Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked through Groupon, we were instructed to get our tickets at 47th and 7th in front of ************. We arrived there and found nothing, we searched for 2 hours. Never seen a bus or worker for this company. We called Groupon, they said they would contact that company. Meanwhile we purchased tickets from the other tour bus company there top view they told us they had never heard of iconic or seen their bus. We were only in the city for 48 hours so time was more than money at that point. While standing in line at 47th and 7th waiting for the top view bus to arrive. A guy in orange came up from the subway carrying a banner that said iconic. He set up the banner in front of our line took 2 pictures called someone said did you get the pictures. They mustve said yes because he took his banner and went back down the subway stairs. Moments later he reappears and talks to the top view employees that JUST told us they never heard of iconic. It appears to be a scam: you purchase these tickets on Groupon, they give you the address to top view. Top view acts like they care you lost money, gives you a discount and now they got paid twice for your trip. Iconic does not exist. Its a scam by top view. Groupon isnt refunding because it wasnt 24 hours prior. You have no way of knowing its a scam until you are there that day wasting hours searching for something that does not exist. I asked Groupon to take down the company so others arent effected and I read reviews daily, the same stuff is STILL happening.

  Business Response

  Date: 12/17/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and confusion you experienced with your recent tour booking through Groupon.
  
  I understand how disappointing it must have been to arrive at the location and find no sign of the company or service you had purchased, especially considering the time constraints you faced during your short stay in the city.
  
  Please rest assured that we take this matter seriously, and I want to inform you that the issue has already been escalated to the concerned team under case #********. The situation is currently under investigation, and they will be in touch with you to provide an update via the corresponding case.
  
  I kindly ask for your patience while the team looks into this matter further. In the meantime, if you have any additional questions or concerns, please feel free to reach out.
  
  Thank you for your understanding, and again, our sincerest apologies for the inconvenience this has caused.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I purchased concert tickets for myself and my daughter. This kids concert was to take place in July. On the day of the event, the event was cancelled. After, I tried to get a refund because getting a day off from my job is always an ordeal and I knew I would probably not be able to attend a makeup date that was unknown. I was told I would not be able to get a refund because they were awaiting makeup date info. I expressed at that time that I was not interested in attending on a makeup day due to (1) I do not live in that city where the concert was and (2) probably would not get the day off. Again I was told there was nothing that could be done. The next time I contacted Groupon I was told that the makeup date would be in October at 7pm. I explained again that I wanted a refund and explained that I would not be able to go to a makeup date in October for the following reasons (1) original concert was in July to celebrate a birthday and there was no interest in going in october (2) weather difference for an outside concert. not only is it much cooler in October but it gets dark earlier (3) the makeup date is on a school night, and at 7pm. my child goes to bed at 745p. so this is not okay (4)i do not live in that city and am > 1 hr away, etc etc. I was again told that they were not able to give me a refund. So basically I am paying for 2 kids concert tickets for nothing and not getting anything. and i am telling them well in advance that I cannot and do not want to attend. I do not think this is fair. I do not have money to throw away. I spent money for a birthday present and at this point it is just like throwing away hard earned money in the trash.

  Business Response

  Date: 12/17/2024

  Hi Dee,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to begin by expressing our sincerest apologies for the inconvenience and disappointment you faced due to the cancellation of the concert in July and the subsequent issues surrounding the refund. I completely understand how disappointing it must be to have your plans disrupted, especially when the concert was intended as a special birthday event for your child.
  
  We truly appreciate your patience and the detailed explanation of your concerns. Your feedback is invaluable and helps us improve our services and our communication with customers.
  
  While the tickets you purchased are typically non-refundable due to the deal's terms, we recognize the unique circumstances you've described. To express our commitment to your satisfaction and to acknowledge the trouble you've encountered, we have added the full amount of your purchase as Groupon Bucks to your account. These ********************** Bucks are available immediately, and they never expire, so youll have plenty of time to use them for future purchases.
  
  When you decide to use your bucks, please ensure they are applied to your purchase at checkout. You can do this by checking the box next to Apply available Groupon Bucks under the Payment Method section. The number of bucks in your account will then be deducted from your total.
  
  We appreciate your understanding and hope that these Groupon Bucks can provide some value for a future experience. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****-******

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon advertised a coupon for a local restaurant Brio on their site which I purchased after locating it through a search performed by my zip code. After acquiring the coupon I called the three locations to see how to redeem it and they all said they dont accept Groupon. I contacted Groupon customer support within 24 hours of my purchase to cancel my purchase. After explaining the situation to two representatives I was told they would escalate the issue to have my funds returned. This escalation was them forwarding my information to another company who referred me back to Groupon to be refunded. I cant locate a phone number to call them and there seems to be a system in place to pass consumers off to someone else for resolution. It was irresponsible for them to offer a deal in a zip code search that has no locations that honor the deal. Its also shady for them to make the refund process so difficult. I just want my money back.

  Business Response

  Date: 12/13/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration you've experienced regarding your Groupon purchase for Brio Italian Grille. I understand how disappointing it must be to encounter such challenges, and I appreciate you taking the time to share your experience with us.
  
  Upon reviewing your case, it appears that the redemption instructions for your Groupon were not followed. Please allow me to provide you with the correct steps to redeem your coupon:
  
  Redemption Instructions:
  
  1. Go to My Stuff.
  2. Find your voucher and click "Redeem Online." You'll be taken to the merchant's website, and your redemption code will automatically be applied.
  3. Enter your email address and click redeem.
  4. Within the next business day you'll receive an email containing your gift card. Please check your inbox to confirm you have received this email.
  
  If you encounter any issues, please contact the business directly via email at **************************** For information on the balance or to find a location near you, please visit ******************.
  
  The locations that accept the Groupon can be found on the deal page here: ********************************************************
  
  If you continue to experience any difficulties, please dont hesitate to contact us, and we will be happy to assist you further.
  
  Once again, I apologize for the inconvenience and thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to use my $104.49 groupon credits and every time I have placed an order I have received an email that there is a problem with my groupon order and it cancels my order. This occurred on 12/5/24 and 12/9/24. I messaged groupon and they failed to resolve the issue. I want to be refunded for $104.49, they can mail the refund check to my home address: **********************************************************.

  Business Response

  Date: 12/17/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the trouble you've experienced with your Groupon credits. I regret that our previous attempts to resolve this issue have not been successful.
  
  In order to investigate this issue further and find a resolution, Ill need a bit more information from you. I have sent you a direct email requesting the details needed to proceed with your request.
  
  I kindly ask that you respond at your earliest convenience so that we can resolve this matter as quickly as possible. Your satisfaction is important to us, and I appreciate your cooperation.
  
  Thank you for your patience, and I look forward to assisting you further.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 09/2024 I purchased a Groupon deal for Simply Sensitivity Checks. Immediately after purchase, I realized the test was for a hair follicle test and not a blood test. Hair follicle tests are a scam. There is no scientific basis for them and they do not work. The link below is an article from FARE debunking them. I requested a refund that day and was given it in Groupon Bucks. The most recent time those Groupon bucks were available was 11/26/2024 as I was going to purchase *** theater tickets and they were available as a payment option. I logged in tonight to attempt to use them and they have vanished and the Groupon for the food sensitivity testing has been added back to my account. There is no record that the Groupon was refunded and the email has since deleted itself so I cannot prove the refund was initiated, but I would sign an affidavit stating that the refund was requested the same day it was purchased and was granted. I will continue to look for evidence that supports my claim, but I will also be providing evidence that this Groupon is false advertisement and that it is not an accurate way to diagnose food sensitivities and is false advertising. Unproven Diagnostic Tests - ***************

  Business Response

  Date: 12/13/2024

  Hi Madison,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the confusion and frustration you've experienced regarding your Simply Sensitivity Checks Groupon. I completely understand your concerns, both with the product itself and the difficulties with your refund.
  
  Upon reviewing your account, we see that a refund was not initiated for your purchase (Order #**********). I apologize for this oversight, and as a one-time exception, I have now processed a full refund for this order in Groupon Bucks to your account. Please note that the refund will be for the amount paid, excluding any discounts that may have been applied.
  
  Your Groupon Bucks are available immediately and have no expiration date. You can check your balance at any time by visiting your My Groupons page. When you're ready to use your Bucks, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be automatically deducted from your total.
  
  I appreciate your patience and understanding as we work to resolve this issue. If you have any further questions or need additional assistance, please don't hesitate to contact us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several expired Groupons (with value) have been removed from my account / missing from Groupon site. The Groupons have value - but since they are no longer listed, i can not redeem them. Groupon has been investigating for several months now - without any resolution. Groupon does not have a phone contact support, only remote email support somewhere in **** . It is unfair that Groupon got enriched by removing my expired Groupons. I have provided Groupon with .pdfs of some of the missing Groupons.Some of the Groupons were golf related = now too late to golf in ******* I keep receiving emails that they are investigating, but for four months , no escalation, no resolution - what gives. Aren't there rules about abondoned property or Escheat reporting - Groupon is violating in that they took money from my account ?

  Business Response

  Date: 12/13/2024

  Hi Ben,
  
  Thank you for reaching out to us through the Better Business Bureau. I genuinely understand your frustration regarding the missing expired Groupons and the delay in receiving a resolution. Please know that we take your concerns seriously and are fully committed to resolving this for you.
  
  I want to inform you that your case has now been escalated to our higher management team, and they are actively working with the appropriate departments to investigate the issue in detail. Our team is making this a priority to ensure we find a fair and timely resolution for you.
  
  I know waiting for an update can be tough, but please rest assured that were doing everything we can to expedite this process. Well keep you informed and provide updates as soon as we have more information. Your experience is very important to us, and we want to ensure all of your concerns are addressed thoroughly and fairly.
  
  Once again, I apologize for the trouble this has caused, and I thank you for your patience and understanding as we work through this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22675143
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ********

  Customer Answer

  Date: 12/16/2024

  I am rejecting the recent response / resolution as Groupon has sent me numerous similar response emails - yet no action or solution. I have attached an email from August 2024 as an example - which states the same generic reply - we are working on it and have escalated - but five months and no closer to solution . The email reply is nice, but how about finding the missing Groupons with value and re-establishing them on my account so that I can use. I have provided some examples of the missing vouchers - there were more, but I didn't make copies of all before they went missing because they were on the website and app

   

  Business Response

  Date: 12/21/2024

  Hi Ben,
  
  Thank you for reaching out to us through the Better Business Bureau. I totally understand your frustration and I genuinely apologize for the inconvenience this has caused you. I want to assure you that we take your concerns seriously and I deeply regret that this issue has remained unresolved for so long.
  
  I want you to know that weve followed up once again with the concerned team regarding the missing Groupons and am actively seeking an update on the status of your issue.
  
  Ill be sure to keep you informed and provide updates as soon as we have more information. Again, I truly apologize for the delay, and I appreciate your continued understanding as we work to resolve this.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22675143
  
  I am rejecting this response because: this is at least the tenth email response Groupon has sent - with the exact same generic wording - including the escalation (to whom, what it their timeframe to resolve)

  This has been an issued since August 2024, it is now almost 2025 calendar year  - still no resolution

  Very poor handling by Groupon, high customer un-satisfaction , not sure ********************** cares about customer base any more

  
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 01/01/2025

  Hi Ben,
  
  Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and inconvenience you have experienced with this issue. Your patience throughout this process is truly appreciated, and I deeply regret that we have not met your expectations.
  
  I want to assure you that we have received an update from our internal team regarding your issue. After carefully reviewing the situation, we found that this appears to be an isolated incident, and unfortunately, we have not been able to replicate the issue or identify similar complaints from other customers. However, recognizing the importance of resolving this for you, we are now taking a more direct and thorough approach to investigate further.
  
  To expedite the process, I have sent you a direct email outlining the steps we are taking. I kindly request that you check your inbox and respond at your earliest convenience so we can continue working together to resolve this matter swiftly.
  
  Once again, I apologize for the delay and any inconvenience this has caused. We truly value your business and are committed to ensuring your satisfaction. Please know that your concerns are taken seriously, and we are doing everything we can to bring this issue to a resolution.
  
  Thank you for your continued patience.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ******** Game and Watch: ***** *********** from Groupon Nov. 29th, and was charged $38.68 from my Cashapp. I received a notification Nov. 10th that the game was delivered in my mailbox, however there was nothing no game. I emailed Groupon through the website about the issue, and Groupon emailed me back just stating the package was delivered. I did not receive the game! And was charged for it. Groupon stole my money, and I am entitled to a refund please.

  Business Response

  Date: 12/13/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience you've experienced with your order.
  
  I understand how frustrating it must be to have been charged for an item you did not receive. Please rest assured that we take this matter seriously. I have escalated the issue once again to the Goods Merchant to investigate the delivery status of your order and determine the most appropriate resolution.
  
  I kindly ask for your patience and understanding while we work to resolve this matter. We will update you as soon as we have more information or a solution to your issue.
  
  Should you have any further questions or concerns in the meantime, please dont hesitate to reach out.
  
  Thank you for your cooperation.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an oil change voucher from Groupon, it was with ****************** and Tire Centers, when I went there Monro refused to do my oil change saying it was the wrong type and ask Groupon for refund or exchange.After contacting Groupon on 12/9/2024 , voucher purchased on 12/7/2024 was told that it was non refundable and customer service told me they were giving me groupon bucks as credit towards another item, I did notice the Groupon bucks added but when i went to purchase it today it was gone balance showing ******* this point I just want the merchant to refund my money since Monro wont honor my voucher.

  Business Response

  Date: 12/13/2024

  Hi Xerxes,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im very sorry to hear about the trouble youve encountered with your oil change voucher at Monro Auto Service.
  
  After reviewing the details of your deal, I want to provide some clarity on why a cancellation isn't possible in this case. The deal you purchased is marked as non-refundable, which unfortunately makes it difficult to accommodate changes or cancellations once the voucher has been purchased.
  
  As a gesture of goodwill, weve issued Groupon Bucks for the full amount of your purchase. These Bucks are available for immediate use, never expire, and can be used toward future purchases at your convenience.
  
  Once again, I truly apologize for the frustration this has caused. We value your satisfaction and are here to assist you if you need further help. If you have any questions or concerns, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Xerxes Irani

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon in June, 2024. The business told me that the offered deal was wrong, and refused to honor the deal, but thats theyd reach out to the company. I heard nothing back. When I tried to schedule with them, they told me that they were closed and would not be willing to provide any service, to request a refund.Groupon had refused refund, and instead offered useless credits. This is fraud.

  Business Response

  Date: 12/13/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I would like to sincerely apologize for the inconvenience and frustration you've experienced with your Groupon purchase. I understand how disappointing it must have been when the business did not honor the deal, and I deeply regret that you encountered these issues.
  
  In response to your concern, I have processed a full refund to your original method of payment. You will receive a separate automated email confirming this transaction. Please note that while we process all refunds immediately, it may take a few days for your financial institution to post the credit to your account.
  
  We truly appreciate your patience, and I want to assure you that we are taking steps to prevent such occurrences in the future. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Thank you for your understanding, and again, our sincerest apologies for the trouble caused.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18th, I purchased a 6 pk of Dove Shower Wash gel. I understood what was purchased would be a variety of scents, but would all be Dove Shower gel. What I received was 6 bottles of bubble bath. This is not the product I purchased I tried one in the shower (without realizing the error) and it is much thicker than shower gel. I emailed Groupon and sent photos. Still not resolved. I was told I could mail back to a 3rd party. ******************** Silver in ** and I would Get refund after processed. I would have to pay for shipping for their mistake. I want the products I ordered If they want these other bottles back, I want a prepaid label. I should not have to pay for their error. I have copies of all email messages sent (all 12 of them). Last email I sent was Sunday asking to speak with a manager and have not had a reply.

  Business Response

  Date: 12/13/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Im very sorry to hear that the issue with your Marketplace order hasn't been resolved yet.
  
  Upon reviewing your account, I can see that you've reached out to the merchant directly. As per our policy, we expect the merchant to respond to all customer inquiries within 72 hours. If you havent received a response after that time, our Goods Resolution team will step in to ensure that your issue is addressed and resolved as quickly as possible.
  
  In the meantime, if you have any additional questions or need further assistance from the merchant, please reply to the confirmation email you received when you initially contacted them. This will ensure your message reaches the right team, and you'll get the fastest response possible.
  
  Again, I sincerely apologize for the inconvenience youve experienced, and I appreciate your patience as we work to resolve this issue. Please let me know if I can assist with anything else.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22672453
  
  I am rejecting this response because:
  This has been ongoing for weeks now and has not been resolved.   It has been well over 72 hours since last communication from them.  
  Sincerely,
  
  ******* *********-******

  Business Response

  Date: 12/20/2024

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Im truly sorry for the ongoing frustration this situation has caused and sincerely apologize for the delay in resolving your issue. I understand how important it is to have this matter addressed, and I appreciate your patience.
  
  Please rest assured that we have re-escalated your case as a priority to the third-party Marketplace merchant running the deal. They are currently reviewing the situation and will be reaching out to you directly via email soon with an update.
  
  I know this process has taken longer than expected, and I deeply appreciate your understanding and patience as we work to get this resolved. We value your business and are committed to making sure this is sorted out as quickly as possible.
  
  If you have any further questions or need additional assistance in the meantime, please dont hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support