Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sells Groupons. I spent $64 and I got a Groupon to have my ducts and dryer vent cleaned with "powerful negative air." Two guys came to my home, (late) on the 15th of March and all they did was stick a shop vac down my registers. THAT'S IT and they only did my upstairs ones! They counted my downstairs registers to be cleaned but then didn't touch them. Then they almost left without doing my dryer vent. When they left, I discovered they left ALL of my upstairs register covers off. They're very lucky my 4 year old didn't get hurt on them. They came, the sucked, they tried to talk me into a $1,000 cleaning package and when I said no, they couldn't be bothered with my Groupon anymore and they left. I discovered at 3 am the next morning, when I woke up because my house was 58 degrees, that they left my furniture switches off. Don't use these guys. They bait people in with the Groupon and then they try to get you to buy a very overpriced maintenance plan. I wish I hadn't even bought the Groupon because they **** at their job.

  Business Response

  Date: 03/17/2023

  To address the above complaint;

   

  yes, we have a Groupon offer which is a coupon for services. When booking your appointment with me I explained what the Groupon covers and that the supervisor will also do an inspection of the system. Supply and return side, furnace components, and a thorough inspection for contamination. I also informed you an estimate would be provided for any recommended work. Your home did have 3 return lines, 1 additional main line, contaminated furnace components and because of the contamination a microbial treatment was recommended as well which comes with a maintenance program, saving a cleaning cost in the future. These services were not affordable for you and unfortunately when a system is as contaminated as yours with mold, mildew, and fungus, there is not much more to be done beyond vacuuming the vents if a full restoration is not being completed. The covers were 110% put back on. There is verification from the supervisor on the job and he also stated you seemed happy when they left. As far as a refund would go, you are more than welcome to reach out to Groupon since that is who the purchase was through. There wasnt a purchase from the company. 

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/28/2023 I reserved a 2 bedroom condo at the ********* Resort in *************, **. Received my confirmation email. When I arrived at the resort on 3/13 I was informed they had a 1 bedroom waiting for me. After some digging, the resort representative said, Groupon had made a mistake when processing the reservation but I was supposedly informed via email and if I didnt cancel my original reservation, it would be changed to a 1 bedroom. I immediately started a chat with Groupon (as Groupon doesnt have phone reps anymore) and she verified I had reservations for a 2 bedroom and couldnt help me any further but would escalate my case (which normally takes up to 7 business days). The hotel was fully booked and due to the mistake being on Groupons end, they would not accommodate my 2 bedroom reservation. So instead of sleeping comfortably in 2 bedrooms my family was now crammed into a 1 bedroom. Groupon claims that the rate I booked was for a 1 bedroom, which is nonsense as Expedia had the same rate (their cancellation policy wasnt as generous which is why I went with Groupon). I have booked plenty of trips in the past without problems. However, I never received the email discussing the mistakes on Groupons end, nor was my reservation ever modified to a 1 bedroom. It still shows a 2 bedroom booked to this date. So there is no way for me to have been aware of this situation. Considering I only received half of the reservation I booked, its fair to expect a refund of half the price paid ($159.10). According to the last response from Groupon, they only repeated the claim of a mapping error that the hotel had on file.

  Business Response

  Date: 03/23/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.
  
  To help make up for your inconvenience, I'm putting $80.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable and thank you again for taking the time to send us your feedback.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for a Zoom laser whitening treatment with take home kit at Apex Dental. I paid $199.40 on January 4th and redeemed the in-office treatment on January 9th. Apex dental tried to charge me an extra $250 for the take home kit. If you dont maintain your results with a take home kit the results do not last & that has happened to me. The take home kit is half the deal.Apex dental said Groupon made a mistake & a take home kit should not be included in the deal. Groupon gave me $39.84 in Groupon Bucks and refused to do anything else. I need half of my money refunded or the take home kit. I dont understand how Groupon can false advertise a deal and not deliver on it.

  Business Response

  Date: 03/23/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.
  
  To help make up for your inconvenience, I'm putting $60.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  I sincerely hope you find your next Groupon experience to be more enjoyable and thank you again for taking the time to send us your feedback.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19599364
  
  I am rejecting this response because I have no use for Groupon Bucks. My first choice of solution is to receive the take home whitening kit that I purchased. If this is not possible then please refund half the money I spent since I did not receive half of what I purchased. I know Groupon takes 50 percent of a merchants profits so they will still break even.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/03/2023

  Hello ****,
  
  Please be kindly advised that it is not our policy to issue a refund for already redeemed vouchers.
  
  However, I am able to offer a one time exception in this case so I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  In addition, since you have received a full refund back to your original form of payment, the Groupon Bucks I previously awarded have been removed from your account.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon deleted my account without my knowledge! I purchased 5 tickets to Universal Studios *******, I was able to see the purchase in my groupons but it was still pending / processing and said to refresh to access my vouchers. After hitting refresh I was asked to log back in at which point it said that my password or email were incorrect so I tried resetting my password only to get an email back stating there was no account associated with my email. I tried contacting support SEVERAL times only to be told it would be escalated but nothing was done. I want my account reactivated or my money back. This has been a terrible experience only to have it made worse by the lack of help from support and Groupon!

  Business Response

  Date: 03/23/2023

  Hello Heather,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just learned that some unknown person, possibly my underage son purchased 4 blue man group tickets via my Groupon account without my knowledge or permission. I contact Groupon and they refused to refund saying sales were final even if fraud. What kind of company does that? ************** was email account was under.

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 go city passes on Groupon for my moms birthday. When we got to universal studio, they said we couldnt use the passes. The worker zoomed in on my ticket and said it states it in small prints that you have to purchase the 3 days or more to be able to use Universal. They gave me a number to call. I called go city, they said it has to be Groupon that has to cancel it since I bought it from Groupon. I got a hold of groupon and told them what happened. They said if I were able to get the merchant to send an email for the refund then they would. I sent them the email from go city. Multiple customer service representatives sent me multiply emails stating its non refundable. I understand that, but we dont live in ***********. We drove 6 hours there for my moms birthday. I told them that thier site is misleading because it says: 1 day universal pass. Which is why I bought it. It specifically says it on the title itself. It ***** says: Go city pass all inclusive pass: includes universal studio. I screen shot it and can send it. I paid $592 for these passes and couldnt use it. I had to purchase tickets on the spot at universal which cost me $1100. I asked if they couldnt refund me then could they upgrade the passes so I can use it just for universal and they did nothing. Its not fair. Its so misleading.

  Business Response

  Date: 03/21/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I will escalate your issue to our specialty team we will reach out to the merchant on your behalf and see what can be done.
  
  We will update you as soon as possible.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the fall, I purchased a car wash voucher through Groupon. Upon expiration, they said I would receive Groupon bucks as a refund of my base amount that I paid which I could use on future purchases. Sadly, it is very difficult to contact customer service, and when I do, they do not help me with the issue. I have not received any Groupon bucks and I would steer away from using Groupon if I were anyone that wanted to preserve your purchase price. I think it unethical to mislead customers like they have.

  Business Response

  Date: 03/21/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a medspa on November 8th for $155.22. Then Groupon canceled my account so I never got to use the treatment I paid for since I could no longer access my account to use the Groupon. I tried contacting groupon and they couldnt find my account anymore since it was canceled so I disputed it on my credit card. Groupon told my credit card company that it was a fair charge and the credit card company made me pay it anyways. I then called Groupon numerous times asking them to give me the voucher for the medspa since I had been charged for it and they said they couldnt find it. So now I would either like the $155 back or a groupon voucher to use at the medspa. The photos show my credit card statement where I was charged and then I disputed it and the other shows that I was still made to pay for it.

  Business Response

  Date: 03/21/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for us to resolve this for you.
   
  I've sent a direct email to you. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19590731
  
  I am rejecting this response because: I never received an email from Groupon to my email account .
  
  Sincerely,
  
  ************************* *******

  Business Response

  Date: 03/24/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
   
  I've sent a direct email to you one more time. Please provide the required information there.
   
  Thanks for your help and I look forward to assisting you further.
   
  Thank you for your understanding.
   
  Regards,
   
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a refund for an item I did not receive. I paid $48 for 4 Groupons, the redeemable value is $32 - that means I am losing money. This means that I am not receiving even what I paid for, despite being told I will always have the value I paid for, this is clearly not true. My vouchers have not expired and I am still not able to use the amount I paid for them. I do not care about a final sale policy, it is a moot point when Groupon refuses to give me what I paid for. I would be fine with paying $48 for them and getting the value of the $48 I paid, I dont lose anything - fine. But that is not what is happening. I am actually losing $16 - instead of refunding me what I paid, Groupon is trying to give me $16 in Groupon Bucks. This is not acceptable to me. I paid cash, I want cash back. The vouchers are useless to me as I have already purchased the tickets whilst trying to get this issue sorted out. I have no desire to do business with this company. They think crediting my account with $16 in their own "bucks" is acceptable, it is not. I want my $48 back. I do not wish to patronize this company in the future. Their "FINAL SALE" policy is null and void here because they are refusing me a a good/service I paid for by now allowing me access to the full $48 I paid. Giving me a $16 credit does not make me whole, it makes me have to patronize this company again. I want what I paid for, in the method I paid for it, returned to me. I have attached the list showing that their vouchers are only giving me $8 each when I paid $12 each - again, this is less than what I paid in the first place. This was to give me a deal, I did not get the promotional value, in fact, I lost money somehow and all Groupon wants to say is "Sorry final sale" - this is nonsensical, they cannot be allowed to keep my money and give me their crappy $16 in Groupon bucks. I want my refund in my original payment method.

  Business Response

  Date: 03/22/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $48.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  In addition, since you received a goodwill credit when you contacted us previously, as I processed a full refund to the original form of payment, Groupon Bucks have been removed from your account.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order hotel reservation through Groupon using the credit of $158 on my account on or around 3/5/2023 which was less than the credit.* On 3/6/2023 I received email stating my account has been temporarily deactivated and the order was not processed successfully and I was not charged.* They requested me send by bank information by email along with my billing address.* I told them that I was not sending my personal information by email but they can call me. They told me they do not have agent that can call out.* I advised them to re-activate my account and credit my Groupon Bucks of $158.* On 3/10/23 I received email stating, "my account has been compromised they have temporarily deactivated it until I verify the last 4 digits of my card. * The Groupon Credit came about because they would not refund me after Go-*******.com cancelled my Grand Canyon reservation for 12/29/2022 and approved a refund. Groupon refused to give refund

  Business Response

  Date: 03/22/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our Internal Team have reached out to you on 03/15/2023. Please kindly respond to case #******** if you need any further assistance.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support