Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was used to make a fraudulent purchase. My groupon store credit of 225 dollars was drained and the remainder of the purchase was made with a card that was not mine. When I reported the fraud groupon they were able to reverse the charge but they locked me out of my account. To unlock they are requesting me to list out the last used **** card but the last card used is not mine. I am filing a complaint so someone can unlock my account.

  Business Response

  Date: 03/03/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/4/2023 I purchased a item from Groupon and upon receiving the item about a week later it came defective I contacted Groupon on 2/11/2023 regarding this product I was told that I had to follow the steps to receive a refund which I did ( 2 videos, responded to all emails, and contacted customer support for the last 3 weeks) I have feel as if the do not want to issue me a refund even tho their policy is if defective or damaged in transit it will be replaced or returned for a full refund and Im still not being contacted

  Business Response

  Date: 03/03/2023

  Hello,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 groupons for sea world on 02/13/2023 totaling around $700, using a PayPal account that was linked to my banks debit card. I received confirmation emails from Groupon stating that those transactions were processed successfully (I have the emails to prove it.) A few days later, after comparing prices elsewhere, I attempted to purchase universal tickets through Groupon as well. I received an email telling me Groupon was working on the transaction. The following day, I attempted to log into my Groupon account and was unable to. I clicked the link for "forgot password" .The link sends an email to change your password. The email came through stating that I did not have an active Groupon under that email address. I immediately contacted Groupon through their customer service chat option (0 telephone number to speak with a representative) and explained to them my issue (have screenshots of chat to prove it). The worker stated that they would place a ticket because my account had been suspended for "suspicious activity" and that their account specialists would get back to me via email. No email came. I messaged the next day (I have screenshots) about the same issue and was told the same answer. That my case was being worked on and that they would leave a note stating to get back with me asap. I never got an email. I messaged about the issue on groupons fb messenger the following day. The fb messenger for Groupon gave me a car number and stated once again that my account was being worked on and that someone from account specialists would contact me. I explained to every single one of these workers that I have almost $700 with of seaworld tickets tied to my suspended Groupon account that are now just in limbo somewhere and I am out of that money. Everyone apologized but never corrected it. Im just repeatedly told that their account specialists will handle it. I still have no email or answer and have $700 tied to a suspended Groupon account somewhere in limbo.

  Business Response

  Date: 03/03/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19454221
  
  I am rejecting this response because:

  My issue is still not resolved. I was sent an email asking for the exact same information I have given every single other one of the 12 groupon representatives I've spoken with. As of now, I still do not have a refund or my account reactivated. Until 1 of the 2 things I am requesting has been done, this complaint has not been resolved. 

  
  Sincerely,

  
  
  *************************************

  Business Response

  Date: 03/06/2023

  Hi *****,
  
  Please be kindly informed that your account has been reactivated. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business refunded clients i serviced but wont refund me even though they sent email saying Error was located and payment will be sent

  Business Response

  Date: 03/03/2023

  Hello Jihan,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.
   
  The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content ******************************************************/support.
   
  If you require further assistance, reach out to our Merchant Support team from the ******************************************************/support/contact-us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/22 a fraudulent transaction occurred on my Groupon account. A $220 purchase was made at approximately 12 am EST for a lymphatic drainage Groupon. The destination location for the Groupon purchased was at 1 of 2 locations either in ******* or Virginia. When I woke up I noticed immediately. Went to my bank in ************ **. Cancelled my card. I contacted Groupon and advised them of what went on and they said they were going to issue a refund for the 220$ to my account and to expect it in ***** days. And they closed my Groupon account. I asked them not to close my account because I still had active groupons I had paid for that I needed to use. They closed it and I have still not been able to get them to reopen my account. (Issue 1 I need access to my account. Issue 2 is I am owed 220.00$)After *********************************** my account they said it can sometimes take as long as 30 days. So I waited. After 30 days they told me it was an issue on my banks end and to reach out to them. I went to my bank and there was nothing pending and was told to contact Groupon. Mind you groupons number ************ does not work. So all communication is via email only so getting any resolution or headway in a conversation takes DAYS if not WEEKS because there is no chat help box. I contacted Groupon who told me to dispute the transaction with my bank. So I did. My bank sided with Groupon because Groupon showed my account as making the purchase. They didn't give them any of our email communication WHICH I HAVE that states I was granted a refund. My bank said they aren't obligated to ask me. I am changing banks once I get my money back. My bank send paperwork back to me and it was in this paperwork I found groupons error. There is a transaction that shows a credit card refund HOWEVER it states THIS TRANSACTION WAS REFUNDED TO THE CAEDHOLDER IN THE FORM OF A GROUPON CREDIT. I was told and expect a refund back to my credit card. My Groupon account was closed.

  Business Response

  Date: 03/02/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding your complaint: Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for ***************** in October, they made me choose exact dates. I cant go because if the massive snowstorm coming- unfirsewn circumstance. I have been trying to talk tj somekne fir two days straight all they say is no refunds read the find print . It says no refunds after the date of tickets have passed/been used. I started trying two days before and theyre ignoring me. I said you cant refund it at least let me change the date or get Groupon credits. They point to it said all sakes final. Then why add no refunds after date has been or tickets have been used. Its very deceptive- also Ive been a Groupon customer a long time and they always give refunds eventually. I swear ti gif I never would have bought them if I didnt think it was safe to and they are deceptive in their marketing toward purchase safety.

  Business Response

  Date: 03/02/2023

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  I've just canceled your order and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Groupon for a discounted oil change and the merchant advised me that they werent able to service me due to a leak. Took my car to a mechanic who told me it wasnt a major leak and did my oil change for me. Been trying to request a refund every since and finally talked to a chat agent today, 02/20/2023, that told me I couldnt get a refund because of a 3 day policy which wasnt stipulated in the fine print of the merchant page for the purchase of said services. I just want my money

  Business Response

  Date: 03/02/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 02/22/2023.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a seller on Groupon and did the work and did the steps to get paid it has been 3 weeks past the date was going to get paid infact an whole other payment period has come and past and I just keep hearing that they will escalate to the right team with no emails or answers

  Business Response

  Date: 03/02/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.
  
  The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content ******************************************************/support.
  
  If you require further assistance, reach out to our Merchant Support team from the ******************************************************/support/contact-us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/03/2023

   
  Complaint: 19434168
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/25/22, I got a Groupon w/30% off code ($158.00 to $110.60).I went to use it, it said pending. I tried contacting Groupon, but theres no phone #. Searched Contact Us & found chat. No one answered w/in 15 min.I checked the app, it now said it was refunded (w/out my request). I tried to re-buy it, but my 30% off code said already redeemed (for the purchase they literally just refunded). Since the tour was leaving & I knew no one would respond in time, I bought it w/out the coupon (T&C said 3 days to request refund).I e-mailed after. They said theres nothing they can do b/c all sales are final.I reached out again, explaining more. Same response.On 5/4, I used chat (only live way). Same. She said it was an error in their system, thats why my original was refunded.I asked to speak to supervisor; she said no but one would contact me w/in 24 hours via email. I said I wanted to talk to a live person to explain my situation, since Id been emailing w/out success. She said no.I didnt hear back for 12 days. Again, all sales are final. They conceded you normally have 3 days, but claimed this was a GrouponLive & all sales are final for those. Nowhere does it say this was a GrouponLive. I checked many times. Chat agent even said it was not (transcript saved).They claim Fine Print says All Sales Final (one page does). However, it does not say this on T&C or anywhere on page where you actually make purchase. T&C only say All Sales Final for GrouponLives. This was not. This shouldve been a simple fix; it was their systems error. All I asked was to apply the coupon of my original purchase they accidentally refunded ($47.40).Ive contacted 20+ times w/chat, e-mail & a letter. Never able to talk live to a supervisor. E-mails take days for response & no chance to defend my case. I would like coupon value refunded to my CC, not Groupon Bucks.Please advise. Thanks!#****-141709-738742 (original)#****-141710-009965 (2nd)

  Business Response

  Date: 03/02/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  In conversation #******** we have issued an equivalent of the promo code in Groupon Bucks. You used the whole amount to purchase another deal. 
  
  I understand that this isn't your preferred resolution. However, we've provided all of the resolutions available under the current circumstances, and while I'm happy to answer any questions you may have regarding other purchases, I'm not able to issue a refund to your original form of payment. 
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19433749
  
  I am rejecting this response because: thy did not offer any additional resolution at all. Simply the same as they had before.
  

  This should have been an extremely straightforward resolution, but has caused me h*** To recap: I used a coupon on Groupon for $47.40 off a deal. The coupon worked just fine. I went to use the Groupon, and I would not load. Suddenly, I got a message that my Groupon was "refunded" (from their end, not mine - they claim there was a "glitch" in their system). I went to re-purchase the Groupon, and it said my coupon could not be used because it had already been redeemed (for the Groupon they literally just refunded!). They have no customer service number and no one responded to my chat. It should have been a very simple fix, all I wanted them to do is honor the original coupon which should have been applied to the final purchase. It was due to their system's error, it was clearly refunded by them, and this should have been resolved long ago. 

  They claimed I used my "Groupon Bucks" they offered in return, which I did. However, these "Bucks" did not have nearly the same value as the actual refund I should have received (it saved me just $17 versus the coupon on the company's own website I would have used normally). I reluctantly used them simply because I was getting nowhere with Groupon and didn't want to "waste" them. 
  

  This has been by far the worst customer service experience I have ever had and I am shocked at their reluctancy to fix their mistake. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/03/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/25/22, I made a purchase on Groupon, Order # **********. I received an email stating that ***** had delivered my package. Went home, found no package. I reached out to Groupon. The merchant got in contact with me. They told me sometimes the delivery company will say it delivered an order but it will show up the next day. What nonsense is this? Got POD that my package was delivered the following day with a picture. I live on a hill. ***** delivered my package on the steps close to the sidewalk. The picture they took of the delivery showed a part of a box on the cement steps. I took a picture of my house and sent it to Groupon. Showed where the package should have been delivered. ******** told me to contact neighbors and anyone else who lived in the household. If that didn't work, I needed to contact *****. I did all of that and I was unable to file a claim with *****, the merchant needed to. I asked for a new shipment or a refund. ******** refused both requests. I gave the merchant the okay to file the claim. I gave them more than the 20 something days they required before reaching out. They told me they couldn't do anything about it. ***** said they delivered so that that is what the merchant is going off of. I am now out of the money I spent and no purchase received.

  Business Response

  Date: 03/01/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  The tracking of the package shows that the order was delivered. Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one-time exception in this case and issue an equivalent in Groupon Bucks. These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************