Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,721 total complaints in the last 3 years.
1,311 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, my name is *******, on Sept 25th I purchased 2 tickets for ************* for Sept 26 at 12:00pm. The morning of Sept 26, my husband woke up sick and we decided to try to reschedule to go instead on Sunday Oct. 2 at the same time. I contacted Groupon first to see how to go about reschedule, they explained since my tickets had a reservation time they were final sale and no refunds/changes could be made. They suggested I reach out to the zoo for assistance. I did over the phone and the zoo said they could exchange my date but since I went through a third party I would have to have them change the date. I went back to Groupon and repeated that. They still said it was not possible to be done that way and there was nothing they can do and to reach out to zoo again, I asked for a supervisor and one emailed me shortly after. Just to confirm with the zoo, I called them again and explained what Groupon was saying and the agent said this is not the first time she has heard Groupon to be difficult with such a request. The email correspondence between the Groupon supervisor and myself got nowhere. I had the zoo email me written approval that they can accommodate my date change, with contact info for Groupon to email/call zoo to give order details. I forwarded that to the Groupon supervisor who insisted there was nothing she can do and that she had already given me resolutions. I asked what resolutions because all I was told was nothing can be done. I asked to correspond with a manager instead and was told that the situation can be escalated no further. As of right now I do not want a refund I wanted to just change the date, however, I understand that a resolution can take some time, so if October 2 has passed by then I would prefer Groupon Bucks or a refund. Thank you.I attached the email chain.My order is TP-PSL4-PJPF-S5ZB-3ZB2 2 Adult Admission Tickets for *********, ** Partner ID *******
Business Response
Date: 10/07/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However I am able to offer a one time exception in this case.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/26/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went online to purchase tickets for *********************** in *******. I went on Groupon and clicked on ******* ******* and purchased 5 tickets for this past Saturday. We get to the park and unaware that the tickets sold to me were for **********. I went to the customer service at ******* and come to find out several other families had the same issue as I did. Groupon is refusing to help any of us with this issue. Also ***************** told me they have had this issue all night it's a glitch in the system. Groupon has robbed us of over five hundred dollars and does not want to make things right. Tickets that will never be used because we live in *******. I had to buy more tickets costing us over six hundred dollars. So in total **** dollars for Halloween ************ tickets and 5 are unused. This is ridiculous and very bad customer service on *********************** part. I will continue to bash them and bad mouth them until they make it right. I hope all those other families reach out as well. The only thing they have said was if the event is rescheduled they will let me know. Which tells me it's all automated and no one is willing to address any of the issues at hand. Groupon are thieves and un trust worthy company. To not try and help the consumer over a glitch in the system. That ******* even acknowledged.
Business Response
Date: 10/07/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that we always include a Fine Print section on the screen where you purchased your Groupon that covers all the conditions and restrictions that apply to the deal, including an information about location. In this case "Valid at *************************** located in ***********, ** only."

I've reviewed your request that and, just to let you know, it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However I am able to offer a one time exception in this case.

I've just canceled your order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Complaint: 18132433

I am rejecting this response because:
Good morning **************,

This will not work. I want a refund for my original payment. I do not trust your company and I will never use your company again. So, please issue a refund to my card. I was buying tickets for *******, not **********. I have said this repeatedly in every email and to every person, I spoke to. Many other families had the same issue that night that I did. I picked ******* ******* and got tickets for **********. I want a refund on my card. I do not want bucks.

Sincerely,

***************************
Business Response
Date: 10/11/2022
Hi *****,

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company has closed my account without any reason and refused to issue a reason at all moreorless a refund of the Groupon bucks I had in my account totaling $88!!!!!!
Business Response
Date: 10/07/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Complaint: 18131146

I am rejecting this response because:
No one has ever stated as to what occured that supposedly violated the terms.
What did I do to supposedly violated them?

Sincerely,

*************************
Business Response
Date: 10/11/2022
Hi *******,

I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.

I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/13/2022

Complaint: 18131146

I am rejecting this response because:

Again I state that I am supposedly "in violation of terms of use" but nothing further has been explained as to what caused this supposed decision to be made?
What exactly was the violation of terms of use?

Sincerely,

*************************
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 8 2022, I used Groupon to purchase a reservation at ***************** in Bensalem ** for September 10 2022. On the day of my booking, I was called by the manager, *************************** informing me that they could not accommodate my reservation due to a power outage. He gave me the option of rebooking for another day or being given a refund. I took the refund option. After about two weeks of not receiving my refund, I called him back asking him whatr was taking so long. He told me that groupon may have refunded me in Groupon Bucks. So I immediately contacted groupon through web chat. First, the booking number that I was provided, (#*********) I was told was from a booking from 2013 which didn't make any sense because that's the number that's on the email I received from All In Adventures. So now, furious, I asked them what I was supposed to do because now it seems that I've been frauded. They quickly ended the chat which forced me to open another one. In that chat, I gave them the same information and was told the issue had been escalated to the resolution center and someone would get back to me and they ended that chat. So, not hearing back from anyone, I opened up another chat today asking the same question. I was told that I was not eligible for a refund and that it was going to be escalated to the resolution center once again. They also quickly ended the chat and I got no response afterwards. The website states that "if next to your purchase, its says 'final sale' you are not eligible for a refund. My purchase does not contain that information. It also states that "you are eligible for a refund if requested within 3 days of the purchase" in which my purchase was with 2 days. So it seems that ** clearly just being robbed because im eligible for a refund, as well as being told from gthe manager himself that they processed it for me. I just want my money back. I didnt cancel my reservation for personal reasons or anything of the sort. The power went out.
Business Response
Date: 10/07/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 09/28/2022.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/3/2022 unauthorized purchase for $48.00 recently grupon I had only prevously looked at, not even on site the day of unauthorized purchase. Phone number no longer taking calls .drop down box steering you away from saying what problem is.now account locked out. Previously purchased grupon not in dispute missing and expiring.after over 6 attemps they will not contact me .sends me e mail with ticket # saying account dont exist while not allowing for a solution. No password reset allowed either / or ****** bypass sign on .
Business Response
Date: 10/07/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/25/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon sold me two groupons that both would not accept groupons. The first was rainbow health center. My boyfriend and i went for a massage and they would not accept our groupon. Groupon then would not refund my money and only agreed to give me groupon bucks. Forcing me to buy more groupons. The nextWas **********************, who also does not acceot groupons. I asked for a refund and was told no and given groupon bucks. I just want my $44.80, as a refund to my credit card. Not as groupon bucks. They should have refunded me after the first one instead of forcing me to buy more groupons. I asked to speak to a superVisor and they claim they can not refund me. I am only asking for my money back from the last one i cancelled. They shouldnt be allowed to sell you groupons for companies who dont accept them. And if they do they should be required to refund your money. And this has happened twice now! Its ridiculous
Business Response
Date: 10/07/2022
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Your original order was placed with a combination of Groupon Bucks and the credit or debit card on file with your account. The Groupon Bucks portion of your refund has already gone through and can be found by visiting www.groupon.com/mybucks.

The remaining portion of your refund was successfully processed on 09/22/2022, but it can take your bank a few days to route the funds and post them to your account. If you still haven't seen your refund after 10 business days, please contact your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Complaint: 18127469

I am rejecting this response because:No my original order was a groupon from rainbow health center where i paid with a credit card and was denied my money back after rainbow health center did not accept groupons. I was given groupon bucks and then forced to buy other groupons including **********************. So ********************** was bought with credit card and groupon bucks only because i was not refunded for my original order from rainbow health center. So i want to be reimbursed the entire groupon for blue ocean relfexology. It is the second groupon that does not accept groupons. This is not acceptable and i should not be forced to use groupon bucks again! i want the entire refund to my credit card.

Sincerely,

*******************************
Business Response
Date: 10/11/2022
Hi ********,

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on the Groupon App to purchase ************************* tickets for *********************** for this Sunday 9/25. My location was showing ************* ******* at the time of searching. *** for ********* came up and I chose the date of going but right after I hit the purchase button, I noticed they said for the ********** location. I contacted Groupon to say it was a mistake and to refund or credit me so that I can buy the correct location but the agent said all sales final and "you should have looked before buying" very rude. It was an honest mistake and I just needed them to refund or credit so I could purchase the right location but they refused to help at all. I also lost a different credit from Groupon in this purchase of $37 that was on my account and they iced in this current transaction. The total of the 2 tickets came out to be $144, but with the credit was $106.
Business Response
Date: 10/06/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: For one voucher I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Unfortunately, the second voucher is viewed. We need to contact the merchant for approval for a refund. I will escalate the issue and update you as soon as possible.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought 5 groupons for kentucky kingdom April 24th 2021, expired on Sept 26th 2021.I contacted support for a refund as their policy states that if it is a final sale it will be in the fine print. No where in the fine print on this particular groupon does it say fine print. The first customer support service provider said that they can only cancel 2 groupons per day for groupon bucks. When I asked for clarification they said no they can do more but that the groupons I bought could still be used. I tried to explain that they were expired but the service personell either was not understanding me or did not want to help. I closed that support chat and requested another one. This customer support person offered me a $5 ********************** bucks and a 20% off coupon on a future order. I spent almost $200 on this specific groupon and they want to give me $5. I was fine with either a refund to my bank or a refund in the form of groupon bucks. When I pointed out that the refund policy clearly states to check the fine print they stopped responding to me at all and closed the chat. I just want my money back, or groupon bucks for what I paid. order number Order # **********
Business Response
Date: 10/06/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 09/28/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent the wrong product, I repeatedly contacted Groupon and was given a date of 9.14.22 till they will step in. Contacted them after 9.14.22 and now am told that they will not step in till 9.27.22. I want my money back, I have not been contacted by the third party vendor and I want my money back.
Business Response
Date: 10/07/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sept 19,2022, I paid $129.87 to Groupon for 3 Tickets to ************************ on Dec 29 at ************* in *******. The ticket voucher issues is for seats in an invalid section (429) of the venue for this event (behind the stage where tickets are not being sold). Ticket voucher and venue seating are provided as attachments. My correspondence with Groupon **************** is also attached. I was told by their customer service supervisor, **************, that the seats will not be changed, the sale is final, and she considers the matter closed, so they have fraudulently taken my money in exchange for tickets that cannot be used. I have submitted a dispute with my credit card as indicated in my note to them.
Business Response
Date: 10/05/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Our *************************** is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.

If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any questions you may have.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/05/2022

Complaint: 18122301

I am rejecting this response because: There was NO attempt on the part of Groupon to address my concern about tickets on a non-seating area of the arena for this event. I DID try to work this out directly with Groupon first but was told by a Groupon manager (per the provided documentation) that the tickets were non-refundable and she considered the matter closed. As such, I did as I indicated and filed a dispute with my credit card company and reported the issue here. I suppose the issue will be worked further through that dispute process per this response.

Sincerely,

*************************
Business Response
Date: 10/10/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and agree to work the dispute via my financial institution with whom I have disputed the charge.

Sincerely,

*************************

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Groupon, Inc. is NOT a BBB Accredited Business.