Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a $200 and change groupon for window tinting and the vendor refuses to honor, state he will not provide any of the services or provide a credit for the amount spent. He wants me to pay cash for window tint. I would like a refund but groupon will not reach out to me. I want my money back as the vendor refuses to honor the groupon.

  Business Response

  Date: 12/03/2024

  Dear ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the trouble youve experienced with your window tinting Groupon. I completely understand your frustration, and I want to help resolve this for you as quickly as possible.
  
  Based on your request, we were unable to locate the order that you are referring to. Kindly provide us with those details so we can proceed.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I purchased a voucher as a gift for bowling. On the listing including the fine print which I read carefully, there is ZERO mention of there being any time constrains or that it is for a specific time amount. ZERO. I have screenshots and video of it, in case they try to update the listing.I receive the voucher - still says nothing about time, but then when you go to redeem it on the bowling establishment website, it is only good for 25 mins. This is a joke. I cannot give 25 mins bowling as a gift, are you kidding me? THIS IS NOT WHAT WAS ADVERTISED OR WHAT I PAID FOR. YOU CANNOT CHARGE SOMEONE FOR SOMETHING THAT IS NOT RENDERED AS ADVERTISED.. BOTTOM LINE. THIS IS FRAUDULENT ADVERTISING. they are trying to just say non-refundable and use it, but NO - this is a gift I purchased.They can either provide the bowling with no restrictions on time or refund me immediately PLUS a voucher as an apology for this stress and all the time I've spent trying to get this refunded for the FRAUDULENT ADVERTISING

  Business Response

  Date: 12/03/2024

  Hi Tag,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the confusion and frustration caused by the unexpected time restriction on the bowling voucher you purchased. I understand that this situation has been disappointing, especially since the time limit was not clearly communicated on our Groupon listing.
  
  As this is a Final Sale deal, we generally do not offer refunds for this type of purchase. However, I completely understand your concerns and, as a one-time exception, Im happy to offer you a refund in the form of Groupon Bucks valued at $20.99, which reflects the total amount you paid after applying the promo discount.
  
  I hope this helps resolve the issue for you, and again, Im sorry for any inconvenience this may have caused.
  
  Please let me know if theres anything else I can assist you with.
  
  Best regards,
  ********
  Manager
  Groupon Customer Support
  

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22621800
  
  I am rejecting this response because: it is ILLEGAL to charge someone for something falsely advertised or with misleading advertising in accordance with the **** Consumer Rights Act.

  There is nothing whatsoever on the fine print of this deal that says it is for a specific time.  So no way, I dont want you credit. You are REQUIRED BY LAW TO REFUND

  
  Sincerely,
  
  Tag Ceder

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made wrong purchase on Nov 30, 2024. I immediately got in contact with Groupon via live chat to refund the order. (Please chat transcript) They have a dated hassle free return until Dec 3, 2024 on my purchase. When I reached out they said they couldn't issue the refund. They keep giving me the run around and refuse to refund my money

  Business Response

  Date: 12/03/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I appreciate your patience as we review your request. I understand your frustration regarding the refund for your recent purchase and want to provide clarification on the situation.
  
  The voucher you purchased is listed as a Final Sale deal, which is clearly stated in the fine print. Unfortunately, Final Sale deals are non-refundable, and this is why we were unable to process your request for a return. The general refund policy you referred toallowing returns within three daysapplies only to local deals that do not have any specific restrictions in the fine print.
  
  That said, I understand your concerns, and as an exception, our supervisor has already issued Groupon Bucks valued at $44.10 to your account. These ********************** Bucks are valid for 180 days and can be used toward future purchases on our platform.
  
  I hope this resolution helps, and I apologize for any inconvenience this may have caused. Please let me know if there is anything else I can assist you with.
  
  Best regards,
  ********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22621667
  
  I am rejecting this response because:
  This company is falsely advertising Hassle Free Returns with dated time stamps and a 3 day guarantee all over their website. If they know certain deals are non-refundable why do they falsely give me a refund date of 12/3/24. It's a bait and switch tactic. I refuse to accept the credit and to continue doing business with such a deceptive business. 
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon many years ago (could be almost 10 years now) for an afternoon of hot chocolate and snacks at the *******************. The voucher has completely disappeared from my account. All other vouchers are there like they've always been - the expired ones, the redeemed ones, and the refunded vouchers are all listed as they've always been except the ******************* one. I tried engaging with their online customer service but they were of no use. I don't have any of the information about the voucher because the Groupon ID #, etc, is on the voucher which is now gone (except for what it was for and where, i.e, ************ Afternoon Tea - or something along those lines.

  Business Response

  Date: 12/08/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out to us. I understand your frustration regarding the missing voucher for the *******************, and Im sorry for any inconvenience this has caused.
  
  After reviewing your account(***************************), we are unable to locate any order related to the voucher you described. As the transaction may have been made on a different account, we would need more information to assist you in finding the order. Since youve mentioned that the purchase may be nearly ********************************************************************************** account.
  
  To help us locate your order, could you please confirm if you might have purchased the voucher using another account or email address? Additionally, if you happen to have any other details, such as a payment confirmation or order reference number, it would be helpful in our search.
  
  We genuinely want to resolve this for you, and well do our best with any new information you can provide.
  
  Thank you for your understanding, and we look forward to hearing from you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **************** on 11/25/2024. I bought the product without an account. It processed my card then I clicked make an account. It took me to that screen but then said I dont have any Groupons. I could not get back to my order page and my accounts said I never bought anything. I never received a confirmation email and dont know how to access my gift. I spent hours trying to figure out how to get ahold of someone at your company but there doesnt seem to be a good way. I found a help email but I cant determine if its connected to Groupon or not. I also reached out on Groupons ******* page and havent heard anything. I just want the money refunded or to be able to access the product I purchased.

  Business Response

  Date: 12/03/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the frustration youve experienced in trying to access your **************** purchase. I completely understand how upsetting this situation must be, and I want to assure you that we are here to help.
  
  We are available to assist you 24 hours a day through our chat or email support. You can reach out to our customer support team anytime via chat or email using the following link: ******************************************.
  
  Upon reviewing your case, we were able to locate your purchase, but it appears to be associated with a different account. To ensure compliance with Data Protection regulations, I will need some additional information from you. I have sent a direct email requesting these details, and I kindly ask that you respond at your earliest convenience so we can proceed with your request and resolve this matter promptly.
  
  Again, I apologize for the inconvenience you've faced, and I appreciate your patience as we work to get this sorted. Please dont hesitate to reach out if you need further assistance.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22617702
  
  I am rejecting this response because:
  
  Groupon is wanting me to send my credit card information via email. I have had my credit card information stolen before and it was done via email. I would prefer you communicate through the better business bureau platform or via phone call. I have provided my conformation number for the order already. I am simply asking you to reverse the transaction to the card that made the order or provide me with the product I purchased. I was told I would get a confirmation email of what I purchased which I never did. Is there no customer service line that could provide me with assistance?
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 12/10/2024

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I sincerely apologize for the inconvenience and concerns this situation has caused you.
  
  I understand your hesitation regarding the security of sending sensitive information via email, and I want to assure you that your privacy and security are our top priorities. Please allow me to clarify the situation: we were able to locate your purchase, but it appears to be associated with a different account than the one youve contacted us from. Since the voucher in question is linked to a separate account, we must ensure we are in compliance with Data Protection regulations before we can proceed with any further actions.
  
  As youve expressed your concerns about sharing your information, we completely understand your preference for more secure communication. Unfortunately, without this information, we are unable to proceed with assisting you further.
  
  We do recognize that phone support may be a more comfortable option for you, but at this time, we do not offer phone support. However, we are available 24/7 via our chat and email support channels, and our team is ready to assist you whenever you need help. You can reach out to us at any time through the following link: ******************************************.
  
  Once again, we apologize for any frustration this may have caused, and we hope we can resolve this matter promptly once we have the necessary information.
  
  Thank you for your understanding, and we look forward to assisting you further.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I recently purchased a one year gym membership to a gym using groupon. The membership was pre-paid for in advance through groupon. However, the gym decided to close its location, and I am unable to recover funding from the gym since I pre-paid for the membership through groupon.I contacted groupon customer support and they told me that they were unable to refund me because it is past their five day policy. However, I, as the consumer, should not have to incur the cost of a business closing having prepaid for the membership using groupon.

  Business Response

  Date: 11/30/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your gym membership.
  
  Upon reviewing your account, I can confirm that your issue regarding the gym's closure and your pre-paid membership has already been escalated to the concerned team on November 27, 2024. As the situation involves a business closure, our resolution team is currently looking into the matter to determine how we can assist you further.
  
  I kindly ask for your patience and understanding while we await an update from our team. Rest assured, you will be contacted as soon as we have more information regarding the resolution of your case.
  
  If you have any further questions or concerns in the meantime, please feel free to reach out. We greatly appreciate your patience.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22615264
  
  I am rejecting this response because the issue is still not resolved.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 12/06/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your gym membership.
  
  Upon reviewing your account, I can confirm that your issue regarding the gym's closure and your pre-paid membership has already been escalated to the concerned team on November 27, 2024. As the situation involves a business closure, our resolution team is currently looking into the matter to determine how we can assist you further.
  
  I kindly ask for your patience and understanding while we await an update from our team. Rest assured, you will be contacted as soon as we have more information regarding the resolution of your case.
  
  If you have any further questions or concerns in the meantime, please feel free to reach out. We greatly appreciate your patience.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 7 I attempted to purchase a massage in ******, ** for my wife and I. I googled the place we have been before and saw that there was a Groupon for a couple's massage. I purchased it and was set to use it the next day. When the email came with the information I realized that what I had purchased was a massage in a city in ********. I contacted groupon and tried to rectify the situation. They would do nothing and told me I needed to contact the vendor. I also disputed the charge with my credit card company. The cc company later refused to remove the charge from my account. I contacted the vendor and they say they cannot do anything and that only Groupon can rectify the situation.

  Business Response

  Date: 11/30/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Thank you for reaching out and sharing the details of your experience. I truly understand the inconvenience caused by the mix-up in your recent purchase, and I sincerely apologize for the frustration this has caused.
  
  Upon reviewing your order, I can see that you had already initiated a chargeback/dispute for this transaction. However, our records show that the status of your dispute is still marked as "pending."
  
  In light of this, I kindly request that you reach out to your financial institution for further clarification and assistance in resolving this matter. If the dispute has already been closed, please provide us with the dispute closure details so we can assist you further.
  
  We appreciate your patience and understanding in this situation, and we remain committed to resolving this issue as quickly as possible.
  
  Please let us know if there is anything else we can do to assist.
  
  Thank you for understanding!
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried loging on to my ******************************************** account with **********************; but it says does not match. I know this is correct. However, that email no longer exists and I thought I changed it to ************************ But when I open this account, it shows no ********************** bucks or available groupons; but I had quite a few on the ******************************************** account. I did a little more research and found other people whose Groupon account was locked or deleted. I sent Groupon a list of my expired Groupons that I have on my ******************************************** account. I paid over $1,000 for these expired Groupons and have been purchasing items as late as the end of last year with the value of the expired Groupons and now the account has disappeared

  Business Response

  Date: 11/30/2024

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I completely understand how concerning it must be to encounter difficulties accessing your Groupon account and locating your purchased vouchers. Please rest assured that we are here to help resolve this for you.
  
  First, I sincerely apologize for any inconvenience caused by this situation. I've just sent you a separate email containing a link to reset your password and instructions to your email address "********************************************". If you're using our mobile app, you can also obtain a reset link by selecting 'My Stuff,' then 'Sign In or Sign Up,' followed by 'Forgot Password.'
  
  If you don't receive the email right away, I kindly suggest checking your spam folder to ensure our emails are not being directed there mistakenly. In the event you still don't see any correspondence or if the reset link does not work, please wait for an hour before attempting again, as every new reset request will void any previously sent links.
  
  If you're still unable to access your account, please let us know. We will investigate further and ensure we find a solution for you.
  
  Thank you for your patience, and again, I apologize for any inconvenience this has caused.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 10/12/24 voucher 1000-148462-810908 for a 60 min facial with dermaplaning at ***********************. My sister called the spa to make an appointment and they denied her ability to use voucher stating they only allowed person to use one voucher and she has used 3 regardless if it was a gift. I called the spa and asked if they could offer a gift card in place of voucher and they said no. I contacted Groupon and explained the situation and they said I was outside of the window for a refund. I want a refund for the full amount I paid since the merchant will not permit use. Groupon said I could gift it to someone else and I cant do that either because this spa is by her home. There is no one else that lives around this spa to utilize.

  Business Response

  Date: 12/03/2024

  Hi Krystn,

  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your comments and all internal correspondence, and I sincerely apologize for the frustration and inconvenience you've experienced.
  
  Im truly sorry for the trouble your sister faced while trying to redeem the Groupon at ***********************. After looking into the situation, I can confirm that the merchants refusal was based on the fine print, which limits redemption to 1 voucher per person. Since your sister has already used vouchers there three times, they werent able to redeem this one. I understand that this voucher was a gift, and I apologize for any confusion or frustration this caused.
  I also wanted to let you know that, as a one-time exception, weve already refunded the voucher in the form of Groupon Bucks. These Bucks wont expire and can be used for any future purchases on Groupon.
  
  To check your Groupon Bucks balance, simply log in to your account and look for the Groupon Credits balance in the top-right corner of the My Groupons page. When youre ready to use them, just select Apply available Groupon Bucks during checkout, and the amount will be applied to your total.
  
  I hope this resolves the issue for you. If you have any further questions or need assistance, please dont hesitate to reach out. We're here to help!
  
  Best regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they have an offer for a! 90 min massage **** in ******** or. I have tried for the past 3 month to use it and have been unable to. I contacted their customer support about ********* refuse to do anything. They are basically enabling a a scammer

  Business Response

  Date: 11/30/2024

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience youve experienced while trying to use your voucher. This is certainly not the experience we want for our customers.
  
  Unfortunately, we are unable to locate the order you are referring to based on the information provided. To assist you further, could you please share any of the following details? The more information you can provide, the quicker we can investigate and address this for you:
  
  - The order confirmation number
  - The voucher Redemption Code
  - Any alternate email addresses that may have been used to make the purchase
  
  Once we receive this information, well do our best to resolve the issue as quickly as possible. Thank you for your patience, and we look forward to hearing back from you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support