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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3,854 total complaints in the last 3 years.
    • 1,321 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am a stockholder of Groupon and they are a scam. My card was reported stolen but my bank paid them the *****. I have been with them since they started in 2006. they closed my account where i have ******* work of unused purchases. I want my money back.... this is a scam. Please warn others about the tactics of groupon.

      Business Response

      Date: 06/06/2023

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your account. This decision cannot be appealed.

      We do ask that you discontinue use of our website going forward.

      If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 06/06/2023

       
      Complaint: 20090028

      I am rejecting this response because:
      My card was compromised groupon told me to contact my bank! How is it myt fault i want my money or the goods!
      Sincerely,

      *****************************

      Business Response

      Date: 06/09/2023

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Thank you for contacting **. I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service, we will not review this decision for reversal at this time.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** is an order I DID NOT DO. I traded in a Groupon and paid an extra ***** or so for it. For a full highlight and hair cut. Then the system automatically billed me for same one next day for full price. ****** This seems to be an issue with Groupon and I do believe it is a scam. Then they refuse to refund and gives Groupon bucks. I want my money back I absolutely didn't make another purchase for same certificate. Not even sure if same person can use 2. I have seen this happen to others and it seems to be a problem they have if by computer or what not sure. But may need to look into class action lawsuit if this continues. I want this taken off and credited. I have deleted my card info so no more transactions can be submitted.

      Business Response

      Date: 06/06/2023

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?

      Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.

      As a security measure, we never make any changes to an account or share purchase details without the account holders consent.

      Thank you for understanding. Please let me know if you have any questions.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday 5/18 around 3:30 pm, I purchased a Groupon discount for a Valvoline instant oil change for a full synthetic oil change. I received no confirmation email or have any proof under their app. However, it has been charged to my debit Mastercard for $73.99. They are claiming that since there is no order number they cannot do anything about it, stating that a screenshot of the transaction from my mobile banking page is not good enough. However, it clearly states the date, time and price of purchase. They are also claiming they have no record of my email address even though I have an account through them and have purchased items in the past. There only customer service is through email, and they have not been helpful. I am upset at the fact that they have no phone number to call to deal with customer service issues. I feel this issue could simply be resolved by talking to somebody rather than deal with email threads. Attached is the screenshot of my banking transaction. There is absolutely no other evidence of this from my app. I have clearly been ripped off by the company and would like a refund or completion if he transaction.

      Business Response

      Date: 06/06/2023

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

      Your issue was escalated in conversation #*********. The Specialty Team found and sent you the voucher.

      If you have any questions please let me know.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 18th was my first contact I made with Groupon regarding my issue. I purchased a Groupon not looking for a refund just help changing the date due to the fact I will not even be in the destination. I was told by Groupon that they couldnt do anything for me and to contact the merchant. I contacted the merchant via phone and have provided them with a screenshot of the phone call that lasted 10 minutes. The merchant said they cannot change dates but Groupon will. Ive been bounced around told different things finally thought they were going to refund me but they refunded the wrong Groupon!! Now still Im going back and fourth they do not seem to understand that the merchant says they must fix it. I was offered a refund in Groupon bucks then nothing once again its followed by more questions which havent changed and them telling me to contact the merchant. I have attached some of the conversations there are so many and from many different people. They have not refunded the correct one.

      Business Response

      Date: 06/06/2023

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

      Your issue was escalated in #********* we have already issued you a refund in Groupon Bucks. I see that you managed to repurchase the order for the new date.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon certificate for a mothers ring . I received a voucher to use to order the ring. It does not work after multiple attempts to redeem this they say the item I ordered is not available with the groupon. On the groupon there is a link that says view design options and the one I chose is listed. It is also predominately displayed on the groupon add. I do not want a refund I want what was advertised.

      Business Response

      Date: 06/06/2023

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

      I can confirm that our system processed your refund successfully on 05/25/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

      I hope this clears everything up. Please let me know if you have any other questions.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed when attempting to buy a massage voucher for my girlfriend for mother's day. The number is dis**nnected. The voucher was not sent to her as I requested which was fine because I have a **py if it on my Groupon of **urse but there is no way to set up the appointment to redeem the voucher. The number is dis**nnected and the website **nnects to the buisness on Groupon is the ******** page to some **mpany in ********. Not the place in ********* I bought the voucher for. I would like to redeem the voucher but am ** vunced that this is a total scam.

      Business Response

      Date: 06/06/2023

      Hello Dusty,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have some expired groupon purchases and I asked if I could turn them in to groupon bucks as I haven't been able to use them. Hence the reason they are expired and unused. I spoke to 2 reps and they were not able to assist with anything and when I requested a supe there was no response.

      Business Response

      Date: 06/06/2023

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled your orders for Trendimi and ******************* and issued a refund in Groupon Bucks to your account.

      These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 06/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon has redeemed my voucher that I paid for when I have not even received services. I have essentially lost $30 over a faulty app after being a user of ********************** for 8 years. The process for refunding or un-redeeming the voucher severely inconveniences the merchant and customer.

      Business Response

      Date: 06/06/2023

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've unredeemed your voucher. You'll be able to find it in your My Groupons ***************************************************************, where you can view and print it.

      For future reference, when a Groupon is marked as redeemed in your account, it will be moved to the "Redeemed" section of your account and you won't be able to view or print it. Please wait to mark your Groupons "Redeemed" only after they've been used (usually the merchant will take care of this during your visit).

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date was Feb. 24, 2023 and the total charge was ******. This was for a Groupon to **************** at ************************* in the Wilderness in ***********, **. I had originally booked a Groupon for the incorrect week. I then contacted Groupon via Live Chat to cancel that one, and booked for the correct week. I booked the Groupon for the correct week, but it never appeared in My Groupons on the Groupon App. I called my CC company, and had them remove the charge since I saw nothing for my purchase. I then rebooked the same trip on Feb. 28, 2023 for a total of $955.17 for the same exact hotel, **************** at the Smokies in the Wilderness in ***********, ** for the same week, because there was no evidence that I had purchased the first one in my phone app where I should have seen it under My Groupons. Now I have been double charged and would like my $****** refunded back to my CC as it I have no evidence that I had purchased that one.

      Business Response

      Date: 06/06/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      ****************
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 06/12/2023

       
      Complaint: 20083080

      I am rejecting this response because: I was asked by Groupon to reach out to ************************* via email, which I did. ************************* responded via email and said Groupon is responsible for the refund. Groupon has now told me it could take them up to 7 more days to investigate the issue, when I did everything they asked me to do to resolve this issue. 

      Sincerely,

      ***********************

      Business Response

      Date: 06/15/2023

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Your issue was escalated 06/11/2023. We have told you that it can take up to 7 days.

      Please I urge patience, we will update you as soon as possible.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 06/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been fully refunded. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At Christmas time 2022, I purchased on Groupon a couples massage with an entire day at their resort as a gift to my husband and I also purchased a Groupon for my son for 2 massages. At the end of February I fell and broke 12 ribs on the left side. I was hospitalized for 2 days and they had given me ibuprofen which is a dangerous medication for me as I had gastric bypass in ****. 1 week after being hospitalized I went to a diagnostic center for a CT scan to make sure I was healing ok. The doll morning I reviewed a call from my doctor stating that I had internal bleeding and I had to go to the ** immediately. They admitted me immediately and then I had to have emergency surgery to fix ulcerations on my abdomen. I stayed in the hospital until the very end of May2023 and then the Groupons had expired and I have spoke to Groupon and explained everything and they have not offered any support or solution. I would like at the least the money I spent given back to me via Groupon bucks.

      Business Response

      Date: 06/06/2023

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled your order and issued a refund in Groupon Bucks to your account.

      These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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