE REFUNDS IN THE *** FOR BURGERTOWN, PETES, DRAKKAR, IRON GRILL, EL REY ON K, FIRE OPAL RING, 4 YOGURTLAND, ANOTHER ONE FOR PETES, *************, ******************, SACRAMENTO PUNCH LINE, CARMELITAS RESTAURANT, THE RUSH BAR AND GRILL, ANOTHER ONE FOR PETES, JAMBA JUICE, BLUE S***HIRE EARRINGS, A BROWN PURSE, ****** ******* CAKE, AND 2 TICKETS TO NICKELBACK, BUT YET I HAVE NO GROUPON BUC S WHERE DID YOU REFUND THOSE TOO? WHICH ACCOUNT?

  Business Response

  Date: 12/15/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us regarding your Groupon account and recent orders. I understand your concerns, and Id like to address each of the issues you raised:
  
  1. Past Refunds in ************************* I have reviewed your account, and I can confirm that all the credits you mentioned were issued correctly as Groupon Bucks and have since been used up. If youd like, you can view the transaction details and see exactly where the credits were applied in the Groupon Bucks section of your account.
  
  2. *** Bowling: Unfortunately, we are unable to provide a refund for the *** Bowling purchase, as the offer is non-refundable. The location details are clearly provided on the offer page, and its important to check these before completing a purchase. We understand this can be frustrating, but we are unable to assist with a refund in this case.
  
  3. Punchline Tickets: Regarding the Punchline tickets, this is an event ticket so it is non-refundable. I see that had contacted us past the event date to inform us that you could not find the tickets on time to use them. But the issue was that you were logged in and looking under a different account. Since the tickets were processed successfully and added to the account which was selected at the time of purchase, we will not be able to cancel this order.
  
  4. Big Spoon and Golden Spoon:
  Wed appreciate any additional details you can provide about your experience with Big Spoon and Golden Spoon not accepting your Groupon, including:
  
  -When you learned the business was not accepting the Groupon.
  -The name of the person you spoke with and the reason they gave for not accepting your Groupon.
  -Whether the service you wanted was unavailable at the time or not offered.
  -The address of the location you visited.
  
  Your feedback is important, and we take it seriously. We will address these issues directly with the businesses involved to help prevent this from happening again.
  
  I would also recommend that to prevent this from happening again and to comply with our Terms of Use(You may only create and hold one account on the Site for your personal use), you should close one of your accounts--this also means deleting all of your data associated with that account. You can do this by heading to our Privacy Portal make sure you're signed in to the preferred account first, rather than the account you'd like to keep--and selecting "Delete all my data," and then confirming when you're ready. If you have other vouchers or Groupon Credits there, be sure to use those first (or you can print the other vouchers), as they'll be permanently erased when the account is closed.
  
  Please let us know if you have any further questions or concerns. We're here to help!
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 11/27/24; purchased a Groupon for front AND back brake rotor & brake pad replacement for Meineke at ************************************************* - Price was $299.99 with a $50 off Black Friday discount code, totaling ****** (marked at an $849 value)- made appointment at Meineke in ***** for Friday 12/06/24 at 11:00 am - 12/06/24: upon arrival, was told they were only offering front OR back brake pad and rotor replacement after I told them that is not what I purchased and does not match the Groupon.- after Meineke replaced only the front brake pads and brake rotors, I opened a case through the Groupon app regarding the false advertisement once I had a receipt that showed only part of the work was complete.- 12/10/24 (today) received email from Groupon customer service stating the following: After careful review by the merchant, we regret to inform you that your request has not been approved. The Merchant provided the following reason for this decision - Service already provided to customer.- the service provided was only the front rotors and brake pads and did not include the back rotors and brake pads which was to be included in the purchase according to the Groupon I purchased. Only 1/2 of the work was completed.

  Business Response

  Date: 12/27/2024

  Hi ******,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment and all internal Groupon correspondence.
  I want to sincerely apologize for the confusion and frustration you've experienced with your Groupon for the brake service at *******. I completely understand how disappointing it must have been to expect both the front and back brakes to be replaced, only for the service to be incomplete. This is certainly not the experience we aim to provide.
  While we are unable to issue a refund once a voucher is redeemed, please know that we genuinely care about your experience and want to make this right. Ive shared your concerns with the appropriate teams to ensure that situations like this are addressed moving forward.
  As a gesture of goodwill, weve credited $50 in Groupon Bucks to your account. Unfortunately, any further refunds for the redeemed voucher would require approval from the merchant, Meineke, which is outside of our control.
  We truly appreciate your understanding, and we value your continued support. If you have any further questions or need additional assistance, please dont hesitate to reach out. We're here to help.
  Warm regards,
  ********
  Manager, Groupon

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22667718
  
  I am rejecting this response because:
  

  $50/$70/20% off does not cover the cost of back set of rotors and brake pads which were stated to be included in my original Groupon purchase which I did not receive.

  I will not be satisfied until I receive vouchers that will fully cover the cost of back set of rotors and brake pads replacements.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/13/2025

  Hi ******,
  
  Thank you for your continued patience, and I sincerely apologize for the frustration you've experienced with this issue.
  
  After reviewing your previous correspondence, Ive confirmed that the merchant has acknowledged it was a mistake on their end for failing to update the deal description. They do not provide service for both the front and back brakes, which led to the confusion. We will work with the merchant to ensure that this issue is addressed and does not happen again in the future.
  
  Since you're not requesting a refund, Id like to offer an alternative. Would you be interested in purchasing a new deal that covers both the front and back brake pads? I can also assist you with an exclusive 20% discount for your purchase as a gesture of goodwill.
  
  Please reply back with the deal link you are interested in, and Ill be happy to help you further.
  
  Best regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22667718
  
  I am rejecting this response because:
  I purchased a Groupon for both the front and back brake pads and rotors which you can see in the documentation I originally provided. I would not have purchased if it was only for the front OR back.

  Im not going to spend my money on a Groupon for front and back brake pads and rotors again; the front was already replaced. The back was not. This is the issue. And I should not be put in a position to repurchase something when I was never provided what I purchased in the original terms of sale.

  Im requesting vouchers to fully cover the cost of back brake pads and rotors. Im not going to accept a discount on something I already purchased and was not followed through on. It doesnt matter if it was a mistake. I purchased something from Groupon and Groupon is failing to follow through on the details and information that was included with said purchase

  It seems like this case has been bouncing around to multiple Groupon employees who cant keep track with what is going on. Ive repeated this probably 5 times.

  Im not asking for a refund from the merchant, I am asking for Groupon vouchers that will fully cover my rear rotors and brake pads.

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for years but ran into a time when I had large bills to pay so took a break. I have paid hundreds of dollars for Groupons that I had not used for canvases that I was going to continue to order from the company for me and gifts for others. When I opened the Groupon icon, everything was different but I was able to get to my account and expected that my Groupons would be there along with my Groupons history. The message said NO Groupons and invited me to shop. I was upset and tried to get customer service and support but was directed to Just Answer for help. They said they couldnt help with Groupon and gave me the customer service phone number ************. The recorded message said NO CUSTOMER SERVICE ?? I called all three times for all options which directed me to the website again and hung up. I found a way to email my complaint on all options and received a message saying no reply I spent hours trying to get someone to help me. As reported earlier, I have spent hundreds of dollars and considerable time trying to get my unused Groupons and Groupon history. To say Im mad is an understatement. This is inexcusable. If you came to my home, you would see many canvases and places that I was expecting to fill with more. I have even many canvases that I have pictures of in my phone. I dont know what to do about this matter but I will figure something out as no company should be able to rob a person of their money and even take their customer buying history away after being a loyal customer for years

  Business Response

  Date: 12/17/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your comments as well as all internal Groupon correspondence, and Ive just sent you an email from ************************** for case #********.
  
  After checking the account linked to your email ********************** I can confirm that it was created recently on 12/09/2024. As this is a new account, there are no previous purchases or history under this email address. If you used a different email address for your orders in the past, your Groupons may be associated with that account.
  
  It also seems that when you sought help, you may have contacted **************, which is not affiliated with Groupon. They provide general support but are not connected to our customer service team. Please note, ********************** does not currently offer phone support. The best way to get assistance is through our official website by visiting **************************, selecting "Help," and reaching out to us via email or live chat.
  I hope this helps clarify the situation. Once you reply to the email I sent from case #********, well be able to assist you further and help resolve the issue.
  
  Looking forward to your response.
  
  Kind regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/27/2024

  Complaint: 22667641
  
  I am rejecting this response because: Groupon is not communicating with me. They continue to use my current email which is not the email I used evidently. My previous email was: ******************************************************************************************************************************************************************************************  OR ******************************************************************************************************************************************************************************************. Phone number is:  ************ and can be called at anytime and they can leave a message if Im unavailable and will call them back. This is EXTREMELY IMPORTANT to me and there is a lot of money wrapped up in my account. They have all of my information including the same address I currently have as I have ordered a tremendous amount of Canvas on Demand orders for myself and others. I sent the pictures of 50 canvases I have in my home so that would help prove that Im not lying and dont appreciate the way they prefer to treat me. Ive emailed with all the information I can think of them to reactivate my account but ghosting me and Im beginning to believe I need to take them to court. Theyre a big company and theres no excuse for them to steal from a senior and disabled citizen. Courts would not be kind to their treatment of a vulnerable person. I dont know if you have a better way to get them to fix this or not but Im growing weary and mad at the silence. I know I had a lot of unused Groupons and I believe that is why they dont want to deal with me. The money spent on the Groupons mean more to me than it could be for them. Please help!!! I dont want to go to court but I will if they continue to ignore me. Thank you,
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a special offer from Groupon for a great seafood place and was subsequently charged through ******. When I went to find the offer today on Groupon about 6 hrs after ordering its non existent and no record on their site. So I go to find available phone customer service and its all wrong numbers. Their email system doesnt appear to work either. Seems like Groupon has totally deteriorated as a business and I will no longer be doing business with them after over 15 years of fairly satisfactory services. ****** will get my money back but be assured you have left a ***** **** on this business! Both ****** and Discover have easy phone communications, you guys dont have anything. **** *****

  Business Response

  Date: 12/15/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out, and Im truly sorry to hear about the difficulties youve encountered. I understand your frustration, especially after being a loyal customer for over 15 years.
  
  At this time, we do not offer phone support, but we do have a support page available 24/7 where you can reach us through live chat or email. We apologize for any inconvenience this may cause.
  
  To assist you with your recent order, well need to verify some details. Since you didnt provide your email address with your complaint, were unable to locate your account or order. Its possible that the order was placed under a different email address, as transactions are always immediately added to accounts upon purchase.
  
  For us to investigate this further, we kindly ask that you provide the email address associated with your Groupon account or the transaction details from ******. Please note that due to the nature of this complaint being posted on a public forum, we do not recommend sharing sensitive transaction information here. Instead, once we have your email address, we will reach out to you directly to help resolve the issue.
  
  Thank you for your understanding, and we look forward to resolving this for you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for 6 hours of house cleaning. My appointment was for 1:00 today (December 9th). I received an email confirming the time. But, no one showed up. I have tried to phone and email Qleenmaids with no response.

  Business Response

  Date: 12/13/2024

  Hi *** *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. We understand how frustrating it must be to not have your scheduled appointment honored, especially after receiving a confirmation email.
  
  In order to investigate this issue further and ensure it is resolved promptly, I kindly ask for your assistance in providing us with some additional information. Could you please confirm the following details?
  
  1. Please confirm which phone number you tried calling.
  2. Please confirm the time and date you called.
  3. If you spoke with anyone during your attempts to contact them, please provide more information on what was discussed.
  4. Please let us know when was the last time you tried to reach them.
  
  We take your concerns seriously and will work with Qleenmaids to ensure this issue is addressed promptly. Once we have this information, well be able to proceed with resolving the matter.
  
  Again, I apologize for the frustration this has caused, and we truly appreciate your patience while we look into this.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26th, 2024, I made a purchase of 2 Pack Strength Cure Blonde Shampoo and Conditioner online from ************************** in the amount of $55.63. I received only the Shampoo on 12/4/2024. My invoice confirmed my purchase of both the Shampoo and Conditioner. I contacted Groupon by mail and the Vendor ****************** both by phone and email on 12/4/2024 and included my invoice as an attachment which they ignored.I received an email response from both Groupon and Dazzling Salon stating that "I needed to choose the option from such as just the shampoo, just conditioner, or both." After they reviewed my order they stated "I see that the option chosen was for the shampoo only." They made no reference to the MYGroupon or invoice which I sent them which clearly stated and illustrated the item which was a Large Picture of the two item bundle which I intended to purchase and which was confirmed by said invoice and picture which I saw at checkout and have attached for your reference and proof of my purchase. Nowhere on the invoice itself did it indicate just the shampoo but rather clearly noted the bundle of both the conditioner and shampoo. I can only surmise that many customers have had a similar issue with this in that the invoice does not confirm the so-called "option" that Groupon and Dazzling Salon prefer that I bought and that the invoice is either intended to be misleading or is just plainly misleading, especially in view of the fact that this is a final sale and cannot be returned, so that the customer is stuck with an incomplete purchase and a misrepresented invoice. Groupon presentation of this item was misrepresented on the purchase invoice and they should be required to correct the website to illustrate the so-called "optional" purchase they claim in the invoice where it belongs.

  Business Response

  Date: 12/10/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and bringing your concerns to our attention. I apologize for any confusion and inconvenience this may have caused.
  
  Upon reviewing your order, I can confirm that this listing offers several options, such as purchasing just the shampoo, just the conditioner, or both items together. After thoroughly checking your order, I found that the option selected was for the shampoo only, which led to the discrepancy you experienced.
  
  Given the circumstances surrounding your request, I have issued $27.81 in Groupon credits to your account. These credits are easy to use and never expire, so you can apply them toward any future purchase on **************************. We often offer similar deals multiple times, so I hope that a comparable bundle will be available soon.
  
  Again, I apologize for the inconvenience, and I appreciate your understanding. If you have any further questions or concerns, please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sells coupons that the merchants don't honor and Groupon does nothing to resolve issues. They are an awful company.

  Business Response

  Date: 12/11/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. We sincerely apologize for the inconvenience youve experienced. We understand how frustrating it can be when a merchant doesnt honor a Groupon, and we take customer feedback like yours very seriously.
  
  In order to assist you better and resolve this issue, could you please provide the order number or Groupon code related to the purchase in question? Additionally, any further details you can share about your experience would be greatly appreciated, such as:
  
  - How and when you learned the business was not accepting your Groupon.
  - The name of the person you spoke with, and the reason given for not accepting your Groupon.
  - Whether the service you wanted was no longer being offered or wasn't available at a time that worked for you.
  - The address of the location you visited.
  
  Were committed to addressing these kinds of issues directly with the business to ensure they dont happen again. Your feedback helps us improve our service and prevent similar experiences in the future.
  
  Once again, were truly sorry for the trouble, and we appreciate your patience as we work to make this right.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22664129
  
  I am rejecting this response because: The issue is with Groupon not the merchant. I have sent a detailed explanation for why I am still dissatisfied with their service. I can copy it to BBB if needed but be aware that I have responded to them already.
  Sincerely,
  
  *** ***

  Business Response

  Date: 12/17/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I truly understand your frustration regarding the situation you've described, and I apologize for any inconvenience this has caused.
  
  I want to assure you that we have taken your feedback seriously and have escalated your issue to our concerned team. They are currently investigating the matter thoroughly. While we aim to provide updates quickly, please note that it might occasionally take 5-7 days as we need to conduct a thorough investigation with the merchant.
  
  Please rest assured that we are committed to resolving this issue as swiftly as possible. Our team is working diligently to find a satisfactory solution, and we will promptly contact you via email as soon as we have an update.
  
  Thank you for your patience and understanding as we work on a resolution.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22664129
  
  I am rejecting this response because: It says nothing about the complaint other than that they will look into it. It is obviously a form letter which is the same as their last response. They have done nothing to address the complaint and probably never will.
  
  Sincerely,
  
  *** ***

• Initial Complaint

  Date:12/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was purchasing 3 travel gift cards (2 transactions). I hadn't made a group purchase in about a year and didn't realize the ** I had on file was expired. Most websites alert you right away they your ** information needs to be updated to continue with the purchase. The Groupon purchase went through and moments later when I went to view my Groupon purchase the status said REFUNDED with a portion of each gift card amount held back. That is absurd. Why not just notify me and let me correct it, I still wanted the items. I either want to be reimbursed for the entire amount or let me purchase the 3 gift cards for no additional money.

  Business Response

  Date: 12/11/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out. I sincerely apologize for any confusion and frustration caused by your recent purchase attempt.
  
  Upon reviewing your order, I see that the card you have on file, which was used for this transaction, has an expiration date of 2027 and is indeed valid. Our system does not allow purchases to be processed using expired cards, so the issue with your order was not related to the expiration of your credit card.
  
  We regret to inform you that there was a complication with your recent transaction. Our system has security measures in place to prevent orders that may not comply with our terms of use. However, there are instances where orders are mistakenly blocked, and I deeply regret that this happened in your case. Rest assured, we are actively working on enhancing our system to prevent such complications in the future and ensure smooth order processing for you.
  
  Id also like to confirm that we have not charged your card at all for this transaction. If you're seeing anything posted to your card statement, it is likely a pre-authorization hold placed by your bank, which should drop soon as the original order has been canceled.
  
  We kindly ask you to attempt the order once more using an alternative payment method. Should you encounter any difficulties or require assistance, please do not hesitate to contact us. We are at your service and committed to ensuring a seamless experience.
  
  We understand your frustration and appreciate your patience as we resolve this matter. Thank you for bringing it to our attention.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for hair services, with the charge of $71.00 posting to my financial institution account on November 1, 2024, & I not only havent received the Groupon, the Salon the Groupon was with has disappeared. I cant remember the name, so I cant even call them. I have spent hours trying to find it, &/or reach customer service, but to no avail. I cant waste another minute on this. Id really like the Groupon, (I NEED my hair done last week!), but I, at the very least, expect a refund in short order!

  Business Response

  Date: 12/17/2024

  Hi Lainey,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  I would humbly request you to respond back to us in Case#******** with those details for us to locate the order and help you further with this order.
  
  Looking forward to your response.
  
  Kind regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for $79 for weight loss program, When I tried to redeem it, it says voucher can not be used. I have submitted a complaint with Groupon twice and have got no answers.

  Business Response

  Date: 12/10/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us again, and we apologize for the frustration you've experienced with your voucher. I see that you contacted us on November 22nd, and your case was escalated for further review.
  
  Our team has since reached out to the merchant regarding your issue and, as promised, we provided an update on November 25th with a resolution. We understand how important this is, and we apologize for any delays in communication.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22658836
  
  I am rejecting this response because: That is the exact thing I got from them earlier. It does not work. I very much appreciate your quick response.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/15/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand your frustration with being unable to redeem your Groupon for the weight loss program, and Im sorry for the inconvenience caused.
  
  Currently, we do not offer phone support, but Im happy to assist you via email. If you need help with navigating the merchant website, I recommend reaching out directly to the merchant. They can be contacted at ***************** and they will be able to guide you through the redemption process.
  
  Please let me know if you need any further assistance from Groupon, and well do our best to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22658836
  
  I am rejecting this response because:  They are telling me to commuciate directly with the merchant. I have reached out to them several times. They keep sending me the same instructions. It does not work.
  
  Sincerely,
  
  ****** *******