Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 1 Groupon on 2/28/23 for *****. I was wrongfully charged for 4 Groupons, totally $329. I saw the mistake they made, and contacted them immediately, thinking they would have no problem fishing this. After spending a half a day, texting and emailing their customer service (no phone number to call and they refused to have a supervisor call me directly) they have refused to help me. They will not refund me for the wrongful charges. I have also contacted the merchant directly, they just refer me back to Groupon. I have explained everything to Groupon, giving them the chance to some this right, but they have just refused. This is very upsetting. I have them business, happily. I dont want a refund for me purchase, just of the wrongful charges. This is a lot of extra money that I dont have- exactly why I was using Groupon in the first place. I just want this company to be aware that the way they have treated a customer, a faithful customer that has purchased from them multiple times, is wrong. This shouldnt have been an issue at all. Very disappointing.

  Business Response

  Date: 03/14/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $247.35 for 3 unused vouchers will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold me tickets to 2 parks in ******* ******* and failed to disclose the tickets were final sale and non refundable. Upon my attempt to cancel my tickets, they had informed me that the tickets were non refundable and this disclosure was included in "fine print". Such practice of disclosing a very important aspect of a ticket purchase is misleading and border line fraudulent. After my repeated inquiries for a refund, groupon stated that they are subject to the terms imposed by ************************* and I should deal with them directly. Clearly I can not ask anyone else but the merchant who sold me these tickets to deal with the problem and they simply refuse.thank you

  Business Response

  Date: 03/14/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $468.56 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, 2/28/23 i contacted Groupon via Chat because there is not a number listed for a live agent regarding options on a recent expired groupon. I now know there are options to use it with the merchant. The agent prav, was not reading my questions of what were my options and decided to process groupon bucks. This is a tatic used to cheat the consumer out of money. Thats not want i wanted. i did not agree to groupon bucks i just wanted options. then he stated he could apply a discount and re purchase the same Groupon for what i paid, well he ghosted me and stopped answering me. I started a new chat with ***, and she was rude (see screenshots). I just want this issue to be resolved after i was lied to and treated unfair. Groupon has horrible business practices. They are unethical and shady in the way they do business. I was not treated fairly and now i just lost money because the agent decided to do what he wanted to do instead of listening to what i was asking.

  Business Response

  Date: 03/14/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  First of all, I want to explain, that after the voucher expiration, you were not able to use Groupon with the merchant for the promotional value.
  
  It can always be used at the business for the original price of the deal, toward the service you initially purchased. It means that you have to pay the difference to the merchant.
  
  Our agent issued you a refund to Groupon Bucks. If you repurchase the order and pay the difference for the current price, you will still pay less than if you would like to use the voucher for the paid value.
  
  We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your feedback is communicated to the appropriate channels.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added the deal to a cart, scrolled down, read the Groupon Guarantee and clicked purchase knowing the guarantee said I could trade in the deal if it wasn't a right fit. Turns out the company isn't operating right now. Found out in minutes and requested to trade in the deal. **************** says they don't have to go or their own guarantee because this is a "final sale" deal. I was not notified this when I purchased it. In fact it had the guarantee right in my face saying that I could refund or trade in this deal. That's false advertising and fraudulent. The confirmation email also explicitly says I can review and update the order within the first day of purchase. Both of these are lies if they claim this deal I was not informed about it a "final sale" deal, even though that is clearly not what is said right before I click purchase. They have to respect their large print and bold guarantees. Your fine print that customers can't find does not overrule your twice stated guarantee. This business is proving to be so consistently fraudulent. I need to stop using Groupon altogether. Their lying and scam practices causes me too much stress. I want this deal refund and I want all my remaining groupon bucks transferred out onto one of my credit cards. I can't support this scam business anymore.

  Business Response

  Date: 03/13/2023

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  I've just canceled your order and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19513413
  
  I am rejecting this response because I can see that you continue to intentionally mislead customers, getting them to purchase deals by multiple times flashing your guarantee right before they click purchase. Then you tell them this deal is not subject to the guarantee. You can 3ither change the text of your guarantee or remove this massive pop up from deals that you decided aren't subject to your prominent promise. Here's what it still looks like if one adds that deal to their cart. Undoubtedly you get dozens of messages daily from people you have fleeced requesting refunds for deals arbitrarily supposedly exempt from your guarantee. Of course people are astonished and upset when you then refuse to give them refunds given the front and center massive message they get showing they should be able to trust Groupon and this deals. 

   

  Fix the purchase process. Stop lying to people. If you are going to have deals you won't guarantee, tell people that in large flashy print multiple times. "Mai'tai catamarans trip for 2, NOT SUBJECT TO GROUPON GUARANTEE" or make yourself a full category of deals you lie about called non guaranteed deals and people can find such deals there so that Groupon can stop frauding people. 

   

  This dishonesty has to stop. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/14/2023

  Hi *********,
  
  Thank you very much for your feedback. We never intend to upset our customers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated to the appropriate channels.
  
  Again, I apologize if we've offended you and thank you for contacting us. 
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Please FIX WHAT YOU COMMUNICATE TO CUSTOMERS. IF YOU CONTRADICT YOUR GUARANTEE, DON'T KEEP SHOWING ME THAT GUARANTEE AS A PROMISE WHEN IM BUYING THAT PARTICULAR DEAL
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Groupon on February 26th due to a fraudulent purchase attempt on my account, I received an email about a purchase attempt on my account and another email saying that my email for the account had been changed. I tried to reset my password, but I could no longer log in because the email had changed and they said I had no account on file. I contacted Groupon twice, to fix this issue or even freeze the account but I have not received any help. I contacted Customer Support and they said I would be emailed about the issue. There was no time frame given, and the people I spoke to had no ability to restore my account, freeze the account from making additional purchases. I am very alarmed by this disregard by Groupon for my account security, and my report of criminal fraud. I am not sure what purchases are being made, as I cannot access the account. I am monitoring my credit cards waiting for unauthorized spending, but I don't know what stolen credit cards might be being used in my account.

  Business Response

  Date: 03/09/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 19,2023 ************ account $53.47 Also took $47.20 from Groupon bucks. Can not find an order number. Groupon couldnt find the orders on my account but I can see it on my side. The merchant doesnt have my order either. It was cancelled. There is an additional issue. They cancelled the WRONG order yesterday and refunded those Groupon bucks back and claim they cant reverse the cancellation. A lady last night was going to though even though it was sold out. She kept trying to get me to agree to terms I wasnt comfortable with.

  Business Response

  Date: 03/14/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Regarding order 1000-144901-934819 unfortunately, we are not able to reinstate it because the order is sold out.
  
  I can see that you provided the screenshot of this order on the chat and agreed to the refund to Bucks.
  
  I apologize for the inconvenience.
  
  Regarding order 1000-145088-766711 I can confirm that our system processed your refund successfully on 03/02/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  We refunded the whole amount. If you see that you paid more, could you send me the screenshot of your bank statement in a private message?
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19511224
  
  I am rejecting this response because:I have submitted what I paid and how. I can no longer see that information for those 2 orders. Groupon can not or will not produce what they are seeing on their end (the 2 order numbers, how they were paid for, etc)
  As for the massage issue, I never agreed to have it cancelled and never agreed to the refund of the Groupon bucks for the massage. I agreed to the refund bucks of the 2 filter orders. I did receive the amount that I paid out of my bank account. 
  
  
  

  Business Response

  Date: 03/16/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding order 1000-145088-766711 I can confirm that our system processed your refund successfully on 03/02/2023. You purchased this order using only a credit card. There were no Bucks used. 
  
  Regarding 1000-144901-934819 we are not able to reinstate the order because it is sold out. We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your feedback is communicated to the appropriate channels. Ive issued $10 Groupon Bucks for the inconvenience. They will expire after 180 days.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/27/2023

   
  Complaint: 19511224
  
  I am rejecting this response because:
  Groupon Emailed me that I would receive a Full Refund, but have yet to receive it. I have been emailing back and forth since 7/20/2023. There is No phone number to reach anyone!! The 7/26/2023 stated I will receive a Full Refund to my Account- Still waiting!! Thanks ***************************
  Sincerely,
  
  *****************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Looks like the issue has been resolved! I an not sure how it happened so quickly after I notified you and my credit card company. 
  But, it's finally over!
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17, I purchased a guided manatee snorkel for two on Groupon with ***************** in *************** on ** for $55. On Groupon, it gave the phone number for ***************** to reserve the tour. On 2/18, I called *****************, told them I had a Groupon voucher for the Manatee guided snorkel. I asked to schedule on 2/22, and was asked what time. I asked to schedule for the 1:00 dive at Rainbow River, as there were 2 time slots on their website: 8:30 in Crystal ******** or 1:00 at Rainbow River. They confirmed us for 1:00 at Rainbow River.When arriving at *****************, we were told there are no manatees in Rainbow River, and that it is only Crystal ******* at 8:30 that does the manatee tour. I was upset with the misleading advertising (the website gives the two options when you look, and shows pictures of ******** on both options) but asked how we could resolve this. They said we could rebook for the next day, but we had driven 3 hours to get there while on vacation, so that wasnt an option. Then they said we could just go on the normal Rainbow River snorkel. We chose to do this, but they would not accept their voucher as they said it was the wrong tour. They said they had nothing to do with Groupon. I paid another $55, because we really didnt have another option.I emailed Groupon about this, but they will not give me a refund. They said I could redeem the voucher another day, but I am back in *********** so that isnt an option. They will only redeem in Groupon Bucks. I feel I am owed a refund, as I had to pay double, and the advertising was very misleading.

  Business Response

  Date: 03/07/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Groupon deal for a gift of cigars on Feb 19, 2023. As of today, Feb 27, they have not been delivered. I talked to Groupon and they told me that their deals typically ship 12 days after placing the order. Nowhere on their website does it specify this. After not receiving the order in time for the celebration I tried to cancel the order. Groupon tells me all I can get is something called GROUPON BUCKS for the cancellation. I do not want to ever deal with these people again so they effectively are stealing my money. What can I do? What can YOU do?

  Business Response

  Date: 03/13/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 02/27/2023.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GROUPON DOUBLE STANDARD BUSINESS PRACTICES BBB COMPLAINT (#3)The purpose of this dispute is of 3 major complaints by the consumer filer:3.Groupon is now performing as double standard business practice. I have never encountered this in the past 6 years of dealing with them. I do agree that they WERE grade A in my past 6 years of experience until now. Ive purchased Sushi Kingdom deal and before I used it, Groupon all of a sudden cancelled this deal from my account and credit me back in Groupon Bucks. So they are cancelling deals without consumer authorized agreement but then when consumers want to cancel a deal due to issues, they do not honor that anymore. In addition, there are less and less deals offered by Groupon, which means I cant utilize my Groupon Bucks. On top of that, now they dont even care about merchants conduct and ethics. All of these substandard changes has now greatly discouraged me conducting business with Groupon. Good business practice is when economy gets tough, you rise above it but instead of this, Groupon took the unethical, unprofessional and careless route.

  Business Response

  Date: 03/09/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  I've just issued a $32.00 refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page. 
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  In addition, I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19500629
  
  I am rejecting this response because:  Work ethics is a part of ALL jobs and careers.  This is common sense.  Now that Groupon does not care about the work ethics of vendors and merchants responsibility and accountability to consumers, this means Groupon is useless.  No matter how much discount you offer to consumers, you allow unprofessional, unethical conduct of vendors.  This is worse than communist country.  I can't believe the deterioration of quality and basic business ethics that Groupon has now allowed to drop to.  I was once a happy user of ********************** for years, now is nothing but money hungry in the expense of basic human common sense and ethics.  I am not interested in utilizing Groupon.  Your refund of Groupon Bucks is useless.  I want a credit back to my credit card.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/13/2023

  Hi ******,
  
  I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get emails from Groupon offering great deals. I purchased a whale watch and a flower delivery discount. To my horror, I got charged twice. One flower charge that was supposed to be eight dollars, was 55 dollars charged to my account. When I tried to contact Groupon, I could not find a phone number. I finally went to their website, and it was totally confusing there about how to get a refund, including a statement "read the fine print" when Groupon states no refunds are available after 3 days. The way Groupon sets up its cart and charging system allows it to pull in extra charges, and confuses the customer about how to redeem the purchase. The purchasing and refunding system Groupon has is confusing, bulky, and seems to lead to extra items in the cart. For instance, I checked out a massage promotion, and to my dismay, it was charged to me. I would like everything on order with Groupn to be refunded to me: two flower purchases, two whale trips, and a hot stone massage. This is highway robbery.

  Business Response

  Date: 03/07/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I've gone ahead and issued a full refund to your original form of payment and removed all referred Groupons from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support