Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business unexpectedly terminated my account and stated it was due to violations of their user agreement, without explanation of what alleged violations led to this decision. They are not offering ANY further context. I have $1176-$1200 in the account they terminated. They also threatened further action, but again did not state what the violation was. This business just took my money without explanation. There is no customer service number. There is only an email address and they say they escalated the issue, however no indication of who will contact me, when. The only contact I got was the email (see below ********************* with Groupon) where it says they closed my account for violating terms. Live chat gives copied and pasted responses and does not address real questions. No answers just vague, generalized statements that have nothing to to with the specifics of my account or my case. Others on online forums have had the same experience and there was no resolution for them it seems. I dont want this to happen to me as well.

  Business Response

  Date: 06/12/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  For more information, please refer to our [Terms of Service](********************************************).
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 seperate Groupons for businesses that were not actually active/ in service. Their refund policy does not state I cannot get a refund for this however they refuse to credit my money back and trying to force me into Groupon credit.they have essentially stollen my money as I cannot do anything with their proposed Groupon credit. I needed that money to take care of my car

  Business Response

  Date: 06/12/2023

  Hello Cheyenne,,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: 
  
  As for your order 1566852497
  
  I can confirm that our system processed your refund successfully on 06/04/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  In your issue, you wrote about two vouchers. Could you provide me the order number of the second purchase in response to my email?
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to purchase a package as a birthday present so I did they ran my card and then it was stuck on processing so I reached out to them and they said it had declined so they suggested to use another card and I did they took another amount. And thats when all the trouble started they kept saying things are declined even though the money physically left my accounts. I finally got the packages from refunded but I didn't want two now I am trying to at least get a refund for one and it has been emails saying please wait for days. I think these people are scamming people out of money buying multiple packages and then giving them a run a round response. I want my refunds I dont understand why this is taking so long.

  Business Response

  Date: 06/09/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #*********. Our specialty team works to find the solution. I apologize for the delay and urge patience. We will update you as soon as possible.
  
  Once again I'm sorry for the inconvenience.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 11, 2023 ****** $I purchased ********************* using groupon i paid full amount and based on voucher groupon provided i made appointment with vendor. They have provided May 5 2023 as date of service and they never showed up i asked groupon to refund my money they never did and asking me to directly deal with third paty as if they have not taken. Im looking for help my email is ****************** Item # ********** from groupon

  Business Response

  Date: 06/09/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  I can see that you have already Trade In the deal on 05/29/2023 09:55 AM and purchase another order.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Groupon for order number 1000-144922-513604 on 1/21/23. The Groupon was marked redeemed on 5/15/23. I never opened the voucher or contacted the *************** center to schedule appointments so how was it redeemed. Contacted Groupon for them to lie and say it was redeemed by customer or merchant. I never even been to the location and I was in *******, ** returned to ******* that 5/15 evening. (attaching my flight information and tickets). I want my money back this is insane. Automatically redeeming Groupons.

  Business Response

  Date: 06/07/2023

  Hello Loveis,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 05/30/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/23 I was alerted through my bank of a purchase from Groupon that I did not make. When I went into my Groupon account I saw that my phone number had been changed to a ******* number, I am in the ******* area. I was able to cancel all of the purchases, they were two for events located in the ******* area and the rest were ones that had already been in my cart from a long time ago and I was credited with Groupon bucks. I requested that my refund be to my credit card, unfortunately it was saved in the system and that is what the hacker used. I had an old password which I had been notified had been seen on the dark web, unfortunately I didn't realize I still had it for Groupon. I did receive a reply back on 5/16/23 basically accusing me of lying and that they found no fraud. I found this highly offensive, I had already alerted my bank and cancelled my card. I did not make these purchases and I believe I should be credited with the same payment that was issued. I was able to look up the phone number and know the name of the person whose address is in *******.In addition I have asked several times for help in changing the phone number back to mine and have yet to receive a response. I did respectfully respond to "******* V" asking to escalate my request and to let her know I was not lying and again I asked how to change the phone number. I have yet to receive a s response as of today 5/24.It is not fair to be forced to purchase something from Groupon to get my money back for purchases I did not make. I just want the $132.81 credit back to my card for a purchase I did not make. Thank you~

  Business Response

  Date: 06/07/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any inconvenience you may have experienced.
  
  We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.
  
  Please let me know if I can help you with anything else.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20101875
  
  I am rejecting this response because: The business did not address or resolve my complaint.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/09/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
  
  Please let me know if you need assistance with anything else.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2 day stay for May 19th -21st with what was disguised as Margaritaville cottages. The manipulative advertising had Margaritaville phone number and website as a link to contact for questions. On the 19 I go to check in and none of the on-sight vendors can find my name or Groupon confirmation number BD-1WMC-TRK3-YVRY-72V9. I look at my email and see a request to $90 cleaning fee which was invoice #****** that states my credit cards has to be saved on their file. I call the number ************ linked to the invoice. I contact the number attached while I am at Margaritaville. The agent at Margaritaville is also trying to help me with this person. I explain how uncomfortable I feel as the advertising was deceptive. He asked for my credit card, I asked to get access to the unit or something first to confirm this isnt a scam. He asked again for my credit card while threatening to hang up in my face, I asked for a refund, he hung up and said good luck getting it through Groupon. I never received accessed to the cottage. I contacted Groupon via email as disparagingly thats the only way right after the *************** up and denied me access to the cottage. This began my second nightmare it took more the ************************************************************** to get a letter from the scammer to prove he scammed me. I was supposed to be charged $334 however I was charged $395.79. The name that is attached to the phone number I called is ************ is to a ************************* businesses on line is vacay home connect. As a extra kick in the pants I am unable to rate my experience with the scam on Groupon Im looking for a full refund and Groupon as good business practice to their consumers who trust them remove the scam.

  Business Response

  Date: 06/07/2023

  Hello Charo,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #*********. We have reached out to the merchant and heard their opinion about the situation. We offered you a solution. Please continue this interaction with the agent if you agree to it.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/13/2023

   
  Complaint: 20101056
  
  I am rejecting this response because: cash was stolen from me. I cannot earnestly take Groupon bucks for actual money that was taken. Again it still has not been addressed why $395.97 was taken from my account?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 06/15/2023

  Hello Charo,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First, head to *************************************************************** on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."
  
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".
  
  You can see there that you had to pay occupancy tax. 
  
  Regarding your refund: I understand that this isn't your preferred resolution. However, we've provided all of the resolutions available under the current circumstances, and while I'm happy to answer any questions you may have regarding other purchases, I'm not able to issue a refund to your original form of payment. We can only refund it to Groupon Bucks. 
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Groupon for a 4 day parking voucher at Fine Parking for $64.12 for *** 15-***19. Upon leaving, I was required to pay an additional $29.20. I contacted Groupon and they said I should contact the merchant. Contacted the merchant and they said to contact Groupon. Since I purchased 4 days of parking from Groupon, they should honor that and refund the $29.20

  Business Response

  Date: 06/07/2023

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Unfortunately we are not able to refund money paid directly to the merchant, Please read all the merchant's terms and conditions: ***************************************
  
  For example: Parking garage owners or operators may charge an additional fee for oversized vehicles, it is within the owner or operators sole discretion to determine what qualifies as an oversized vehicle.
  
  The terms and conditions were available for you before purchasing the Groupon.
  
  Please contact the merchant to resolve the issue.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 5/19/23 for carpet cleaning. On 5/23/23 I logged back in to get the voucher information to contact the business and the Groupon was marked redeemed on 5/19/23. In looking at other customer reviews, they also experienced ********************** automatically marking vouchers as redeemed when they were not. I contacted Groupon customer service and they stated I needed written proof from the company that I didn't redeem the voucher, even though this is a known/ongoing issue on Groupon's end. I do not want a refund, I want the service I paid for but cannot use because of Groupon's flawed system.

  Business Response

  Date: 06/06/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.
  
  Your issue was escalated in conversation #*********. Our Resolution Team reached out to the merchant and confirmed that you have been scheduled for June 23 rd. You are able to still use the voucher on that date.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon at the Groupon app for car windows tinting. Prior to get a service I asked the merchant if the tinting they provide is meeting ***************** rules and requirements because Im going to have MVA inspection. The merchant assured me that it is.if I knew it wasnt true I wouldnt use this service. Needless to say that I didnt passed the inspection and was forced to remove tinting film from my car windows because this is not meet state standards. I applied to Groupon and asked for full reimbursement of the spent money ($225) but my request was refused and I was offered reimbursement of 20% of the paid amount in Groupon Bucks. I didnt agree since then Groupon stopped answering. I want to ask for your help to get my money back .Attached is the proof of failed inspection . Thank you

  Business Response

  Date: 06/06/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for understanding. Please let me know if you have any questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20095086
  
  I am rejecting this response because:

  my name on groupon account is: ************************* ( e-mail : *********************) 

  I signed and contacted Groupon through customer support a few weeks ago but my request wasnt complied with. This is why I applied to BBB

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/09/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 06/07/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support