Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a groupon for duct cleaning. Called vendor to schedule duct cleaning. Vendor canceled on me twice. Contacted vendor who states they were incredibly sorry but they were too busy to honour the groupon. They were in support of Groupon giving me a refund. Groupon stated they could only give me credit.
Business Response
Date: 11/30/2024
Hi ****,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your comments and all internal correspondence, and I sincerely apologize for the inconvenience and frustration youve experienced.
I completely understand your frustration with the vendors cancellations and the difficulties youve faced in trying to resolve this. I want to sincerely apologize for the inconvenience caused by this situation.
After reviewing your case, Ive processed a refund for your order, and the amount will be returned to your original form of payment. You can expect the refund to be reflected in your account within the next 10 business days, depending on your financial institution.
If you have any further questions or need additional assistance, please dont hesitate to reach out. We truly value your business and hope to provide you with a better experience in the future.
Thank you again for your understanding.
Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon for a ************ change. When I got to the store I realized that this "deal" actually cost more than the full price w/o any coupon!?! I of course just paid for the oil change. I then logged in to ask for a refund but was told it was more than 3 days! I would say Groupon is a scam therefore. I would not recommend ANYONE fall for their "deals". They don't have deals?!?VERY disappointed. I'm hoping to just get my money back and be done with Groupon. Sadly years and years ago Groupon actually was a good place to find a deal. No longer. Sad.
Business Response
Date: 11/28/2024
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I truly understand your frustration and disappointment regarding your recent Groupon purchase for an oil change. It is never our intention for our customers to feel deceived or dissatisfied.

Upon reviewing the details of the offer in question, it is indeed specified under the Fine Print section on the deal's page that additional fees may apply. This section provides critical details about the deal, including any conditions and restrictions, to help you make an informed decision before purchasing. The full details can be viewed at [***************************************************************].

Regarding your request for a refund, I must inform you that the deal was marked as non-refundable, meaning that once the purchase is made, the merchant has reserved a spot specifically for you. This arrangement makes it difficult for the merchant to accommodate changes or cancellations, as they have already allocated resources specifically for your booking.

While I understand that this is not the outcome you were hoping for, I sincerely apologize for any inconvenience this has caused. Your feedback is invaluable to us and will help us ensure greater transparency and satisfaction for all our customers moving forward.

If you have any other questions or require further assistance, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 12/07/2024

Complaint: 22604132

I am rejecting this response because:
I am not getting ANYTHING for the $29 I spent at Groupon! The coupon for the oil change with additional fees come to 50% added to the total!? That is not the usual oil disposal fee etc paid during a non groupon oil change. So I paid directly to Mr. **** which was $5 LESS than the DEAL from groupon?!? Obviously figuring I could get my money back. The other issue is the no return policy OR, AT BEST, a 3 day return policy? I couldn't get an appointment in less than 3 days?!? Catch 22. I know of almost no business that doesn't have a return policy of weeks or more! So... I obviously wasted the entire purchase of this "deal" because I paid Mr. **** directly for less money. Now I have a coupon that expires well before I would need another oil change. (IF I didn't want to lose my $29 and still pay more than full price overall.) So that is free money groupon got for nothing in return. The fact that groupon sells something that is ABOVE the full price is unexplainable!? I had used many groupon coupons many years ago and it WAS actually a deal. A savings. But this is just a plain rip off.
I am retired. I can't afford to be throwing away $29. I have time, so I will be posting online about this terrible non deal to warn others! This is tantamount to a scam. A deal coupon that makes the purchase MORE expensive?!? Shame shame shame! Obviously I will never use groupon again... And I just checked - the groupon deal for a ************* change is the exact same price and just going to their website and using a free coupon. So why use groupon? No idea? ************ is a shell of what it was years ago.
Feeling completely ripped off,

*. *****
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An electronic ad for an oil change at a discounted rate appeared on my mobile phone. I accepted the offer which was valid through November ************************************************************************ **********, ************ who were the merchants for the job. The mechanic stated that the type of oil advertised was not for my vehicle. I requested a refund, but he referred me to Groupon. I contacted Groupon's customer service center where they stated all funds go directly to the merchant and referred me back to Monro Auto. ***** said its Groupon's responsibility. I then filed a report with the ************ who credited my account pending the outcome of the investigation. On or about October 28, 2024, the ************************* reversed its decision and debited the $31.99 and agreed with Groupon's version of events and policy. One falsehood Groupon claimed was that I did not contact them to resolve the issue. I informed the ************ beforehand that I did contact Groupon based on Monro's referral. The service to the vehicle was not done, and a refund is requested.
Business Response
Date: 12/03/2024
Dear *******,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your comments and all internal correspondence, and I sincerely apologize for the frustration and inconvenience you've experienced.

Im sorry to hear about the inconvenience you experienced with your recent oil change offer at ********************* I understand how frustrating this situation must have been, and I truly apologize for the back-and-forth you encountered.

As you may now be aware, this deal is categorized as a "Final Sale," as outlined in the deals fine print restrictions. Unfortunately, this means we are unable to process a full refund under any circumstances.

However, considering your situation, I have issued Groupon Bucks in the amount of $31.99 to your account. These ********************** Bucks will be valid for the next 180 days, and you can use them on any future Groupon purchases.

I sincerely apologize for not being able to honor your refund request due to the deal restrictions, but I hope this resolution helps address your concerns to some extent. If you have any further questions or need assistance, please dont hesitate to reach out.

Thank you for your understanding, and I wish you a wonderful holiday season.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 12/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my fiance some socks through Groupon in the merchant apparently did not have enough money for postage on the package as it arrived to ************* all the way from *************** without being detected without enough postage and was sent back to the merchant because of not having enough postage. I have no way to get in contact with the merchant, I've tried from the Groupon app to get in touch with them but I have no way to contact them or Groupon. I would either like my product or my money back. I used to use Groupon years ago and they were amazing but this is ridiculous that I can't get in contact with anybody to try to communicate either to receive my merchandise or get my money back ASAP thank you.
Business Response
Date: 11/30/2024
Hi Jag,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence, and I responded to you via email just before this message. I sincerely apologize for the trouble and frustration this situation has caused.

Regarding your complaint about the Marketplace order, Im sorry to hear that the issue with your socks hasn't been resolved yet.
I've shared this information with our Groupon Goods Marketplace team for further review. They will investigate the issue and work towards finding the best possible resolution. Your feedback is extremely valuable to us, and we truly appreciate your patience while we address this matter.

If you have any additional questions or need further assistance, please feel free to reply to the confirmation email you received when you first contacted the merchant. This will help ensure your message reaches the merchant as quickly as possible.

Thanks again for your understanding, and please don't hesitate to reach out if theres anything else I can assist with.

Regards,

********
Manager
Groupon Customer Support
Customer Answer
Date: 12/02/2024

Complaint: 22600533

I am rejecting this response because:
I WANT MY MONEY BACK WITHIN ***** HOURS PERIOD!!!
Sincerely,

****** *****
Business Response
Date: 12/08/2024
Hi Jag,

Thank you for reaching out through the Better Business Bureau. I want to sincerely apologize for the frustration and inconvenience you've experienced. I completely understand how important it is to have this issue resolved quickly, and Im truly sorry for the trouble its caused you.

Im happy to let you know that your refund request has been processed in case #********. Kindly respond to that email with your preferred refund method, and we will take care of it promptly.

I really appreciate your patience during this time, and Im sorry again for any inconvenience this has caused. If you have any further questions or need additional assistance, please dont hesitate to reach out.

Best regards,
********
Manager
Groupon
Customer Answer
Date: 12/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally have refunded me my money as well.

Sincerely,

****** *****
Initial Complaint
Date:11/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 6 week supply of *********** from Groupon to be redeemed with bmiMD. The company sent a message stating they cannot service my state and would issue me a refund. Now they're saying no refund will be issued. I've sent screenshots of the message im getting. I also requested to have someone contact me by phone. They will not honor the voucher and Groupon will not refund my payment. I will also be filing a separate complaint against ***** for the ***** shipping charge.
Business Response
Date: 11/30/2024
Hi Binaca,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience youve experienced with your *********** purchase through bmiMD.

Ive reviewed your case, and Im happy to inform you that we have processed a refund for the voucher. You should see the refund applied to your original form of payment within the next ***** business days.

We truly regret the trouble this has caused and appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out.

Kind regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought two tickets to an event through Groupon. The event was canceled and I couldnt couldnt reuse the tickets before they could expire well the Redeemer never redeemed the tickets. I was never able to go to the event and Groupon will not give me my money back, I hope this helps someone. Thank you
Business Response
Date: 11/26/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I'm so sorry for any trouble or inconvenience. This is not the experience we want you to have, and Ill be happy to assist you in finding a resolution.

To better understand the situation, could you please provide the following details:
- The date and time of the reservation you originally booked.
- When and how you were informed about the event cancellation.
- Whether you received a call, email, or any other form of notification regarding the cancellation.
- If possible, any evidence you may have of the event cancellation, such as an email or text confirmation.

Any additional details you can share would be greatly appreciated. This helps us address the issue with the business directly and ensure similar situations dont happen again.

I look forward to helping you!

Kind regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a code for ***************** The code the merchant provided, Per *********, was fraudulent and already been distributed too many times and they would not activate. I went back to the merchant through Groupon AP and was given a lengthy process on how I had to go about getting a refund, that also included a line that stated they would decline my refund request if I left a bad review?! I then went through the process by which Groupon has NO means of contacting a live support person, they simply have their AP and you click on frames and it just says youve claimed this, so sorry! There is no way of indicating the merchant is fraudulent. I then filled out an email form to Groupon stating this, but then got a canned response from Groupon saying I had redeemed the code and they would not refund, obviously no one read the email as it it pretty apparent what had occurred. So actually Groupon is also just as complicit in promoting fraudulent goods and the reviews are coerced. If Groupon provides a FRAUDULENT service, they need take responsibility and they need to make it right. Dont make the customer have to do the work.
Business Response
Date: 11/26/2024
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I understand your frustration with the situation involving the **************** code, and Ive taken steps to resolve this for you. While we depend on our merchants to provide valid products, I want to confirm that a refund in the form of Groupon Bucks has been processed and is now available in your account. These credits have no expiration and can be used for future purchases at your convenience.

If you have any further questions or need additional assistance, please dont hesitate to contact us. We appreciate your feedback and value your continued business with Groupon.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2024

Complaint: 22598866

I am rejecting this response because: Groupon is missing the point here. The complaint really isn't about the money. It is that Groupon Has NO means of a customer resolving a fraudulent transaction that Groupon facilitates. Groupon's only and canned response is: 'the voucher has been redeemed,' so you can't get a refund. Yes, I got a code; but it was NOT legitimate! So, patrons go back to Groupon (who promoted the merchant) and they have NO way of communicating this. Not to mention the merchant is trying to extort reviews?! I do not see how Groupon can act as in manor without allowing their patrons a valid way to report illicit activities. It has been MULTIPLE communications just to get someone to respond from Groupon and not until the BBB or Credit card fraud got mentioned did they respond about any sort of refund just, 'voucher was redeemed'. It should NOT take this! Luckily, I am out a small amount and have a credit with a company that can't be trusted, but if this is occurring over and over, many others may be losing their money to this same scheme. Groupon needs to know what they are representing and selling. Then if fraudulent, Groupon needs to make it right, not make customers do this much work. Please be a transparent company responsible for what you are promoting, a company this size need actual customer service, not just a few click boxes that they allow with only the responses they want. So as for me, this issue is done and needs no further response other than I hope Groupon will review their business practices and make changes accordingly.

Sincerely,

***** *********
Business Response
Date: 12/03/2024
Hi *****,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your comments and all internal correspondence, and I sincerely apologize for the frustration and inconvenience you've experienced.
I understand how upsetting this situation has been, and I want to assure you that this is not the standard of service we aim to provide. We rely on our merchant partners to fulfill their obligations, and when things go wrong, it's our responsibility to step in and address the issue.
I want you to know that we are constantly working to improve our processes and customer support. Your feedback is important and will help us make the necessary changes. Ive shared your concerns with our team for further review, and we are committed to making sure issues like this are handled more effectively moving forward.
Thank you for your patience and understanding. We hope to regain your trust and provide you with a better experience in the future.
Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/23/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an account with ********************** for years. Instead of refunding your money, Groupon issues you "Groupon Bucks" to use for future purchases. I attempted to make a purchase with Groupon only to discover my entire account has been deleted... including my refunded Groupon bucks - worth hundreds of dollars. Groupon has been giving me the run around about refunding my money. They have no customer service person or live chat to discuss - only email, which is AI and not answering my question.I only wish for Groupon to restore my account and my earned "Groupon Dollars".Again, they refuse to provide me with my historical account which proves my complaint. Why was my account deleted? Because I had refunded money in it?
Business Response
Date: 11/30/2024
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all internal correspondence, and I want to sincerely apologize for any confusion and inconvenience this situation may have caused.

I understand your concern regarding the account linked to ********************** While this email address is associated with an existing account, it appears that the email on the account has since been updated to a different address. Since youve provided the alternate email ******************** we will work to help you regain access to your account using this address.

At this time, there is no indication of unauthorized purchases on your account. However, I completely understand your need for reassurance, and we will escalate your case to our fraud team for a thorough review. We will keep you updated as soon as we have more information.

Please rest assured that we are committed to resolving this issue promptly, and we appreciate your patience during this process.

If you have any further questions or concerns, please dont hesitate to reach out.

Best regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:11/22/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 9th, I purchased 4 Halloween Horror Nights- Universal Studios Florida tickets from Groupon. I was sent 2 tickets for Halloween Horror Nights- ***************** ******* and 2 tickets for ***************** *********. As a result of the error, I was unable to use two of the tickets as intended and had to pay I had to pay $261.98 at the gate for valid tickets. I was refunded the $214.00 I paid for the tickets from Groupon, but have not been compensated for the additional funds I had to spend as a result of the issue.
Business Response
Date: 11/26/2024
Hello Cobren,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I would like to sincerely apologize for the inconvenience caused by the error in your Halloween Horror Nights ticket order. I understand how frustrating it must have been to receive the incorrect tickets, resulting in the need to purchase tickets for additional cost at the gate.

While we are unable to issue the $47.98 as a refund to your original form of payment, we credited this amount to your account in Groupon Bucks. These Bucks will never expire. You may use these Groupon Bucks at any time for your future purchases.

Thank you for your understanding, and I sincerely hope this helps to make up for the inconvenience you experienced. Please feel free to reach out if you have any further questions or concerns.

Regards,

********
Manager
Groupon Customer Support
Customer Answer
Date: 11/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:11/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeking assistance in obtaining a full refund from Groupon for 3 tickets which were purchased on 11/7/2024 for the North Pole Experience Ticket and Stone Mountain Christmas Admission for 11/13/2024 at 6:30pm. Order # ****-148586-944085 totaling $64.77. I am also seeking full refund for parking pass totaling $42.70 (Order #: 20241113-1906214) to attend the event. I was not able to use tickets & parking pass for event as indicated. Parking pass is invalid to me since I dont live in *******. I was informed that the park was closed when I went to the park. Events are normally held during the weekends. However, the calendar in Groupon website stated that event was as scheduled. I understand that Groupon policy stated no refund since tickets were purchased in less than 3 days. However, this is a false advertisement. Groupon is scamming un-suspected event attendees and Groupon continues to scam un-suspected event attendees as evidenced by the attached calendar from Nov, Dec 2024 & Jan 2025 showing that Groupon is still advertising North Pole Experience Ticket and Stone Mountain Christmas Admission eventhough events are not being held in the park on weekdays. E-mail was sent to Groupon on 11/13/2024 requesting a full refund for the purchases. Response e-mail from ***** ***** G, Groupon Customer Support with RE: Your Support Question [ref:!00D800Khmy.!500Uj0Le4vF:ref ] stated We apologize for any frustration or inconvenience this may have caused.Ive escalated your request internally. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible. We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding. 7 days timeframe has passed and no response from Groupon as of yet. I have attached supporting document as well as my tickets and parking confirmation for your review. Thank you for your assistance.
Business Response
Date: 11/30/2024
Hi ******,

Thank you for your message and for providing the receipt. Ive carefully reviewed your recent comment, as well as all internal Groupon correspondence. I also responded to you via email just before this message.

Im glad to confirm that your voucher for the North Pole Experience Ticket at ******************* has been refunded to the original form of payment.

Regarding the parking pass, I understand your concern, especially since the parking purchase was made through Groupon as part of the event. Upon reviewing the transaction, I can confirm that the parking pass was processed as a separate purchase from the event ticket, which was issued by a third-party merchant. Unfortunately, as it was processed through the merchant, we may not have direct access to issue a refund for the parking fee.

I truly apologize for any inconvenience this may have caused, and I recommend reaching out to the merchant directly for further assistance with the parking pass. If you need any help with that, please let me know and Ill do my best to assist.

Thank you for your understanding, and feel free to contact me if you have any further questions.

Best regards,
********
Manager
Groupon Customer Support
Customer Answer
Date: 12/11/2024

Complaint: 22592465

I am rejecting this response because:
I would like to know if I can re-open case or file a new complaint since the business has not returned the money for the parking pass. All assistance will be greatly appreciated. Thank you

Sincerely,

****** ******
Business Response
Date: 12/29/2024
Hi ******,

I sincerely apologize for not being able to meet your expectations in this matter, and I understand your frustration regarding the parking pass.

In regards to your request about the payment for the parking pass to the external merchant, I understand how frustrating this situation must be. Normally, we arent able to issue refunds for payments made directly to third-party merchants. However, as a gesture of goodwill and to help resolve the matter, weve made a one-time exception by issuing a refund of $8.42 in Groupon Bucks to your account. These bucks will be valid for 180 days for you to use on your future purchases.

This is the best possible resolution we can offer from our end, and I hope this helps in some way. We truly appreciate your understanding and patience.
If you need any further assistance or have any additional questions, please feel free to reach out. Im here to help in any way I can.

Warm regards,
********
Manager
Groupon
Customer Answer
Date: 12/30/2024

Complaint: 22592465

I am rejecting this response because: Groupon is offering $18.42 in Groupon Bucks which will be valid for purchases within the next 180 days.
$18.42 can be refunded in the same form of payment as opposed to Groupon Bucks to resolve this issue. Thank you

Sincerely,

****** ******

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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