Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,852 total complaints in the last 3 years.
1,319 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a balance of about ***** in my Groupon Bucks, I used partial of the balance leaving me with *****. I know I had it in my balance because I wasnt certain what to use it for and I got daily emails saying to use my balance. I checked my balance yesterday and it was zero. I checked my groupon bucks history and that was also zero which is why i know there was some kind of glitch because none of the information is displaying correctly
Business Response
Date: 04/04/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I checked your account, and it looks like Groupon Bucks were used in purchase on 01/28/2023 for ***************************************** ($28.00) and on 03/04/2023 for Bowlero ($9.55). It's possible you used the Bucks without realizing it.

You can always check your Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 04/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not agree because I did have bucks in my account. I receive DAILY emails stating my balance and the option to use it. I also cannot access my bucks history via Groupon because the system is down and only displays zeros. I just will not use Groupon anymore.

Sincerely,

*****************************
Initial Complaint
Date:03/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for 5 years we have been trying to get a change of ownership on our groupon account since we purchased the business from a prior owner. we have sent in the documents multiple times but can never get this done and we are losing money daily because of it. we keep getting generic emails that they haven't got our documentation and while we do get money for the services, they sell for us those services are detrimental to the overall model we have. they were okay 6 years ago but are actually hurting us since then. we can never get anyone to help us resolve this and they are leaving us no choice but to file a complaint.
Business Response
Date: 04/04/2023
Hello Matt,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content ******************************************************/support.

If you require further assistance, reach out to our Merchant Support team from the Contact Us ******************************************************/support/contact-us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 04/04/2023

Complaint: 19857200

I am rejecting this response because: their avenues to resolve do not work and i have tried all of them. We still cannot get ownership of our account and they are selling products we do not offer. They are defrauding consumers because we no longer sell or accept these vouchers. They are taking peoples money using our name and we do not accept their offers here. We are under new ownership and this ownership team has no agreement with them

Sincerely,

*************************
Business Response
Date: 04/06/2023
Hi,

Sorry for continued trouble.

Like I mentioned, you've actually contacted our Customer Support team, not Merchant Support.

Please contact Groupon *************** directly at ************************************************************** I'm unable to offer further assistance here.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:03/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged ****** twice total amount ****** for services I did not purchase in that amount. March 21 2023 was when the charges were pending then on March 23 2023 the charges posted. I did purchase 2 seperate vouchers but not in those amounts and they were also deducted, which I have uploaded.I tried contacting Groupon many times through email and chat since there's no way of speaking to an agent because there is no contact phone # to Groupon. Each time I get an email response they answer that I was refunded. The refund was in the amount of $379.00 which I acknowledge I received for a service I could not use. I've been going in circles with Groupon getting a different agent everytime I email; not once acknowledging they deducted ****** twice when it is clearly on my bank transaction. I don't know what else to do
Business Response
Date: 04/04/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.

Regarding your complaint: I found your order and it is in the account registered under *******************.

You can find all of your vouchers in your LivingSocial account. Just sign into your account on the mobile app or [website](***********************************) and go to My Vouchers.

Thank you for your understanding.

Regards,

****************
Manager
LivingSocial Customer Support
Customer Answer
Date: 04/05/2023

Complaint: 19855371

I am rejecting this response because: I also have seen my vouchers and have since used. I have provided BBB uploaded proof of payment for those vouchers. My complaint is that an ADDITIONAL $558.40 was charged on my debt card by Groupon. I did not purchase any other vouchers which I also provided uploaded proof.
Sincerely,

*************************
Business Response
Date: 04/06/2023
Hello *****,

We would like to kindly inform you that both orders for Alliance Health Choice (2x $279.20) that were placed on your LivingSocial account have already been refunded on 04/06/2023 in Deal Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your My Vouchers *********************************** page.

In addition, I have double-checked and can confirm that there is no additional charge for the amount of $558.40. In this case, I recommend contacting your bank directly for further assistance, as we are unable to provide any help in this matter.

Thank you for your understanding.

Regards,

****************
Manager
LivingSocial Customer Support
Customer Answer
Date: 04/06/2023

Complaint: 19855371

I am rejecting this response because. I never purchased them. The vouchers magically appeared after my complaint. I tried to click refund but I was denied. It said I could transfer to Groupin bucks which I did as fast as I could before it magically disappeared since you would not refund my money for a purchase I did not make.

Sincerely,

*************************
Initial Complaint
Date:03/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 ghost walks from Groupon and didn't go on the walks because I didn't get a confirmation email I have talk with serval people and there saying I can't get refund
Business Response
Date: 03/31/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 03/27/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:03/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an account 3/25/23 on Groupon. Purchased Groupon bucks with an online gift card. Went to log back in and my account does not exist anymore. I had purchased two tickets to Catalina ****** for 3/26/23 and now cannot access them. I also never received an email for my voucher codes. I have tried contacting customer service but they do not have any real people working for them. No phone number. Nothing. I am beyond irate and would like them to refund my Groupon bucks. I also had to enter credit card information so I am worried they are going to steal my identity. Please help. I dont want more people getting scammed as this has happened to a friend of mine as well.
Business Response
Date: 03/31/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

In conversation #******** your issue was escalated to the specialty team. The account specialist reactivated your account, and your Groupon Bucks are ready to use.

If you have any questions you can continue interaction in the mentioned conversation.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:03/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 23 2023 Groupon charged ****** on my husbands debit card* 7 items were ordered from Groupon which are fradulent charges. I contacted them right away on March 23*2023 and told them that we didnt order these 7 items and I want the money put back on our debit card and not to charge us the ***** for shipping that they charged* I have chatted with 30 people explaining myself they say they have to get a hold of the company to these items . I ask them not to ship these items out they arent ours and I dont want the ****** of sending them back. I have emailed these people* they went a head and shipped the items which they had plenty of time to stop the shipping and give us our refund. I am getting no response its such a bad business how css add n they do this stuff and get a good rating* this is ****** dollars that was our grocery money and there is a company using peoples charge cards to purchase stuff to make it look like they ordered these items knowing they arent going to get their refund . I want something done. I am contacting 6 on your side I have talked to my Atty * something needs to be done. I have read reviews from people d dealing with the same problem as me from this fraudulent company.
Business Response
Date: 03/30/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all I'm sorry to hear that the issue with your Marketplace order hasn't been resolved yet.

I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 03/30/2023

Complaint: 19852727

I am rejecting this response because:

Sincerely,

********************************* I still waiting on 3 refunds from *****************, they sent 3 prs of shorts from the fradulent order and money they took and used My husbands credit card. They will not respond back to me They went ahead and sent the shorts after I kept asking them not to. I have no way to return them I have no information to return them.
Business Response
Date: 04/03/2023
Hello *****,

According to our records, the merchant has already contacted you in response to your issue. If you would like further assistance, please reply to case number 99899585.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 04/03/2023

Complaint: 19852727

I am rejecting this response because:

Sincerely,

*********************************. We havent received all of our refund money only *****
Initial Complaint
Date:03/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon 5 days ago. The money was withdrawn from my bank but I never received the groupon. **************** will not refund my money.I want my money.
Business Response
Date: 03/30/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've verified that no charges were processed and removed the order from your account. Any charges shown on your card's statement should disappear within 35 business days.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:03/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 19th I purchased a Groupon for discounted movie tickets for Regal Cinemas. (Antman ************** I needed and purchased 6 ticket vouchers for the reduced price of $12 for a total of $72. Once purchased I immediately tried to use the ticket vouchers using the instructions provided by Groupon, not only did they NOT give me a discount, they ADDED $2 to the price of 2 of the tickets. Since I needed to secure the seating quickly I went ahead and purchased the 6 tickets for regular price which came to $107.60 . I reached out to Groupon Support on Mon, Feb 21st and asked for a refund since the vouchers didn't work. The response I received via email was that the tickets vouchers still worked, that I should clear my cache, and there was a no refund policy. I tried multiple times from Feb 21st until TODAY and I get a message saying "ERROR ADDING TICKETS, REDEEMED" I subsequently provided multiple screenshots to the contrary showing the error message when trying to use the vouchers stating they were already used, (and yes this was after clearing my cache). I even asked for someone to call me so I can show them the error or they can show me what I am doing wrong. After multiple emails going back and forth I reached out to my card issuer to dispute the purchase as "services not received" and they came back to me advising to contact Groupon and they have a no refund policy.I have spent a total of $179.60 ($107.60 + $72 in Groupon vouchers) I don't go to the movies often this was a special treat for my family which was negatively impacted by this experience. I would have accepted vouchers that work but even an with an MBA apparently I am incapable of applying a voucher. and there is no one to assist me, so I am asking for my $72 back and will HAPPILY never use a Groupon again!!!! It is also concerning that adding the Groupon discount voucher actually added $2 to each ticket price, SOMEONE SHOULD LOOK INTO THAT! Please refund my $72 for bad tix
Business Response
Date: 03/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 04/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They have issued a full refund.

Thank You!

*********************************
Initial Complaint
Date:03/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Do not buy a travel Experience with Groupon. On Jan. 24, 2023, I purchased a 2 night stay through Groupon for 2/18/23 to 2/20/23 at **************** Groupon Order #****-144942-392590. The amount was $338.62 I confirmed my stay before the trip but upon arrival to the hotel, we had no reservation. Groupon never relayed our purchase to the hotel and all rooms were booked. We could only communicate with Groupon by text, but Groupon did admit to the error and said that they would refund our money. To this day Groupon has not refunded the money. Further texts to Groupon, show that Groupon will not refund my money even though they know that they did not provide the hotel rooms and left us stranded in an unfamiliar city. I deserve my refund.
Business Response
Date: 03/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:03/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets to ****** universal studios and drove my fiancee to the park. When we arrive the ticket voucher wouldn't upload. The park was completely sold out and I just purchased a 30 dollar parking pass. They not only didn't honor the Groupon they also refused to issue a refund. Even now the Groupon is saying it's still processing. I contacted Groupon and they offered me 10 in Groupon bucks for my initial cash purchase of 278$. This is not right not only was it disappointing It was time consuming. I drove two hours to get to the park and had to scramble to find something else to do for my fiance on her special day. This shouldn't be a viable business because they ultimately didn't have any concern for the customer. While the fine print acknowledges that it will offer no refunds, how is it that it can still seek compensation yet not provide the service you pay for at all. This company just forwards me from person to person via email waiting hours and days for response. I give them a total of zero stars and I highly recommend using the vender site. They are greedy and they only operate in the companies better interest will ill regard for the consumer.
Business Response
Date: 03/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***************************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.