Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three pairs of half fingered gloves on Groupon. Order # ****-145018-416208. It was a total of $12.75. I ordered a black pair, a grey pair, and a red pair. When I received my order it was a completely different set of gloves that was shown in the picture and they were all black gloves. The knuckles were bulky and was just a completely different type. As Groupon states, go to contact seller and write the complaint and they should answer within 24 hours. It would help if when we press send, it will actually show a confirmation or actually send. I press send and nothing. The send button lights up again and press it and nothing. I either want the exact gloves I ordered or a refund. I have attached a picture of the ugly bulky gloves I received.

  Business Response

  Date: 02/24/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I will escalate your issue to the merchant directly so they could assist you further via email.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for a hotel in ******. the cancellation policy stated if i cancel before January 16, 2023, I receive full refund to my original form of payment. I cancelled on January 12, and groupon states they refunded me on at that time. I still have not received money nor a cancellation confirmation email from groupon. I've contacted them several times and always receive the runaround with no resolve.

  Business Response

  Date: 02/27/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ticket for a show on the 18th #********. I tried to get a second ticket but it wasn't available. I then found the same exact show at thee the same place on a different day, the 14th #********, and was able to get two tickets. I bought those and then tried to cancel the solo ticket from the original day but Groupon refused to refund my ticket.(1 ticket) Your purchase confirmation number is #********.(2 tickets) Your purchase confirmation number is #********.

  Business Response

  Date: 02/24/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one-time exception in this case.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased cooking class at Class pop on August 19,2022 indicating class adressses in ********* and ******* where I live close Then when I was about to redeemed it to attend the classit does not show any Class in *********/ *******. In short the advertisement is very deceiving or not correct. So I asked Groupon to just refund the money just a few months after purchased but Groupon said I have to ask Class pop instead and so I called and texted them but they said I should get refund from Groupon So I want either Groupon or Class pop company refund $47.20 which I paid thru PayPal. See attachment I

  Business Response

  Date: 02/23/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one-time exception in this case.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/30/2023 $786.47 The business committed to pay the hotel directly but unfortunately when it was time to check out I had to pay additional funds for my stay since group on never paid for my stay. I have contacted them 7 times but I have yet to receive a resolution. I am highly upset. Order number= 1000-144975-338633

  Business Response

  Date: 02/23/2023

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 02/14/2023.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24/22, I purchased 6 groupons. Each groupon was for a 3.3/3.4 oz Bottle of Burberry Touch by Burberry cologne/spray for $29.99 sold by merchant Avenue A Store LLC. I chose Klarna as the payment method. On 11/28/22 I received a priority mail padded flat envelope in the mail which contained a groupon mailing/Avenue A Store LLC card/a handful of mint candies. On, 12/6 I contacted the merchant through Groupon due to the fact that my order was still showing processing when it should have already been shipped. The merchant, Avenue A Store LLC, responded saying they had never received my order and there wasn't anything they could do. So, I contacted groupon live chat. I spoke to a representative who eventually saw the messages between Avenue A Store LLC and myself and he cancelled/refunded the order. At that point, no payments had been made through Klarna, but Groupon never communicated with Klarna to say my order had been refunded/cancelled so the payment plan needed to be cancelled. Also on 12/6. I filed a complaint through Klarna about my groupon order. They "investigated" (which was a load of crap) and said that the merchant sent them a tracking number showing my order had been delivered on 11/28/22. Mind you, when I reached out to the merchant on 12/6/22, they emailed me saying they had no record of my order, that they had never received an order through groupon. So, they used the tracking number for the mailer they send me with 2 cards and a bunch of candies in it to make it look like they send my order. There is no way that 6 bottles of cologne would fit in a priority mail padded flat rate envelope. Klarna has since taken 2 payments from me and is scheduled to take 4 more. I have investigated the merchant. Avenue A Store LLC and they are known for scamming people exactly how they scammed me. Shame on Groupon for associating with them and allowing them to use Groupon's platform to scam people. I will also be filing complaints against Avenue A Store LLC and Klarna.

  Business Response

  Date: 02/23/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I have verified that no charges have been processed due to the general rejection of payment. Any charges shown on the statement should disappear within 3-5 business days. If you still cannot locate your money, we recommend contacting customer service at *******************************************. Their team will be happy to assist you in resolving this issue.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $180 Groupon (December 8th) and was scammed out of an appointment I was told the wrong amount.

  Business Response

  Date: 02/21/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *****************. We recommend reaching back out to your financial institution directly to discuss a resolution. 
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19374464
  
  I am rejecting this response because:it does not resolve anything, and they keep trying to push blame off onto my bank (also reported to bbb) until either one has somewhat resolved my issue I will keep complaining and rejecting. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/22, I purchased two (2) vouchers to visit a local shooting range named Gunslingers at the price of $23.40 each, totaling $46.80. The Item # is **********. On 12/16/22, the amount of $46.80 was deducted from PNC banking account and paid to Groupon. However, I never received the vouchers. When I asked about it, the company representatives told me that the order failed. I provided my bank statement to show that the money was paid to Groupon. To this date, they are still telling me that I did not pay for the vouchers. They refuse to refund my money or provide me the vouchers that I purchased.To this date, when I log into my account on Groupon, it shows that it was PURCHASED on 12/14/22 on one screen. On another screen, it shows it is PROCESSING. Then on another portion of the order screen, it shows REFUNDED.I've tried to inform them that there is probably a glitch in their system somewhere because it is proven that I paid for it from my account. They continue to tell me that I did not pay them and they will not help me.

  Business Response

  Date: 02/21/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I have verified that no charges were processed due to a general card decline. Any charges shown on your card's statement should disappear within 35 business days. If you still cannot locate your money, I recommend contacting bank directly for further assistance.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19373492
  
  I am rejecting this response because: I have provided proof that the money was withdrawn from my account and paid to Groupon.  I have also contacted my bank and they verified the money was paid to Groupon.  

  How can you possibly tell someone that a charge that was PAID over two (2) months ago will somehow reappear in my account within three (3) to five (5) business days.  When have you ever paid for something and then got the money back automatically?  That response is canned and ridiculous.

  Have you even taken the time to look at my evidence?  It clearly shows that you were PAID.  $46.80 was DEDUCTED from my account.  Basic human logic would be advantageous in this instance.  As a consumer--not an employee of Groupon, how can you dismiss the proof that is in front of you?  How would you feel as a consumer if you paid for something and then the vendor told you that you didn't???

  This is just plain ridiculous.  Am I going to have to pursue legal actions?  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/27/2023

  Hello *******,
   
  Sorry for any trouble.
   
  I double checked and can confirm that our system canceled your order for Gunslingers $46.80 #********** before the actual charge was made. In this case please kindly contact bank directly, they should be able to offer further help in this matter.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19373492
  
  I am rejecting this response because:

  My evidence proves that the money was withdrawn from my bank account and paid to Groupon on 12/16/22.  I have chatted online with multiple persons who work for and supervise staff for Groupon (as they have no option to speak to a live representative).  Each person says that they are going to review my case to see what happened.  When they do their review of my case, each one of them have came back to tell me a different story.  I have been told that the charge was never processed, the charge failed, the charge was just tentative and should appear back in my account...everything except what you can see as proof in my evidence.  I am really just saddened by the way they are treating me.  I recognize that I am just one customer and my charge was less than $50.  So, it would be easy for them to simply dismiss/discredit my complaint as they have and go on about their day like I don't matter.  However, it is more about principle for me at this point.  Now, I am wondering how many other customers have they taken money from and then told the customer that they did not pay them...despite the proof.  You would think that someone would look at the proof from my bank account and determine that something had to go wrong here.  What harm would it be to just say, "You know what, **************, I don't know what happened here.  In order to find resolution, we would be happy to either refund your money or give you the product which you purchased."  Instead, they are comfortable with telling me that my payment was never processed and it is something that I have to resolve with my bank.  It is rough out here.  People are living paycheck to paycheck, struggling daily to make ends meet.  Groupon grossed millions last year.  Would $50 be that much of a loss for them?  You wouldn't think so.  Well, I can vouch that I have been handled as though I don't matter.  That doesn't sit well with me.  I am now considering some kind of legal recourse.  It's sad that it has to come to this.  I will never shop Groupon again...and I will tell everyone I know about this experience.  It brings me to tears when I think about how capitalistic this society has become.  **************** just isn't what it used to be.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********* and bought Groupons for oil changes for myself and my girlfriend. *** came on Nov 8th to do my girlfriends oil change and change both our cars tires to winter tires that are on rims. He decided to work on my girlfriends car first. The issue came when he tried to take off her tires. We gave him the wheel lock key and after some time, he told us that the key isnt working and showed us that its not unlocking the wheel lock. We thought perhaps the key got mixed up with one of her parents wheel lock keys as her dad usually changes the tires over. We have never had an issue with the key previous times over the years that we had the key and we confirmed shortly after that the key we gave ***, was in fact the correct key. After *** left and we looked at the key, it was very evident that a power tool was used to try and take the locks off. Power tools can not be used with a wheel lock key due to it being too powerful and the likelihood of it causing damage. The damage that was done to the key would be impossible to do manually and a power tool had to of been used by him (and which we did hear him use). We had to reorder a replacement wheel lock key online and had to wait for it to be shipped from the US which cost over $50 including standard shipping. When we got the new key, we successfully unlocked and changed 3 of the tires but when we got to the passenger side rear tire, it couldnt be unlocked. Upon further inspection, when *** used the power tool, he not only damaged the key, but the wheel lock itself. As a last resort, we had to take it to a mechanic shop where they had to burn it off, costing $250 for over 2 hours of labour. Overall, this entire ordeal caused us a lot of grief, time and financial strain through no fault of our own. *** didnt admit he damaged the wheel lock and this caused us all these issues. He pretended as though we had the wrong or damaged key and said he will come back when we have the correct key.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1/27/23. Balance paid in full. Groupon took the money but did not deliver product. I followed up 2/3-8 and have been told on more than 1 occassion that I will be contacted in 24hours. Has not happened. I requested an escalation 3 times and nothing. Groupon keeps passing the buck. I can include names if necessary.

  Business Response

  Date: 02/21/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #********. The merchant provided a resolution. They will resend the order.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************