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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,821 total complaints in the last 3 years.
    • 1,304 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 15,2022 I purchased about 8 universal *********************** tickets on Groupon online. The tickets total $658.00. I believed I was purchasing the tickets in *******, ** because that is where I live and that is where my account is always set. I quickly realized the different location as soon as I viewed my receipt. I contacted Groupon's Live chat immediately to resolve the location but they refused to help me. I immediately called PayPal to stop the request but they stated the transaction was pending and not completed for dispute. The following day I contacted *********** and opened a direct dispute for full refund. I disputed that I do not live in ********** and do not wish to purchase ********************************* tickets there. The site screen looks almost Identical and I was confused. I requested the cancellation immediately to avoid any inconvenience in a live chat and email to Groupon. *********** credited back my full refund so I believed everything was fine. On October 2, 2022 *********** once again charged me $658 with a reversal because Groupon told them I never attempted to cancel. Enclosed is the live chat conversation that immediately followed the purchase. The further confusion continued with an attempted live chat conversation on 09/23/2022 that was included after the no reply on 9/15/2022 from **************** representative ********************************. I just want my $658 back.

      Business Response

      Date: 10/11/2022

      Hello Nyldalyz,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry for any inconvenience you may have experienced.

      We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

      We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

      Please let me know if I can help you with anything else.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/12/2022

       
      Complaint: 18156562

      I am rejecting this response because: I need my money back in full. I am closing and canceling my subscription with Groupon. I was told by *********** that Groupon refuse to give me a refund because I failed to request a refund. They lied. Trust is gone. I proved to both companies that I requested a refund immediately. I want a full refund. I am entitled to a refund if I did not want to purchase the service from Groupon. I immediately contacted them to avoid damages they caused on their own for the delay.

      Sincerely,

      ***************************

      Business Response

      Date: 10/13/2022

      Hello Nyldalyz,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
       
      Please let me know if you need assistance with anything else.
       
      Thank you for your understanding.
       
      Regards,
       
      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/18/2022

       
      Complaint: 18156562

      I am rejecting this response because: It was an accidental purchase. I did everything possible to contact everyone immediately to make them aware it was not my intentions.  I contacted Groupon immediately through live chat to make them aware it was not an intended purchase. I also contacted PAYPAL immediately to cancel the transaction. I never intended to purchase tickets from **********.

      Enclosed is the email from PAYPAL cancellation and ************* request of proof of cancellation attempt. I also previously submitted the live chat on 9/15/2022 with Groupon. On the live chat i made it clear that it was a mistake and not an intended purchase.

       


      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon has added my company's product to their platform without my consent. They are discounting my product and charging me for it. This is unheard of. I complained to the company for three month now and nothing has changed.

      Business Response

      Date: 10/11/2022

      Hello ***,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.

      If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.

      Meanwhile I will escalated this case to appropriate channels for additional assistance with your issue.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher for 2 tickets to *********************** through Groupon. I was charged for them, but the vouchers were never available. They were greyed out, and marked as pending. I contacted customer service 3 times that day before the event, with no resolution. I ended up having to purchase full price tickets at the gate because the vouchers were still pending. Now Groupon is refusing to issue a refund because its a Groupon Live event. I already went. The vouchers didnt work. Theyre keeping my money. By the way, theyre still pending.

      Business Response

      Date: 10/11/2022

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that our system processed your refund successfully on 10/07/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

      I hope this clears everything up. Please let me know if you have any other questions.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for a massage after carefully viewing several advertisements. I decided to purchase a voucher for Massage Heights in ******** **. I purchased a 90 min massage with a selective add on. My appointment was scheduled for 2pm. I was asked to arrive early, I did. When the therapist came to take me back he asked what I purchased. I explained the 90 min massage. He then stated that the front desk did not have me down for that. We both walked to the front to discuss. The receptionist said that she didnt have time for the 90 min. Im thinking well why not reschedule. Ive wasted over an hour here and you just booked me for something I didnt purchase. I was then told she would put a note in their system so I can return but the Groupon states used. She said the Groupon is equivalent to the notation stating I will receive a 90 min service. After my experience I choose not to return. She did reach out on yesterday to try and rebook me. Also their was noticeable damage to the ceiling and a mold smell. As a individual with certain health problems, I wish not to return. I reached out to Groupon and they refused to help. *********, the chat rep was rude and condescending. She told me several times there were no escalation. Then after 15 mins said there was. Horrible experience all around. Ive wasted so much time with this. I just want my money back! As a consumer, I have the right of a refund for products/goods/services I paid for but did not receive. I am requesting a full refund before gaining legal counsel. Seeking prompt resolution.

      Business Response

      Date: 10/10/2022

      Hello Cam,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
       
      I've sent a direct email to you. Please provide the required information there.
       
      Thanks for your help and I look forward to assisting you further.
       
      Thank you for your understanding.
       
      Regards,
       
      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I logged on my email this morning and found a groupon confirmation purchase. It was for the same tickets I purchased yesterday so i logged onto the app. At first I thought somehow I had purchased duplicate tickets, but i started getting other emails that passwords were being changed and other attempts to purchase items from other credit cards.It appears someone has hacked into my email and was purchasing things.I changed the groupon password and closed the debit card,and tried to contact groupon, but they said they couldn't cancel the order.Please void this order it was made fraudulently and I am not getting any assistance from groupon you can't call them and the live agent first said no, but after I figured out that other fraudulent charges were being made and I didn't make the purchase by mistake.

    • Initial Complaint

      Date:10/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a platinum auto detail Groupon product in June 2022 for $140 and redeemed on July 1, 2022. The merchant ******* 1st class auto salon. When I picked up my vehicle and inspected the workmanship I was appalled and upset at how messed up the detail service was, I immediately contacted Groupon and explained everything in detail about my experience and how I paid for a service I did not receive. I ask for a refund but was told that I could not be refunded, Groupon could only offer me Groupon bucks in the amount of $140. I insisted on a refund, however I accepted the Groupon forcibly because I did not want it to be held against st by refusing. I tried to explain regarding the Groupon bucks that I no longer wanted to do business with what good is the Groupon bucks in my account if I am not going to use it. The Groupon bucks remain in my Groupon account to this day. If Groupon felt that I did not have a valid complaint I would not had been offered anything. I have pictures and my complaint in writing. You can clearly see the unethical work that was done to my vehicle . The premium package included a wax job as well but I was told by the merchant that it did not include it. I was not going to argue with the merchant without police protection as I explained that as well to Groupon customer service. I know what was included with the platinum package described on Groupon. My vehicle is a mess. I am trying to get my money refunded so that I can take my vehicle to a real professional hoping they can undo the messy detail from this merchant. Again I have pictures to support my complaint.

      Business Response

      Date: 10/07/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Geralds1stclass Autosalon. We recommend reaching back out to your financial institution directly to discuss a resolution.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon isnt allowing me to access my account I have over $450 of my hard earned money on there along with several other Groupons that are available which totals out to being over $700. I will be seeking legal action if you dont withdraw my funds or allow me access back into my account. My account was working fine up until 11:30 pm last night. Im not playing games and I will be seeking an attorney. You CANNOT JUST STEAL MY FUNDS FROM ME. I have proof of having an account. My email is ************************ Ive had that email for years now. When I try to log in it shows credentials or account doesnt exist. Please stop playing games with me. I will be seeking an attorney soon if no one gets back to me.

      Business Response

      Date: 10/11/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm very sorry for the inconvenience. I can imagine that it is very frustrating. In ticket #********, October 2 The Account Specialist reactivated your account. You should be able to use it now. In case of any issues please contact us and we will assist.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon I was late for the boarding of the boat . I reached out to Groupon several times requesting a new date not a refund . This order was $180.00 . I never received my refund I try to dispute it with my bank Groupon send in information saying that my email is correct . Which I know this has been a nightmare for me and my husband. Can someone please help me I need my $180 back .

      Business Response

      Date: 10/07/2022

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
       
      However I am able to offer a one time exception in this case.
       
      I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
       
      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
       
      Thank you for your understanding.
       
      Regards,
       
      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/29/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi all,I am a business owner. My store name is ***************************** **** I have been sell voucher on groupon 6 months. They keep void my payments saying bank info is not correct. I even upload the void check to them and they manually enter the bank info and I check with my bank, there is nothing wrong with my bank account. Every time I tried to contact them, they will tell me the same words that their team is working on it. This has been 5 months and none of them can help me solve the issue. Please kindly help me out with this issue, my payments has been voided 5 times and ever time they are telling me that the bank info is incorrect, even after I upload a void check as per request.

      Business Response

      Date: 10/07/2022

      Hello,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

      The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.

      If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon several years ago but never use it. I went into my account to purchase another Groupon and saw that I had a expired Groupon. So I reached out to Groupon to see if I could get the amount I paid for the Groupon to be credited as Groupon Bucks back to my account so I could use it toward another purchase. Since their motto was that you never loose your purchase amount for a Groupon. The Groupon I purchased is no longer available so I thought it would be simple to just credit the amount I paid only back as Groupon Bucks but I have been given the run around and basically telling me that they can not refund the money in any way shape or form so I just loose my $66.00. Groupon purchased is listed below:Harlem Globetrotters ************************ $66 for a Two-Hour Kids' Harlem ******************************** Backpack, and Ticket to a 2015 Game (Up to $110 Value) - July 26, 2014 at 12:30PM: Registration for One Child to Globetrotters Summer ********/2015 *********************** Purchased on April 28, 2014Item # *********

      Business Response

      Date: 10/07/2022

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

      Please enjoy and let me know if I can help you with anything else.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Groupon, Inc. is NOT a BBB Accredited Business.

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