Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, to whom it may concern I purchased a groupon for an oil change in my area at tire choice. After going to the company (tire choice) they told me the groupon could not be redeemed because they dont offer that service. I reached out to groupon for a refund and they have done nothing about it and it has been about 3 weeks now. Groupon is selling vouchers that cannot be redeemed and I would like my refund. They are scamming people out of their hard earned money.

  Business Response

  Date: 12/12/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the trouble you've experienced regarding your Groupon purchase for the oil change service at Tire Choice.
  
  Upon review, I can confirm that the issue was escalated to the concerned team on November 18th, 2024. As the merchant did not respond to our emails, our team reached out to their management on November 27th, 2024, to obtain an update. However, we are still waiting to hear back from them, and your case (#********) remains under investigation.
  
  We understand the delay has been frustrating, and in the meantime, we offered an alternate solution by providing Groupon credits as a refund. However, we acknowledge that you have rejected this offer and are requesting a refund to your original form of payment. Please allow us some more time to receive an update from the relevant team on this request.
  
  I assure you that I am personally following up on this matter, and I will keep you updated as soon as we have more information. We kindly ask for your continued patience as we work to resolve this as quickly as possible.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought order ********** on 12/2/2024 getting information that I can cancel within 3 days by 12/5/2024 (see screenshots attached). Merchant was sold out on my preferred dates. Online I was not able to return and Groupon told me it is not refundable! Now, it says it is passed 3 days and I cannot cancel anymore.Groupon response that the deal is not refundable is incorrect since I had another order ********** which I purchased the same time, same merchant and I was able to cancel and refund within 3 days. But not order **********I expect a full refund to Groupon Bucks.

  Business Response

  Date: 12/10/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and providing the details regarding your order.
  
  We understand that you were informed of the ability to cancel your order within 3 days, and we apologize for the confusion you've experienced. After reviewing the details of your purchase, we see that you were unable to cancel due to the merchant being sold out on your preferred dates, and we understand your frustration.
  
  I've processed a refund in Groupon Bucks for this order. You will receive a confirmation email once the refund has been fully processed.
  
  These Groupon Bucks are available for immediate use and never expire. You can check your balance at any time from your My Groupons page. When you're ready to use your Bucks, simply select the option to apply them during checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the Bucks will be deducted from your total.
  
  We hope this resolves the issue to your satisfaction, and we appreciate your understanding. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/06/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/5/2024, I purchased two vouchers from the site **************************. I had to buy each voucher separately from the site. Each transaction was for ONE voucher and nothing else. That night, I noticed groupon charged me for three individual vouchers. I contacted "customer service" about the transaction overcharge and asked for them to refund the third "purchase" that I did not make. They emailed back today (12/6/2024) and said they could not refund the third transaction because of the agreement they had with the third-party company. I explained that I had nothing to do with their agreement and that I did not purchase three vouchers. This was a ************************** error while processing the transaction. They still denied a refund and said there was nothing they could do. On their website, it shows four attempted purchases and three successful purchased (one failed). I only agreed to buy two. They fraudulently overcharged me and are refusing to fix their mistake. I have contacted my bank about the overcharge, but they recommended filing a complaint with BBB.This is not the first time this has happened. ************************** has overcharged me a few times before (and several other people I know) and they always deny a refund until I complain enough and threaten to involve my bank and BBB. Then they say they will do me a "one-time favor" and agree to a refund. This is unethical behavior. They are taking advantage of people looking for discounts and deals just so they can add to their multi-billion dollar profits.

  Business Response

  Date: 12/09/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to express my sincere apologies for the frustration and inconvenience this situation has caused you. I understand how distressing it can be to feel overcharged and not receive the resolution you were expecting.
  
  Upon reviewing your account, we see that there were four attempts to purchase the deal, one of which failed. However, you were charged for three successful transactions. I completely appreciate that you intended to purchase only two vouchers, and this error has understandably impacted your trust in our service.
  
  Unfortunately, the deal you purchased is non-refundable. This means that once purchased, we immediately pay the merchant for the voucher, and our agreement with them prevents us from issuing refunds. We always strive to ensure our customers are well-informed about all the deal terms before making a purchase, and I regret that this has caused you any distress.
  
  If you find yourself unable to use the third voucher, you might consider sharing it with a friend or family member who could enjoy the experience.
  
  Again, I truly apologize for the inconvenience, and I appreciate your understanding. If you have any further questions or concerns, feel free to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making a purchase and I noticed there were other things that were checked and I ask them to remove those so I could purchase the magazine special. I thought they would take those off when they rung them up. After I saw what they were charging me for, I tried to cancel but they would not let me. They had charged me for everything on that page including a Swedish massage. I am 80 yrs old and I certainly did not want a massage. I only want to spend $6. I don't have money away onthis scam. I tried everything to contact them but they cut the phone off and fixed it where I could not cancel. They are running one of the biggest scams that have ever been done. Why don't someone put a stop to it before it goes any farther?

  Business Response

  Date: 12/09/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for any confusion or frustration caused during your recent purchase.
  
  Upon reviewing your account, it appears that you purchased multiple items under a single shopping cart, which is why the total price came to $84.60. This likely happened because additional items were added to your cart, and by mistake, you checked out with all the selected items.
  
  To resolve this issue, would you prefer to cancel all the other items and keep only the order for [Order #**********] - ************** Subscriptions (Shipping Included) for just $6, or would you prefer to cancel all the items in the cart entirely?
  
  Given the circumstances, I am happy to offer you a full refund in the form of Groupon credits. Groupon credits are simple to use, never expire, and can be applied to any future purchase on **************************. We often run similar deals, so hopefully a similar offer will be available soon.
  
  If youd like me to go ahead and apply for the credit, just let me know by replying to this email.
  
  Once again, I apologize for the inconvenience, and I am here to ensure this issue is resolved to your satisfaction.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 tickets for ***************** ***** with food included, received the tickets but unfortunately, they were not able to scan them at the entry, after driving 4 hrs with the family, i tried to contact groupon as was asked by the ticketing manager at ***************** and no resolution, i ended up purchasing 4 tickets at the park $307.40 plus the dine-in $174.10.After a few days back and forth with Groupon Customer Support, im requesting a refund and all they claim is my tickets were scanned at the park and i wont get a refund. The tickets are still on my application set to expires next year. I can provide proof of purchase, this is just frustrating.

  Business Response

  Date: 12/09/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to begin by expressing our sincere apologies for the difficulties you encountered with your tickets. We understand how frustrating it must have been, especially after traveling such a long distance with your family.
  
  We have thoroughly investigated the situation by contacting the merchant directly. They have confirmed that your tickets were successfully scanned for entry. As a result, we are unable to process a refund, as the tickets have been used, and your purchase falls under the terms of a non-refundable deal.
  
  We genuinely regret that we couldnt resolve this matter to your satisfaction. If you have any further questions or need additional assistance, please dont hesitate to reach out.
  
  Once again, we apologize for the inconvenience and appreciate your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher to renew my ****** membership with Groupon. The coupon included $100 online coupon and a $20 in store coupon. It was purchased November 28th. The voucher wouldn't work & I received no email to activate it. Groupon has NO phone number to assist customers, so I emailed. Several times, until I received a response. They finally responded with a coupon in my email & told me to go to my nearest ****** and they would activate it. I drove *********************************** a snow storm. I got there and they had no idea how to do it or why Groupon would send me to them. We spent an hour trying to figure it out. I came home and emailed Groupon to inform them of what had happened and that I wanted my money back. They are continuing to keep my ************ keep telling me that they are going to get ahold of ****** to deactivate the voucher. The voucher wasn't used!! I have told them this several times. They would SEE on their end, if that activation # had been used. It hasn't been. I am completely frustrated that I can't even call this business to speak with someone regarding this issue. They are refusing to give me my money back. They continue to email me every couple of days, to say that they can't get ahold of ******. I just want my $65 back. I think it is absolutely unacceptable that you cannot call this business to resolve an issue. Attached is the proof that they took the money from my account.

  Business Response

  Date: 12/08/2024

  Hi Jenn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your issue, after reviewing your request, I noticed that you intended to renew your ****** membership using the Groupon voucher. However, please note that this membership promotion is only valid for new ****** members or those whose memberships (both Primary and Household) expired before October 31, 2023. Unfortunately, we are unable to issue a refund at this time based on these terms.
  
  That being said, since your voucher is still unused, I would like to inform you that a refund will be processed after March 8th, 2025, in line with ******'s policies. I kindly request your understanding and patience until then.
  
  Please let me know if you have any further questions, and I'll be happy to assist.
  
  Best regards,
  ********
  Manager
  Groupon

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The moment I informed "Groupon" that I had lodged a formal complaint with the BBB, they refunded my funds. 

   

  Thank you,

  
  Sincerely,
  
  ******** E *******

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is regarding a fraudulent purchase through the Groupon app. I informed Groupon that I DID NOT make the purchase. I let them know that the purchase would NOT be redeemed and it WASN'T. Groupon told me that the purchase was final sale whether I made it or not. When I disputed this with my bank, Groupon LIED and said that I redeemed the purchase WHICH I HAD NOT DONE. I WANT MY $170.75 BACK ON MY CARD. I WILL PUBLICLY DISPUTE THIS INCLUDING IN THE MEDIA, AND ON ANY ONLINE FORUMS WARNING POTENTIAL GROUPON CUSTOMERS/ USERS HOW CROOKED ******************** IS BEING WHEN IT COMES TO REFUNDING ME FOR A SERVICE THAT I NEVER PAID FOR AND NEVER RECEIVED. Attached is a screenshot from the app showing that THE PURCHASE WAS NEVER REDEEMED. I WANT MY MONEY BACK!!!!! I DID NOT MAKE THIS PURCHASE!!!!

  Business Response

  Date: 12/07/2024

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I truly apologize for the frustration this situation has caused you. I completely understand your concern regarding the purchase you are referring to.
  
  Upon reviewing your case, I see that the purchase is linked to a different account. To ensure full compliance with Data Protection regulations, I will need some additional information from you.
  
  I have sent you a direct email requesting the necessary details. I kindly ask that you respond at your earliest convenience so we can resolve this matter as swiftly as possible.
  
  Again, I apologize for the inconvenience and thank you for your understanding and cooperation.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 11/30 for hair services knowing there would be an additional charge for length of hair, etc... but when I talked to the merchant, they said it would be an additional $80-$100, which is a lot for me. I have sought a refund from Groupon but am outside of their 3 day window and have thus far been denied. I did however, send an email to the merchant for scheduling the day before I bought the Groupon (11/29), but they did not respond until the 4th day, 12/3. Not only that, this is a clear violation of California law (SB478), which states that businesses must be transparent about all required fees. Since the amount of the additional fee was not listed on the merchant's page, they are breaking the law. I am currently seeking legal representation in pursuance of a class action lawsuit for false advertising as I'm sure I am not the only person to be duped by this practice.

  Business Response

  Date: 12/07/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I understand your concerns about the additional fees charged by the merchant and appreciate your patience as we address the situation.
  
  Upon reviewing the details, I would like to inform you that, as per the merchant's page, we have clearly mentioned in fine print that "Additional fees apply depending on hair length, texture, and density." As a business, we are committed to supporting our merchants, and we can only share the information provided to us by them. While we always aim to inform customers about the potential for additional charges, these fees are set by the merchant and can vary depending on individual circumstances.
  
  That said, we understand your frustration and, as a one-time exception, I have taken steps to resolve this matter. I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We appreciate your understanding, and if you have any further questions or concerns, please don't hesitate to contact us. Were here to assist you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22642461
  

  While I appreciate the exception made for the refund, I wanted to further recommend looking into an internal audit of your merchants' compliance with the laws surrounding hidden fees and drip pricing. According to SB 478 (details provided here from the California Attorney General's website): 
  
  "Beginning July 1, 2024, the Honest Pricing Law or Hidden Fees Statute, SB 478, which was recently amended by SB 1524, makes it illegal for most businesses to advertise or list a price for a good or service that does not include all required fees or charges other than certain government taxes and shipping costs. SB 478 is a price transparency bill. The statute does not change what price a business can charge or what may be included in that price. The law simply requires that the price listed include all mandatory charges. Put simply, the price a Californian sees should be the price they pay."
  
  The merchant in this instance is requiring a fee amounting to more than 100% of the Groupon price and that needs to be disclosed upfront so people know what they're getting into.  In this case, I reached out to the merchant before even making the purchase but they did not get back to me within the 3 day timeframe for refund.  The consumer should not be penalized for lack of communication from the business.  
  
  I am open to being wrong here since I'm not an attorney, so I could be interpreting this incorrectly, but to me, the above excerpt from the ************************* seems pretty clear.  The extra charges for this merchant are mandatory, and as such, the amounts for which should be clearly listed.
  
  Now that I know that this is how Groupon's merchants operate, I will make sure my questions are answered before purchasing in the future - if I decide to use the service again at all.
  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 12/20/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for your detailed feedback regarding your recent experience with a Groupon merchant and your concerns about hidden fees and price transparency.
  
  I fully understand and appreciate your reference to SB 478, the "Honest Pricing Law," and your concerns about the additional fees that were not disclosed upfront during your transaction. Your feedback regarding the lack of communication from the merchant is also noted, and we sincerely regret any inconvenience caused by this delay.
  
  Please be assured that we take these matters seriously. We will forward your valuable feedback to our internal team to review the merchants compliance with the requirements outlined in SB 478. It is our priority to ensure that all our merchants are fully transparent and adhere to all applicable laws, including the proper disclosure of mandatory charges.
  
  We strive to improve our service and work with our merchants to meet the highest standards of customer experience and legal compliance. Your comments help us in achieving this goal, and we will take appropriate steps to ensure greater clarity and fairness for our customers.
  
  We truly appreciate you taking the time to share your concerns with us. Should you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Thank you for your understanding, and we hope to continue serving you in the future.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the Transaction: Friday, 29th November 2024 The Amount of Money Paid to the Business: $100.80 What the Nature of the Dispute Is: On Friday, 29th November 2024, I mistakenly purchased 2 weekday round-trip ferry vouchers via Groupon for the Catalina Flyer ferry, intending to travel on Saturday, 30th November 2024. Upon realizing this error, I separately purchased the correct Any Day voucher the following day and used it successfully for the trip.The incorrect weekday voucher was NOT redeemed, as I never made a reservation or attempted to use it. When I visited the ********************* on 30th November 2024, their staff confirmed that, since the voucher had not been redeemed, it should be refundable. This is not a case where I made a reservation, redeemed the voucher, and then canceled at the last minute. Instead, the voucher remains unused due to my honest mistake.Whether or Not the Business Has Tried to Resolve the Problem: I contacted Groupon via chat and was told that they are not able to refund.Desired Outcome:I kindly request: A refund for the unused weekday voucher ($100.80), as it has not been redeemed.I have attached supporting documents, including proof of both voucher purchases and the product page.Thank you for your time and assistance in resolving this matter.

  Business Response

  Date: 12/07/2024

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. Ive reviewed the details of your request and the circumstances surrounding your situation.
  
  I completely understand that this was an honest mistake on your part, and I appreciate the time you've taken to explain everything clearly. However, after reviewing the terms of the deal, Id like to inform you that unfortunately, the voucher you purchased is marked as non-refundable. This means that once the purchase was made, the merchant allocated specific resources for your booking, which makes it difficult to process any changes or cancellations.
  
  I understand this might be disappointing, and I genuinely empathize with your situation. Since the voucher is non-refundable, one option you might consider is to share the unused voucher with a friend or family member who could use it. That way, the value of the voucher would still be enjoyed.
  
  Please dont hesitate to contact us if you have any other questions, and thank you for your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** to use coupon after purchase. Coupon keep saying non valid. I gave my phone to the store assistant and they also received the error message. So I paid for the membership in full without the coupon. I chatted with someone from Groupon and was told a refund could not be issued. I dont understand why when the coupon was not valid but I paid the money to use a coupon that was not valid. I believe this is a scam. How are they charging for coupons that are not valid?

  Business Response

  Date: 12/06/2024

  Hi Shay,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced. I completely understand your frustration regarding the coupon issue, and it's certainly not the experience we want our customers to have.
  
  Unfortunately, I'm unable to locate the purchase you mentioned under the email address ****************** To assist you further, I kindly ask for some additional information:
  
  - The order confirmation number
  - The voucher Redemption Code
  - Any alternate email addresses that may have been used to make the purchase
  
  Once we have this information, we can investigate the issue more thoroughly and find a suitable solution for you. We value your business and your satisfaction is truly important to us.
  
  Thank you for your patience and understanding. I look forward to your response so we can work toward resolving this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support