Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,858 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sells direct-store-shop-llc product codes for Windows. Their site specifically states their code can be used for an upgrade. I purchased the product and it will not work for a Windows upgrade. Groupon was notified that product descriptor says it works for an upgrade but does not work for an upgrade. Escalation manager ******* S stated they are unable to provide a refund because the code does not work for an upgrades but instead fresh installs (NOT on product description). Groupon has deceiving product descriptions and for all I know the key is a fake.
Business Response
Date: 12/28/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration you've experienced with your purchase.

Upon reviewing your case, I see that our concerned team has already reached out to the merchant regarding this issue. They have clarified that the product you purchased is a Windows 11 Pro key, which is valid and functional specifically for the Windows 11 Pro version. The error code youre encountering typically occurs when a key intended for the Pro version is being used with the Windows 11 Home version, which is incompatible. This appears to be the root cause of the issue.

Given these circumstances, regrettably, we are unable to issue a refund as the voucher has been redeemed and the key itself is valid. However, I kindly suggest reaching out directly to the merchant for further assistance. You can contact them at ***************************************, where they may be able to offer additional support or clarification regarding your situation.

Once again, I apologize for any confusion and inconvenience caused. We value your feedback and appreciate your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024

Complaint: 22731076

I am rejecting this response because:
To Groupon:

If you read the product description, it suggests that the product works for upgrades. You ignoring this fact.

The fact that you provide the added upgrade details/ information (a limitation!!) -- after the purchase -- is unacceptable and downright deceiving.

I know it is a lot of product description for you to read, so I would suggest that you copy and paste it into chatgpt and ask it if it's specifically excludes upgrades. You will find
... it does not.

You did not resolve my problem and you continue to give me the same excuse while not acknowledging the product description is incorrect and deceiving.

A rational person would expect that if you enter a Windows 11 pro key into a field on ********* Windows platform that says enter your Windows pro 11 key.... that it would work. I have proven with documentation that it does not specifically with the Groupon key.

Please provide the refund and stop pushing the narrative that the limitations of the product can be set after the sale.

Sincerely,

**** *******
Business Response
Date: 01/01/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and confusion this situation has caused. I understand how disappointing it can be when expectations are not met, and I regret that you feel the product description was misleading.

As mentioned previously, the product you purchased is a Windows 11 Pro key, which is valid and specifically intended for the Windows 11 Pro version. The error code you are encountering typically occurs when a key designed for the Pro version is entered on a system running Windows 11 Home, which is unfortunately incompatible. I understand this may not have been clear, and I apologize for any misunderstanding.

We have contacted the merchant directly, and they have advised that you reach out to them at *************************************** for further assistance in resolving the issue.

Regarding your request for a refund, I regret to inform you that, as the voucher has already been redeemed and the key itself is valid, we are unable to process a refund. However, considering your situation, and as a gesture of goodwill, I have made an exception and issued $13 in Groupon Bucks, which is the full value of your purchase. These Bucks are available immediately and can be used on any eligible deals on our site within the next 180 days. You can view your balance and use the Bucks by visiting ********************************************** or in the "My Stuff" section of the app.

Thank you for your patience, and I sincerely hope this helps address the situation.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22731076

I am permanently rejecting this response because:

I did not ask for, and do not want Groupon bucks. I asked for a full card refund.

The key code was never redeemed because it never worked.

It is unfortunate that you are unwilling to fix a product description and you will continue to sell a fraudulent and deceptive product. If you had a genuine sense of goodwill, you would have corrected this problem upon our 1st message exchange.

I'm done playing games (eg, you pretending the product description is not deceptive and changing the terms of the product after the sale). I will pursue this refund via charge back with the credit card company.

Please do not reply back. I consider this matter closed as I will be going through my credit card provider to get the funds returned as I no longer want to work with you now that you have established yourself as a deceptive company.

Sincerely,

**** *******
Initial Complaint
Date:12/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has refused to provide a refund on a $673 iPhone purchase that was DEAD on arrival after I returned the phone in box with everything as received. So now they have the phone and money and are refusing to take any action. The phone is advertised to have a 30 day return policy and 90 day warranty.History of events:Purchased an iPhone 14 Pro on 11/21/24 for $673. The phone was DEAD on arrival and I opened a return case on 11/26 immediately after receiving the item. Groupon gave me a long runaround and 12 back and forth emails before providing a return label. On 12/19/24 they confirmed they received my returned phone and claim it is not in the same condition and has since refused to provide a refund or send me a working device. So now I am out both the $ and phone.
Business Response
Date: 12/28/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out to Groupon Customer Support regarding the issue with your iPhone 14 Pro purchase. We sincerely apologize for the inconvenience you have experienced.

After reviewing the details of your case, we believe this issue will be best handled by the third-party Marketplace merchant responsible for the deal. We have forwarded the information you provided to them, which you can review below:

Your Order Issue: Original ticket #********. Defective Item (Dead on Arrival)
Your Request: Refund/Replacement
Your Security Code: GG-21MT-14VZ-2K97-V559

The Marketplace merchant will be reaching out to you via email within one working day from today to assist you further with this matter. We trust that they will provide a resolution soon.

We appreciate your patience, and please feel free to contact us if you need any further assistance or have additional questions.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22730416

I am rejecting this response because:
Nothing has changed. No action has been taken. The merchant has both the money and the faulty item that was returned. They refuse to provide a refund or send a working item despite the 30 day return policy and 90 day warranty advertised for the item.

Sincerely,

**** ******
Business Response
Date: 01/02/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for your patience, and we sincerely apologize for the inconvenience caused by the delay in resolving your issue. We understand your frustration, and we regret that the situation has not yet been addressed to your satisfaction.

We would like to inform you that your case has been escalated to the Goods Merchant under case #******** on December 28, 2024. Due to the holiday season, there has been a delay in their response. Please note that the merchant typically requires up to 7 working days to resolve issues of this nature.

We kindly ask for your continued patience during this time, and we assure you that we are actively following up with the concerned team. You can expect an update from them soon.

Once again, we apologize for the inconvenience and appreciate your understanding as we work towards resolving this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 01/04/2025

Complaint: 22730416

I am rejecting this response because:
I still have not received any kind of action -- refund or delivery of a working item from the merchant (Groupon). I have filed a report to the *** (attached)

Sincerely,

**** ******
Initial Complaint
Date:12/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon for ****** for a c02 cool peel at a spa called turn back time in *******,az.I spoke ************ with this clinic a few times before making an appt to be sure they where experienced in doing this procedure.While they mayhave been experienced,they weren't experienced in doing this on "dark or African American skin" so they treatment was non effective because they weren't experienced with doing this on dark skin.groupon sells a ton of cosmetic services to the public but groupon needs todo better with making sure the merchants are qualified and can deliver,instead of having someone callme regarding the issue they offered me a 65 groupon credit.I TOLD THEM ABSOLUETLY NOT,YOU WILL NOT OFFER ME 65 WHEN I SPENT $324,SO THEN THE *** SAID A SUP WILL HELP YOU RESOLVE THIS,WHEN THE SUPERVISOR CONTACTED ME RIGHT OFF THE RIP THEY SAID WE WILL GIVE YOU ANOTHER 10% GROUPON CREDIT. SO I'M TELLING YOU I DID NOT RECEIVE THE PROPER OR CORRECT TREATMENT AND I ALSO ADVISED I REACH OUT TO THE MERCHANT ABOUT THE ISSUE AND DIDN'T HEAR BACK . THEY STILL DIDN'T WANT TO GIVE MY MONEY BACK, EVEN THO I ADVISED I DID NOT GET WHAT I PAID FOR BUT TO GET ME TO BE QUIET THEY OFFERED $65 BACK AND THEY THE *** OFFERED ANOTHER 10%, THATS NOT $324.I WANT ALL ***************************** THIS WILL BE GOING TO THE INSPECTOR FOR RESOLUTION . WOMEN OF COLOR ARE BLINDSIDED BY GROUPON AND THEIR MERCHANTS WHEN IT COMES TO THIS KIND OF THING AND NO ONE IS HELD ACCOUNTABLE BUT THE CONSUMER IS OUT OF THEIR MONEY AND IT IS PREDATORY.THIS IS NOT THE FIRST TIME IVE HAD THIS EXPERIENCE. GROUPONS ***S DIDN'T A CARE IN THE ***** ABOUT WHAT I WAS SAYING THEIR GOAL WAS TO SHUSH ME WITH THEIR LOW BALL OFFERS OF CREDITS INSTEAD OF GIVING ME MY MONEY ******* WHEN YOU DONT GET THE SERVICE YOU PAY FOR THEY JUST TRY TO BRIBE YOU WITH A LOWBALL CREDIT AND HOPE YOULL GO AWAY.BAD BUSINESS I FEEL DISCRIMINATED AGAINST, OTHER RACE WOMEN DONT HAVE TO DEAL WITH THE SAME WORRIES.
Business Response
Date: 12/28/2024
Hi Mara,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about your disappointing experience with this deal. I completely understand how frustrating this situation must be and I want to sincerely apologize for any distress this has caused.

At Groupon, we strive to ensure that our customers have positive experiences, and we take feedback like yours very seriously. Please know that I will be sharing your concerns with the appropriate teams for further review, as we are committed to working with merchants to ensure that our customers receive the service they expect.

Regarding your request for a refund, once a voucher has been redeemed or used, we are unable to issue a full refund. However, I can see that our team has already issued a partial refund of $97.20 in Groupon Bucks to your account. Unfortunately, any further refunds for redeemed vouchers may not be possible from our end without the merchant's approval.

We truly appreciate your understanding and value your continued support. If you have any further questions or need assistance with anything else, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day, I have $79 bucks balance in my account (because a refund I requested and Groupon doesn't put money back in cards, they put a credit bucks in my account) now I tried to purchase using the bucks balance in my account and ********************** canceled all orders That I tried to pay with bucks. When I contacted customer service they say I meed to provide a credit card for payment but why? I have bucks that they said I can use to pay anytime!! $79 and trying to pay $40 and they canceled . **************** doesn't have an answer or solution, they can't put money back k to my card because refund policy so apparently I lost $79 dollars I want a solution they have to provide a gift card or something I can use because is my money and I want to.use.
Business Response
Date: 12/28/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience youve experienced with using your Groupon Bucks balance.

After reviewing your case, we have identified and resolved the issue that was preventing you from placing your order. Our system employs security measures designed to ensure compliance with our terms of use, but occasionally, these measures can unintentionally block legitimate transactions. I regret that this affected your order, and I assure you we are working diligently to enhance our systems to avoid such occurrences in the future and to facilitate a smoother ordering process.

To address this matter, we have removed all restrictions that were previously blocking your Groupon purchase. Upon checking, Im happy to confirm that you were successfully able to place an order for Order #********** (AMF Bowlero).

Please rest assured that your bucks balance is securely intact and ready for use in your future purchases. Should you encounter any further issues or have additional questions, please dont hesitate to reach out. We're here to help and ensure you have a positive experience with us moving forward.

Thank you for your understanding and patience.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:12/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was buying a lip filler special that was marked down to $404 with the promo code. When I purchased it it charged me the full prices $449. The promo code was highlighted and the total was $404. Why would I be charged full price? I contacted customer support and they claimed that I would need to get a refund and "try" to purchase it again. I don't have enough money to spend another $404 than also wait 3-5days to get a refund put back into my account. I caught this immediately when it happened and contacted customer support. I don't understand why a $45 refund cant be submitted back to me. Especially with a higher ticket price item. The *** refused to give me a refund on the difference.
Business Response
Date: 12/28/2024
Hi Sebastian,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im so sorry to hear about the trouble youve experienced with your lip filler purchase. I understand how frustrating it must be to be charged the full price when you were expecting the discounted rate. I truly apologize for the inconvenience this has caused.

Unfortunately, we arent able to apply discounts retroactively to completed orders. However, as a gesture of goodwill, Ive gone ahead and issued $45 in Groupon Bucks to your account. These credits will be valid for 180 days and can be used on any future purchases. You can check your Groupon Bucks balance and history by visiting ******************************************************************** or by selecting "Groupon Bucks" on the "My Groupons" page of the website or app.

I hope this helps resolve the situation, but if you have any further questions or need additional assistance, please dont hesitate to let me know. Im here to help!

Thank you for your understanding.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 16th 2024, I purchased a Groupon dor a paint and sip session for two, at a business called *************** and Sips. When I went to make a reservation on the Portland Paints and Sips website, I realized that there was no way to do so. There is also also no way to contact the business. There is no phone number listed, no email address listed. When I started googling the business, I saw no mentions of them anywhere, and the owners don't seem to exist either. So then, I looked up the address listed on Groupon, and it's a completely different business at that address. So then, I tried calling the customer service number for ********************** as listed on ******, and it took me to a scam line, with a pre-recorded message pretending to be a human and trying to get my personal information. My emails to Groupon have been answered, but with circular answers telling me that I can just book my session on the merchant website, the one where I can't book a session.****************************************************** THE BUSINESS FOR WHICH I PURCHASED A GROUPON DOES NOT EXIST
Business Response
Date: 12/28/2024
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Upon reviewing your concern, I can confirm that our customer support team has already addressed the issue with your order (#**********) for the Admission for TWO to a group painting session with drinks at Portland Paints & Pints.

A refund has been processed for your order, and the amount has been credited to your Groupon Bucks, as this was the original payment method used to purchase the order.

Please note that as refunds are processed automatically, they can only be issued to the original payment method.

Regarding your complaint about the merchant, I have forwarded your concerns to the relevant team for further investigation.

They are looking into the situation and will take appropriate action once the investigation is completed. Rest assured, we are handling this matter and will ensure that necessary steps are taken.

Thank you for your patience, and please do not hesitate to reach out if you have any further questions or concerns.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024

Complaint: 22729741

I am rejecting this response because:
My emails were ignored until I informed Groupon that I had contacted the Better Business Bureau as well as the media. My question about the scammy phone number that is listed on ****** has gone completely ignored by Groupon. The listing by scammy vendor is still up. Groupon doesn't care about its customers
Business Response
Date: 01/01/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you've experienced and acknowledge your concerns regarding the scammy phone number listed on ******, as well as the lack of response to your inquiries.

We want to assure you that we take customer feedback seriously. We will be reviewing the merchant listing on our website to ensure it aligns with our standards. However, please note that we do not have control over listings posted on external platforms, such as ******. For issues related to listings on these sites, we recommend reaching out directly to the platform's support team for further assistance.

We understand your concerns and will continue to work on providing a better experience for our customers. If you have any further questions or need assistance with any other matter, please do not hesitate to let us know.

Thank you for your patience and understanding.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:12/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Groupon on December 10. It said it would take up to seven days to receive my ********* E gift card emailed to me. Unfortunately, that was 14 days ago. I want to receive my ********* E gift card immediately. Furthermore, I would like to receive two of them instead for all of my stress and time wasted corresponding with them and trying to get them to send it to me. If they don't send the card via email, then I want a full refund.
Business Response
Date: 12/26/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us. We understand your frustration regarding the delay in receiving your ********* E-Gift Card and sincerely apologize for any inconvenience caused.

Please be assured that your issue has already been escalated on our end, and we are actively working to resolve it. We kindly ask for your patience as we work to get this matter sorted.

While we are unable to provide an immediate resolution or offer additional cards at this time, we will continue to monitor the situation closely and ensure that your ********* E-Gift Card is sent to you as soon as possible.

We appreciate your understanding and cooperation in allowing us a bit more time to resolve the matter. Should you require further assistance, please feel free to reach out.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024

Complaint: 22727794

I am rejecting this response because:
this was already "escalated" by Groupon several weeks ago. It is merely a $10 gift card. It would save everyone a lot of time and stress if you would just simply give me a $10 refund at this point.

Sincerely,

****** E
Business Response
Date: 01/01/2025
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for your patience and for bringing your concerns to our attention. I understand your frustration with the delay in receiving your ********* E-Gift Card, and I apologize for any inconvenience this has caused.

Please know that we are actively working to resolve this issue as quickly as possible. We kindly ask for your continued patience as we continue to monitor the situation and ensure the gift card is sent to you.

Thank you again for your understanding, and we will keep you updated on any progress.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22727794

I am rejecting this response because:

Sincerely,

****** E
Initial Complaint
Date:12/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******** portrait Groupon on December 11 and was charged $***** for the purchase I go through the proper steps to book my appointment through ********* and we had an appointment for Sunday, December 22. I get to the cash register to pull up my Groupon and I cannot find it or located. I checked all my emails and still there is no Groupon and then I checked my bank account just to make sure that the money was taken out of my bank account which it was. I reached out to Groupon today because I could not get a hold of them yesterday they do not have phone and they only do chat and email and the chat was experiencing high Customer value so I was not able to get anyone in the chat yesterday. I finally get a hold of someone today and they tell me that I cannot be Refunded my money because theres a three day timeframe on refund while I expressed to the customer service were up that it doesnt matter if theres a timeframe or refund, they never delivered the voucher that I need to use for the service which end up costing me $140 At checkout because I had no voucher to show ********* when I paid ***** for the Voucher. I asked the customer service *** if I could have corporates number or speak to someone higher up to explain why this is the company fault and why I am owed a refund and was told that someone would email me, but that I will not be getting a refund because it does not reach the refund policy. I feel like this is a scam if you can take money out of my bank account, but dont deliver on the services meaning I had no way to get the voucher that you promised me. How does that not automatically constitute a refund of services? I am wanting my money my money back as I paid again $140 for Services when I paid for a group voucher that wouldve been significantly less than the services that I paid for. Now I have no use for the voucher because the voucher was used for Christmas pictures and Christmas pictures are done and over with now .
Business Response
Date: 12/26/2024
Hi Chavela,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I understand how frustrating it must have been to face issues with your Groupon purchase for ******** portraits, especially during a special time like the holiday season. Please accept my sincere apologies for any inconvenience this situation has caused.

Upon reviewing your case, I found that the order was placed under a different email address: ************************* It appears that you have two accounts with us, the other being ************************* Your purchase is associated with the ************************ account.

To access your voucher, please sign out of your current Groupon account and log back in using the email address mentioned above, along with the corresponding password. Once logged in, navigate to My Groupons (or My Purchases on the mobile app) to view your voucher.

For your convenience, I have also sent the voucher directly to your email.

Regarding your request for a refund, Ive reviewed the details of your purchase made on 12/11/2024, and I regret to inform you that the window for refunds has already passed. According to our policy, vouchers can be refunded within 3 days of purchase, and as you contacted us on 12/24/2024, we are unable to issue a cash refund at this time.

However, understanding your unique circumstances as a one-time exception, we've issued the full value of the voucher, $24.29, as Groupon credits to your account associated with ************************* These credits do not expire and can be used toward any future purchase on **************************. We often offer similar deals, so a similar offer may become available in the future.

Again, I apologize for the frustration this has caused, and I appreciate your understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/30/2024

Complaint: 22724869

I am rejecting this response because: regardless of the email that was used and the email I responded with, the company did not send the voucher to either of the emails. They did not hold up there end of the transaction. To still throw at me a 3 days refund company policy when you did not hold up your end of the transaction is absurd so no I do not accept the response to this compliant. Your mistake costed me more money than I actually paid for the voucher.

Sincerely,

*************
Business Response
Date: 01/01/2025
Hi Chavela,

Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the frustration and confusion you have experienced with this issue. I fully understand your dissatisfaction, especially when expectations were not met, and I regret any inconvenience this has caused.

To clarify, we did send the voucher directly to the email address ************************ on 26 December 2024. It is possible that our emails are being filtered into your spam or junk folder, and I kindly ask you to check there. To avoid future issues, I recommend adding Groupon to your safe-sender list or white-list to ensure our emails are delivered to your inbox.

Since you provided ************************ during the checkout process, that was the email address to which the voucher was sent. To access your voucher, please sign out of your current Groupon account *************************** then log in using ************************ and the corresponding password. Once logged in, you can navigate to "My Groupons" (or "My Purchases" on the mobile app) to view your voucher.

For your convenience, I have re-sent the voucher to your email address ************************ once again.

As mentioned in our previous communication, I regret to inform you that the window for refunds has already passed, and we are unable to issue a cash refund at this time. For more information on our refund policy, you can visit our policy page here: **************************************************************************.

However, as a one-time exception, we have issued the full value of the voucher ($24.29) as Groupon credits to your account associated with ************************.

I kindly request you to log in using the email address ************************ to view both your voucher and the Groupon credits available for use.

Again, I truly apologize for any inconvenience this has caused, and appreciate your understanding. If theres anything else I can do to assist you, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 01/01/2025

Complaint: 22724869

I am rejecting this response because: they simple dont get it and Im tired of going back and forth with them

Sincerely,

*************
Initial Complaint
Date:12/23/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
date of transaction 11-11-2024. I never asked for a refund on my purchase for docree medical Spa and I filed a disbute with my credit card company Discover # dispute number *********B. Discover stated I was refunded with groupon bucks to spend and that i used those on something called Zingtree to purchase other items. NO RECEIPT is shown in my order histery on my account of any of this showing prooof I used it! my account was hacked!!! Discover gave me the groupon customer service number to call ************ which is out of order. Tried to email Groupon due to someone must of hacked into my account and used my purchase of their credit for my return. I have zero documentaion on my account of any receipt for the credit back from groupon or that i made any other purchase. last purchase on my groupon receipts shows transaction in past from 2012. I want proof that I was the one that used it since I am being accussed of getting a refund which I spent!!! I also want a superviser to call me to resolve this and give me a refund!!!! i will never purchase agin from this company if this doesnt get resolved asap!!!!!!
Business Response
Date: 12/26/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out and sharing your concerns regarding the recent transaction with Docere Medical Spa. We understand your frustration and would like to clarify the situation in detail.

Initial Purchase and Cancellation: On 11/11/2024 at 5:38 PM, you purchased a voucher for "Three (3) 60-Minute Customized Relaxation Facials including Facial Massage at Docere Medical Spa & ************* for $121.50. You then initiated a cancellation on the same day at 5:45 PM, and since you were within the 3-day cancellation period, you had the option to initiate the refund from your end with our self-service tool, Zingtree.

Refund Process and Groupon Bucks: As part of the cancellation, you were offered an option to get an additional 10% in Groupon bucks if you receive a refund via Groupon Bucks. Since you chose this option, you were refunded $121.50 in Groupon Bucks, plus an additional $12.15 as a bonus for selecting the Groupon Bucks refund method. This gave you a total of $133.65 in Groupon Bucks.

Repurchasing the Same Deal: Shortly after the cancellation, at 5:57 PM, you repurchased the same deal. On this new purchase, you used a 10% discount promo code ("SAVE") which reduced the price of the voucher to $109.35.

Groupon Bucks Balance: After applying the $121.50 refund in Groupon Bucks and the additional $12.15 bonus, minus $109.35 towards your new purchase, you currently have $24.30 remaining in Groupon Bucks in your account.

Clarification of Events: Based on the information available, there is no indication of fraudulent activity. The transaction details suggest that you canceled the original purchase to take advantage of the promo code for a 10% discount. This might have happened as you missed to apply the discount on your initial order, or you received the promo code after you had completed the first order.

It appears that there was some confusion regarding the use of the Groupon Bucks. We have confirmed that the Groupon Bucks were used by you for the second purchase. There is no indication that your account was hacked or that unauthorized purchases were made.

If you still believe there is an issue or would like further clarification, we encourage you to reach out to us directly. We are happy to resolve any lingering concerns.

We apologize for any confusion and hope this explanation clears up the situation. Should you need further assistance, please dont hesitate to contact us.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on **************************** in ***************** on 12/21. The groupon was a deal for $40 for $60 to spend at the restaurant. There were three price tiers that a customer could choose. For example it said $60 had a line through $60 and said $40 and had the code GiftJoy inside of the tier and said click apply and the new total would be $32. I did this and went to purchase the Groupon. My total said $32 I went and checked my bank statement I was charged $40. I reached out to Groupon and let them know and the agent said the code didn't apply and disregarded my request for a refund of the $8 or a full refund. However I'm not sure why the code didn't apply because another patron bought the same deal for $32 and the coupon code was suggested to me by Groupon. I did not have to enter anything I just clicked apply. The coupon code on this specific deal was recommended to me by Groupon. In my uploads included the agents response and I included two photos of the current deal. The deal has changed from 2 days ago but it shows that you just click apply and get money off. Instead of SAVEMORE I was told to click to apply to the code GIFTJOY and it would bring the total to $32. This is a bait and switch. How can the code not apply when Groupon told me to click and apply.
Business Response
Date: 12/26/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating it must have been to expect a discount on your Groupon purchase, only to be charged a higher amount. I apologize for the inconvenience and confusion caused by this situation.

After reviewing your case, I see that youve already reached out to our support team, and Im happy to inform you that a full refund of $40 has been successfully processed to your original form of payment. Please note that while we issue refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.

We understand how important it is to ensure that all discount codes are applied correctly, and we deeply regret any inconvenience this has caused. Thank you for bringing this matter to our attention, and we truly appreciate your patience as we worked through this.

If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help!

Regards,

******* *********
Manager
Groupon Customer Support

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