Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CVS gift card from their website on 03/11/2023. Here is the link ************************************************************************************************************************************************************************************************************************************************************************************************************************************** When I checked the balance of this gift card, the balance is $0 and the card was acutally activated on 09/25/2017, and used on 03/16/2018.

  Business Response

  Date: 03/22/2023

  Hello,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a show "The Play That Goes Wrong"; Order No. ********** on 3rd March 2023 for 26th July 2023. However until today (10th March) the order status still shows "Processing". I paid for my purchase through PayPal and the money is deducted from my account. I contacted Groupon customer care through chat multiple times and asked them to help but to no avail. Multiple agents keep on giving multiple answers, payment issue, Order confirmed can be redeemed, Raised the issue with internal team, etc. But no one is able to solve the issue. I even shared all the screenshots but no help. I am unable to redeem or cancel my order and there is no option available. Every time there is a new agent jumping on chat and without looking at the history gives a different response. This has been an extremely frustrating experience. Please as you are not able to confirm then cancel my order and refund the money.

  Business Response

  Date: 03/20/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  In conversation #******** we verified that no charges were processed and removed the order from your account. You won't be charged for this order.
  
  Please let me know if you have any further questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for one month of Wegovy injections at **************, a weight loss clinic in *******, ********. It says clearly on the Groupon that I can use it three times, so that would be for three months worth of injections. However, the ************** in ******* told me they can only honor that Groupon once every six months! That makes weight loss treatment pretty meaningless as this medication needs to be taken continuously to work. After one month, I would have to pay full price, $399 per month, so, in effect, my Groupon would NOT be honored more than once. Nowhere on the Groupon site is this mentioned! The description of how the coupon can be used is, in fact, entirely deceptive for not saying anything about that! I find that unacceptable. Groupon should inform their clients exactly how often Groupons can be used! I chose to redeem it once but I feel entirely cheated. Groupon's language is deceptive. ***************************************************************

  Business Response

  Date: 03/27/2023

  Hello Katja,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Since I have issued you a full refund to the original form of payment, the previously added Groupon Bucks are removed from your account.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable and thank you again for taking the time to send us your feedback.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope Groupon changes its language on the offer in question so that it's transparent that it can only be used once every six months.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********** and Order #********** were placed in early February for 2 pocket game systems WITH CONTROLLERS. They are advertised clearly as having a controller, yet both of mine did not have a controller. I reached out to groupon multiple times stating I want the controllers shipped. They reply only with canned messages saying the vendor selling through their site will contact me within 1 day, and then they follow up a few times threatening action if no response is made. No resolution has been attempted and groupon has yet to step in beyond the canned email messages that are being ignored by the vendor. Please help get my missing items.

  Business Response

  Date: 03/20/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 03/09/2023 and 03/13/2023 . You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a groupon from ******************** the business cancelled my order (decided by both myself and ******************** and for me to be refunded for my order.The problem is come to find out I must have used a throw away **** Gift Card to place this order because the card with the last four digits that it was refunded to is #**** and I do not have a **** card with those last 4 digits.I only own 5 credit cards and have had all of them for years and years, only 2 of them are **** cards, so I called both banks and asked if any of my prior **** cards that were issued to me ended in #**** and they both said no, and that is how I figured out I must have used a **** Gift Card.I have been round and round and round and have spent several hours 3 to be exact on this with 3 different responses back with the most with the same result.I have copied a few paragraphs from the last email; Your bank should automatically reroute the funds to your active account, and it should appear on your bank statement within 10 business day Please contact your bank's claims department with this information so that they can retrieve your funds.I DON'T HAVE A BANK OR AN ACCOUNT ASSOCIATED WITH A BANK I DO BANKING WITH TO RETRIEVE MY FUNDS. IT WAS A GIFT CARD.I have asked several times to issue me a Groupon Credit or credit a card that I have that is associated with a bank that I have an account with and do business with.

  Business Response

  Date: 03/20/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I see that your issue was already resolved in conversation #********. We have issued you an equivalent in Groupon Bucks which will expire after 180 days.
  
  They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon voucher for bowlerama. I was unable to use the voucher because the bowling alley does not redeem Groupon vouchers on Fri and Sat. However, the Groupon voucher details only mentions about the limitation for Sat, not Fri. I reached out to them and they declined to refunding me regardless of the false information from their voucher details

  Business Response

  Date: 03/17/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $61.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction 3/7/2023 order# ****- 145188-491844 ID: ******** $18 ************** 1 ticket Problem: I inadvertently only purchased 1 ticket and backed out .Did not think it went thru and purchased 2 more .once realized tried reversing charge for 1 ticket thru customer service. Not willing to help. So I'm just out of $18 ? How many thousands of people does this happen to .cannot not get a live person to talk to . This is a scam if a person is unable to refund a service or show that has not taken place .They are taking my money for nothing. How un-american is that. Not to mention now leaving a bad experience in my mind before even attending event? End up paying more money and only reason I came on Groupon was to "save money" please tell me that your company doesn't. Prey that people make this kind of mistake ,only to profit from your final sale nonsense. Will this be the last time I use this service ? What will be done to make this situation right?

  Business Response

  Date: 03/17/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one-time exception in this case. I've issued an equivalent in Groupon Bucks to your account. 
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 03/06/2023 There were two orders placed from my account using Groupon Bucks I had in my account ($180 bucks). These were placed by an hacker and I had no knowledge of these. Hacker first changed password and then placed orders. I noticed this within 10 minutes that this happened since I got an email. I immediately recovered password and informed Groupon Support regarding this. They immediately cancelled one order and sent second order cancellation request to backend. Later that day, my account was deleted by Groupon. I got a message that my account doesn't exist. All this after having account from past 8 years. Now, I am almost out $180 for no fault of mine. Too much for trusting Groupon with my money. Fraud order: 1000-145183-853474 Cancellation support ticket: GG-567W-1FWJ-1FN7-B636

  Business Response

  Date: 03/17/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #********. Our specialty team reactivated your account on 03/07/2023. It is ready to use.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon deal to stay at the Shearton ****** hotel by the galleria because my husband and I were on our way back from ******** and decided to finish the rest of the drive back home to Houston after a night of rest. I never received a confirmation from Groupon and because of this we ended up pushing through and driving back the remaining distance. When I called Groupon I kept on getting transferred and they never gave me a solution. This happened on more than one offense where I would call Groupon and no solution was offered. I also tried calling my bank and disputing the charge; however, they said I would have to settle up with Groupon. After months of no help, here I am now filing a complaint as a last resort.

  Business Response

  Date: 03/15/2023

  Hello Trang,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I've paid they try to process 3 additional charges to my other account 02/17/23, 02/19/23 and 02/20/23 the money was returned after I filed a complaint with my bank but after all of there tries they still didn't want to take responsibility for there actions

  Business Response

  Date: 03/16/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Regarding your orders placed on 02/18/2023 - I have verified that no charges were processed due to a general card decline and removed the orders from your account. Any charges shown on your card's statement should disappear within 35 business days.
  
  When it comes to the order placed on 02/19/2023 - I can confirm that our system processed your refund successfully on 02/20/2023. Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19437435
  
  I am rejecting this response because:
  
  Again I had to wait for my money to be put back and on top of that I spent unnecessary money due to the inconvenience of the merchant and when I tried getting refunded for service that was denied by said merchant I was given c*** for it as result of the inconvenience I respectfully requested to get the money that I had to spend somewhere else in Groupon buck to no avail due to this I've been working with an attorney to bring litigation against Groupon and the inadequate handling of customers funds I've tried solving this issue with your customer support to avoid any discrepancies but again I was given the middle finger due to your lack of respect for your clients if you wish to solve this problem feel free to contact me anytime or my attorney 
  Sincerely,
  
  ******************************************

  Business Response

  Date: 03/17/2023

  Hello ****,
   
  As I mentioned earlier, 2 of the 3 transactions were not processed and therefore your card was not charged. As for the last transaction, it was successfully refunded. If you still cannot locate your money, I recommend contacting bank directly for further assistance.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  Groupon Customer Support