Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,882 total complaints in the last 3 years.
1,334 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 9, 2023, I purchased a Groupon for Two Microcurent facials. I paid S117.75.On May 13, 2023, I went to the vendor to have my first Microcurrent facial. The vendor redeemed the Groupon. During the facial, I noticed that Microcurrent was not being performed and asked why was I not receiving what I paid for. Vendor stated that she does not perform Microcurrent facials and that Groupon made a mistake in listing this service. The facial ended and I left not having received the service I paid for.Groupon refused to compensate me for their mistake. I was offered $23.00. I refuse this. They refuse to correct the mistake by contacting vendor.I was willing to settle for $100 credit for not having received what I paid for. Groupon refuses.Order Details The order number for your purchase on May 10, 2023 is 1000-145553-563251.
Business Response
Date: 06/02/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

To help make up for the trouble, I've issued $25.00 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks ****************************************************;

I sincerely hope you find your next Groupon experience to be more enjoyable.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this Groupon for City Experiences boat cruise on 5/10/2023 for my husband's birthday. First of all, Groupon tacked on a $100 fee that was not advertised anywhere. Next, on the day of the trip, my husband started showing COVID like symptoms and we decided out of an abundance of caution for fellow passengers and the crew to stay home the date of the trip on 5/13/2023. I called City Experiences and they informed my that they could have rescheduled my date, but the issue was out of their hands because I bought the tickets through Groupon.Now I reached out to Groupon, who has no customer service via the telephone. I simply asked they either reschedule the date or simply refund ** the funds. However, they insist that they are unable to assist at all. I am very disappointed in this company, and would like my refund as I wasn't able to go on the boat trip.
Business Response
Date: 06/02/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 05/25/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business advertises Groupons for services. I paid $239.20 for Combo Brow Session. The Groupon expires Jan. 29, ****. I was saving this service for *** before a trip. When I bought another Groupon for my son for driver training, I noticed that this Groupon had been redeemed. I looked at the date and it read April, 18, 2023. I called the business and there is not answer. I left messages to have this resolved. I contacted Groupon, and was told in email that I met obtain an email from the business that confirms that I did not use the Groupon for their business/services. I looked up recent YELP reviews and in the last few weeks, other customers have also been posting about this fraudulent activity with their Groupons being redeemed. A woman went to the business and called from the front door, and could hear the phone ringing and saw that there was someone there, but that she was hiding from her. This is a scam and this business needs to be shut down, and money reimbursed.
Business Response
Date: 06/05/2023
Hello Carah,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

Your issue was escalated in conversation #*********. Resolution Team unredeemed the voucher on 05/11/2023. We see that the voucher was used on 05/18/2023.

If you have any questions please let me know.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:05/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a massage Groupon deal. The vendor (Linom Massage) is not a legit business. They marked my voucher as redeemed so when I tried to get a refund, Groupon says I have to get confirmation from the vendor that I didn't use it. However, the vendor has never returned a phone call or ******** message. They responded to one email asking for my voucher number but never to any appointment requests. I went to the physical location and there is not a business there. Groupon refuses to refund and are giving me the run around. They did not do due diligence in allowing this company on for deals and believe Groupon to also be liable for this scam.
Business Response
Date: 06/02/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***** Massage. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sling shot with purchase confirmed order no. 1000-145566-718180. I made it a gift as it was a gift for my husband. To schedule reservations required a voucher no. I never received a voucher number. The order currently states in order processing status. Although I received a purchased confirmation and the money was removed from my account. Ive spoken 2 ppl through email. Ive included the order number each time, and each time they email me saying they l would love to help me whats the order number. I completed a live chat with Ahkila Ahketty in which I provided a snippet of my account statement showing the money was taken on 05/12/23. After I showed proof she left the chat with no resolve. I will never use Groupon again. The customer service practices are ridiculous. I simply want my money back I rather pay regular price always than to ever solicit from Groupon again.
Business Response
Date: 06/02/2023
Hello Cierra,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons *************************************************************** page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product and attempted to redeem but the merchant refuses to schedule appointments, agreed to give me a refund but now is not in contact with me. Merchants is saying one thing to Groupon while doing something different. I just want a refund.
Business Response
Date: 06/02/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/02/2023

Complaint: 20067801

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a coupon from Groupon on May 9th 2023 for a massage at ***** Massage. It was supposed to be a gift for my wife on Mother's Day. On the options, you can choose to have the coupon sent on a specific date, so I chose it to be sent on May 14th, which is Mother's Day. When the day came, my wife opened the email at 8am and to our surprise, it says it was already redeemed. We cannot get that email before May 14th so there is no way that we used it. My wife works as a nurse and we can get proof that she worked the night of 13th going 14th so she cannot use it even if the massage place opened at 1am of May 14th. I tried contacting Groupon but they want me to get a written confirmation from the massage place that we never used that coupon. They want me to do their work for them, after they scammed me for $40. They should be the ones investigating who used the coupon. The order number is 1000-145549-500545 for the coupon I purchased on May 9th.
Business Response
Date: 06/01/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've unredeemed your voucher. You'll be able to find it in your My Groupons ***************************************************************, where you can view and print it.

For future reference, when a Groupon is marked as redeemed in your account, it will be moved to the "Redeemed" section of your account and you won't be able to view or print it. Please wait to mark your Groupons "Redeemed" only after they've been used (usually the merchant will take care of this during your visit).

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************************
Initial Complaint
Date:05/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased a service via Groupon that clearly stated the type of service being offered. The price and the type of service was clearly described . Once I got to the merchant and once I received the treatment I was informed that I had to pay again because the service costs actually double then what was advertised on Groupon. This is NOT was was advertised on Groupon .I was clearly misled and defrauded and when I contacted the Groupon customer service they told me that they could not do anything for me. They allowed this merchant to defraud and steal money from customers . Going forward the same misleading service is still advertised on the Groupon webpage and they are refusing to stop misleading customers. I was pretty much swindled out of my money.
Business Response
Date: 06/01/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***************. We recommend reaching back out to your financial institution directly to discuss a resolution.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/01/2023

Complaint: 20066701

I am rejecting this response because: I have already tried the resolution with my credit card company and they could not give me the refund back. The credit card company advised me to contact Groupon , which I did, in order to get my money back. Groupon did not give me the money back. I am requesting the full refund for the misleading and fraudulent purchase.

Sincerely,

***** T
Business Response
Date: 06/05/2023
Hi *****,

I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Thank you,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/05/2023

Complaint: 20066701

I am rejecting this response because: I have mentioned it in my previous email that I could not dispute the charge with my credit card company. My credit card company has closed the dispute and referred me to Groupon to dispute it. The document is attached. Once again, I am requesting the refund for the fraudulent charge and misleading representation.

Sincerely,

***** T
Initial Complaint
Date:05/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/16/2023 I ordered two tickets for ****************** (booking reference ********). At checkout I entered the promo code TEXTME10 which was accepted at the total then showed $40.30. I used ****** Pay and clicked the button to pay. After clicking to pay $40.30, the confirmation screen then showed $51.00 as the amount charged to my card. I didn't agree to pay that amount, the website glitched and I was overcharged by $10.70. After using customer service chat they were still not able to resolve the issue. Appropriate resolution is to refund the $10.70 that I was overcharged.I have attached a screenshot of the checkout page that shows the promo code applied and amount that I expected to pay.
Business Response
Date: 06/01/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

While we aren't able to apply discounts to purchases after the fact, to help make up for your inconvenience, Ive issued $15.00 in Groupon Bucks to your account to help make up for your frustrating experience.

These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/01/2023

Complaint: 20066289

I am rejecting this response because:
I am not asking for a "discount after the fact". I was charged the wrong amount by your website. The amount switched after I clicked to pay.
Groupon Bucks is not acceptable because the nature of my complaint is that you took wrongly took actual money from me. You can issue me a refund for the $10.70 that I was overcharged either back to my credit card or you can mail me a check.
I have once again attached the screenshot that shows the amount I saw in the screen before I paid with ****** Pay.

Sincerely,

*********************
Business Response
Date: 06/05/2023
Hi *******,

I am sorry that I wasn't able to provide you with your desired outcome in this matter.

While I understand that you are not satisfied with the previous replies you've received in other thread, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 06/05/2023

Complaint: 20066289

I am rejecting this response because:
Obviously I cannot accept this response if you are going to do nothing for me. I will be disputing this charge on my credit card.

Sincerely,

*********************
Initial Complaint
Date:05/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets from Groupon to the LA County Fair. I was unable to access my tickets because the link on the Groupon website where I was supposed to retrieve my tickets from says its no longer available. I submitted a ticket for help and a week later my tickets have now expired. Now I am being told by Groupon that I do not qualify for a refund because the tickets have already been viewed. I had to view voucher to redeem the tickets but only to be redirected to Goldstars web page that states can not be found. This is unfair and unacceptable. *** also tried to reach out to Goldstar but they cant help me without a confirmation # that I never received.
Business Response
Date: 06/01/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon

I'll need some more information to get to the bottom of this issue. Could you please provide as much of the following as possible? The more you have, the easier it will be for ** to resolve this for you.

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that *** have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

My apologies for the trouble, and I look forward to assisting you further.

Regards,

****************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.