Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 16 vouchers from Groupon assuming they were actually vouchers or gift cards. They were actually 16 coupon codes that have to be used for 16 different orders. That is ridiculous and clearly I would not have ordered 16 of these of the marketing of this was transparent. They refuse to refund me even though I complained and requested a refund within minutes of purchase. They are hiding behind their deceitful business practice of misleading consumers and not canceling this order when it is clear I will not be able to use what I purchased. They are hiding behind their fine print which is really how they are profiting by selling me something unusable.

  Business Response

  Date: 03/28/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $240.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 21st of January we purchased a coupon through GroupOn for a resort stay at the Platinum Yucatn Princess in ******, ****** (**************************************************************************), for $2010.64, for a 6 night stay.The nature of the dispute is multi-faceted: Firstly, both my partner and I got terrible food poisining from eating the resort food, from talking to other guests and staff, it seemed like this was something that others were aware of and was happening frequently. Secondly, our room was not clean, and had bugs in it. We requested an exterminator to our room 4 times during our stay, which they sent - but the problem was not resolved. Our room was dirty, and they refused to provide us with another room.Finally, the staff were rude to us regarding both complaints above, telling us it wasn't there problem, and they also tried to charge us for water whilst we were sick, despite this being an all-inclusive.In light of the above issues, we reached out to GroupOn support. They replied with they couldn't do anything because the resort woulnd't approve it. They recommended we take it up with our card provider, AMEX, so we filed a dispute there. AMEX rejected it after speaking with GroupOn because they claimed the voucher had been redeemed, which is true - but the dispute is that we didn't receive the service we were promised, and we poisoned from eating the food. Evidence attached of the dialog with GroupOn, AMEX, and the orignal transaction date.

  Business Response

  Date: 03/28/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated. According to Groupon, I violated their Terms of Service/Terms of use. I have no idea what I have done wrong. I am elderly, and on Social Security, and when I discovered that I had a number of Groupons purchased many years ago that had expired, I decided to explore to see if I could still use any of them for the amount of money I paid for them. One by one, I went through the individual groupons, researched the businesses to see if they were even still in business (many were no longer in business), and then sent inquiries to Groupon customer service to see what, if anything, could be done to use the money. After hours of going through researching businesses, and emailing Groupon, I ended up being issued Groupon bucks that added up to over $800. I was looking forward to buying (Groupon) gifts for adult children, When I tried to log in to my account, I was unable to. I tried resetting my password and got a message that there was no account found! That is when I found the email saying that my account had been deactivated, To ME, it appears that they just don't want me to be able to use the groupon bucks that are rightfully mine! The whole record of my account and transactions has disappeared. I have attached the relevant emails.In trying to sort out my supposed violation, I discovered the terms of service, and it is a VERY long document. One thing it says is: "Any disputes arising out of or related to these Terms of Use and/or any use by you of the Site or Groupons services shall be governed by the laws of the State of ********, without regard to its choice of law rules and without regard to conflicts of laws principles" My daughter is an attorney and she is of the opinion that since they do business in **********, they are also ruled by ********** law, and also federal law. All I want is to be able to use the Groupon Bucks that were issued, then taken away,Thank You,***********************

  Business Response

  Date: 03/28/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  For more information, please refer to our Terms of Service.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19634438
  
  I am rejecting this response because:

  I have requested information as to exactly what terms of service I violated. Groupon has read and reviewed the previous correspondence, so they are aware that all I did was find some old groupons that are in an account I haven't used in ages (I moved after my husband passed away, and no longer use the email address R###**********) When I came upon these "lost" expired groupons, I simply inquired on each one to see if I could get credit to use them still, since the businesses were either closed or no longer offered the service that I had purchased. It was YOUR customer service folk that granted me ********************** bucks. I didn't ask for any unusual or special treatment, I simply sent an inquiry on each expired Groupon to see what, if anything, could be done. 
  I have read over and searched the terms of service, and I cannot identify which term of service I violated. There is no mention of "refund abuse" in your terms of service (that I could find)
  I am asking you to review this information and reinstate my account and my Groupon bucks.
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/30/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thank you for contacting us. I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19634438
  
  I am rejecting this response because:
  

  While it may be inconvenient for you to restore my account and Groupon Bucks, I believe this is also illegal, by both CA and federal laws according to my daughter, who is an attorney.

  This is over $800 of my money that you are trying to keep.

  I ask YOU, once again, since there ARE NO VIOLATIONS of the written terms of service, that you restore my Groupon account and associated Groupon bucks. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6, purchased a groupon for a four wheel alignment with a local merchant. On March 7, visited merchant who allegedly prrformed the alignment, and payment for service was made via groupon. During my drive home from merchant, noticed vehicle that had allegedly been aligned pulling to the right and a very noticeable vibration in the left front tire. Shortly thereafter, i contacted groupon to advise of the issue and requesting a refund due to the serive received not being as advertised. Groupon refused stating the voucher had been redeemed. While groupon did give $10 groupon bucks, i am requesting a full refund, as I will need to have the alignment re-perfomed by another, more competent merchant.

  Business Response

  Date: 03/28/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I see that we have already issued you a partial refund in Groupon Bucks and you have already spent them on another purchase. Unfortunately, we can not refund the order to the original form of payment.
  
  However, as an exception, I've issued an equivalent in Groupon Bucks to your account. 
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purxhase on their website for a discount on a ************* Change and they never sent me a confirmation email. I reached out to their customer service and they just gave me a run around. I explained the situation multiple times and nothing. They went as far as not responding any longer to the conversation. They have no live customer service agents to assist with locating the purchase.

  Business Response

  Date: 03/27/2023

  Hello ,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 groupons for ************************* ****. Had a horrible experience. Contacted Groupon because of their Groupon promise. My case was escalated to resolution team never heard from them. Have used live chat several times and have been ignored.

  Business Response

  Date: 03/24/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 03/23/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I selected a oil change for ********* ** but when the company tried to put the order in the computer the printout said ****** GA! I don't know anything or anyone in that place! So we tried to get a transfer to ******** and I was told no that I'd have to purchase another oil change! Which was more expensive! I have tried to get a refund but Groupon is giving me the runaround! I would like my money back.

  Business Response

  Date: 03/24/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled both orders and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19620267
  
  I am rejecting this response because:
  

   

  Hello, I do not want Groupon Bucks. I would prefer to have my money back in full. We are still dealing with the pandemic and I don't have any intentions on using Groupon. I really would appreciate it if Groupon will pay my what I am owed because I did not utilize their services. They have been holding my money for months now I am pretty sure that they were able to gain atleast some interest from it. I'd like to do the same. Thanks so much for your help and support 
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/28/2023

  Hello Shamane,
   
  I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a spa package through Groupon for a vacation that I had planned to go on in ******* *******. I paid for it over two months in advance and I ended up canceling the trip due to Covid. I asked for a full refund but was told that Groupon will not give me a refund. I tried calling the customer service but they have been given me the runaround! I would like a full refund from this company.

  Business Response

  Date: 03/24/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled both orders and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14th I purchase a Groupon for a haircut, deep conditioning treatment and blow out at Order Details The order number for your purchase on March 14, 2023 is 1000-145231-924505.View Order Status Description QuantityPrice **************** and Design Studio Haircut, Style, and Deep Conditioning Treatment 1$32.40 Subtotal:$32.40 Total:$32.40 Visit My Groupons within 1 day of purchase to review or update your order. Still have questions? Visit our Buying FAQ here.Your order is governed by Groupon's Terms of Use and Privacy Statement. For more information about refunds, click here.I checked the next day and followed Groupon's instructions and my purchase never showed up on website. After 4 more days and 4 more emails from Groupon asking for my email. I find this is my only resource to get some kind of valuable response.

• Initial Complaint

  Date:03/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon earlier this week I believe on Monday 3/14/23 for a stay at the ************ in *************. The ad was false advertisement the hotel said $150 a night then when you select the ad the price jumps up to over $300 a night but since this seemed like the cheapest option and the hotel seemed pretty decent from the pictures online I purchased the Groupon. My family and I drove to ************* from ******* so when we got to the hotel we checked in and when we got to the room the room was so old smelling and there were huge roaches in the room and the bathroom ceiling was leaking so we went to the front to let them know what was going on and they switched our rooms but my family and I were not comfortable sleeping there but we had no other choice but to sleep ***************** infested hotel. The staff was very kind and helpful but we were not satisfied with the stay the beds were very uncomfortable the bathroom in this second room also had a leak we heard water leaking the entire night the room was just very old the carpet baseboards looked like there was bleach on them. I contacted Groupon the day of our hotel stay to let them know to see if we can get a refund and go find a new hotel somewhere else but Groupon refused to refund me my money if we were still checked into the hotel they told us we had to check out of the hotel in order to receive a refund. And so we spent the night very uncomfortable. So now today I am writing this because I reached out to Groupon again and they just keep giving me the run around and not really being responsive about my refund and they tried to only give me a$50 Groupon voucher and I told them I wanted my full refund and they refuse to give me my money back and they claimed they gave me my money back in Groupon bucks and they didnt they only gave me $146 in Groupon bucks which I dont even want I want my full refund back that I paid for that hotel becuz pest control will cost more if these roaches come back to my house.

  Business Response

  Date: 03/24/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I will escalate your issue to the specialty team. We will reach out to the merchant on your behalf and will look for a resolution.
  
  This could take up to 7 days.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support