Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,858 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Groupon regarding an issue I encountered on 12/19/2024. On that date, I purchased a Groupon for tickets to *****************. I entered my zip code as prompted, and based on that, a deal for ********* tickets was presented to me. However, after completing the purchase, I received an email confirming that the tickets I purchased were for ***************** in *********, **. I live in *****, **, and had intended to purchase tickets for ***************** *******. I completed the purchase through my phones browser, and at no point after entering my zip code was it made clear that the tickets I was purchasing were for Universal Hollywood, not Universal ******** The Groupon website did not provide any warning or clarification that the tickets were for a different location, leaving me under the impression that I was purchasing tickets for *****************. Groupon acknowledged that the way the purchase was presented on the phone may have caused confusion and that it was not clear to the consumer that the tickets were for ***************************. I believe Groupon was not transparent in their presentation of the deal and failed to properly disclose critical details that would have allowed me to make an informed decision. This lack of transparency and clear communication is unacceptable. I am requesting that Groupon either issue a full refund or provide tickets for ******************************************, as that is where I intended to go when making the purchase.
Business Response
Date: 12/23/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the confusion you encountered during your purchase of ***************** tickets. I completely understand your frustration, especially when the tickets were not for the location you intended.

Upon thoroughly reviewing the deal/purchase page, I found that there was indeed a statement indicating: Valid at *************************** in ***********, ** only; ticket not valid at *****************. This detail was included in the informative section directly below the deal's image on the page you accessed [********************************************************************************]. We strive to be transparent by listing all essential details and conditions in this section so that customers can make well-informed choices before finalizing their purchase.

That said, I understand from your description that the distinction may not have been apparent during your purchase process, and for this, I sincerely apologize.

Unfortunately, due to our refund policy and the nature of this particular deal, we are unable to modify, cancel, or refund the voucher after the purchase has been completed. That said, in recognition of the circumstances and as a one-time exception, I would like to offer a full refund in the form of Groupon credits. These credits can be used towards any future purchase on ************************** and will not expire, giving you the flexibility to find a deal that better matches your preferences.

If you would like to proceed with this gesture, please let me know and I will ensure the credits are applied promptly.

Once again, I apologize for the confusion and any inconvenience caused. We value your feedback and are committed to improving our service.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/23/2024

Complaint: 22713444

I am rejecting this response because I am extremely dissatisfied with Groupons handling of my recent purchase. I believe Groupon was not transparent with its consumers at the time of purchase, which has resulted in confusion and an unsatisfactory resolution to my issue.

When I entered my zip code (*****), the Universal deal populated with no clear indication that it was specific to *********, **. This was misleading, as my zip code corresponds to *********, **, and there was no indication that the deal was location-specific to ********** at the time of purchase. Im not sure if this was due to a glitch in Groupon's system, but I find it troubling that this deal should have been presented to me at all.

As an educated consumer, had I seen any clear indication that this deal was for *********, **, I would not have purchased it. It is critical for businesses to provide clear and accurate information at the time of sale, and this situation suggests a failure in that area.

Furthermore, Groupon has offered to provide me with a full refund in the form of Groupon credits, which forces me to use their platform rather than issuing a refund to my original payment method. I find this practice unethical. If Groupon can issue me credits, they are fully capable of providing a refund to my original method of payment.

I am requesting that Groupon address this issue appropriately by offering a refund to my original payment method and ensuring that the platform is more transparent with consumers in the future.
Thank you for your time and attention to this matter.

Sincerely,

****** ******
Business Response
Date: 01/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and confusion youve experienced with your recent purchase. I fully understand how disappointing it must be when expectations are not met, and I deeply regret that this situation has caused you inconvenience.

After reviewing your account and the details of the deal, I would like to clarify a few points to address your concerns. As mentioned on the deal/ purchase page, this offer was marked as a Final Sale. Unfortunately, due to our refund policy and the nature of this particular deal, we are unable to modify, cancel, or issue a refund for the voucher once the purchase has been completed. I know this is not the outcome you were hoping for, and I truly wish I could offer more flexibility in this matter.

Regarding the location information, the deal was clearly stated in the description: "Valid at *************************** in ***********, ** only; ticket not valid at *****************." This detail is available on the original deal page, which you can still review here: [********************************************************************************]. We also include a "Fine Print" section directly below the image on this page, where all relevant terms, conditions, and restrictions are outlined. We encourage all of our customers to review this section before completing their purchase to ensure the deal meets their expectations.

I understand this situation is frustrating, and I want to assure you that weve explored every option available to resolve this in a satisfactory manner. However, given the specific terms of the sale, I regret to inform you that we are unable to process a refund to your original payment method.

Again, I sincerely apologize for the confusion and for not meeting your expectations in this instance. I truly value your feedback and will share your concerns with our team to help ensure greater transparency moving forward.

Thank you for your understanding, and I hope this explanation provides some clarity on the matter.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/02/2025

Complaint: 22713444

I am rejecting this response because while Groupon has referenced their All Sales Final policy as the reason for denying my refund request, they have failed to provide any evidence that this policy was properly disclosed to consumers at the time of purchase.

Upon reviewing the deal, the fine print merely states All Sales Final without any additional explanation of what this entails. Furthermore, Groupon has not provided accessible documentation or a direct link to the policy, despite my repeated requests. By law, businesses are required to clearly disclose and explain any terms that significantly limit consumer rights, such as refund policies, before a transaction is completed. Groupons failure to meet these standards means they have not complied with consumer protection laws.

Given this lack of transparency and noncompliance, I respectfully request that Groupon issue a full refund for my purchase. I trust the BBB will assist in ensuring a fair resolution to this matter.

Thank you for your continued attention to my complaint.

Sincerely,
******

Sincerely,

****** ******
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 4th I purchased a voucher for a massage on Groupon. I scheduled an appointment for December 8th, which the vendor canceled on December 7th, less than 20 hours before the time of the appointment. She has since redeemed my voucher and is no longer responding, indicating that I received the massage. I have never received any service, nor did I redeem the voucher. Also, this vendor has two illegitimate addresses that do not exist. When I searched for her address, I came across several reviews from people all experiencing the same thing.I have filed a complaint with Groupon, but they have told me that there is nothing they will do, and the case is closed. They knowingly have scammers taking peoples money, and they are doing nothing about it.
Business Response
Date: 12/24/2024
Hi Jack,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this matter to my attention. I completely understand your concern and the impact this has had on your experience. Please accept my sincerest apologies for the inconvenience caused.

I want to assure you that I am personally looking into this issue with the merchant. I am currently in the process of confirming the situation and will be taking the necessary steps to address your request. When investigating this issue with the resolution team, the team confirmed that you made a reservation for 12/07/2024 at 10:00 AM. Do you have any proof to confirm that the merchant canceled your appointment 20 minutes before the scheduled time?
Please attach that proof to this email so I can validate your claim with the concerned team.
Please dont hesitate to reach out. I am here to assist you.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:12/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 13, 2024 I successfully purchased order #********** for $7. When attempting to use the option to send it as a gift via email, I discovered that the order had not reached the intended recipient. I contacted the Groupon customer service team (ref: **************************** and was informed that they had "corrected" the email address I provided to a different one that exists but does not belong to the intended recipient. Without my consent, they sent the certificate to the owner of this incorrect account. After explaining the situation to one of your colleagues in my reply, my email was ignored. As a result, the certificate is now in the wrong hands, and I can no longer send it as a gift. I requested a refund of $7 due to this issue. The following representatives were involved in handling my case: Naru **********, ****** A, and ***** *. I was particularly surprised by ***** K's response, as he only sent his first name instead of addressing my concerns. Unless this dispute is resolved, I plan to share detailed feedback about this situation on all available social media platforms. Thank you for your time and consideration. Sincerely, ***** *******.
Business Response
Date: 12/23/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely apologize for the inconvenience and distress this situation has caused you. I understand how important it was for your gift to reach the intended recipient, and it is disappointing to hear that it did not go as planned.

Although the deal is non-refundable, Id like to make this right as a one-time exception. Ive issued Groupon Bucks equivalent to the full purchase price of your order ($7). These Groupon Bucks are available immediately and can be utilized on any eligible deals on our platform within the next 180 days. You can check your Groupon Bucks balance at ********************************************** or by navigating to the My Stuff menu in the app.

Once again, I apologize for any distress this situation might have caused, and I appreciate your patience and understanding. Your feedback is invaluable to us, and I assure you that it will be used constructively to improve our services moving forward.

If you have any further questions or need additional assistance, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:12/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to file a formal complaint against Groupon due to their unacceptable handling of a refund request and the misleading nature of their customer experience.On 19/12/2024 I made a purchase on Groupon by mistake. Immediately after realizing the error (less than 10 minutes after the purchase), I attempted to request a refund as per Groupons stated refund policy, which explicitly allows refunds to the original payment method.However, when I tried to process the refund through their website, I encountered multiple issues:The website displayed an error message, Something went wrong, preventing me from completing the refund process.The only option I was offered was Groupon credits, which I did not want or agree to.The original payment method refund option was entirely missing from the selection menu, despite being promised in their policy.I have made multiple attempts to resolve this issue, but Groupons platform and customer support have been unhelpful. It appears that Groupon intentionally makes it difficult to process refunds, pushing users toward credits instead of honoring their refund policy.This was my first experience using Groupon, and it has been nothing short of a disaster. Their website is poorly designed, deceptive, and creates a frustrating user experience. I believe this conduct is unethical and possibly illegal, as it appears to contradict the terms of their refund policy.I am seeking BBBs assistance to hold Groupon accountable and ensure I receive a full refund to my original payment method. I also urge BBB to investigate Groupons practices, as I am certain other consumers have experienced similar issues.Thank you for your attention to this matter.Sincerely,Doaa
Business Response
Date: 12/23/2024
Hi Doaa,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the frustration youve experienced with your recent purchase and the difficulties youve encountered while trying to process your refund.

I can understand how upsetting this situation must be, especially when you were hoping to resolve this issue quickly.

I have reviewed your account, and I see that you are referring to the purchase of the "One or Two 18 Top Wines for Winter Bundle Splash Wines" (Order #**********) which was made using Groupon credits. This is why the refund option presented was limited to Groupon credits.

I am pleased to inform you that our team has processed a full refund to your original form of payment, and we have canceled the Groupon bucks as per your request. The refund should reflect in your account shortly, depending on your payment provider's processing time.

Once again, I apologize for the inconvenience. We are committed to improving our services and ensuring a more seamless experience for all our customers. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a quickbooks key as new but it was indeed used. I contacted ****** Quickbooks directly and they explained to me the license number i provided was a license number registered to someone else and they cannot help me further. I saved the chat log.This key was purchased from Keysempire through groupon.
Business Response
Date: 12/21/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I am very sorry to hear about the issue you experienced with the QuickBooks license key purchased through Keysempire on Groupon. I understand how frustrating this situation must be, and I sincerely apologize for any inconvenience caused.

To help resolve this matter, we would appreciate it if you could confirm whether the merchant (Keysempire) has reached out to you regarding the issue with your QuickBooks key.

Given the circumstances, if you no longer wish to redeem the voucher for the product, we would be more than happy to process a full refund for you in Groupon credits. These credits are simple to use and never expire, so you can apply them towards any future purchase on **************************. We often run similar deals, and we hope that a comparable offer will be available to you soon.

If you would like us to proceed with issuing the Groupon credits, please let me know by replying to this email, and we will take care of the rest.

Once again, I apologize for the trouble youve encountered, and I appreciate your patience as we work to resolve this for you.

Thank you for being a valued customer.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/23/2024

Complaint: 22687917

I am rejecting this response because:
I have a quickbooks license that is registered to another business and is useless to me and im being offered credits to the same site that helped scam me.
Give me a full refund.

Sincerely,

***** ****
Business Response
Date: 01/01/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: After reviewing your case with the merchant, we have been informed that the software you purchased was successfully activated when you logged into it. If the software hadnt been activated, you would not have been able to use it at all. Additionally, we provide Intuit ProAdvisor licenses, which are registered under our company.

With our QuickBooks ProAdvisor licenses, you will enjoy the benefits of owning an ORIGINAL Intuit license. This ensures that your software, as well as your company data/files, are secured and stored locally on your computer at your work location. Since this is a desktop version and not an online version, no one will have remote access to your data/files.

Based on this information, I am now checking with the resolution team for an appropriate resolution. In a meantime, I request you to provide an error screenshot which you get stating that your license number is already registered to another user.

Thank you for your understanding, and we look forward to resolving this matter promptly.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22687917

I am rejecting this response because:
Sruthi,
I have previously provided the attached chat log of my conversation with intuit quickbooks customer service stating the product is registered to someone else, they cannot help me with my access issues with this product license number as its registered to another user. The same license number provided to me by your merchant ************** through groupon. See the chatlog where I list the same license number your merchant provided me.

I could not have figured this out if I did not try to login to the product using that license number provided. Attached is the screenshot of me trying to reset the password as I have no idea what the ***** password is. I can only send the reset password to the administrator which is not me, but the user who this licenses number is registered too which is someone from "oceanpalmrealty".

Inform the merchant the product was successfully activated by someone at the domain @OceanPalmRealty which is not me. I am ************************* And the merchant knew this when they sold me the key as brand new.

I have provided documentation proving that the product is not registered to me and I do not believe the Merchant has provided any documentation proving otherwise. I will continue to fight this with *****/ ************************* and the BBB until I receive my just refund for a bad product.

Sincerely,

*****
Initial Complaint
Date:12/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Groupon for a vacation in ******* tour boat. Upon booking they cancelled our reservation when we boarded our flight down to ** from ** and the business told me to contact Groupon for the refund. I contacted Groupon and still no refund . I live in ** and that trip was budgeted on saved money. Business to business back to the consumer I should not be in the middle of this and want my refund .
Business Response
Date: 12/21/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must have been to have your vacation plans disrupted, especially after budgeting and anticipating your trip from ******** to ********

Firstly, I sincerely apologize for any inconvenience and stress this situation has caused you. Your vacation was meant to be a relaxing and enjoyable experience, and I'm sorry it wasn't facilitated as expected.

Upon reviewing your case, I see that our Resolutions team responded to your refund request on December 13, 2024, and provided instructions on how to process your refund in Groupon Bucks. It appears you may have missed that email, and Im truly sorry for any confusion.

To resolve this promptly, I have now processed a full refund in Groupon Bucks to your account. These bucks are simple to use and never expire, allowing you to apply them toward any purchase on our site. We often run our more popular deals multiple times, so a similar offer may come up again soon.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

When youre ready to use your bucks, simply check the box next to Apply available Groupon Bucks during checkout, and the amount will be deducted from your total.

Thank you for your understanding and patience in this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/24/2024

Complaint: 22707641

I am rejecting this response because:
Groupon gave me a Groupon credit for $42.75 as a solution . However if I try to use the credit it will not apply towards any of my purchases. Their partnered vendor provider cancelled my tour of the Groupon voucher I purchased and then promised Groupon to make it right. Groupon is responsible for this issue according to the vendor . I was fooled into getting a Group Credit which showcases but does not apply me to use to purchase a new voucher. I just want my hard earned money back .
Sincerely,

Brittany St Louis
Business Response
Date: 01/01/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the inconvenience and frustration youve experienced with the $42.75 Groupon credit. Please know that we take your concerns seriously, and I regret any confusion caused by this situation.

Upon reviewing your account, I see that the $42.75 Groupon credit was successfully applied to your new purchase of four Black Movie Tickets at *** Theatres (Order #**********). I hope this helps resolve the issue you were facing.

If there are any further concerns or if this still hasnt addressed the matter to your satisfaction, please do not hesitate to reach out. We are committed to ensuring that you have a positive experience with Groupon, and I am here to assist you further if needed.

Thank you for your patience and understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/18/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have accumulated $169.00 in Groupon Bucks. Whenever I try to purchase a groupon, it is confirmed and immediately refunded, making it impossible for me to use my Groupon Bucks. I have changed payment methods five times as recommnded during a chat. No one on the chat has a clue how to fix this.
Business Response
Date: 12/21/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand how frustrating it must be to have encountered difficulties when trying to make a purchase. I sincerely apologize for the inconvenience this has caused.

We did encounter an issue while processing your recent transactions. Please rest assured that we are actively working to enhance our system to prevent such problems in the future and ensure smoother order processing. It's important to us that your experience is seamless and satisfactory, and we are committed to making improvements.

I have taken steps to remove any potential restrictions that might have prevented you from completing your order. Upon review, I am pleased to see that you were able to successfully purchase Order #********** for ACE SPA using your Groupon Bucks.

Thank you for your patience and understanding as we work to address this issue. If you have any further questions or need additional assistance, please feel free to reach out. We're here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. resolved - thanks

Sincerely,

******* ****** **
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The expiration term used in purchase advertisement can be taken two very different ways and I imagine too many purchases are misleading due to this. Expiration of the Groupon can be when Groupon stops posting it or the Groupon expires ..as in cant be used. I can not lose any money due to the confusion and Groupon should have credited my card back as Groupon was notified the same day of purchase. Instead We were told to give them away if we cant use them! This is not acceptable. The Groupons can only be used in one location for us, and the dates of use are misleadingly after they are worth 0 dollars! There is no reason for Greedy Groupon to prey on peoples misunderstanding of a listing for poffit! And, after prompt notification, refuse to return funds to the victim. Our money needs to be returned to us.
Business Response
Date: 12/22/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us regarding your recent Groupon purchase. We understand your frustration and would like to take the opportunity to clarify the terms and conditions surrounding this deal.

The phrase "Promotional value expires 90 days after purchase" is clearly outlined in the fine print of the deal. This specifically refers to the timeframe within which the Groupon voucher must be redeemed with the merchant to receive the actual product (in this case, the gift card). This expiration period is not referring to when the deal will no longer be available on Groupon or when the deal is no longer postedit is explicitly about the 90-day window for redemption of the voucher itself after your purchase.

To be clear, the 90-day period does not pertain to when the deal stops being offered by Groupon. The "expiration" is the period within which you need to complete the redemption process on the merchant's website. Once redeemed, the gift card that you receive does not have an expiration date, and no fees will apply to it.

To further clarify, the gift card itself, once received, does not have an expiration date, and no fees apply to it. Therefore, the only time-sensitive aspect is the 90-day window for redeeming your Groupon voucher with the merchant in order to obtain the gift card. After this redemption process is completed, you will be able to use the gift card at your convenience without any concern about its validity.

We understand that the term "expiration" can sometimes be confusing, but the information provided on the offer page is intended to clearly communicate the redemption window for the Groupon voucher itself, not the value of the gift card that will be issued. Additionally, as noted in the terms, "All sales are final," meaning that we are unable to process any refunds after the purchase has been completed.

While we understand this may not be the resolution you were hoping for, we encourage you to take full advantage of the offer by redeeming the Groupon voucher within the 90-day window. If you encounter any difficulties with the redemption process or need further assistance, please feel free to contact us, and we would be happy to help.

Thank you for your understanding and for bringing this to our attention. We are committed to providing clarity in our listings and ensuring our customers have the best possible experience.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/23/2024

Complaint: 22701499

I am rejecting this response because:
There is a planned response from Groupon to keep peoples money no matter what, by attempting to cover their bases in very fine print! Using fine print to trick people out of their money is never okay. Any company can write everything they wish in fine print. But a company doing it knowing if they were to place that same fine print where it was easily seen, emphasized, and in context would prevent the transaction, is not ethical or okay. The response from Groupon is a sheltered excuse to keep money they would not typically be entitled to. Especially when a major issue, such as an expiration date before travel, was addressed immediately after the transaction because it showed clearer after than before. I give an example of a clear add by ******* clarity in revealing a final sale, without feeling the need to slip it solely in with fine print. ****** is straightforward to consumers. There is purposeful clarity with all transactions, whereas Groupon uses fine print to get and keep money no matter what. It takes fine print for all excuses Groupon has to keep money, unlike the visual adds to get peoples money. Its a money trap! I might add ****** does refund final sales when someone has good reason. The fine print by Groupon is literally a means to get and keep funds! Why not add the lines ****** uses for clarity? Because this is how Groupon gets and keeps peoples money. People cant see or read the fine print because they thought the add was trustworthy and spelled out what they needed to know.

Sincerely,

LeForts
Business Response
Date: 01/01/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for sharing your thoughts with us. I understand your frustration, and I sincerely apologize for the confusion youve encountered.

Id like to clarify that all of the important terms and conditions, including any expiration dates and restrictions, are always displayed clearly on the offer page, right under the deal description. This information is made accessible before any purchase is made, ensuring that our customers are fully aware of all the details at the time of purchasing.

While we understand that the fine print may not always stand out to everyone, we do our best to make it easily available on the offer page to ensure transparency. I truly appreciate your feedback, and well continue to work on improving the experience for all of our customers.

If you have any further questions or concerns, please feel free to reach out, and wed be happy to assist.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22701499

I am rejecting this response because:
Your comment ensuring that our customers are fully aware of all the details at the time of purchasing. Is untrue, as we were not aware the the Groupon purchase itself would expire before we are actually in *******!!!! Do not state what is not true for us. And, if greedy Groupon cared at all, it would have happily given us our money back.
Also stating understand that the fine print may not always stand out to everyone, we do our best to make it easily available on the offer page to ensure transparency. FINE PRINT is used to hide information and keep it from being what stands out! Groupon makes money from fine print and you know it.
If Groupon did not use fine print and obscure tactics to lock in sales, it would have immediately and graciously refunded us as they were contacted right away. Why would Groupon wish to keep such a sale? Why is Groupon fighting so hard to keep a bad transaction? Why? Why did Groupon refuse to allow credit? Explain why Groupons **************** Plan is to keep every dime, even when contacted immediately?

I also sent notice to BBB with a hurtful Groupon jab that caused more harm and anxiety. (Attached)
On the cruel email we received it states,
Your Groupon expires on 03/15/2025 and is outside of the refund period.
Can't use it yourself? Gift the experience! It's the perfect way to treat a friend or loved one.

Amazing how GROUPON goes above and beyond to stress its form of clarity with cruelty after the got-yer- money process.

The email also states outside the refund period. We asked for a refund immediately as we will not be in ******* the date of expiration, and it was NOT clear to us or we would never have purchased it. What was the refund period, since the email clearly states there was one?
We want our money back.
Sincerely,

******* And Family ******
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made the mistake of trusting a known brand of Groupon to buy from this unknown ****** company. Good thing I only lost $12!! I should have researched on the internet about unscrupulous companies who sell used MS ******** that have product keys or activation codes that don't work, but I didn't. Well, I followed the convoluted directions that WANA emailed me to the letter, long story short, it never would work. Then, I contacted them to get a refund. (By the way, they say they won't give refunds if you have already left a bad review... what does that say about them). WANA replied that they would refund my money, and it must have been my fault. Groupon also stated they would refund my money. NEITHER REFUNDED MY MONEY! And to make it worse, I contacted ****** (how I paid) and filed a claim. After supplying ****** with all the evidence including both emails stating that I would get a refund, ****** denied my claim and my appeal. Needless to say, I will never buy cheap computer software again because it's a SCAM, nor will I buy anything from Groupon or pay with ******. I'll stick to my trusted credit cards who have always backed me when I had a purchase issue.
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business not taking any appointments or groupon. Called multiple times no answer. I contacted groupon for refund and still have not heard back at all. Extremely unprofessional.
Business Response
Date: 12/20/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I completely understand your frustration and apologize for the inconvenience caused by the merchant's lack of communication and service.

After reviewing your case, I can confirm that the issue has been escalated to our concerned team for further investigation.

Please note that we typically receive updates quite quickly, but sometimes it may take up to 7 days as we need to conduct a thorough investigation with the merchants on the backend. Rest assured, we are working diligently to resolve this matter as quickly as possible. As soon as we receive an update, we will promptly reach out to you via email.

We truly appreciate your patience and understanding as we work to resolve this issue.

Regards,

******* *********
Manager
Groupon Customer Support

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