Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/23 I attempted to purchase a Groupon for a hotel stay at ****** but received an email from Groupon that the payment t failed. I attempted a second time to purchase the same Groupon for a hotel stay at Ballys but again received an email from Groupon that the payment failed.I attempted a third time to purchase the same Groupon for a hotel stay at Ballys but again received an email from Groupon that the payment failed.Minutes later I received 3 confirmations emails that the reservations are booked. I reached out to Groupon immediately via message and e-mail request ion a refund to my original payment. Groupon has not refunded me and has stated there is nothing that can be done. I contacted ************ and was informed that Groupon must contact them to cancel the reservations BUT Groupon never did. Groupon and stealing my money and not taking responsibility for their errors.

  Business Response

  Date: 01/26/2023

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I can confirm that our system processed your refund for 2 of 3 reservations successfully on 01/20/2023. 
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Regarding the reservation paid with Paypal - if your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for ****************. The groupon specifically stated that it was for a certain amount of flowers at a fixed price. I go to use the Groupon and the merchant is charging me extra fees on top of the Groupon. This is in addition to shipping which I was aware of. The online customer service for ********************** despite the fact that this deal was totally misleading refuses to refund back my money citing that all sales are final in the terms and conditions. I dont know how that is so when the Groupon was sold in a misleading manner and now merchant is trying to take advantage and charge more. I simple want a refund or credit on this groupon.

  Business Response

  Date: 01/26/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/8/23 I purchased online a Groupon sponsored excursion for ********, HI (I live in **********) in the amount of $43.20 for the company ****************. I immediately booked the excursion with this company, but they quickly informed me that they could not honor the purchase because the boat would be out of service on the date chosen. Because I had not yet redeemed my Groupon voucher with them, I was told to get my refund from Groupon. I requested a refund from Groupon because the merchant canceled at no fault of my own, and Groupon has steadfastly refused to refund my money.

  Business Response

  Date: 01/26/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double charge on 1/16/23 for $46. When completing payment on Groupon website I selected PayPal as form of payment. After connecting PayPal, I pressed submit but site just was stuck for 2 minutes on processing. I refreshed site to try again and that is when I noticed double charge. Groupon rejected my refund request and didn't even offer a credit for an issue on their site.

  Business Response

  Date: 01/26/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I am able to offer a one time exception in this case.
  
  A refund of $46.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.
  
  Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.
  
  While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/22 I was in a chat with a representative from Groupon who was trying to help me get access to view my recent purchase and itinerary which I wanted to be able to see in great detail as I had before when I purchased a hotel room at the *************. Traversing through the website I came across a dead end and he said he would get some more help from the team and get back to me unfortunately the email and what she did get back to me didn't result in me being able to see the info I was looking for.

  Business Response

  Date: 01/24/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry we are not able to send the confirmation email a second time. Please check your spam box in your email, to make sure that you do not have the message there.
  
  Alternatively, you can check order details: first, head to *************************************************************** on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."
  
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".
  
  Just to confirm, could you please tell me if you were able to use the reservation or need additional assistance? I will be happy to provide further help if needed.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18821550
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  I just checked my email including my spam folder & I do not have  response from Groupon. Please try again. **************************

  Business Response

  Date: 01/26/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry we are not able to send the confirmation email a second time. Please check your spam box in your email, to make sure that you do not have the message there.
  
  Alternatively, you can check order details: first, head to *************************************************************** on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."
  
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".
  
  Just to confirm, could you tell if you were able to use the reservation? Do you need additional assistance?
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18821550
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

   

  I still (for the second time) have not received any direct email from Groupon in any inbox or spam folder. I believe they just want me to use their "alternative path" which doesn't work & they don't actually want to do the real work as this is probably an automated message. Maybe they need to call me to rectify the situation at ************. If they don't communicate with me to resolve this I'm going to my bank to resolve to reverse the charges & they will have to prove to the bank I haven't been over charged.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Groupon voucher for a two day stay at ******** Hotel in *********. Since I didn't use the voucher during the specific times, I lost the deal but as stated on the voucher, the $69.00 paid will never expired. I have tried to make reservation directly with ******** Hotel and apply the $69.00 to the reservation but they keep telling me that I need to run the reservation directly with Groupon. I contact Groupon and they state that I need to do the reservation directly with ********I am tired of the run around and just want to be able to use the $69.00 towards a hotel stay or get a $69.00 refund from Groupon.Can you please help remedy the situation. Thank you,

  Business Response

  Date: 01/24/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.
  
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tour through groupon.After I paid I was sent information.I then could not get in contact with the tour company the itinerary link groupon has listed goes to an Asian **** site. The address listed on groupon is false. The company is not in business. I have emailed groupon no word I have two different chats with groupon and both keep telling it will be directed to internal team yet no word.I want a refund for what I purchased and they need to take down the tour so no one else gets scammed like me yet groupon still have it advertised for sale.

  Business Response

  Date: 01/24/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  You've reached Groupon customer support for the U.S. and ******.
  
  For help with this request, you'll have to contact customer support for the country where this offer was purchased. You can reach them at *****************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 77. for a Personal Trainer Certification. After paying Groupon the personal training institute did not recognize me or my sign-in.After many tries with Groupon could not get through to ******** institute. Asked Groupon to call them and settle this and they would no longer contact me. Also asked for a refund... they can't do that I was told.The training institute still continues to try to charge me money.Groupon is TERRIBLE!!!!

  Business Response

  Date: 01/20/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Random deactivation of account/locked out I have been a member of Groupon for a long time and have purchased many Groupons. On 1/8/2023, I attempted to purchase a last minute Groupon while out of town, I received what I thought was a confirmation (I took a screenshot) stating 'working on your order'. I get to the event in less than 2 hours of purchasing and attempt to pull up the Groupon; I was locked out of my account! I was unable to attend the event while out of town! Apparently, Groupon no longer takes phone calls, so I had to "chat" and was told it appeared to be a 'security issue'. I've attempted to both chat and email for the last 5 days and I'm unable to get answers or gain access to my account. The customer service has been unresponsive to me in the majority of my attempts. I have active Groupons that will expire if I can't get back into my account...WASTED MONEY. I've read recent reviews for Groupon and there are several other customer reviews/complaints similar to mine stating deactivation of their account due to a security issue and getting no resolve. Please help!

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2022 I purchased 2 Groupon Goods (Handy Heater) for $14.99 each plus the replacement plan for $2.99 for a total of $33.35. I obtained free shipping on this order. On December 28, 2022, I received an email saying that my order would be shipping soon, along with a tracking number. On December 30, 2022, I received my order, but it was only 1 of the 2 items that I ordered. I contacted Groupon on either January 1 or 2, 2023, informing them that I only received 1 of the 2 items and that Id like a refund of the entire order and to return the item received and they responded on January 2, ******************************************************************************************************************* within 24 hours. On January 3, 2023, they again responded with the third party seller email and they would respond within one working day from today (January 3, 2023). I contacted Groupon again on January 6, 2023 at 7:17am ET stating that I had not heard from anyone and that Id like to return the item and receive a full refund. Mysteriously, on January 6, 2023 at 9:17am ET I received notification that I received a refund of $11.49 from Groupon. Upon logging into my Groupon account, I noticed that they removed 1 of the 2 items that I ordered and stated that it was refunded. The item cost $14.99, so Im not sure where the $11.49 refund came from. To date, I have contacted Groupon 2 more times and still havent heard from the third party seller and I havent received the rest of my refund due of $21.86 or instructions on how to return the faulty item as it does not fit my outlet properly. I actually believe it is not the original Handy Heater and a faulty replica as my sister purchased the same item from a physical store and hers has 3 prongs, while this only has 2 prongs. I do not want my house to catch on fire because of this faulty replica design.

  Business Response

  Date: 01/20/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18728316
  
  I am rejecting this response because:

  There was no additional update provided that was any different than what you sent here on BBB.  So again, ** still waiting for a response on when I will receive my refund.  I would like a refund as soon as possible.  Your third party seller, Royal Boudoir, has never responded to any requests that I have sent or Groupon has sent, and at this point, this issue needs to be escalated to your Goods Resolution Team, which I was told on January 15th would happen by the Groupon ******* social media team, and it has not happened yet. Please issue my refund as soon as possible. You are prolonging this when it doesnt need to be. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/25/2023

  Hi,
  
  I can confirm that our system processed your refund successfully on 01/23/2023.
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support