Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 26, 2022 ***************** ordered house cleaning services of $180. Miriman Cleaners did not show for their appointment Thursday, November 17, 2022. ******* confirmed the 11-17-22 cleaning date 10-31-22 twice by email and 11-1-22. We contacted ******* after the "No Show" 11-17-22 several times and no response. 5 other victims (at least) online after 11-17-22 didn't receive service and expressed angry at Groupon for continuing to advertise Miriman Cleaners.Summary: ***************** paid Groupon $180 for cleaning services.Groupon paid Miriman Cleaners 11-2-22 (called voucher redeemed).******* did not show for the 11-17-22 appointment and didnt answer calls and emails.Groupon email 12-8-22 Upon reaching out to the Merchant, there is no update from them and hence we have unredeemed the voucher. Refund should be offered.No refund to ***************** from Groupon.

  Business Response

  Date: 02/07/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a some vouchers that expired before I could use them, I had the Groupon credits but then they were removed, they should be refunded

  Business Response

  Date: 02/07/2023

  Hello Czarina ,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding purchase #**********and #**********  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sold me a class through one education for confession and interrogation. After selling me the class, one education would not honor the course and denied me access to the course. I contacted Groupon and they issued a refund but I continue to have issues and I reached out to them for help and Groupon REFUSED to help me or listen to what I had to say. They continued to end the chat on me with several different agents, refused a supervisor, told me they couldnt help me. Even though their own phone line said they could still talk to me via phone if I requested a call back! I am not seeking money since I have already received a refund but I am seeking assistance of another kind. I want actual contact from the company and I want assistance in the matter. I do not want to be referred to the chat! I dont want to be told to send them an email! I am extremely upset about being thrown to the side like some low level gutter snipe trash!

  Business Response

  Date: 02/06/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 01/07/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  After the refund was issued we are not able to assist you further, the best way would be to contact the merchant, you can do it through this form: *************************************************************
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/2022, I purchased what was advertised as two ****************** to **************** in *******. When the tickets where delivered, I was given Basic Admission tickets. The drop-down purchase menus listed multiple tiers of ticket pricing (All Access, Discovery Pass, General Admission), all at different pricing levels. These ticket tiers align with the tiers sold by the museum itself. They also advertise an Early Bird *** pass on Groupon. Hours worth on live chat and email customer service has continually told me that the All Access pass was simply general admission, even though they sold the All Access pass for $32 and the *** Access for $68. No one can explain to me what the difference would be between passes, but they differences are clearly outlined on **************** website. Groupon online customer service is incapable of understanding the deceptiveness of the advertising on their site for these tickets, and just ignores the screenshots I've sent of the ticket tiers on their site. There appears to be no way to talk to an actual person on the phone. I would never do business with this company again. Their customer service support is nonexistent, and their sales practices are very deceptive.

  Business Response

  Date: 02/06/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $48.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gift certificate was purchased for my son through groupon.com for $32 towards 60 minute axe throwing sessions for 2, valid Fridays and Sundays at **************************. By the time we were able to make it on a Friday or Sunday the expiration date on the certificate had passed, however, the owners of the shop said they would honor it anyway due to the *** gift certificate law. However, Groupon refuses to give the funds to Electric City Axe. (I have thus not used the code because Electric City is a stand up business and does not need to be cheated like that.) I, and ECAT have both contacted Groupon regarding the fact the money was spent in exchange for services, thus though services need to be provided, but they are refusing both myself and ECAT.

  Business Response

  Date: 02/03/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration. We have reached out to the merchant and we confirmed that they do not honor expired vouchers.
  
  I can confirm that your order was refunded to Groupon Bucks on 11/10/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon failed to enforce a failure in terms. I purchased services from Groupon for ***********************. Advanced sound charged additional money for services not called out in fine print. When I made Groupon aware, they ignored me despite bulletproof proof. I then filed a complaint with the **************** Attorney General. I have attached the exchange between the businesses and AG's office. In that reply, I was advised that I was to receive a full refund and if I had not been contacted, it as to take place in a couple days. It's now been two weeks and I have neither my refund or any further contact. Please make sure this is added to the public record.I also want to point out that the infraction still exists meaning the business is still charging for services not called out in the groupon or fine print, so it's clear both business are complacent in taking advantage of the public. *** of Advanced Sound claimed his excuse for this is rising costs. Cost rise, but that does not allow you to hide charges, They should either raise the price of the deal or list increases in the fine print. As advised, they won't do this, because these increased would negate the value of discount.

  Business Response

  Date: 02/06/2023

  Hello Clay,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Please be kindly informed that due to the additional charge made by the merchant, we cannot refund this amount. Any fees paid directly to the vendor must be refunded by them. In this situation, please contact the merchant directly regarding the additional charges.
   
  For future reference, we always include a Fine Print section on the screen where you purchased your Groupon that covers all the conditions and restrictions that apply to the deal, including detailed information as to the additional charges incurred by customers owning a particular car model.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18944806
  
  I am rejecting this response because: Groupon grossly mishandled this issue. That said feel free to close this case. Groupon is aware of their failure.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provider was unprofessional and lacking recommended infection control procedures. Groupon has consistently failed to provide reasonably expected customer service support, requiring several hours attempting to connect and explain details multiple times. Most recently, Groupon advised on 1/20/23 that this would be resolved by 1/27/23. The provider confirmed that she agreed to refund purchased service on 1/23/23, but there has been no follow up from Groupon. Further, the customer service is unavailable.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two days ago, I received an item via *** that I have never ordered or researched. The return address was from Groupon, so I checked my account. Sure enough, there was a purchase for a nightstand that I never made, as well as another purchase of a side table three minutes later, which I also did not make. One of the purchases was made by using my credit card on file, and another redeemed my Groupon Bucks. After further investigation, I saw that the "buyer" had filled in their purchaser information as "***" with no last name and a ******** address. I don't know a "***," and I don't live in ********. I reached out to Groupon, and I received an email saying that I must have made an accidental purchase. The email stated "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened." This clearly isn't what happened, as information was intentionally changed. Of course, it is a final sale item. It is my suspicion that the merchant runs both furniture businesses and they have hacked into the system to charge me for "final sale" items to make money. I have no problem shipping the items back to Groupon at their cost, as I never ordered the items, but I expect a refund for both items. I have been going back and forth through chats for the past three days, and I have changed ALL of my online account log-ins, and I canceled my credit card. Groupon stops responding to my chats, and there is no phone number to talk to an actual person. This is ridiculous, and it has cost me a great deal of time over the past 72 hours. I tried to cancel the second item, as it was still in "shipping status," but it couldn't be canceled. Very shady, Groupon. Very shady.

  Business Response

  Date: 02/06/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, I'm sorry to hear that the issue with your Marketplace order hasn't been resolved yet.
  
  I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18939877
  
  I am rejecting this response because:
  

  There were two fraudulent transactions, and I have only heard back from the business regarding one of the fraudulent purchases. Groupon does not have a single phone number to call, and I cant seem to resolve my issues because my emails keep getting pushed from person to person. This has been a nightmare.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/15/2023

  Hi *****,
  
  Thank you for reaching out. 
  
  According to your order #**********, we were recently notified by your financial institution that a dispute had been issued against the purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  We sincerely apologize for the trouble. Please let me know if I can help you with anything else.
  
  Regards,
  
  **************
  Manager 
  Groupon Customer Support

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/19/22 I got notification via PayPal that I made 3 purchases from Groupon. (At this time I hadn't purchased anything from Groupon for about two years.) I immediately logged into Groupon to figure out what was going on. There were three gift certificates for a restaurant in **** totaling $129. I tried to cancel the transactions and was unable to do so. I then tried to contact customer service and wasn't able to reach anyone, it was a Sunday so maybe no one was working. I emailed the customer service and finally got a response. Told them there was fraud and explained the whole situation, including that I live in entirely different state and have never been to Ohio. Absolutely got no where, no refund, no let me look into the situation, zero resolution. Then they stopped replying all together. Emailed them again and again trying to even get a response. They won't even respond to me. (I also filed a claim with PayPal and since I had made previous purchases from Groupon they weren't willing to reverse the charges either.)

  Business Response

  Date: 02/03/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed these Groupons from your account. You'll receive separate automated email messages to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had service done through Groupon and never did I recieved a call back regarding my complaint with Best Air Duct Cleaning. This company showed up 4 hours late to appt in a beat up van, stay 30 min, did a rush job and not everything I confirmed with the workers was done. My outside vent wasn't cleaned out from dryer. All my vents were cleaned. Everything was rush and when I called the same day of service, I don't believe my complaint was given. I want a refund because the service was a waste of time. My first appt the guys wanted to come 2 hours before schedule and when I declined I get a call stating there Van broke down and so the time I requested off was wasted and I had to wait 3 weeks to reschedule. The workers stated that there not given a time frame for appts ....that they just are told there appts and they come whenever. When I spoke to the receptionist she stated that is a lie. Workers know the times and that it was unacceptable for when they showed up to my home. I am upset and unpleasant about the lack of follow up and service

  Business Response

  Date: 02/03/2023

  Hello Jermica,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page. 
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************