Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,854 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/29/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I clicked on Groupon ************ tickets and chose date and time and paid, then when I got the electronic tickets they were for some observatory in ********. I tried to cancel right away but wasn't able to. I tried to call them within 15 min, I got on chat and asked to exchange for space needle tickets and they said no.
Business Response
Date: 06/14/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 05/31/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 06/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets on Groupon.com for ***** gardens. Nowhere did it say M-F but I was trying to use them today. I then got an email the tickets would not arrive for 3-7 days. We were trying to go today. I tried to cancel my order before it even processed and Groupon refuses saying they can't refund or cancel these tickets. That's Bs! I want my ****** refunded. I contacted them before processing even finished. They are stealing my money I want my refund+!
Business Response
Date: 06/14/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We have attempted to issue a refund., however, the refund failed because you have opened a dispute.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

Please let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:05/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on May 17th from Groupon order number 1000-145601-268190. When I made the purchase I told me it went through then they contacted me and said it didn't. Contact*** my bank*** yes it did come out of my account I've been email*** them since the 19th of May regard*** that I was unable to use my vultures they gave me three options I did opt out for three to get the money reimbursed how I paid they never did that then they told me that they were go*** to give me a group on credit that I could use at any time and no expiry date I'm yet to receive that it's been an ongo*** issue now this morn*** I cannot log into my account and say *** it's not found because I thought maybe to refresh it noth*** is work*** I want my $31.20 that is roughly mine as I have not received the item I am not a happy customer and ********************** is absolutely do*** noth*** for me and that is why I'm fil*** a complaint.
Business Response
Date: 06/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter.

In conversation #********* we have issued an equivalent in Groupon Bucks.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:05/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13, 2023, I purchased a groupon service from RZR contracting for chimney cleaning and service in the amount of $104.30. I left messages with RZR on May 15, May 18 & May 24 requesting to schedule an appointment. I also sent two emails. I did not receive a response from the company. I reached out to Groupon on May 24 with the issue. Groupon has refused to provide a refund. They offer only "groupon bucks". This is fraudulent sale of services.
Business Response
Date: 06/13/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any inconvenience you may have experienced.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

Please let me know if I can help you with anything else.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/13/2023

Complaint: 20115847

I am rejecting this response because: Groupon has failed to refund my money despite multiple requests. The service that I purchase was unavailable. This is fraudulent and has been reported to my credit card company. Groupon is, however, is not cooperative with the case which has prolonged the issue. I heve yet to receive a refund.

Sincerely,

*************************
Business Response
Date: 06/15/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Please let me know if you need assistance with anything else.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:05/28/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for 4 ************ tickets on Groupon. However I accidentally made a typo In the email address where the tickets were supposed to be sent. So I never received my tickets but Groupon still took the $257 out of my account. I tried to reach out to Groupon to ask them is they can just update the email and correct the typo but they do not have a phone number so you should to email them in which they do not responds till hours later. When they did respond they told me they could not help me and will not give me the money back. So I have tickets that I paid $257 for but I never received them and they wont correct the email. I just wanted them to send the tickets to the right address. But they will not correct the issue so now I am out of $257.
Business Response
Date: 06/13/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

In conversation #********* our agent updated your account and provided you access to the tickets. They are ready to use.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 laser lipo sessions and 2 body contouring sessions from ******************* through Groupon. I was then told by ******************* that I had to pay a separate fee of $25 to book a consultation before I could get any services done. I booked the consultation for May 24th 2023. I kissed my consultation bc I got lost and no one would answer the phone. I decided at that point that I did not want to reschedule the consultation and I no longer wanted the services that I paid for through Groupon. When I went to request a refund, it says that ******************* redeemed my services. Groupon did a horrible investigation and concluded that I received these services and they will not give me a refund. This is not true and I asked the owner of the business to tell them the truth about me never receiving services from her. I have attached screenshots of emails between me and the ******************* owner. I just want a refund. I never received any services from her.
Business Response
Date: 06/13/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: About your order 1570070442

I've just canceled this order and issued a refund in Groupon Bucks to your account. It was your original form of payment. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a trip for our family amounted $2,196 on Feb. 12, 2020. It was canceled due to COVID19. Groupon sent me e-mail stating that it'll be refunded. But Groupon never refunded my purchase to my credit card account. Instead, ********************** has been keeping my money in their account as ********************** bucks since then. For more than three years, Groupon has refused to send me the refund, and every time when I wanted to make a purchase, the Groupon bucks account would show zero balance. So each time I have to spend enormous amount of hours asking for it to be put back on my Groupon bucks account. This happened again last month when I tried to make a purchase, my Groupon bucks now showed balance of $196! I contacted Groupon customer support service, ******* said that it's expired, and she can only credit me $10 for my inconvenience! I'm appalled by how shady Groupon conducts its business! Is it legal to hold customer's credit of $2,196 for more than three years and sometimes it just disappeared? It's been a nightmare for last three years dealing with Groupon! Please help!!!
Business Response
Date: 06/13/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued Groupon Bucks to your account.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/13/2023

Complaint: 20112747

I am rejecting this response because:
Id like to have my credit of $2,196 refunded to my credit card account.
****************************************
Business Response
Date: 06/15/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Unfortunately, this deal is no longer eligible for a refund to your original form of payment. You can find more information about our refund policies [here](*********************************************************).

The Groupon Bucks will never expire and can be used toward almost any purchase on our site, so if you don't want to spend your Bucks right now, you'll have plenty of time to find another deal that works for you.

I hope you find another Groupon deal to enjoy in the near future, and please let me know if I can help in any way.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/15/2023

Complaint: 20112747

I am rejecting this response because:
I do not trust that Groupon will keep their words!
I was told the same that my Groupon bucks will never expire more than 3 years ago when our family trip was cancelled due to Covid-19 pandemic, and yet when I wanted to make a purchase, Id found my ********************** bucks disappeared, showing zero Groupon bucks balance! When contacted Groupon costumer support, the answers were simply-your Groupon bucks were expired! After spending hours going back and force with Groupon customer support, my ***************************** bucks would finally reappear on the account. This happened time and time again. Im really tired of fighting for my own hard earned money that Groupon has been holding in their account for more than 3 years! My worst fear would be that I might loose all my money if Groupon went bankrupt! Please help me to get my money refunded!

********************************************
Initial Complaint
Date:05/27/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased four tickets for an event from Groupons site in May of this year. The event was scheduled for 5/20/23@12:00pm. I arrived at the venue at approximately 11:59am on 5/29/23. As I attempted to enter the venue I was greeted by a male inside the venue informing me that the event was cancelled. I was totally shocked because I was never notified by Groupons or anyone else that the event was cancelled. I immediately asked about getting a refund and was then approached by a female who introduced herself as the operation manager by the name of ****************. She stated that because I didnt purchase my tickets directly through their site she couldnt refund me I had to contact Groupons. She also informed me that they Punchline email Groupons about the cancellation/postponement, but again Groupons never notified me. On 5/20/23 I contacted via email Groupons the same day requesting a full refund of $100 which that is what I paid for four tickets. I waited approximately three days for a response from Groupons which I never got. I then live chat Groupons attempting to get my refund and just been getting the runaround since 5/20/23. I have received emails from them after five days stating were working on it. I have not only provided them all the information of the operation manager who gave me her card, but also provided the with the direct contact information for the venue to confirm the cancellation. I hope you guys can please assist me with getting my refund for a product I purchased but didnt get. Thank you
Business Response
Date: 06/13/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 06/01/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5-10-23 I purchased a ticket to see Shinedown in concert at ******************** in **************, ****. The address on the ticket was advertised as being in **************, ****. However, after making the purchase and viewing the ticket I discovered the ticket was for the wrong date AND it was in ******, *************! It was an error on Groupon. After waiting several days for an email response, I was told I could get a refund. I responded that yes please refund me as I will not be traveling to ************* from **** for the concert. I then received an email stating that they could not issue me a refund due to the ticket being final sale. I want my refund. I feel like they are not honoring their promise and that is false advertising. I would never have bought a ticket for out of state. I have never asked for a refund before. I have bought many concert tickets in the past. If it is not rectified, I will no longer purchase from Groupon.
Business Response
Date: 06/12/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 06/07/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:05/26/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 Go City ********* packs through Groupon on May 16th from ******* as we were on our way to *********. I used PayPal to purchase the groupons. That cost me $463.60USD. I am ******** so it cost me $655.22. This was Groupon Order 1000-145594-861460. I received an email to reset my password which I did. When I went into my account, my order for the 2 Go City Passes was not there. I waited until that evening. I didn't receive anything and to this day, I haven't received anything. The evening of May 16th, I reordered 2 more Go City ********* Passes on my personal credit card and they arrived in my account on the morning of May 17th. This order was 1000-145596-666431 confirmation codes 2709-1501-1001 and 2709-1501-1002. We used those two while we were in *********. My email used for both purchases is ******************** I did put a dispute through PayPal and have contacted Groupon customer service and I received an email that a $10.00 Groupon credit will be added to my account if accepted. This is unacceptable!
Business Response
Date: 06/12/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 06/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so very much for finally getting this settled. Much appreciated!

Sincerely,

*********************

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Groupon, Inc. is NOT a BBB Accredited Business.