Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/13/22, I purchased 4 tickets for ******************* on Groupon. The tickets required you to select a date; I selected 12/24/22 for the tickets. The tickets purchased could only be used for this date. Advisories of a winter storm across much of Northern ******* came out, and ******************* put out a notification on their web site that the park would not be open on 12/24/22. I went on Groupon's web site and requested a trade-in for the purchase since the park was going to be closed the date of my tickets. I received the trade-in and was given $99.80 Groupon Bucks, which could be used toward another purchase up to 2/21/23. On 2/11/23, I went on Groupon's web site and purchased a Groupon for *********************. I checked the box that say to apply the $99.80 Groupon Bucks toward the purchase. After completing the purchase, I immediately noticed that the $99.80 Groupon Bucks were not applied and I paid full price for the Keystone purchase. I immediately contacted Groupon Customer Support, they refunded the full amount for the Keystone Groupon purchase, and asked me to try again. I have tried multiple times to make a purchase on Groupon's web site, but the Groupon Bucks amount is never applied to the purchase. After multiple requests for assistance, Groupon now is stating that I am not checking the box or that it's somehow my fault that the amount is not being applied. I assure you; I don't have the money, time or a desire to go round and round with a national corporation. I want my $99.80 refunded or correctly applied toward a Groupon purchase. I would prefer a refund at this point, as I want nothing else to do with Groupon again.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received gift cards for birthday. Went onto their website, put items in cart and input gift card info. When checking out their system wouldn't take my VALID address. I get stuff delivered all the time from ************** Amazon. Contacted customer service--which it is not. I have a physical address and a mailbox address. No one understood it's not a P.O.box. I even tried a neighbor address that it wouldn't take.Several reps either didn't read what the issue was or didn't care, and only had 1 rep stick with it for 2 emails. Some were blatantly giving me standard script.Not being able to get anything shipped I asked for a refund. Was told that's not their policy. Basically told me tough luck.

  Business Response

  Date: 03/01/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/03/2023

   
  Complaint: ********
  
  I am rejecting this response because: I went thru everything, but got nowhere. Here's the exchange:

  Thank you for responding. You're about the 20th Groupon rep I'm communicating with. Here's the issue:
  I received Groupon gift cards for my birthday (I already had an account). Around February 13th I picked out a couple of items I wanted to purchase, put them in cart, then went to checkout. It asked for payment method and I input 2 gift card numbers, then went to shipping. My old address was on account so I tried to change to my new address, it wasn't accepted. I have a valid address that should be accepted. The full address is:
  
  
  41 Private Drive, **** Ponderosa West 
  ** 75, Box 2511
  *****, ** 87520
  
  
  The first part is physical address, used with *** & ****** The ** is NOT a P.O. Box, it's my actual mailbox address, and used for USPS.
  
  
  I tried and tried to get your system to accept my address, to no avail. I reached out to Groupon only to have the majority of reps give me standard responses, some very obviously didn't read my emails.
  The problem is your system not accepting my address. Because I'm in a small town I order ALOT online and have delivered. I have no problem with ************** Chewy, Amazon, etc. 
  I tried everything, including using a neighbor's address which is a County Road address, not P.O, but their actual house address, nothing worked. So then I asked that the gift cards be refunded (I would give back to gifter) was told that couldn't be done, that maybe I could use a different payment method--payment not the problem!
  The problem is your system (and reps). Not everyone lives on ***************. Some people do have everything sent to P.O Boxes (that's not my situation though). Some people have County Road addresses, so they too are out of luck with you. I'm sure merchants wouldn't be happy with this issue. 
  I have "Groupon bucks" that I can't use because your system won't take my address. If this can't be resolved, I should be refunded. 
  Thank you.
  
  
  
  
  
  Groupon BBB Support 6:08?AM (5 hours ago)
  
  
  to me
  
  
  
  
  
  
  
  ? Write Your Reply Above ?
  
  Groupon Support re: BBB Complaint #********
  Jan P (Groupon)
  Mar 3, 2023, 6:38 PM GMT+5:30
  Hi *****,
   
  I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
   
  Unfortunately, Groupon Bucks from gift cards are nonrefundable. I apologize for the inconvenience. I see that you used Gift Cards successfully in the past and found suitable deals for you. I hope that once again you will find an interesting offer.
   
  If you have any questions please let me know.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/06/2023

  Hi *****,
   
  I am sorry that I wasn't able to provide you with your desired outcome in this matter.
   
  While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19426814
  
  I am rejecting this response because: They won't do anything to resolve this. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with Groupon for years and made purchases here and there. In December 2022 I was in the process of purchasing tickets to an *** game and while processing the websites logs me out. When I tried to log back in it stated that there was fraudulent activity on my account. I have contacted the support **** SEVERAL times and they keep asking for the expiration date of an old card that I no longer have in my possession. I verified every single thing on the account but because I cant tell them the expiration date of an expired card, they refuse to reactivate my account. I had $92 of Groupon Bucks on my account (groupon credit) when they deactivated my account. Now they state that my email address is not associated with an account on file with them and I have no way of using that $92 that I had. I am just out of that money without a resolve. The card on file was an AMEX card that expired. I have a new card with the same numbers but with a new expiration date. I took a picture of my card showing my name and the last 4 of my AMEX card with the current expiration date. They said there is nothing they can do. There must be another way to verify accounts.

  Business Response

  Date: 03/01/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've passed your message on to our team of Account Specialists, who will be able to offer you expert help. They will contact you as soon as possible via your ********************* email account. To make sure you receive the message, please add the address ************************************** to your email account's safe list, just so it doesn't end up in your junk mail folder.
  
  Thanks for your patience as we look into this.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19421047
  
  I am rejecting this response because:there has been no resolve at all. I have attached the response that I got from them. This is exactly the circle that have been in with them in regards to account before I contacted the BBB. I am asked once again for the expiration date of an old AMeX card that I no longer have. Even after showing proof of my new AMeX card with the exact same numbers. I just want my refund at this point. They have robbed me of my $92 dollars that they converted into Groupon bucks and refuse to either allow me access to my account to use it or refund it back to me. This is all over non existent suspicious activity. This company is a thief.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/03/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
   
  We need the requested information for safety purposes. We will contact Account Specialist one more time to check how we can help you with your issue.
   
  We will update you as soon as possible.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a laser package on Groupon. The company was a scam I got my money back but my account has been suspended since December. Every time I contact Groupon they just tell me someone will email me. Its been 3 months and I still dont know whats going on.

  Business Response

  Date: 02/28/2023

  Hello Wahnita,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19416826
  
  I am rejecting this response because:as I have repeated ad nauseam.security reasons is not an acceptable answer to informing me what happens to my account for the first time after 10+ years. If there was a security breach I expect that to be the answer. As a consumer I have the legal right to know and understand the problem. My number is ************. I would like a phone cal.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/02/2023

  Hello Wahnita,
  
  During the ordering process, our system detected a potential fraud and for this reason your account was deactivated. Please kindly reply to my direct email to you so that I can provide you with further assistance in accessing your account.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19416826
  
  I am rejecting this response because:

  thank you so much for a little more details. 
  If there was a problem with the order. Why was it shut down ONLY after I requested a refund ( I requested a refund because the seller wasnt even providing services in ***!)

  I had to contact Groupon and reiterated the reason for my return and not one time was there a mention of any issues.

  can you please help me understand why that is (why the purchase was a problem). if I had complete access to my account UNTIL I needed a refund from a scam you all were advertising as a  ******** based service

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The merchant was advertised has been out of business for years. They told me it would takes days to get my money back. The merchant further advised theyve asked to be removed YEARS ago.

  Business Response

  Date: 02/28/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 02/16/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back during Christmas, I had ordered a camera as a gift from Groupon's site. The product arrived damaged, so I requested that it be returned. They sent over a return label, and I promptly repackaged the product and sent it back using that label. I dropped it off on the 9th of January, and it delivered to the seller safely and soundly according to **** Here's the tracking number: 1Z0383FY0390155902.However, the seller is claiming that they cannot find the package despite *** saying otherwise and despite the return label being generated by the seller in the first place. My purchase amount, $1,157.57, is still being held hostage by Groupon and the seller, and it's been very frustrating. I was promised that the returns would be quick and easy, but I have contacted Groupon over 8 times, and I have emailed the seller and Groupon officials numerous times. I keep being told that they are still locating the package for weeks now, but I feel as though that should not be my problem as I did what Groupon had told me to do.My order is **********, and I simply just want my money back. It's over five weeks since I returned my product, and that amount of money being in limbo is very impactful towards me, especially since I had to purchase a similar product as a gift from somewhere else. Please help me resolve this. I would want my money back to the card I used to purchase. I do NOT want a refund by Groupon bucks as a resolution.

  Business Response

  Date: 02/28/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 02/21/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupons states that they refunded the $367.20 to my bank card. I have not recieved it. This is from December 05, 2022.I have tried contacting them through their customer chat support. They have stated it will go to the account team specialist 4 different times. I never here from anyone. They said the same thing this morning. I have tried my best to resolve this. I need help.These are only a few of the pics of my trying to get this resolved with them. I have more...Thank you,***********************

  Business Response

  Date: 02/28/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for understanding. Please let me know if you have any questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased items through groupons platform. 4 out of the 5 items did not fit due to bad sizing chart on their item post. I have been trying to return this items which were around 70 dollars total. Groupons website is not functioning. The return button is not working and neither is the contact merchant button. I have tried on my phone, ipad and computer, it is all the same result. I have tried for 2 hours to get through on their chat which gets disconnected and goes nowhere. They gave me phone numbers and the merchants do not answer. I feel like I am being ran in circles and purposely so. I am entitled to free returns for up to 30 days for both items. I am at a loss of what to do and groupon does not have a phone number only online. Its nearly impossible to get in touch with them. The only pants I want are the rusted red high waisted leggings, which shows on the packing label receipt I included, the groupon receipt does not show the colors.

  Business Response

  Date: 02/28/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I see that in the conversation #******** your issue was escalated to the merchant and they provided you with a return label.
  
  For the items ********************************************** refund was already processed on 02/20/2023 to Groupon Bucks, your original form of payment.
  
  If you have any additional questions, please continue the interaction with the merchant.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19406533
  
  I am rejecting this response because: I have not received a refund for the 2 capris I ordered eventhough I sent them back weeks ago, I only received a refund from the high waisted leggings order. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/02/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 02/23/2023. That was your original form of payment. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19406533
  
  I am rejecting this response because:
  My total for all merchandise is *****, this is without shipping costs, purely merchandise costs. As to date, I have only received 26 groupon bucks back. As per the merchandise ad on both orders, returns are free, and as per the groupon merchant policy returns are free. I have provided the shipping labels receipt for both orders and the total is *****. that is a discrepancy of *****. so, no I am not satisfied until I receive the exact amount I paid back in groupons. 
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-38738/NV3 I purchased two vouchers for ******** in *********. Date: Jan 1st, TIME: 6pm When we arrived to the place, there was a sign indicating the place was closed due to the weather. Groupon must take responsibility! They have a contract in place with this merchant, Groupon should reach out to ******** and ask them to refund this money to your customer. I tried calling ******** and they dont want to take responsibility since I paid directly to Groupon. It looks like Groupon representatives don't understand the situation. I didn't miss my day. I went to the place to use my vouchers, and I couldn't use them since the place decided to close due to weather conditions. Groupon Supervisor ******* stated they are unable to issue a refund because the Fine Print indicates that this Groupon is Final Sale, and their policy does not allow refunds for Final Sale purchases. They only issued $50 in Groupon Bucks to my account which is only about half pf my money. This is theft! I have tried to contact all customer services but nothing. This is unacceptable! To resolve the problem, we would appreciate if Groupon reimburse me my money or provide me with credit to use it with Groupon for the whole amount.

  Business Response

  Date: 02/28/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $101.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  In addition, since you received a goodwill credit when you contacted us previously, as I processed a full refund to the original form of payment, Groupon Bucks have been removed from your account.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent the merchant market place proof that I never received my packages and that some of my packages was sent back to them and they won't refund me my money. The merchant is ZPW *** ********************************************************

  Business Response

  Date: 02/24/2023

  Hello Will,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. Your issue was escalated in conversation #********. Because the tracking shows the order is delivered we are not able to issue a refund.
  
  However as an exception, I've issued you an equivalent in Groupon Buck. These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support