Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,858 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Using Groupon, I ordered the services of Breath Clean Air Pros on Oct 28."*****" came out on 17 Nov 2024 to clean my vents. He came and stated I had mold. Used a camera to show me, and charged $1000. He sprayed some "chemical" and stated he would come back in a few weeks to check for mold again and clean the vents. He never returned. Not sure if he we actually had mold and what he truly sprayed. This is a scam and I believe this company is affiliated with the ************************** and "*****" mentioned they are veteran owned and hire only veterans. Seems to be the same mode of operation. Appears they change the names but use the same scam.
Business Response
Date: 12/26/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the experience youve had with Breath Clean Air Pros. I completely understand your frustration, and its very concerning to hear about your situation.

We do not tolerate any form of unethical behavior, and we are committed to ensuring our customers have a positive experience with the services purchased through Groupon. Upon reviewing your case, I can confirm that a full refund of $17 has been processed to your original payment method for this Groupon purchase.

Unfortunately, since the additional charges were paid directly to the merchant, we are unable to assist with a refund for that amount. We recommend reaching out to the merchant directly to address the $1000 charge. As we do not have access to the funds paid directly to the merchant, we are unable to process refunds for those payments.

Please know that we take your concerns very seriously, and I have forwarded your feedback to the relevant team within our organization to ensure matters like this are thoroughly investigated. We are here to help, and should you need further assistance or have any other concerns, do not hesitate to get in touch.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024
Complaint: 22712423

I am rejecting this response because: I was not contacted via phone.

I was not provided contact information (phone #, address, etc) for the merchant.

They did not explain the process in which comments are posted and verified on their site.

They did not provide their process of how they determine if a merchant is legit or not or how they research potential merchants.

Sincerely,

****** Tircuit
Business Response
Date: 01/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and confusion you've experienced. I truly understand how important it is to feel supported and informed, and I am genuinely sorry for the disappointment you've faced.

Regarding your request for phone support, I want to clarify that at this time, we do not offer phone support. However, we are available 24 hours a day via our chat and email channels, and our team is always ready to assist you. You can reach out to us anytime through the following link: ******************************************

I can also confirm that the merchant you mentioned is no longer available on our platform. Therefore, the only email address we have for them is ************************************* If you need to reach out for any additional information or follow-up, this would be the appropriate contact.

Im truly sorry to hear about the difficulties you encountered with this purchase. Your feedback is invaluable to us, and I have shared your concerns with our team of specialists. While they may not respond directly, please know that we carefully consider your feedback to improve our services and processes.

As for the process of merchant verification, this is part of our internal procedures, and unfortunately, we are unable to share specific details about how merchants are vetted. Regarding the additional charges you mentioned, since those were paid directly to the merchant, I recommend contacting them for further clarification. Unfortunately, as we do not have access to funds paid directly to the merchant, we cannot assist in resolving this aspect of the issue. However, we have already canceled and refunded any order made directly with us to your original form of payment.

Once again, I apologize for this situation. Please let me know if I can help with anything else.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/03/2025

Complaint: 22712423

I am rejecting this response because:
Why is the merchant no longer available? Is it because you removed them or did they remove themselves?
Since you cannot provide the internal process of how you verify a merchant, provide the Name, Address, and phone number of the merchant point of contact/owner/manager so I can make contact with them to retrieve my money.

Sincerely,

****** *******
Initial Complaint
Date:12/22/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 16, 2024 I purchased 10 laser lipo sessions for $187.11. On December 17, 2024 I spoke to a lady named ***** at the Vellisimo Spa and Salon who scheduled me for December 18, 2024 at 3:30pm. When I arrived at my appointment to bring up the voucher for redemption, no barcode/qr code appeared for scanning so I could have my first session. When I clicked on the "My Stuff" section in Groupon, it showed 2 different transaction statuses. The first status showed that the purchase failed. The other one showed it had been refunded. I checked my bank account which is linked to ******, and also checked my ****** account. The amount $187.11 had been deducted from my bank account because it's linked to my ****** account. However, the $187.11 has not been refunded to my bank account yet.
Business Response
Date: 12/27/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Upon reviewing the account associated with the email address ********************* I can confirm that there is only one order, #**********, which is marked under a "Failed" status. As a result, we have not authorized any charges for this order. Therefore, we kindly ask you to reach out to your bank or financial institution for further clarification regarding the charge.

Regarding the duplicate order that you mentioned, which is marked as "refunded," if the amount has been debited from your bank account, we will need additional details to locate the transaction. Kindly provide as much information as possible from the following list:

- Any alternate email addresses that may have been used for the purchase.
- The amount of the charge(s).
- The date of the charge(s).

If the charge was made on a credit or debit card, please provide the following information:

- The name on the card that was charged.
- The type of card ****** MasterCard, AmEx, etc.).
- The last 4 digits of the card number.
- The expiration date on the card.
- The billing address associated with the card.

If the charge was made through ******* please provide:

- The ****** invoice ID reflecting the charge (e.g., xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx).
- The email address registered to the ****** account.

The more information you can provide, the easier it will be for us to assist you in resolving this issue.

Thank you for your cooperation, and I look forward to helping you resolve this matter as soon as possible.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024

Complaint: 22721914

I am rejecting this response because: the ****** has yet to be refunded neither through my financial institution or ****** account. The ********************** order charge being disputed is under the email ****************** or ***************** Transaction ID information has been included on one of the attachments as requested by the Groupon representative who contacted me by email.

Sincerely,

****** ******
Business Response
Date: 01/01/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out and providing the details regarding your order.

Ive located the order under the email address ***************** After reviewing the transaction, Id like to inform you that the voucher is unfortunately no longer eligible for a refund, as it has been more than 3 days since the purchase date.

However, as the voucher is still not refunded, you can use the voucher still. I have attached the voucher and redemption instruction below for your reference.

Redemption Instructions
1. Pull up voucher with our mobile app (or print it out).
2. Appointment required, call ************** and mention your voucher.
3. Present voucher upon arrival.
4. Enjoy!

Thank you for your understanding. Please let us know if you have any questions.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:12/22/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with ********************** and made purchases. Suddenly now I cant access my account. I email ********************** customer service 3 times to ask what happened to my account but no response from them for over 1 month already. I still have a lot of Groupon vouchers havent redeem on my account which I cant no longer access. And those vouchers will be expire.
Business Response
Date: 12/25/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for contacting Groupon Customer Support, and please accept our sincere apologies for the inconvenience and delay in resolving your issue.

I have made sure that your account is available for login, and Ive just sent you a separate email with a link to reset your password along with detailed instructions. If youre using our mobile app, you can also request a reset link by selecting My Stuff > Sign In or Sign Up > Forgot Password.

If you dont receive the email right away, please check your spam or junk folder to ensure our emails arent being filtered incorrectly. If youre still unable to locate the email or encounter any issues with the link, I recommend waiting for an hour before trying again. Please note that each new reset request voids any previously sent links.

We truly appreciate your patience and understanding. Let us know if theres anything else we can assist you with.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/02/2025

Complaint: 22721394

I am rejecting this response because: due to Groupon log me off and i unable to log on my account for almost 2 months. My Groupon voucher is expire. I would like to request refund or extend the expiration date. I did contact Groupon regarding to this matter but did not get they said I still can use it as the amount I paid . The reason I bought Groupon is for the discount price. Groupon log me off for almost 2 months and I tried to contact them multiple times but get no response until I contacted BBB. And Groupon still did not want to resolve the problem that they caused my vouchers to expired.

Sincerely,

****** **
Business Response
Date: 01/08/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your reply, and I sincerely apologize for the issues youve experienced with accessing your account. I understand how frustrating this situation must be, and I truly appreciate your patience.

Regarding the issue with your account, I want to confirm that your account is now accessible, and as mentioned earlier, I sent you an email with a link to reset your password.

Regarding your expired Groupon voucher, I understand that you were hoping to use it before your trip. Unfortunately, as weve previously communicated, the expiration date was on December 29th, and since you didnt attempt to use it before then, we are unable to offer a refund or extend the expiration date. However, you can still use the voucher for the paid value (the original price of the deal) by following the steps I provided earlier. This allows you to redeem the value even after the voucher has expired.

Weve done our best to resolve the account access issue quickly, and I truly apologize that this caused any inconvenience to you. Unfortunately, refunds for expired vouchers are not part of our policy, but I hope the solution offered will help you make use of your voucher.

Please dont hesitate to reach out if you need further assistance, and were here to help.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 Groupons for $22 each. Each one permitted 2 people to ice skate. The voucher did not have a QR code, which the rink unyielding required. The app would not open the proper voucher. The website kept on crashing and giving me error messages. There was no viable way to redeem the 2 vouchers. I live in ****** and was visiting my 3 kids in ******. We have very limited time together, and they had been looking forward to *********** with me for many months. We spent an hour IN SKATES trying to redeem these vouchers (all 3 kids crying loudly in public)and were unable to do so. I ended up having to pay $100 out of pocket for us to skate in addition to the $44 I had already spent on the 2 Groupons. I do not live in ****** and will be unable to redeem them later assuming they work some other time. There was no customer service number to call or anything. This was outrageous, and I want my ($44) back. An additional $100 would be great also, due to me needing to spend ALL OF MY GAS AND GROCERY MONEY FOR THE NEXT WEEK to make my kids stop crying. What a mess. Please fix this and restore my faith in Groupon.
Business Response
Date: 12/25/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration and inconvenience you experienced with your Groupon vouchers. I understand how important it was for you to spend quality time with your kids, and Im truly sorry that the technical issues prevented you from redeeming your vouchers as expected.

Ive reviewed your situation carefully, and I want to let you know that we were able to successfully download the vouchers, and Ive sent the voucher directly to your email. I sincerely hope this will help in case you have the opportunity to redeem them at a later time.

Regarding your request for a refund, I want to clarify the situation. When merchants partner with us to offer deals, they typically reserve specific resources for each booking once a purchase is made. This agreement with the merchant makes it difficult to process cancellations or refunds after the purchase, as theyve already allocated resources based on that purchase.

We always strive to be transparent, and all relevant terms, including limitations and conditions, are provided on the deal page to ensure you have all the information before making a purchase. Unfortunately, this means that, as much as Id like to help further, I am unable to process a refund for this transaction.

I deeply regret the frustration this has caused you, and I truly appreciate your understanding of our policies. Please know that your experience is very important to us, and we will take your feedback to improve our services in the future.

Thank you for your patience, and again, Im sorry for the inconvenience. If theres anything else I can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:12/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding a Groupon deal I purchased on December 20, 2023, for a one-night stay at the *********** in ********, **, with check-in explicitly set for December 21, 2023. I have an email confirmation showing the December 21 date. However, the reservation did not appear in my Groupon order history until I contacted Supportonly then did it show up, marked as expired. I believe Groupon Support mistakenly changed the date, because afterward, they insisted I had booked for December 20, which is not what my confirmation indicates. Over the next five hours, I chatted with multiple Groupon representatives who promised to fix the reservation and contact the hotel on my behalf. Unfortunately, when I arrived at the ***********, the staff had no record of any outreach from Groupon and no valid booking for me. Despite my proof of a December 21 reservation, Groupon refused to honor it or issue a refund. I initially paid around $70 on my credit card and used a $75 Groupon gift card, which was converted to Groupon Bucks. Because Groupon would not refund me, I initiated a chargeback for the $70. Groupon still refuses to return the $75 Groupon Bucks, leaving me out of pocket for that amount. Worse yet, I had to pay an additional $150 for alternative lodging, causing significant strain during what should have been a joyous holiday trip. My wife is pregnant, and the stress of dealing with this fiasco has been especially hard on her and our unborn child.Equally frustrating, Groupon offers no phone-based customer service, and after a while, their chat representatives simply stopped responding.I respectfully request the BBBs assistance in obtaining a full refund for both my $70 credit card charge and the $75 Groupon Bucks. Groupons mishandling of my reservation and refusal to provide a proper resolution is simply unacceptable. Thank you for your time and consideration.
Business Response
Date: 12/23/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing the details of your experience. I am truly sorry to hear about the challenges you've faced with your reservation, and I understand how stressful this situation has been, especially during what should have been an enjoyable holiday trip. Please accept our sincerest apologies for any inconvenience this has caused, particularly the additional stress on you and your family.

I want to assure you that your concern has already been escalated to our team internally, and we are actively working with the Holiday Inn in ********, **, to gather the necessary information and resolve this matter as quickly as possible. We are in touch with the hotel for an update, and we are reviewing the details of your booking, including your reservation confirmation, to better understand what went wrong.

At this time, I kindly ask for your patience as we continue to review your case and coordinate with the hotel. We know how important it is to resolve this issue fairly, and we are doing everything we can to reach a resolution that addresses both your financial concerns and the inconvenience caused by this experience.

Once we have an update from the hotel, we will be in touch with you to provide further details and next steps. In the meantime, if you have any additional information or questions, please feel free to reach out, and we will be happy to assist.

Again, I sincerely apologize for the frustration and inconvenience this has caused, and we appreciate your understanding as we work to make things right.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/25/2024

Complaint: 22720118

I am rejecting this response because:
I want a refund for the $75 Groupon gift card that was a Christmas present from my Work.
This trip was ruined from multiple angles. I want my money back.
Sincerely,

***** *****
Business Response
Date: 01/01/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience as we work to resolve this issue. I understand how frustrating this situation has been, especially given the challenges you've faced during your trip.

I wanted to provide you with an update regarding your complaint. On December 23, our team reached out to hotel and we received their response. Unfortunately, they were unable to verify the specifics of the issue, and as a result, they have denied the refund request.

We understand that this is not the outcome you were hoping for, and we sincerely apologize for the inconvenience caused. Your experience is important to us, and we have been actively reviewing your reservation and communicating with the hotel in an attempt to resolve this matter. We regret that we were unable to get the confirmation needed to issue the refund, but we will continue to assist you in any way we can moving forward.

If there is any further information youd like to share, or if you have additional questions or concerns, please feel free to reach out. We are here to help.

Once again, I deeply apologize for the inconvenience this has caused you and your family, and we appreciate your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22720118

I am rejecting this response because:
after reaching out to the hotel, they have not been contacted by Groupon at all. You were blatantly lying to me. Disgusting the way Groupon treats its customers. This will be brought up in the lawsuit as well.

Sincerely,

***** *****
Initial Complaint
Date:12/21/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has terrible customer support. Ive contacted them several times to email and got no response and there is no phone number to speak to anyone. I have had an issue using my Groupon for a Mobile Detailing and asked for Groupon bucks because the merchant is not cooperative and has canceled the appointment several times and Im unable to receive the service I paid $90 for. I am attaching the email that I sent to groupon explaining the situation and asking for Groupon bucks. Even though I really want to refund, I was willing to accept Groupon bucks. I just dont want to be out of my money completely. Its honestly absurd the amount of time Ive had to spend trying to contact Groupon to assist me after dealing with the merchant for well over a month. If they are going to provide a business, the least they could do is provide a customer service phone number where you can actually reach a person !
Business Response
Date: 12/23/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us and sharing the details of your experience. I truly understand your frustration with both the merchant and the difficulty youve encountered trying to resolve the situation. I sincerely apologize for the inconvenience this has caused and for the time youve spent trying to get the service you paid for.

First, I want to clarify that we do not currently offer phone support. However, our customer support team is available 24/7 and is fully equipped to assist you through our help page, which can be accessed here: Groupon ************ I understand this might be frustrating, and I appreciate your patience as you navigate this process.

Upon reviewing the email included with your request, I noticed it was sent to the email address *********************************** which is not our contact address. To ensure your request is properly handled, we kindly ask that you submit all inquiries through our official help page. This allows our team to track and manage all requests efficiently.

Regarding your current situation, I reviewed the account linked to the email address ******************* but the last recorded order is from 2021. Unfortunately, I could not find a recent purchase associated with this email. If possible, could you kindly provide either the order number related to the mobile detailing service or confirm the email address under which the order was placed? This will allow me to locate the correct details and assist you further.

We absolutely empathize with the challenges youve faced in trying to use your Groupon, especially after dealing with the merchant's repeated cancellations. We are here to support you and explore options such as issuing Groupon Bucks, as you mentioned in your email.

Again, Im sorry for the inconvenience youve experienced, and I appreciate your loyalty as a long-time Groupon customer. Please feel free to reply with any additional information or concerns, and well do our best to resolve this promptly.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a massage from a therapist that was too busy to schedule me for almost two months later. Then canceled me due to having to appear in court. So I asked Groupon for my money back as a refund. I was lied to and told that the merchant didnt approve my refund. So I contacted the merchant and was informed that she never refused my refund. Its past the refundable date but that is obviously due to the inability of the merchant to book me in a timely manner. Not my fault and Groupon is refusing to help me. Groupon is impossible to call to discuss this with and all you can do is email and wait for a response and go back and forth. Going nowhere. I feel as a customer that there was no way around this due to scheduling. Like I got trapped in a scam.
Business Response
Date: 12/23/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns. We understand your frustration and would like to address the situation in detail.

We sincerely apologize for the inconvenience you've experienced in trying to schedule your massage. While we recognize that availability can be limited, especially during the holiday season, we want to clarify that we cannot guarantee immediate availability for appointments. Our promotional vouchers are valid for a four-month period, and as such, booking times can vary depending on the merchants schedule.

Upon receiving your request for a refund, we contacted the merchant, who confirmed that you had a scheduled appointment for January. However, they also mentioned that they reached out to inform you about needing to reschedule due to a court appearance and did not hear back from you. So at the time of your contact with our team, when we reached out to the merchant, they still had an active appointment for you.

It's important to note that communication is key when rescheduling an appointment, and if you did not intend to reschedule, this should have been communicated directly to the merchant.

In response to your situation, we have canceled your order and issued a refund in Groupon Bucks to your account. These Bucks are available immediately and never expire. Youll receive a confirmation email once this has been processed. You can view your balance anytime on your "My Groupons" page.

When youre ready to use your Groupon Bucks, simply ensure that they apply to your next purchase at checkout by checking the box next to "Apply available Groupon Bucks" under the Payment Method section. The number of Bucks in your account will be deducted from your total automatically.

We hope this resolves your issue, and we thank you for your understanding. If you have further questions, feel free to contact us, and well be happy to assist.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 Combo passes for my daughter's birthday and got an error message saying the transaction failed. I reached out to my bank to see what the problem was, and they saw that the transaction actually did go through. They sent me a statement showing the transaction and I took a screenshot of it for Groupon. I reaches out to Groupon via chat with my statement attached. Even with proof of the transaction, they have refused to issue a refund or provide the passes that I was charged for. ******* even went as far as saying she didn't see the (circled) transaction.
Business Response
Date: 12/23/2024
Hello Kentoria,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: Thank you for reaching out to us. I understand your frustration with the issue regarding your Combo pass purchase, and Im sorry for any confusion this has caused.

After reviewing your case, I can see that you provided a screenshot of your bank statement showing a transaction for the Combo passes. However, the transaction is listed as pending, which indicates that the payment has not yet been processed to us. Our system shows that the transaction failed due to a payment decline, which is why the vouchers were not issued.

Since no payment was successfully processed on our side, we are unable to provide the passes or issue a refund. We recommend reaching out to your bank for further assistance, as they may be able to provide more information or help resolve any issues with the payment.

We apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional help, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/20/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ********** membership for $25 on December 3. I went to ***** Club on December 16th to get my card and they said they could not honor that purchase because I had an account previously in 2019. So I had to renew instead of purchasing a new membership. I called Groupon, and they said that they could not refund my money.
Business Response
Date: 12/25/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. We understand that you're requesting a refund for your order, and Im sorry for any frustration this may have caused.

After reviewing your request, I found that the refund period for this deal has unfortunately passed, which means were unable to process a refund at this time. While I know this might not be the outcome you were hoping for, these policies are outlined on the deal/purchase page, and a refund cannot be processed after this period.

Additionally, the offer you purchased was clearly stated as being valid only for new **** Club members and not for renewals or individuals with an existing membership. This is the reason ***** Club could not honor the purchase as a new membership and required you to renew instead.

However, you are welcome to gift the membership to someone else who is a new ***** Club member and would be able to use it without issue.

We sincerely apologize for any inconvenience and appreciate your understanding. If theres anything else I can assist you with, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this Apple MacBook 12 through Groupon on April ******* and it was advertised as new with ***************** Cable at the price of $1122.54. However, after 2 years I found the keyboard is not working and went to Apple Store in *****, I was informed this laptop is a demo model which is excluded from any service. By that point of time, I didn't fund my receipt so I was not able to file a ************ 2023 I found the receipt in my email and talked to Apple *** and ***** again,they confirmed this laptop is a demo machine which can not be repaired in the store and serial number indicates this laptop was purchased on April 1978. I was told by ***** store that it actually doesn't make any sense for a new laptop to be pair with refurbished power cable, that must be a consumer fraud.I have tried to file a complain against Groupon through ********************************** ************************** but it didnt went well as Groupon claims they are just online platform not the vendor . However I paid Groupon that was where the transaction happened and I trusted Groupon for their selection and regulation for their vendor. It makes no sense for Groupon to be not liable for such consumer fraud took place in their website.Hopefully bbb can help me to resolve this consumer fraud and get a refund as my resource to get help is really limited at this point of time .
Business Response
Date: 12/23/2024
Hello Huixuan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing the details of your concern. We understand your frustration regarding the issues you've experienced with your MacBook and the difficulties in resolving the matter.

After reviewing your complaint, we were unable to locate a Groupon account associated with the email address you provided ************************** Since this purchase occurred in 2017, its possible that the account associated with your order is under a different email address.

While we understand that the laptop you purchased was advertised as new with a refurbished power cable, its important to note that warranties typically do not extend for such long periods, especially for items purchased back in 2017. As a result, warranty support and repair options may not be available through the Apple Store, especially if the laptop is identified as a demo model.

If you could kindly provide either the order number or the email address associated with your Groupon account when the purchase was made, we can further investigate the situation. This will allow us to confirm the details of your purchase and provide you with the correct warranty information or any other possible resolution.

We appreciate your understanding, and once we have the necessary information, well be happy to assist you further.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/23/2024

Complaint: ********

I am rejecting this response because:
Please kindly find my supporting document for case ******** in the following attachment . Thanks for your help.

Sincerely,

******* ***
Business Response
Date: 12/25/2024
Hello Huixuan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back with the order details. We understand your frustration and sincerely regret any inconvenience caused.

I reviewed the order details, and unfortunately this product is only covered with a 1-year warranty from third party supplier. As the transaction occurred nearly eight years ago, we are unable to conduct further investigations at this time.

If there is anything else we can assist you with, please let us know.

Regards,

Harish
Manager
Groupon Customer Support

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