Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,858 total complaints in the last 3 years.
1,332 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an email from Groupon on 9/13 letting me know my account was hacked. They offered me a 30% discount for any future purchase.I picked a company called *********** in *******, **. Unfortunately the company,though claiming an appointment could be made on the phone, had a bait and switch tactic to force people to make an appointment on their app, which did not work. Also their website posted in Groupon was a bad link.I contacted the company about 3 or 4 times to help me make an appointment to no avail.I contacted Groupon on with a complaint about this company and asked for a refund plus the 30% off link that was given to me due to being hacked.I was told that was a one time use link. I was offered a 25% coupon then it ended as a 20% coupon. I was told there was no way I could get back the 30% even though through no fault of my own I was not able to use it.This is a horrible experience and I am very angry that they are playing these games. I asked why they could not give me two coupons;one for 20% and one for 10% if it was humanly impossible to create another 30% coupon. I was told that was a possibility but then offered only 20% off.Lastly, the business demanded I give them credit card information over their app although I already paid for the service. Why would anyone give an already questionable business their credit card information over what may be an unsecured site? Groupon itself was hacked! I have all the emails to prove what I am saying.Thank you ********* **** *****
Business Response
Date: 12/22/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns. We understand your frustration, and wed like to take the opportunity to clarify the situation.

First, regarding the email you received from us on 9/13, it was part of a proactive security update. This email did not indicate that your account had been hacked, but rather that new security measures had been implemented to protect you and the entire Groupon community from potential fraud. Unfortunately, these updates unintentionally caused login issues for some customers, which were resolved by simply resetting your password. We apologize for any confusion this may have caused, but please rest assured that your account was not compromised.

We also understand that you encountered difficulties with your booking at True Beauty, and we regret that your experience with the business was not satisfactory. We strive to ensure that our partnered merchants provide the best possible service, and we are sorry that this was not the case in your situation.

Regarding the 30% discount offered to you, we would like to clarify that this was a one-time offer due to the unforeseen login issues, and it was valid only until 9/30. Unfortunately, we are unable to generate another 30% discount code for you as it was a limited-time promotion specifically tied to that event. As a gesture of goodwill, we did provide a 25% discount code, which we hoped would help, but we understand you were hoping for the 30% offer.

We also want to address your request for a combination of discounts. While we can provide a 20% discount code upon request, additional discounts beyond this cannot be created. If you are looking for a higher discount, we recommend keeping an eye on future sitewide promotions that will be available to all customers.

Lastly, we understand your concerns regarding providing credit card information through the app. We take security seriously, and we encourage customers to exercise caution when dealing with any online transactions. If you ever feel unsure about the security of a site or app, please dont hesitate to contact us for assistance.

We truly appreciate your feedback and apologize for any inconvenience this situation may have caused. If you need any further assistance or have additional questions, please feel free to reach out.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/23/2024

Complaint: 22698500

I am rejecting this response because it is absurd on its face, and rather than their claim they take their customer complaints seriously, they have done absolutely nothing to make amends.
They offered me a 30% discount due to their website being hacked.
Through zero fault of my own, the company they listed is shady at best. They took two weeks to resolve my claim and did not give me the chance to use the discount. They offered different discounts that were not 30.%
They are claiming somehow it is humanly impossible to give me the same discount.
I have worked for similar companies and it is laughable that they are hanging on to this excuse.
I am disgusted and truly see Groupon as extremely deficient in serving its customers.

********* *****
Business Response
Date: 01/01/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for not being able to meet your expectations in this matter.

I want to assure you that we will always go above and beyond to assist our customers, and ensuring customer satisfaction is our top priority.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

If you have any other concerns or inquiries, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22698500

I am rejecting this response because Group on has sent the exact same email, word for word, over and over again.
They claim they have gone to great lengths to help me.
Groupon, please explain in detail how you have gone above and beyond to help me, other than making me wait two weeks to get a decision from you, it only being you refunding my money and offering me a lesser amount of a discount for having my information possibly compromised by hackers.
What did you do that was so extraordinary?
Sincerely,

********* *****
Initial Complaint
Date:12/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached file for details. I purchased travel thru Groupon and the reseravtion delivered was nothing like I was promised or was advertised. The hotel made next to no effort to improve the conditions even though I was traveling alone with my 87 year old wheelchair bound mother.
Business Response
Date: 01/21/2025
Dear *****,

Thank you for taking the time to reach out to us through the Better Business Bureau, as well as directly via email. I truly appreciate your patience and understanding while weve looked into your concerns.

Thank you so much for reaching out and sharing your recent experience with us. I am deeply sorry to hear about the difficulties you faced, especially while traveling with your 87-year-old mother. I can only imagine how frustrating and stressful that must have been, and I sincerely apologize that the hotel didnt meet the expectations promised in your reservation.

I understand that youve already started the process of disputing the charge with your financial institution, and while were unable to intervene once that process has begun, I truly hope its resolved as quickly as possible for you. Your bank will handle the next steps, but please dont hesitate to let me know if theres anything else I can do for you in the meantime.

We genuinely value you as a customer, and I want to ensure you feel fully supported. If you need any further assistance, Im here to help.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 01/29/2025
Complaint: 22695078

I am rejecting this response because: To Groupon Staff, There is nothing that prevents you from simply issuing the desired refund. The fact that my Bank has begun an investigation does not restrict Groupon from returning the payment for the beyond awful hotel Lifestyle Tropical - in fact I would be able to cancel the bank dispute in that scenario - so your response is VERY disingenuous and misleading.

Sincerely,

***** ********
Business Response
Date: 02/06/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I completely understand your disappointment and frustration with this situation. After reviewing your previous correspondence, I can confirm that a partial refund of $135.68 was issued, which is the maximum amount we are able to offer from our side.

I understand this may not be the resolution you were hoping for, and I apologize for any continued frustration. Since youve already disputed the charge with your financial institution, we must allow that process to run its course. You'll need to work directly with them to resolve this matter.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
********
Manager
Groupon
Initial Complaint
Date:12/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for a dental cleaning with Sonrie Dental Studio. The merchant is a liar and a scammer. The dental cleaning was subpar and lasted less than 5 minutes. I want a full refund. Groupon should not allow this fraudulent merchant to **** its customers.
Business Response
Date: 12/22/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the trouble and frustration you've experienced with your recent dental cleaning at ********************. We take feedback like yours seriously, and Im truly sorry to hear about your dissatisfaction with the service.

We have been recently notified by your financial institution that a dispute has been issued against your purchase of the Groupon for the dental cleaning. As such, we recommend reaching out to your bank directly to discuss the next steps and any possible resolution.

At Groupon, we strive to ensure that our customers have the best experiences possible with our merchants, and we're always here to help you redeem your Groupons. If you encounter any further issues or have concerns about another purchase, please feel free to reach out, and we will do our best to assist you.

Thank you for your understanding, and we hope to resolve this matter as soon as possible.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/23/2024

Complaint: 22691480

I am rejecting this response because: Groupon should agree to my getting a credit from my financial institution.

Sincerely,

**** ********
Initial Complaint
Date:12/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: November 16, 2024 Amount Paid: $245.10 USD (two passes at $122.55 USD each)What the Business Committed to Provide: A Go City Pass *******, which included access to the Architecture River Cruise.What the Nature of the Dispute is: I purchased a Go City Pass ******* on Groupon on November 16, 2024, which was advertised as including access to the Architecture River Cruise. However, when I attempted to use the pass on the same day, the boat tour operators refused to honor it, stating that they had stopped accepting the pass as of November 15, 2024.Whether or not the Business has tried to resolve the problem: I contacted Groupon customer service and provided them with the details of the issue. They have acknowledged the problem but have not yet provided a satisfactory resolution.If the issue involves advertising, when and where the ad was seen or heard: The advertisement for the Go City Pass ******* was seen on Groupon on November 16, 2024. The advertisement clearly stated that the Architecture River Cruise was included in the pass.Additional Information:I purchased the pass on November 16, 2024, and attempted to use it immediately.The boat tour operators informed me that they had stopped accepting the pass on November 15, 2024, despite the advertisement indicating otherwise.I had to purchase additional tickets for the boat tour, costing $80.92 USD.I am seeking a full refund for the Go City Pass Chicago, as I was unable to use it as advertised. I have attached copies of my purchase confirmation and the Groupon advertisement for your reference.Thank you for your time and attention to this matter. I look forward to a prompt resolution.
Business Response
Date: 12/17/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced. I understand how frustrating and disappointing it must have been to find out that the Architecture River Cruise was not available with your Go City Pass *******, particularly after you had made plans and were expecting to enjoy the experience.

Upon reviewing your case, I can confirm that our team has contacted the merchant regarding the issue. They have informed us that you have already used the passes at multiple attractions. However, we understand your concern regarding the boat tour, and we take this matter seriously.

We'd like to investigate further and ensure that this situation is addressed with the business to prevent it from happening again. If you could kindly provide additional details, such as:

-How and when you learned the business was not accepting Groupons.
-The name of the person you spoke with, and the reason given for not accepting your Groupon.
-Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you
-The address of the location you visited

If there is anything else you'd like to share regarding your experience, please feel free to include it in your reply to this email. We want to ensure that your concerns are fully addressed and will work to resolve this as quickly as possible.

Once again, I apologize for the inconvenience and appreciate your patience as we look into this matter.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/27/2024

Complaint: 22681932

I am rejecting this response because: I would like this case to be re-opened. Thus far, the business: Groupon has only provided details that they are looking into the issue. At this point in time, I would expect there to be more specific next steps provided to me and a more satisfactory resolution focused on compensation. Here is the original complaint I would like to be re-opened so I can mark it as unresolved.

Sincerely,

****** Sheffield
Business Response
Date: 12/31/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I truly apologize for any frustration this situation may have caused you.

I completely understand your desire for a more detailed update, and I want to assure you that your case is being treated with the utmost priority. We have already escalated your issue to the concerned team, and they are currently investigating it thoroughly with our merchant partners in the backend.

We take your concerns seriously and are committed to resolving the issue as soon as possible. Once we receive an update from the concerned team, we will promptly reach out to you via email.

Thank you for your patience and understanding during this process.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/16/2025
Complaint: 22681932

I am rejecting this response because: Hello, Unfortunately, this complaint and request for assistance has NOT been resolved. To ensure that the matter is being taken seriously and that extensive information I have previously provided is properly understood, I have expanded the audience on this thread.
This experience with Groupon's support team truly has been the most succinct example of an embarrassment in "customer support". The disorganization of the responses throughout this process has been the most archaic situation that I have experienced in the simplified digital age of gathering information, managing customer tickets and getting to a resolution. This support experience points out either a major gap in the company's processes and controls, or worse, a true lack of a customer-centric prioritization at the heart of Groupon's organizational values.

There has been no continuity in the communications. So far, I have received more than 7 emails in 3 seperate threads from more than 5 different individuals over the past 3 months stating that this is being looked into, however, and now I have no faith in Groupon's ability to handle this situation and that the "Resolutions Team" has any capabilities to solve this either. The fact that I have been required to continue sharing the same information on the case multiple times shows a lack of consideration for customers' time. I now have a document on my devices with all of the details that I simply copy and paste every time I get asked to provide the information again.

Next Steps:
Groupon INC
I would ask those captured in this email thread PLEASE - read all of the extremely detailed information that I have provided in 3 separate email threads (See attached) and provide a proper resolution and communication to me within the next 7 days.
Better Business Bureau (CC'd)
I would like to leave this case open (22681932- Groupon, Inc.)
The response of Groupon's team in this expanded audience will determine the resolution status of this case.
I will leave 7 more days for the company to respond at which point I will ask that this case be marked Unresolved and I would like to provide a detailed review of the service I received from Groupon.
Sincerely,

****** *********
Business Response
Date: 01/21/2025
Hi ******,
Thank you for your patience.
As per merchant system, passes were used at multiple different attractions. Please note, as the deal states, attraction availability is subject to change and are not guaranteed.
Despite this one attraction that was not redeemed, merchant has stated that you have used the vouchers at multiple others. Unfortunately, refund has been denied for this voucher.
Should you have any additional questions, please do not hesitate to get back in touch.
Regards,
Margaret
Groupon Merchant Operations.
Customer Answer
Date: 01/22/2025

Complaint: 22681932

Issue Summary:
The issue I faced revolves around the purchase of a Go City Pass ******* through Groupon, which was advertised as a seamless way to enjoy premier attractions in the city. However, this turned into a frustrating experience when the primary attraction we aimed to enjoythe architecture boat tourwas inaccessible, and the overall process was plagued with misinformation and poor customer service.

Timeline of Events:
1. Initial Purchase (November 15, 2024):
I purchased the Go City Pass ******* through Groupon, drawn by its promise of access to premier attractions, including the iconic architecture boat tour.
Upon attempting to redeem the pass for the boat tour on the same day of purchase, I discovered that the merchant would not honor the pass, despite no such restrictions being mentioned at the time of sale.
2. Encounter with the Boat Providers (November 15, 2024):
After searching for the correct boat company, we finally located one that claimed to accept Groupons, only to be told they could not honor it due to "availability issues."
We were assured by the merchant that if we paid out of pocket for the tour, we would be reimbursed by Groupon. Reluctantly, we paid additional funds to secure a spot on the tour, which was the centerpiece of our trip.
3. Initial Contact with Groupon Support (November 16, 2024):
I contacted Groupon to report the issue. Their response was dismissive, merely confirming that the merchant was operational and honoring the pass, without addressing the specific confusion or honoring the reimbursement promised by the merchant.
4. Subsequent Communication (December 2024):
Over the course of several weeks, I received multiple responses from different representatives, each reiterating the same unhelpful information. The disjointed communication required me to repeatedly provide the same details. This lack of continuity demonstrated a systemic failure in Groupon's support structure.
5. Escalation (December 2024 - January 2025):
After enduring over seven emails across three separate threads with at least five different representatives, I escalated the matter by involving the Better Business Bureau (BBB). Only then did Groupon appear to take my complaints seriously, though their responses remained inadequate.

Key Issues:
1. Falsely Advertised Availability:
The architecture boat tour, billed as a premier experience, was the highlight of our itinerary. The inability to redeem the pass for this specific attraction caused immense frustration and disrupted our plans.
2. Lack of Transparency:
The resolution provided by Groupon stated that "experiences are subject to availability," exposing customers to the risk of plans falling apart despite advance purchases.
3. Inefficient Support Process:
The necessity to repeat my concerns to multiple representatives across fragmented threads highlighted significant inefficiencies and a disregard for customer time.
4. Delayed and Inadequate Responses:
Groupon only began to address the issue after the BBB was involved, signaling that customer satisfaction is not a priority unless external pressure is applied.
5. Partial Use of Pass:
While we managed to use several experiences included in the ************, we were unable to access the primary, advertised experience. This severely undermined the value of the purchase.

My Conclusion:
As a customer, this experience has completely eroded my trust in Groupon. The companys lack of accountability, inefficient support system, and dismissive approach to resolving issues leave no doubt in my mind that Groupon cannot be relied upon. Despite their origins in *******, their handling of this situation is ironic and deeply disappointing.
I urge other consumers to approach Groupon's offers with extreme caution. Based on this experience, I will avoid Groupon at all costs and encourage others to do the same. There are better alternatives that respect their customers time and money.

Final Note:
This post serves as a cautionary tale for anyone considering using Groupon. If Groupon values its reputation, it must overhaul its support processes, prioritize customer satisfaction, and ensure transparency in its offerings. Until then, I cannot recommend their services.
Initial Complaint
Date:12/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for a moving service for $475.20. When I called to schedule the move the *** told me they book out a month and a half out. I needed to be out of my storage unit by December 21st. He told me to contact Groupon and ask for a refund. He then called me back and offered to move me this past Saturday (the 7th of December). However there was a catch. He would not honor my Groupon and I would have to pay him out of pocket. One, I dont have that kind of money just laying around and I was scheduled to work and couldnt get off on such short notice. He told me once again to contact Groupon and ask for a refund because they werent going to be able to get me in. I ended up moving this past Tuesday the 10th using Two Men & A Truck. I got an email from Groupon today saying they wont refund me and I have to use the Groupon I purchased. Im already moved and dont plan on moving ever again. I have tried explaining to Groupon that the merchant is shady for not honoring my Groupon but was willing to squeeze me in if I paid out of pocket and didnt use my Groupon. Im just seeking a refund for $475.20 and Ill be satisfied. Ive been a loyal customer to ********************** for years and I just think it ***** they believe the merchant over me and wont understand that they are being played by this moving company. Id appreciate any help you can provide.
Business Response
Date: 12/17/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us and sharing the details of your experience with the moving service merchant.

I sincerely apologize for the inconvenience and frustration this situation has caused you. We understand how important it is to have a smooth and reliable service, especially when dealing with time-sensitive matters like a move.

I wanted to inform you that your refund request has already been processed and the amount of $475.20 has been issued as Groupon credits. This was done under case #********, and I hope this resolves the matter to your satisfaction.

The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

We truly value your loyalty as a long-time Groupon customer, and we appreciate your patience throughout this process. If you have any further questions or concerns, or if theres anything else we can assist you with, please dont hesitate to contact us.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:12/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the luggage that I purchased from Groupon. It wasnt stated correctly on the website. It said the luggage was hard shell luggage. The luggage is poorly and cheaply made when you just press down on it. Its like a soft plastic and it look like you go to the airport one time and the luggage will tear up. I contacted Groupon the same day. I received the luggage and I sent them pictures and video of the luggage and I said I wanted a full refund and they wanted me to pay for shipping but on the website it says 30 day return and free shipping now they want me to pay to send the luggage back but why should I pay when the luggage was not as described on the website And I sent them a copy of the policy thats on the website and they still havent refunded my money
Business Response
Date: 12/17/2024
Hi Tori,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to us regarding your recent purchase of luggage from Groupon. I sincerely apologize for the inconvenience youve experienced with the item not matching the description on our website.

I understand your frustration with the quality of the luggage and the discrepancy in the product description, and I appreciate you promptly providing us with pictures and videos to support your claim. I also acknowledge your concerns about the return shipping charges, especially given the 30-day return policy with free shipping mentioned on our website.

Please be assured that your case is already under investigation with the Goods merchant (Case #********), and we are working closely with them to resolve the matter. I kindly ask for your patience as we await an update from the merchant.

Once we have more information and a resolution, the concerned team will promptly keep you informed and assist you further.

Thank you for your understanding. Should you have any other questions in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:12/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account has been hacked and I had a lot of Groupon Bucks in my account.I just realized my account was hacked while I was in ******* and I bought a "Tours and Boats - Architecture Tour - *******", and my credit card was charged instead of the groupon bucks.I contacted Groupon in the meantime and asked to cancel all the transactions while the problem was being resolved and I asked to cancel the Tour as well.They gave my money back but they didnt cancel the Tour as I requested. I just need to be refunded in this tour, because we bought the same thing in my wife`s account because my account was hacked.
Business Response
Date: 12/17/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I am truly sorry to hear about the difficulties you've experienced with your account, and I completely understand your frustration.

I want to assure you that our customer's security is our top priority and that we use industry-standard tools to keep your information safe. You can read more about our privacy and security policies here: *******************************************.

Regarding the tour cancellation and the refund for this specific transaction, we recommend reaching out directly to your banking or financial institution. They are in the best position to guide you further and ensure the matter is appropriately addressed, given the circumstances.

Please rest assured that we are here to support you. If you have any more questions or require further assistance, feel free to reach out at any time.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/17/2024

Complaint: 22678629

I am rejecting this response because: This is not the credit card responsibility. The problem was caused because of groupon. The only thing I am asking is for the amount to be transformed in Groupon Credits.

Sincerely,

****** *******
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon Lab API voucher in October 2023 and was reviewing it to use on 12/11/24 and mistakenly thought the green slide button at the bottom of voucher screen advanced the viewing option. Unfortunately, I realized my mistake when the voucher subsequently stated that it was used. Groupons online support referred me to their Tech Support as I wanted to talk with a live rep. ****** receiving a call from tech support a message appeared to pay 1 dollar and I used my bank card to pay it. I now see that I was charged, but was not asked and did not authorize ***** dollar fee to receive this call from the tech support individual. Is Tech Support not a function of customer service for any business or organization?Additionally, Groupon is refusing to refund the ****** I paid for the voucher after I received an email from them stating they would do so. And clearly, Groupon can research and see that the redemption code on this voucher was never redeemed, further proof that it was not used. I am dissatisfied with Groupons poor customer and seemingly engaging in unscrupulous business practices. They get an F from me for this poor customer service and I will definitely let others know about my experience.
Business Response
Date: 12/17/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I deeply apologize for the frustration and confusion you've experienced. I understand how disappointing this situation must be, and I want to assure you that we take your concerns very seriously.

First and foremost, please rest assured that you will not be charged for contacting our support team. We understand that you prefer phone support, but at this time, we do not offer live phone assistance. However, our customer service team is available 24/7 via chat or email, and we are always ready to assist you. You can reach us anytime using the following link: ******************************************

Upon reviewing your case, I can confirm that the issue has been escalated to our concerned team, and they have been in contact with the merchant. Im happy to inform you that the refund for the voucher has been approved. Our team sent you an email with detailed instructions on how to process the refund on December 13th, but it seems you may have missed it.

To make things right, Ive now issued a full refund to your original form of payment. You will receive a separate automated email confirming the refund. Please note that while we process refunds immediately, it may take a few days for your financial institution to post the credit to your account.

I truly apologize for any inconvenience youve faced and for the frustration this has caused. We value your feedback and will continue to work toward providing a better experience for our customers.

If you have any other questions or need further assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 11/27/24 I purchased ********* software from Groupon for $9.60. It was not delivered by email as promised and I had to contact the merchant keysempire through chat and was sent a link that did not work. I asked repeatedly for an email with link and instructions. I downloaded it which took hours and it took me to a link that asked for $69.99 to purchase. I also received warnings on my computer that the file could damage my computer. I am getting no help from the merchant who insists I just need to download it and I provided screenshots of the issues. I contacted Groupon who has an extremely difficult system to contact them and they only allow for prepopulated answers. There response was to contact the merchant and I have received no other assistance. I believe this is a scam and Groupon is at fault for selling this item. They should have a better way of communicating with them.
Business Response
Date: 12/17/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the frustration and inconvenience you've encountered in trying to resolve this issue. I completely understand how disappointing it can be when a purchase doesn't go as expected, and I truly regret the challenges you've faced in trying to get the support you deserve.

We have escalated your issue to the concerned team, and they have contacted the merchant to address the situation. The merchant has confirmed that they have sent the download link to your email address. To ensure you haven't missed it, please check your spam or junk folder. The link provided is verified to be an original ********* resource and should not pose any harm to your computer. It's crucial to follow the instructions provided to complete the download process successfully.

I understand that the complications you've faced have made this a frustrating experience, and I'm genuinely sorry for that. Unfortunately, since the voucher has been redeemed and the service was technically provided, we are unable to process a refund for your purchase at this time. However, we remain committed to ensuring that you can successfully access and use the software you purchased.

Once again, I apologize for the inconvenience and frustration this has caused. If you have any further questions or need assistance with the download, please let us know. We're here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon nor the business states the offer only qualifies for American and Japanese vehicles. Only AFTER I purchased the Groupon was I told by the business owner, I would need to pay the difference of the Groupon. Due to the discrepancy and merchant offer validity that was left out on Groupon, I should be entitled to a full refund. Its been 3 months and the customer service team has not been proactive with remedying the complaint
Business Response
Date: 12/17/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you have experienced with your recent purchase.

I understand that the offer you purchased did not clearly specify the vehicle restrictions, and that you were informed of the additional cost only after completing the purchase. I completely understand your concern and the impact this has had on your experience.

Please be assured that I am personally looking into this issue with the merchant. I am in the process of confirming the situation and will be proceeding with your request. Once I have received a response from the merchant and a suitable resolution is reached, I will keep you updated on the next steps.

I kindly request your patience and understanding as I work to resolve this matter as swiftly as possible.

Thank you for your cooperation. Should you have any further questions or concerns in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support

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