Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon Voucher for *****. I had to go online to book a pre-appointment consultant with the company prior to getting an appointment. I have still not been able to get an appointment. I notified Groupon ASAP But when you go online it takes the company. 3 days to respond and Group says you need to call within 3 days. I explained that and I esculated with Groupon but I have not gottten a response and it has been more than 10 days. I communicate with Groupon once I knew I had an issue with the vender and the vender still has not responded to me as yet. I needed the ***** for a special event and I had to go else where and I am requesting the monies be refunded back to my credit card. if you can assit me I would appreciate it. The purchase was on 11/12/2024 and I attempted to reach the merchant on 11/13/2024 via online portal
Business Response
Date: 12/05/2024
Hi Carlton,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. Im truly sorry to hear about the difficulties youve experienced with booking your ***** appointment. I completely understand how frustrating it must be, especially with the urgency surrounding your special event.

After reviewing your case, Ive noticed that the purchase is associated with a different account. To ensure compliance with data protection regulations and to proceed with your refund request, Ill need some additional information.

I have sent you a direct email requesting this information, and I kindly ask that you respond at your earliest convenience. Once I receive the necessary details, Ill be able to investigate this issue further.

Thank you for your understanding, and I sincerely apologize for the inconvenience this has caused. Please dont hesitate to reach out if you have any questions in the meantime.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/09/2024

Complaint: 22633282

I am rejecting this response because:

Sincerely,

******* *****

I have asked Groupon to call with me to the business to reach out to them and help me get an appointment, We have got the correct account resolved but they said they can not call with me. I want them to help me reach someone to schedule the appointment, I had given them the time to resolve and i contacted the business the day I purchased the voucher and they had not contacted me so that is why it was more than 3 days so this is still not acceptable to me, I did everything on my part

******* *****
Business Response
Date: 12/11/2024
Hi Carlton,

Thank you for reaching out to us, and we sincerely apologize for the frustration and inconvenience this has caused you.

We understand how important it is to get in touch with the business, and we empathize with your frustration regarding the difficulties you've encountered. While we currently do not offer phone support, we are always available to assist you via our chat or email support, 24 hours a day. You can reach out to our support team at any time via chat and email using the link: ******************************************

Upon review, I can confirm that our concerned team has already reached out to the merchant and confirmed that they are reachable. However, to proceed with redeeming your voucher, we kindly ask that you follow the redemption instructions below to schedule your appointment:

Redemption Instructions:

1. Pull up your voucher via our mobile app (or print it out).
2. A phone consultation is required prior to arriving in person for the service. To make an appointment, please contact them by phone at ************ or online at ******************************************.
For faster service, after purchasing, you can click here to schedule your initial phone consultation.
Virtual consultation hours are Monday - Friday, 9 am - 7 pm EST.
3. Present your voucher upon arrival.

If you are still having trouble reaching the business or need any additional help, please don't hesitate to get in touch with us. We are committed to making sure you get the service you purchased.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a membership through Groupon on 11/15/2024. Went to the store to redeem the membership on 11/22 and was told I was ineligible for membership. Requested a refund with Groupon on 11/26 and was refused. I requested to speak with someone on the phone several times and they refused to do so. I paid for services and they are not providing them to me. I would like a refund of the amount paid.
Business Response
Date: 12/06/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out regarding your membership purchase.

Upon reviewing your case, I see that a dispute has been raised against this order. According to our records, the dispute status currently shows as "Pending." As a result, we are unable to process a refund or assist you directly at this moment.

To move forward, I would recommend contacting your financial institution for further assistance with the dispute process. Alternatively, if you wish to close the dispute, please reach out to us with a dispute closure letter, and we will be happy to assist you further.

We apologize for any inconvenience this has caused and appreciate your understanding. Should you have any questions or require further clarification, please do not hesitate to contact us.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/09/2024

Complaint: 22632429

I am rejecting this response because:
This answer is not a resolution, a resolution would be for them to issue a refund for services not rendered.

Sincerely,

******* *******
Business Response
Date: 12/11/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for reaching out regarding your membership purchase.

Upon reviewing your case, I see that a dispute has been raised against this order. According to our records, the dispute status currently shows as "Pending." As a result, we are unable to process a refund or assist you directly at this moment.

For any further assistance, please close your dispute with your financial institution and reach us back with dispute closure letter.

We apologize for any inconvenience this has caused and appreciate your understanding. Should you have any questions or require further clarification, please do not hesitate to contact us.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 12/11/2024

Complaint: 22632429

I am rejecting this response because:
This is the same response they gave previously and has not changed.

Sincerely,

******* *******
Initial Complaint
Date:12/03/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon removed all my credits on my account, *********************** I have attempted to contact them on various occasions via email and their website. It doesn't appear they have staff to answer the phones. But Groupon lacks integrity to intentionally remove my $150 credits on my account for their business gain, it's unethical.
Business Response
Date: 12/05/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the frustration this has caused. I completely understand how concerning it must be to see your credits removed without explanation.

Upon reviewing your account associated with the email address *********************** it appears that your account was deactivated due to inactivity. I can assist with reactivating your account and addressing your concerns.

Since you've contacted us from a different email address, and to comply with Data Protection regulations, I will need some additional information from you. Ive sent you a direct email requesting these details. I kindly ask that you respond at your earliest convenience so that we can proceed with your request and resolve this matter promptly.

Once again, I apologize for the inconvenience and thank you for your patience as we work to address this.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sold me a Groupon for cleaning with qleenmaids and qleenmaids no showed to my appointment. They cashed the voucher and refuse to respond. I reached out to Groupon who says email them but I get no response from Qleenmaids not by email or phone.
Business Response
Date: 12/08/2024
Hi *****,

Thank you for reaching out through the Better Business Bureau. I sincerely apologize for the frustration you've experienced, and I truly understand how important it is to get these matters resolved.

After carefully reviewing your case and consulting with the merchant, Qleenmaids has confirmed that the service was completed. Given this, we're unable to offer a refund at this time. I know this might not be the resolution you were hoping for, but I would recommend contacting Qleenmaids directly to address any further concerns.

Please know that were here to help if you need any additional assistance along the way. Thank you for your understanding, and I appreciate your patience in working through this.

Best regards,
********
Manager
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Order placed on ************************** on 09/27/24, for an item advertised as Maison ******* ********* Baccarat Rouge 540 Eau de parfum spray 2.5 oz Order# *********** Price with tax ****** I received the item on 09/30/24. Upon unboxing the item I immediately realized that it is not authentic Maison ******* ********* item. The box is fake, the bottle is absolutely fake and the perfume inside the bottle is fake. I have an authentic bottle of the same perfume purchased from reputable department store. I compared both bottles and the differences in the Groupon item make it an obvious counterfeit. I contacted Groupon via e-mail ( the only type of contact provided to customers). I explained on my email that item is not authentic was advised to ship the item back. I asked for a return label/address. I was advised they are working on it. I made 7-8 follow-up. Its been over 2 months, I still have not received the return label. Groupon ignored my last few emails in which I tried to follow up on my request for return label. Please help to have Groupon accept the product back and issue a complete refund of the funds paid my me. Groupon has couple of chromed service phone numbers listed which are also a ground. Including the one that came up under their legal name on your websites drop down menus. As such I have been unable to talk about this issue to anyone.
Business Response
Date: 12/08/2024
Hi *****,

Thank you for reaching out through the Better Business Bureau. Ive carefully reviewed your recent comments and our records regarding your purchase.

I sincerely apologize for the frustration and delays youve experienced in resolving this issue. I understand how disappointing it must have been to receive a product that did not meet your expectations, and I regret that it took so long to address your concerns.

Im pleased to inform you that the merchant has processed your refund under case #********, and you should receive it within ***** business days. I know this process has been far from ideal, and I truly appreciate your patience during this time.

Please dont hesitate to reach out if you have any further questions or concerns. Were here to help, and I want to ensure this is fully resolved to your satisfaction.

Best regards,
********
Manager
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 28, 2024, I purchased the Staples Christmas card Groupon and was charged ***** to my credit card. Immediately after purchasing I verified that it was in my My Groupons. The product was there but I waited to access the code until I was ready to make my Christmas card. Three days later when I went to access my Goupon it was not there and my credit card had been charged. There is no way to call customer support and no options that fit the criteria for the complaint. I emailed them, but have not heard back.
Business Response
Date: 12/05/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience you've experienced. I understand how frustrating it must be to find that your Groupon for the Staples Christmas card is no longer available after being charged, especially when you're ready to use it.

We understand that you may prefer phone support, but unfortunately, at this time, we do not offer phone assistance. However, we are available 24/7 via chat and email to help you with any issues you may have. You can easily reach our support team at any time using this link: ******************************************.

Upon reviewing your case, we were unable to locate a recent purchase under the email address ********************* To assist you further, I have sent you a direct email requesting additional information. This will help us locate your order and resolve the matter as quickly as possible. I kindly ask that you respond to that email at your earliest convenience, so we can move forward with the investigation and find a solution for you.

Thank you for your patience, and once again, I apologize for the inconvenience. We are committed to resolving this for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this over a year ago but been unable to use due to surgeries. Was going to reschedule when I found out the business has closed and I am unable to contact them. The voucher on Groupons end shows as redeemed but it has not been.
Business Response
Date: 12/06/2024
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Im sorry to hear about the issues youve faced regarding your refund.

Upon checking, I can confirm that our team has investigated your case and processed a refund for your order. Unfortunately, it seems that the refund didnt go through due to technical issues, and I completely understand how frustrating this must be.

To help resolve this quickly, would you be open to receiving the refund in Groupon Bucks instead? This way, the amount wont expire, and you can use it for any eligible future purchases.

If you prefer to have the refund processed to your original form of payment, we can explore alternative options. To proceed with that, please provide the following details:

Bank account holders full name:
Account number:
Routing number:

Once we have this information, we can investigate further and work toward a swift resolution. Please rest assured that we use industry-standard technology to ensure your billing information is secure, and we will fully investigate any issues related to this matter.

Please let me know how you would like to proceed by replying to this email. We truly apologize for the inconvenience this has caused, and I appreciate your patience and understanding. If theres anything else I can assist you with, please dont hesitate to let me know. We are here to support you every step of the way.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:12/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for 3 hours of home Cleaning from *********. Voucher # UBEU-QTYJ-GMTU-WSDS. The instructions say to visit *************************** to schedule the cleaning. After entering my information on the Cozy Maid page as instructed, I was redirected to Homeaglow and an error on the page. I contacted Groupon as I was concerned about potential scams since Homeaglow has been all over social media. I requested a refund. It was less than 15 minutes after purchase. I was told to reach out to ********************* Cozy Maid who I purchased from told me to Visit ********************************* to redeem. WHAT? I would not have purchased this if it was disclosed that I was buying from *********. So I entered my information at the homeaglow redeem site and was then redirected again to Dazzling Cleaning and they required a credit card!!! I began chat with Groupon again. I explained the situation and again asked for a refund. Was told all sales final. I explained that they couldn't provide me the service I paid for with the service provider I chose. I said I would accept an account credit if they couldn't refund. Was told that was not an option all sales were final. I no longer want an account credit. I want a full refund. The agent even apologized as she agreed it was not disclosed that I was buying from anyone other than Cozy Maid. I would have NEVER purchased from *********. This is misleading and in my opinion fraudulent activity. I entered my credit card info to Groupon. They need to make this right. I understand all sales final, but they can't produce the services and provider I selected so I believe a refund is in order. I've attached both chats I have had with Groupon *****
Business Response
Date: 12/04/2024
Hi ***,

Thank you for reaching out through the Better Business Bureau. Ive reviewed your recent comments and our internal records regarding your purchase.
While this deal is marked as a "Final Sale," preventing us from offering a full refund as per the deals fine print, I want you to know that weve done everything possible to find a resolution that acknowledges your loyalty as a valued Groupon customer.

As a gesture of goodwill, Ive credited your account with $74.40 in Groupon Bucks. These bucks will never expire. Although I know this isnt the exact outcome you were hoping for, I truly hope it provides some relief. Please note that this amount reflects the total paid after discount, excluding any applied promo codes.

We greatly appreciate your understanding and continued support, and I hope youll allow us the opportunity to make your next Groupon experience a positive one. If theres anything else I can do to assist you, dont hesitate to reach out.

Thank you for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:12/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an offer for an oil change service to be redeemed at Tire Choice and *********** in ***********, or on of there other nearby locations. I called to confirm if an appointment was needed/available the same day the offer was purchased which was 11/23/24. After calling twice to this location and not receiving any assistance or response from the employee who answered both my calls and left me on hold for a considerable amount of time I physically went in. I was told they dont accept walk ins and an appointment was needed even though the voucher says walk in only no appointments required. So I went to a different location and was told the same thing. After the back and forth with this business I initiated a claim/complaint with Groupon where this offer was purchased. After waiting a week for them to refund me my money since neither company complied with the terms of there contract and agreement Groupon representative then told me i wouldnt receive my refund and I was denied my rights as the customer due to this issue. To date my money hasnt been returned or refunded.
Business Response
Date: 12/03/2024
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I apologize for the inconvenience you've experienced with your recent purchase.

As you may now be aware, this deal is categorized as a "Final Sale," as outlined in the deal's fine print restrictions. Unfortunately, this means we are unable to process a full refund under any circumstances.

However, considering your situation and your loyalty as a valued Groupon customer, I have issued ********************** Bucks for $62.99. These Groupon Bucks will be valid for the next 180 days. Note that any additional promo codes applied will not be included. This is the amount paid after discount and that is the amount refunded.

I apologize for not being able to honor your refund request to the original form of payment due to the deal restrictions, but I hope this resolution helps address your concerns to some extent.
If you have any further questions or need assistance, please dont hesitate to reach out. Thank you for your understanding.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently went on Groupon to purchase housecleaning services through **********. I received a voucher from Cozy Maids and a link to schedule service. I spent $65.00. I have never scheduled cleaning services before and so i wanted to try it at a discounted rate to see if I would like to continue in the future. Once I tried to redeem the voucher on *****************, I was then redirected to a third-party booking site,( *************) that says hold on they are looking for someone in the area to schedule you with. After another minute, you are redirected to a site called ************* that says you don't have access to the site and it dead ends. I reached out to Groupon and they said too bad, it's a final sale and they won't refund my money. I feel Groupon needs to vet the businesses they have on their booking site. I tried using different browsers and devices to redeem this voucher. I then emailed Groupon again, in an attempt to get a resolution through the customer service chat and was told someone would look into it, then the *** disconnected the chat. I then decided to look up ********* and found on **** that this is a scam company, there is no working email to contact them and no phone number. There is no contact information about ********* at all. I purchased this Groupon with my debit card so I can't dispute it with my bank. I have been a long-time customer of ********************** and have never had an issue like this. I don't think that is acceptable to just say because this is a final sale purchase, there is nothing they can do. They continue to tell me their voucher code works but have not taken the time to see that it leads to a third-party site that is a scam. I want my money refunded as the only acceptable solution.
Business Response
Date: 12/03/2024
Hi Rojon,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I apologize for the inconvenience you've experienced with your recent purchase.
As you may now be aware, this deal is categorized as a "Final Sale," as outlined in the deal's fine print restrictions. Unfortunately, this means we are unable to process a full refund under any circumstances.
However, considering your situation and your loyalty as a valued Groupon customer, I have issued ********************** Bucks for $65.10. These Groupon Bucks will never expire.

I apologize for not being able to honor your refund request to the original form of payment due to the deal restrictions, but I hope this resolution helps address your concerns to some extent.

If you have any further questions or need assistance, please dont hesitate to reach out. Thank you for your understanding.
Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 12/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********

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