Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,465 total complaints in the last 3 years.
1,144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/29/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi all,I am a business owner. My store name is ***************************** **** I have been sell voucher on groupon 6 months. They keep void my payments saying bank info is not correct. I even upload the void check to them and they manually enter the bank info and I check with my bank, there is nothing wrong with my bank account. Every time I tried to contact them, they will tell me the same words that their team is working on it. This has been 5 months and none of them can help me solve the issue. Please kindly help me out with this issue, my payments has been voided 5 times and ever time they are telling me that the bank info is incorrect, even after I upload a void check as per request.
Business Response
Date: 10/07/2022
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

The best way to get the help you need is to head to your Groupon *************** at https://www.groupon.com/merchant/center. From here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.

If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your ***************. You can also contact our Merchant Support team by email at ******************************************.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon several years ago but never use it. I went into my account to purchase another Groupon and saw that I had a expired Groupon. So I reached out to Groupon to see if I could get the amount I paid for the Groupon to be credited as Groupon Bucks back to my account so I could use it toward another purchase. Since their motto was that you never loose your purchase amount for a Groupon. The Groupon I purchased is no longer available so I thought it would be simple to just credit the amount I paid only back as Groupon Bucks but I have been given the run around and basically telling me that they can not refund the money in any way shape or form so I just loose my $66.00. Groupon purchased is listed below:Harlem Globetrotters ************************ $66 for a Two-Hour Kids' Harlem ******************************** Backpack, and Ticket to a 2015 Game (Up to $110 Value) - July 26, 2014 at 12:30PM: Registration for One Child to Globetrotters Summer ********/2015 *********************** Purchased on April 28, 2014Item # *********
Business Response
Date: 10/07/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase via the app for a product on July 27, 2022. The delivery was supposed to be completed in 5-7 business days. I contacted Groupon via a chat bot about not receiving my item and was told to fill out an online form. I have been repeatedly asked to fill out this form but no traction is made and I am at the point that I would just like a refund. The seller through the marketplace refuses to comply and Groupon refuses to contact me directly. The last activity on this item was July 29, 2022 with the merchant "Vaxiner Inspire" going around in circles ignoring my request for a refund which is still allowed since product has not been delivered. I have attached a PDF of the terms and the last update of the transaction. I find that Groupon is not operating in good faith by failing to act on the behalf of the selling agent.
Customer Answer
Date: 10/04/2022

Better Business Bureau:

I have received a message from Groupon and was able to resolve the matter by them finally issuing a credit to my account. Their response was delayed but ultimately I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/28/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used Groupon for years and years - I have emails back as far as 2013. I have routine marketing emails through June 2022. I tried to sign in to my long time Groupon account and it wouldn't let me. I have some classes I paid for in July 2021 and should still be able to use my credits at those online classes that I paid for. When I tried to 'reset' the password - it said the email address didn't have an account within Groupon. Which is incorrect because I have used the same email address for 17+ years. And I have emails from Groupon with my purchases to that email. I have tried to reach out to Groupon for over 1 week. I have a ticket number and they have replied but it has been a very robo-ish email. The one that asked for information regarding the last purchase has been answered - then I received the same email repeating it's request. So I went back to the Groupon website and tried the LiveChat - which again seemed a little robotic in the questions. I had started with all the information I thought they would need and the response would ask for various pieces of info that I had already given. Then it said it was transferring me to a CSR and the chat went dead. This has happened 3 times in the last 24 hours. I have been told that there is NO ability to call via phone due to covid. UGH - please help me get a Real Live Person, preferably in America that can use reasoning to help me reset my exact same email address account within Groupon so that I do not lose the history of purchases and my money that is claimed to always have value.
Business Response
Date: 10/07/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the inconvenience I can imagine it is frustrating. In the ticket ********, September 29, our Account Specialist reactivated your account.

If you have any questions please let me know.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:09/28/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered dog treats from Dogtreatsclub through Groupon on 5/4/22. My order number is #**********.I contacted Groupon after 2 months telling them I never received them. They told me that the company stated that due to Covid there would be a delay. So I accepted that thinking I would still get them. So they never came, and I contacted them again, and again I got the same run around. So I contacted them again today, and they told me that my Groupon had expired and that there was nothing they could do for me. They told me I could not even get a refund. The person I spoke today was ******* Franssesco ***************************** (if this is real name). I paid $19.98 for this. All I want is a reund or the bully sticks. Since I couldn't get any help from Groupon or *************** I thought I would file a complaint, so this won't happen to other people. Thank You in advance for anything you can do to resolve this?
Business Response
Date: 10/07/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I sincerely hope you find your next Groupon experience to be more enjoyable and thank you for taking the time to send us your feedback.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/27/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I haven't used a Groupon voucher in a long time. As a result, Groupon emailed me a 50% promotion yesterday to purchase a local deal. I purchased it late last night and realized today that I made it for a location far from my house. I contacted them this morning to extend the offer so I could purchase the Groupon for an oil change that is a mere 2 miles from my house. The Groupon price even with the 50% off is still $10 higher. But Groupon would not honor my request. I got mad because instead of either accepting the request or denying, they are having me go through hoops to accept other offers. here is the purchase: September 27, 2022 is 1000-143888-053337.
Business Response
Date: 10/07/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific informations in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/14/2022

Complaint: 18134110
.

I am rejecting this response because: I didnt see an email from you. Please resend to *****************

Sincerely,

****************************
Business Response
Date: 10/18/2022
Hello *****,

My apologies for any trouble.

I've just resend an email to ***************** as requested.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, my name is *******, on Sept 25th I purchased 2 tickets for ************* for Sept 26 at 12:00pm. The morning of Sept 26, my husband woke up sick and we decided to try to reschedule to go instead on Sunday Oct. 2 at the same time. I contacted Groupon first to see how to go about reschedule, they explained since my tickets had a reservation time they were final sale and no refunds/changes could be made. They suggested I reach out to the zoo for assistance. I did over the phone and the zoo said they could exchange my date but since I went through a third party I would have to have them change the date. I went back to Groupon and repeated that. They still said it was not possible to be done that way and there was nothing they can do and to reach out to zoo again, I asked for a supervisor and one emailed me shortly after. Just to confirm with the zoo, I called them again and explained what Groupon was saying and the agent said this is not the first time she has heard Groupon to be difficult with such a request. The email correspondence between the Groupon supervisor and myself got nowhere. I had the zoo email me written approval that they can accommodate my date change, with contact info for Groupon to email/call zoo to give order details. I forwarded that to the Groupon supervisor who insisted there was nothing she can do and that she had already given me resolutions. I asked what resolutions because all I was told was nothing can be done. I asked to correspond with a manager instead and was told that the situation can be escalated no further. As of right now I do not want a refund I wanted to just change the date, however, I understand that a resolution can take some time, so if October 2 has passed by then I would prefer Groupon Bucks or a refund. Thank you.I attached the email chain.My order is TP-PSL4-PJPF-S5ZB-3ZB2 2 Adult Admission Tickets for *********, ** Partner ID *******
Business Response
Date: 10/07/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However I am able to offer a one time exception in this case.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/26/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went online to purchase tickets for *********************** in *******. I went on Groupon and clicked on ******* ******* and purchased 5 tickets for this past Saturday. We get to the park and unaware that the tickets sold to me were for **********. I went to the customer service at ******* and come to find out several other families had the same issue as I did. Groupon is refusing to help any of us with this issue. Also ***************** told me they have had this issue all night it's a glitch in the system. Groupon has robbed us of over five hundred dollars and does not want to make things right. Tickets that will never be used because we live in *******. I had to buy more tickets costing us over six hundred dollars. So in total **** dollars for Halloween ************ tickets and 5 are unused. This is ridiculous and very bad customer service on *********************** part. I will continue to bash them and bad mouth them until they make it right. I hope all those other families reach out as well. The only thing they have said was if the event is rescheduled they will let me know. Which tells me it's all automated and no one is willing to address any of the issues at hand. Groupon are thieves and un trust worthy company. To not try and help the consumer over a glitch in the system. That ******* even acknowledged.
Business Response
Date: 10/07/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that we always include a Fine Print section on the screen where you purchased your Groupon that covers all the conditions and restrictions that apply to the deal, including an information about location. In this case "Valid at *************************** located in ***********, ** only."

I've reviewed your request that and, just to let you know, it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However I am able to offer a one time exception in this case.

I've just canceled your order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Complaint: 18132433

I am rejecting this response because:
Good morning **************,

This will not work. I want a refund for my original payment. I do not trust your company and I will never use your company again. So, please issue a refund to my card. I was buying tickets for *******, not **********. I have said this repeatedly in every email and to every person, I spoke to. Many other families had the same issue that night that I did. I picked ******* ******* and got tickets for **********. I want a refund on my card. I do not want bucks.

Sincerely,

***************************
Business Response
Date: 10/11/2022
Hi *****,

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company has closed my account without any reason and refused to issue a reason at all moreorless a refund of the Groupon bucks I had in my account totaling $88!!!!!!
Business Response
Date: 10/07/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Complaint: 18131146

I am rejecting this response because:
No one has ever stated as to what occured that supposedly violated the terms.
What did I do to supposedly violated them?

Sincerely,

*************************
Business Response
Date: 10/11/2022
Hi *******,

I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.

I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/13/2022

Complaint: 18131146

I am rejecting this response because:

Again I state that I am supposedly "in violation of terms of use" but nothing further has been explained as to what caused this supposed decision to be made?
What exactly was the violation of terms of use?

Sincerely,

*************************
Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 8 2022, I used Groupon to purchase a reservation at ***************** in Bensalem ** for September 10 2022. On the day of my booking, I was called by the manager, *************************** informing me that they could not accommodate my reservation due to a power outage. He gave me the option of rebooking for another day or being given a refund. I took the refund option. After about two weeks of not receiving my refund, I called him back asking him whatr was taking so long. He told me that groupon may have refunded me in Groupon Bucks. So I immediately contacted groupon through web chat. First, the booking number that I was provided, (#*********) I was told was from a booking from 2013 which didn't make any sense because that's the number that's on the email I received from All In Adventures. So now, furious, I asked them what I was supposed to do because now it seems that I've been frauded. They quickly ended the chat which forced me to open another one. In that chat, I gave them the same information and was told the issue had been escalated to the resolution center and someone would get back to me and they ended that chat. So, not hearing back from anyone, I opened up another chat today asking the same question. I was told that I was not eligible for a refund and that it was going to be escalated to the resolution center once again. They also quickly ended the chat and I got no response afterwards. The website states that "if next to your purchase, its says 'final sale' you are not eligible for a refund. My purchase does not contain that information. It also states that "you are eligible for a refund if requested within 3 days of the purchase" in which my purchase was with 2 days. So it seems that ** clearly just being robbed because im eligible for a refund, as well as being told from gthe manager himself that they processed it for me. I just want my money back. I didnt cancel my reservation for personal reasons or anything of the sort. The power went out.
Business Response
Date: 10/07/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 09/28/2022.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 10/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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Groupon, Inc. is NOT a BBB Accredited Business.